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A Study on Customer Satisfaction With Reference to Vasanth & Co.

1. Is the location of the store convenient? Yes No

2. Does the store hour matches with your shopping hours? Yes No 3. Store atmosphere and decor are appealing. Strongly agree Agree neither agree nor disagree Agree Disagree

4. How do you rate the quality and variety of the products? Outstanding Good Satisfactory Average Poor

5. How do you rate the offers and discounts? Outstanding Good Satisfactory 6. Rate your experience with the sales man ? Outstanding Good Satisfactory 7. How is the stores ambiance and cleanliness? Outstanding Good Satisfactory

Average

Poor

Average

Poor

Average

Poor

8. How was the billing experience? Outstanding Good Satisfactory Average Poor

9. How did you come to know about Vasanth & Co.? Newspaper Radio TV/Internet Friends & Relatives Other..

10. Reason for choosing Vasanth & Co.? Offers & Discounts Quality of the Product Flexible cash payment Quality of the Delivery Customer friendly Trustworthiness

11. How long you have been the customer of Vasanth & co.? 0 to 5 years Above 15 years 12. How was your overall experience in vasanth & co.? Outstanding Good Satisfactory Average Poor 6 to 10 years 11 to 15 years

13. Your valuable suggestion: ... Respondent Profile:

Name (Optional): Age(years): <18 18-24 25-34 35-44 45-55 >55 Gender: Male Female Qualification: SSLC HSC Diploma UG PG Professional Occupation: Government Private Business Student Housewife Income (per annum): <2 Lakhs 2 4 Lakhs 4 6 Lakhs >6 Lakhs Residential Location: ..