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    ISO 9001:2015: A Pocket Guide
    ISO 9001:2015: A Pocket Guide
    ISO 9001:2015: A Pocket Guide
    Ebook70 pages48 minutes

    ISO 9001:2015: A Pocket Guide

    By Steve Watkins, Andy Cresswell and Nick Orchiston

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    About this ebook

    With a quality management system (QMS) based on ISO 9001 – the world’s most established quality framework – you can ensure the quality of the products and services your company provides, thereby enhancing customer satisfaction and increasing profitability. ISO 9001:2015 – A Pocket Guide provides a useful introduction to ISO 9001 and the principles of quality management.

    LanguageEnglish
    Publisheritgovernance
    Release dateMay 3, 2016
    ISBN9781849288132
    Author

    Steve Watkins

    STEVE WATKINS is a professor of English at the University of Mary Washington. He is the author of a collection of stories, My Chaos Theory, and two young adult novels, Down Sand Mountain and What Comes After. Watkins is also an award-winning journalist whose work has appeared in publications including LA Weekly, Poets and Writers, and the Nation.

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    • 5/5
      good very much and thank you for your work
    • 5/5
      The book is concise and helpful for beginners in quality control

    Book preview

    ISO 9001:2015 - Steve Watkins

    ISO 9001: 2015

    A Pocket Guide

    ISO 9001: 2015

    A Pocket Guide

    Steve Watkins and Nick Orchiston

    Every possible effort has been made to ensure that the information contained in this book is accurate at the time of going to press, and the publisher and the author cannot accept responsibility for any errors or omissions, however caused. Any opinions expressed in this book are those of the author, not the publisher. Websites identified are for reference only, not endorsement, and any website visits are at the reader’s own risk. No responsibility for loss or damage occasioned to any person acting, or refraining from action, as a result of the material in this publication can be accepted by the publisher or the author.

    Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form, or by any means, with the prior permission in writing of the publisher or, in the case of reprographic reproduction, in accordance with the terms of licences issued by the Copyright Licensing Agency. Enquiries concerning reproduction outside those terms should be sent to the publisher at the following address:

    IT Governance Publishing

    IT Governance Limited

    Unit 3, Clive Court

    Bartholomew’s Walk

    Cambridgeshire Business Park

    Ely, Cambridgeshire

    CB7 4EA

    United Kingdom

    www.itgovernance.co.uk

    © Steve G Watkins and Nick Orchiston 2016

    The author has asserted the rights of the author under the Copyright, Designs and Patents Act, 1988, to be identified as the author of this work.

    First published in the United Kingdom in 2016 by IT Governance Publishing.

    ISBN 978-1-84928-813-2

    ABOUT THE AUTHORS

    Steve G Watkins has been working with quality management standards since the days of BS 5750, first applying it in a leisure centre and then other service sector environments. In addition to quality, his experience includes environment, health and safety, information security, business continuity, and IT service management systems, working with the relevant British and international standards. Steve sits on a number of UK technical committees that contribute to ISO’s work developing and revising standards in the areas of risk, information security and service management. He also contracts to UKAS as a technical assessor, giving him a strong understanding of accredited certification.

    Nick Orchiston is a management systems consultant with more than 20 years’ experience encompassing quality (ISO 9001), health & safety (OHSAS 18001), environmental (ISO 14001), IT service management (ITIL/ISO 20000) and information security (ISO 27001) management systems. He has successfully supported a wide variety of organisations, from SMEs to global corporations, through to accredited certification to all of these standards. Nick also created the IT Governance Toolkits for ISO 9001, ISO 14001, ISO 16001, ISO 50001, and OHSAS 18001 standards, used across the globe by project implementers.

    CONTENTS

    Introduction

    Understanding this dynamic is the foundation of quality management.

    Chapter 1: What is a Quality Management System?

    Applying a standard

    Chapter 2: A Brief History of Quality Management and ISO 9001

    Chapter 3: Useful Definitions

    Quality

    Context of the organisation

    Documented information

    Inputs and outputs

    Interested parties

    Products and services

    Risk-based thinking

    Chapter 4: Requirements of ISO 9001:2015

    Plan-Do-Check-Act

    Chapter 5: Context of the organization

    Clause 5 – Leadership

    Clause 6 – Planning

    Clause 7 – Support

    Clause 8 – Operation

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