1.

Executive Summary Chanel is an established luxury fashion and beauty company in France, founded by the stylish Coco Chanel, famous for revolutionizing womens fashion and introducing timeless elegance and style. Apart from a long history, Chanels strength also lies in cult designer Karl Lagerfeld who never fails to interest consumers and a management team that is highly effective in preserving and promoting the brand image and attuned to consumers needs and market trends. Chanel will no doubt retain her powerful market positioning by continuing the excellent job she is doing. To expand her market share, she can increase emphasis on new media marketing and consider e-commerce, something that competitors are already venturing into. This paper seeks to analyze Chanels performance, and provides recommendations for what can be improved to further expand Chanels global power.

2. Company Background and History

Chanel is a Parisian fashion house founded by Gabrielle "Coco" Chanel, recognized as one of the most established in haute couture, specializing in luxury goods. Chanel has always specialized in items such as simple suits, dresses, women's pants, and costume jewelry. Coco Chanel's designs and creations are timeless, considering the basic silhouettes have remained consistent from generation to generation. According to Forbes, the privately held House of Chanel is jointly owned by Alain Wertheimer and Gerard Wertheimer. They are the grandsons of the

early Chanel partner Pierre Wertheimer. Chanel S.A.S. designs, manufactures, and retails fashion and beauty products, and other accessories. Chanel S.A.S. was founded in 1909 and is headquartered in Neuilly sur Seine, France with over 200 boutiques worldwide.

3. Industry Analysis Target Audience Chanel customers are women who want to identify with what Chanel represents which is; elegance, simplicity, modernity, and class. Chanel cosmetics are targeted at a younger consumer but they still retain the classic market, which is their forte. Since 2002, with the launch of Chance perfume, Chanel is targeting women between the age 18 39. Market Positioning Chanel has a strong market positioning within the luxury fashion goods sector. Drawing on an audit by Swiss and Cayman Islands tax services, financial experts estimate that Chanel has approximately one-third share of Frances fashion and luxury goods sector in 2008, with a $10.3 billion estimate value of the sectors $35 billion.

Market Sector Chanel is enjoying an established presence in the designer and haute couture sector. This is the companys outlook, supported by the high end pricing of the products and a strong brand image which consumers perceive. Competitor Analysis Louis Vuitton, established since 1854, is one of the main divisions of LVMH. The brand produces and retails luggage, handbags, other leather goods, shoes, clothing, jewelry and watches. There are more than 390 shops worldwide. Gucci, an Italian company based in Netherlands. The brand produces and retails handbags, other leather goods, shoes, ready-to-wear clothing, cosmetics, skin care, jewelry and watches. There are 425 Gucci stores worldwide.

Louis Vuitton and Gucci are strong competitors because like Chanel, they have a very strong brand image conveyed by the easily recognizable logos. They compete keenly with Chanel in terms of sales of handbags and accessories. However they specialized in leather while Chanel did not. According to the Brandz valuation 2010, the top three luxury brands - Louis Vuitton, Hermes and Gucci - all enjoyed significant increases in brand equity. But Chanel, at number four, lost 11% of its brand value over the past 12 months. Much of Chanels lost brand value can perhaps be explained by the companys reluctance to enter China. In terms of cosmetics market, Chanels notable competitors would include LOreals Lancome, who hold the largest share in luxury cosmetics,Estee Lauder and LVMHs Christian Dior.

4. SWOT: Micro economical analysis Strength 1. Strong brand image: The story of stylish Coco Chanel, who famously said fashion passes; style remains", conveys a very strong message of Chanels timeless elegance style. 2. High-quality: Beauty is in the details. Chanel is famous for her tweed fabric, embroidery, chain and button. 3.Cult Designer Karl Lagerfeld: Always reinventing Chanel, he is known to have changed nothing yet everything about Chanel. Always daring to try something different for each show, keeping the consumers interest in Chanel. 4. Excellent Management: Training for Chanels associates is critical, to differentiate them with their service. Consultants are sent to Paris to understand the heritage of the house and gathered for a conference for updates, acknowledgement and training for new products. Weakness 1. Website: Does not provide prices. Customers will need to make calls or personal trip to store to find out prices. 2. Limited geographic coverage: Chanel boutiques are known to be exclusive and large-scale however they are missing out on expanding in many critical places in Asia, like China. Opportunities 1. Expanding deeper to the Asian market: There is huge economic growth in Asia, specifically China and India. Chanel can consider opening up more flagship stores to meet the increasing demands for luxury goods. 2. Tap on technology: Youths embrace social media and blogs. Chanel must consider increasing marketing in this area in order not to be obsolete. Threats 1. Counterfeit goods: A prevalent issue that can be difficult to distinguish and control.

5. Product Developments and Collections In the hands of Alain Wertheimer, Chanel has undergone a veritable industrial revolution. The quaint and romantic artisanal fabrication has been replaced by state-of-the-art production methods carried out in modern factories in Compigne, Pantin and Saint-Chamant. Each operation is controlled down to the minutest detail. With its own plants, Chanel can ensure that no outside manufacturer will omit some small but vital step and jeopardize the quality of the goods. Chanel is famous for The Suit, The Camellia, Jewelry, Fragrance & Beauty and The Black Dress.

