'Meet Expectations'
Every decision & investment must be dictated by the wishes of the consumer, and how our actions will deliver on his/her expectations.
It was the early 1980s, long before the era of consumerism set in. Quality healthcare in India was the privilege of a few. If you couldn't afford to travel abroad for treatment, you would probably die. The death of a 38 year old patient of mine, only because he could not afford $5000 to go overseas for a coronary bypass surgery, galvanised me into action. I thought to myself, "How many more will lose their dear ones for monetary reasons, and why should they?" Only the powerful and rich had access to good healthcare.
I told myself that I would build the best hospital in the country, which would have the most advanced treatment options, so that no Indian would have to travel abroad for treatment. I wanted to prove to the world that Indians
