CSQA Exam Jan, 2002 Subjective Questions 1.

. 4 techniques you will use to communicate quality principles & methods to your team 2. Whether customer is being server properly, how will you measure o Atttibute to measure One question Explain how will it measure 3. Draw Pareto chart and conclude 4. Help Desk Problem- continuous improvement process. 5. Daft SLA between payroll dept. and IT dept. for service. 6. o o o 7. o o o o Intent Checklist question for RequirementsCompleteness Understandability Testabiltily Mix & match (with their definition) Integration System Unit Regression

8. One goal of quality control 9. One reasonable method to calculate magnitude of Risk. 10. How will you make sure that the product you receive from your suppliers. (Outsource) is of good quality. Step DEscription 11. Give the Step by step process for Tool Acquisition, implementation and use. Mention the steps in sequence with clear but brief explanation. 12. Demmings Quality principle What is required to implement : o o o o Consistency of Purpose Modern Aids on Job Training Drive out fear Inspect work standards and ethics.

13. Propose agenda for one hour training Session on Quality Awareness. Topic Key Point 14. Define and explain how each component is used to build / evaluate a process.

Topic o o o o

Define Standard Quality Control Policy Process Owner

Explain

15. DEfination o Vision

Who Created

Explanation

o Value o Goal o Principle. 16. Give Metric for : o Usability o Maintainability o Reliability o Security o service Level. 17. . List out the attributes of Defect. 18. State how would you focus the attention of your management on the defects identified by the QC group, but not rectified by the dEv. Team. 19. State what do you think are the roles of inspection 20. Your organisation follows all standards and defined process yet the projects are consistently behind scehedule and are over budget . State briefly what you think are reasons behind this.