The Concierge Manual: The Leading Resource for Building Your Successful Concierge and/or Lifestyle Management Company
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About this ebook
Katharine C. Giovanni
Katharine, a three-time award-winning best-selling author of twelve books, is a speaker/trainer, mentor, and intuitive advisor. She is recognized as the pioneer who founded the independent concierge industry, leading the first association for independent concierges for over two decades before retiring in March 2023.Throughout her career, Katharine has trained countless concierge and front-line staff, and her clients are among the industry's most successful. She has been featured in various prestigious media outlets, including ABC News Nightline, CBS News, Good Morning America, MTV, Time Magazine, Money Magazine, Forbes, The New York Times, and The Wall Street Journal.Katharine, a proud breast cancer survivor, was raised in New York City, holds a B.A. from Lake Forest College, and currently resides in North Carolina. To learn more about her or contact her, visit www.KatharineGiovanni.com or www.guidedtalk.com.
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