Business Today

'It's Still Day 1...'

Working backwards from customer needs is key to True Customer Obsession.

This is something we keep reminding ourselves at Amazon, every day. In his latest shareholder letter, Jeff Bezos talks about an interesting incident at the company all hands meeting, when he was asked what Day 2 looks like.

"Day 2 is static. Followed by irrelevance. Followed by excruciating, painful decline. Followed by death. And that is why it is always Day 1."

The answer purposefully paints a gloomy self fulfilling downward spiral, a stark contrast with the energy of a culture that is

Anda sedang membaca pratinjau, daftarlah untuk membaca selengkapnya.

Lainnya dari Business Today

Business Today1 mnt membaca
Consumer Inflation Up 5.03% in February
Retail inflation measured by the Consumer Price Index (CPI) rose 5.03 cent in February from 4.1 per cent in January At all-India level, inflation in the food & beverages group rose to 4.3 per cent in February 2021 from 2.7 per cent in January 2021 In
Business Today5 mnt membacaTechnology & Engineering
“Utilities Need To Find New Revenue Streams And Business Models”
How has life changed for companies as countries move towards renewables and fossil fuel prices rise again? Claudio: If we set aside for a moment the hike in fossil fuel prices, the pandemic and the crisis we are managing, we had invested in this tran
Business Today1 mnt membaca
Jhanwar, The Pied Piper
Spending time with kids is a task. Heartwarming indeed, but exhausting as well. But, what if it becomes a hobby? For Anurag Jhanwar, Co-founder and Partner, Fintrust Advisors, not a day goes by when he doesn’t play with kids in his residential societ