ARE YOU GOOD AT LISTENING?

Are you a good listener?

 State whether true or false: The robber was a man The man did not demand money The man who opened the cash register was the owner The store owner scooped up the contents of the cash register and ran away While the cash register contained money, the story does not state how much. Only three persons are referred to: the owner of the store, a man who demanded money, and a member of the police force.

THE LISTENING TEST

A Businessman had just turned off the lights in the store when a man appeared and demanded money. The owner opened the cash register. The contents of the cash register were scooped up and the man sped away. A member of the police force was notified immediately.

Are you a good listener?

Be intensely interested (focus on the words not shortcomings)

Be patient (not in a hurry to form fixed opinions, let the other person state his position fully)
Pause before replying (to collect your thoughts and ensure that the speaker has finished what he wanted to say) Be open minded (not prejudicial)

COMMUNICATION SKILLS
General behavior & bearing Clear in expression and thought Confidence & composure Simple words/sentences Body language not aggressive/defensive Avoid junk phrases/slang/vernacular Seek clarification when needed Presence of mind Ability to communicate ideas clearly