From: "Jani, Reena" <Reena.Jani@financial-ombudsman.org.

uk> Subject: Your complaint about Mortgage Express (Our ref: 11491190) Date: 10 October 2012 16:10:56 GMT+01:00 To: <michael@hat-r-u.com>

Dear Mr Moor Thank you for your emails. I have noted your comments and attach a copy of the letter which has been sent in tonights post. Once the date to provide additional documentation as stated on the letter has passed, I will prepare your file to be placed in a queue to be reviewed by an ombudsman. The average length of time for a case to be reviewed is 10 month due the level of cases received, however this is a guideline. We are constantly striving to reduce the length of time your complaint is in the queue. Yours sincerely Reena Jani Adjudicator| Financial Ombudsman Service South Quay Plaza | 183 Marsh Wall | London | E14 9SR T: 020 32229350 | F: 020 3222 9351| E: reena.jani@financial-ombudsman.org.uk

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