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BIRLA INSTITUTE OF TECHNOLOGY, RANCHI, INDIA DEPARTMENT OF MANAGEMENT

BBA509 HOSPITALITY MANAGEMENT


1. Introduction: Evolution of Hotel Industry, Classification of hotels 2. Evolution of the Industry in India: Definition, Development and early history 3. Systems View of the Hotel Industry: Characteristics of Hotel Industry, Activities of Hotels, Accomodation, Front-Office Keeping, Bar and Restaurant, Supporting Services 4. Maintenance: Accounts and equipments 5. Relevance of Marketing Function: 6. Introduction to Tourism: Definition, Nee, Birth, growth and development of Tourism, Factors influencing growth of tourism 7. Tourism Planning: Need, Governments role in planning 8. Tourism and Employment: Growth of related Industries, employment generation 9. Tourism Marketing: Concepts, importance, marketing mix 10. Indian Tourism development Corporation (ITDC), WTO and Travel Agents India
Text Books: a) Elliot, J., Tourism b) Hall, DR, Tourism and Economic Development

in

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