6. Types and Range of Merchandise In-store The company feels it must remain a myth to ensure its mystique. Nothing must alter the image of Chanel. Wertheimer has faithfully maintained the opulent image of Chanel despite the trend toward democratizing luxury goods. The company has no plans to launch a second line. Chanel offers the classic items in their stores throughout the year whilst introducing new, trendy products with each fashion season. Range of merchandise includes fashion apparels and shoes, accessories, fragrance, make up, skincare, fine jewelry and watches.

7. Timeline of Product Development Process For Chanels fashion apparels, its product development process can be tracked to about every 2 months, with 6 collections produced by Karl Lagerfeld each year.

8. Prices and Seasons Chanels product prices reflect the opulent image of Chanel. And because Chanel finds discussion of costs crude, high-end prices of products are not reflected on their website and only available upon requests by calls or inshop. A little research reveals a classic (Reissue 2.55) Chanel bag varies between SGD$2301 to SGD $3,199.40 Exclusive and Ultra Luxe items like Alligator bag can cost up to $26,000.41 More recently, two Marina Bay Sands boutique in Singapore Chanel exclusive flap with chain and charms costs SGD$6280 and SGD$6980 respectively.

9. Recommendations 1. Invest in the emerging markets, open more stores: There is an increase in income for the people living in the emerging markets such as China and India and this leads to more demand for luxury goods. Chanel should leverage on this by opening more stores in these emerging markets. 2. Pay more attention to the counterfeit and possible invest in technology to prevent it: Chanel can possibly work with government boards to clamp down on counterfeit goods at cross-border checkpoints. 3. Increase emphasize on new media technology: To remain relevant in a technology-savvy society and particularly to attract younger consumers, Chanel can increase new media marketing and consider going into ecommerce, which many competitors have done. 10. Conclusion Chanel has many strengths that makes it the multi-billion company strongly established within the elusive designer and haute couture market. The strength of an established brand started by Coco Chanel, carried forward by talented and creative Karl Lagerfeld and an amazing marketing and management team that has proved Chanels ability to attract young consumers since late 90s till today. To prepare for an even brighter future ahead, Chanel can consider investing into emerging market by opening more stores abroad and tapping onto new media marketing. Chanels success is truly a result of the houses decision to remain true to Chanel, always desiring to be a style, for

Fashion fades, but style remains.

11. References -Book Sources Buxbaum, G., Icons of Fashion, 1999. Prestel. Bott, D., Chanel, Collections and Creations. 2007. Thames & Hudson. Leymarie, J., Chanel, 1987.Rizzoli International Publications, inc. Mouncey, P. & Wimmer, F., 2007 - Market research best practice: 30 visions for the future : a compilation of discussion papers, case studies and methodologies from ESOMAR . John Wiley & Sons Ltd.

-Journal & Analyst Sources Duttge, W., 2008. Portfoilo.com. Buying Chanel (All of it). [Online] Available at: http://www.portfolio.com/culture-lifestyle/goods/style/2008/05/12/How-MuchIs-Chanel-Worth/#ixzz14DAkadeZ

RetailAsia.com. Study Finds Chanel and BMW GEN Y Preferred Luxury Brands. [Online] Available at: http://www.retailinasia.com/article/sectors/luxury/2010/05/study-finds-chanelandbmw-gen-ys-preferred-luxury-brands Vincent, I., 2002. NationalPost.com. What Makes a Chanel Girl. [Online] Available at: http://www.nationalpost.com/search/story.html?f=/stories/20020523/312703.ht ml&qs=Isabel%20Vincent Kane, C., 2002. New York Times. Perfume Aimed at Young Women, its toughest market. [Online] Available at: http://www.nytimes.com/2002/08/15/business/media-business-advertisingchanelmakes-big-pitch-for-new-perfume-aimed-young.html Mongo, C., 1997. ParisVoice.com. The Allure of Chanel. [Online] Available at: http://www.parisvoice.com/index.php?option=com_content&task=view&id=24 2&Itemid=56 BusinessWeek.com., 2007. Chanels American in Paris. [Online] Available at: http://www.businessweek.com/magazine/content/07_05/b4019069.htm TopNews.com., 2009. Singapore sees Chanels Boutique Arrival. [Online] JoongAngDaily.com., 2007. The Man Every Woman Wants To Meet. [Online] Available at: http://joongangdaily.joins.com/article/view.asp?aid=2873865 Kent, J., 2010. CNN.com. China Models Luxury Brands. [Online] Available at: http://edition.cnn.com/2010/BUSINESS/10/21/china.models.luxury.brands/ind ex.html?section=cnn_latest

- Web Sources Jrank.org: Chanel S.A. Profile. [Online] Available at: http://companies.jrank.org/pages/886/Chanel-Sa.html#ixzz14CjtJOnJ BusinessWeek.com: Chanel S.A. Profile. [Online] Available at: http://investing.businessweek.com/research/stocks/private/snapshot.asp?priv capId=5490782 Forbes.com: Chanel S.A. Profile. [Online] Available at: http://www.forbes.com/finance/lists/10/2002/LIR.jhtml?passListId=10&passYe ar=2002&passListType=Person&uniqueId=T0ND&datatype=Person LinkedIn.com: Chanel S.A. Profile. [Online] Available at: http://www.linkedin.com/company/chanel?trk=null