CV Iva Gooden
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I . T. S Y S T E M S N E T W O R K E N G I N E E R / C U S T O M E R S U P P O R T 1 ST
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Possessing a broad range of developed skills gained through establishing full IT projects, networks and
infrastructures, website design and development from initial conception to completion, including customer
liaison, design, testing and successful implementation within budget, scope, timescales and process limitations
in a customer focused, multi-site business environment. Extensive LAN/ WAN/ Hardware/ Software experience.
Pro-active approach to working cross-functionally, maintaining the delivery of I.T. services and technology
projects. Up-to-date on I.T. developments.
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E D U C AT I O N & P R O F E S S I O N A L D E V E L O P M E N T
MCSE (NT4) MS Certified Systems Engineer (accelerated learning programme) 1999
IBM AS400 trained for new users.
LLB (Hons) (2:2) Law Degree 1991 - 94
Other courses: Microsoft Windows Server 2003 (planning, implementation and maintenance), Active
Directory Infrastructure, Windows XP Workstation, Windows 200 Server and Workstation Administration .
University of _____________(continued)
User Support:
Nearly 400 types of software ranging from accounting packages to examination testing.
General support of Office 97 and Outlook 97/2000 and Office XP.
Supporting various different desktop operating systems including NT, Windows 98, 2000 and XP.
Server Support:
Establishment of file permissions Novell and NT.
Supporting Exchange 5.5
Responsible for daily Arc Server Backups.
New Builds:
Building and configuring desktop and laptop pc’s using 2000, NT, 98 and XP Operating systems.
For individual business streams.
Network monitoring and trouble-shooting before carrying out various hardware/software and DCN upgrades,
cabling rollout where necessary.
Constantly giving feedback to customers and senior management on their networks, handover and
demonstration of the new software releases and necessary hardware changes.
User Support:
Sole responsibility for two branch offices.
Applications used Office 97 and 2000, Order Routing and IBM Client Access.
Dealing room support applications used Topic 3 Trader and Workstation, Global Topic Trader and Workstation,
Reuters and various specialist systems such as Tradepoint.
Built and tested servers and PC’s to test new software and upgrades.
Resolving website problems which often involved tracing trades through the Order Book and Trade Book.
Personal:
Date of birth: 1974.
Interests / pastimes Motor racing , music, badminton, Computing, theatre.
Driving licence Full Clean.
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