Chapter 4 Nonverbal Communication

Nonverbal Communication
Nonverbal communication is information communicated without using words.

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Role of Nonverbal Communication

In Communicating Effectively Nonverbal communication is a critical and significant portion of any communication situation.

In Strategic Flexibility Nonverbal communication is important in conversation management.

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Elements of Communication Model

Figure 4-1 Information from the Elements in the Communication Model

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Verbal & Nonverbal Communication

The differences between verbal and nonverbal communication include:
Verbal
Linear Follows specific rules of structure and grammar Culture- and contextbound meanings

Nonverbal
Holistic Spontaneous

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Nonverbal Communication on the Internet

Emoticons Ideas you choose to discuss Language choices, spelling and grammar, paragraphing, and sentence construction Technology knowledge and use Simple things (i.e. response time, accuracy) How well you know your receiver
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Characteristics
Characteristics of nonverbal communication: Culturally determined May conflict with verbal messages Largely unconscious Shows your feelings and attitudes Varies by gender Displays power
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Types of Nonverbal Communication

Paralanguage
Rate Pitch

Volume
Quality Vocal Fillers
Continued
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Types of Nonverbal Communication

Body Movement
Emblems Illustrators Regulators Displays of feelings Adaptors

Continued
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Types of Nonverbal Communication

Anger Contempt Disgust Fear Happiness Sadness Surprise
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Types of Nonverbal Communication

Eye Messages Attractiveness Clothing

Uniforms

Occupational dress
Leisure clothing Costumes
Continued
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Types of Nonverbal Communication

* Body Adornment (tattoos) * Space and Distance Proxemics how we use space and distance.
Territory

Intimate distance
Personal distance Social distance

Public distance

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Four Distance Zones

Figure 4-3 The Four Distance Zones

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Types of Nonverbal Communication

Touch (Haptics)
Smell

Time (Chronemics)
Manners Silence

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Functions of Nonverbal Communication

Complement Regulate Substitute Accent

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Controlling Nonverbal Communication

Self-awareness Controlling emotions

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