Anda di halaman 1dari 2

S no

Questions (1- Stongly Agree & 7 - Strongly Disagree) 1 2 3 4 5 6 7

1 A Fast Food Outlet should have well spoken personnel 2 The Manager should always be available to address the queries and address them sincerely 3 The food should be served fresh and hot 4 Special attention should be given to cleanliness and hygiene 5 The ambience of the outlet should be well thought of. (Lighting, Music, Dcor) 6 The employees should not breathe down your neck in peak hours 7 The employees going to the kitchen area should always wear shower caps and go 8 The customers should be treated with respect. 9 The bill should be well recorded and should be always given to the customers even when they forget taking it 10 Employees should always be willing to help customers and should be courteous 11 The kitchen should be separate for veg and Non veg food items. 12 They should be reliable and fast in home delivery services 13 Customers must feel safe in their online transactions for delivery purpose 14 The outlet should have convenient working hours to serve customers 20 Employees in the outlet should understand the specific needs of their customers and always have knowledge to redress all queries

S no

Questions (1- Strongly Agree & 7- Strongly Disagree) 1 2 3 4 5 6 7

1 McDonalds (Shipra Mall) have well groomed and well-spoken personell 2 The Manager is always available to address the queries and addresses them sincerely 3 The food is served fresh and hot at McDonalds (Shipra Mall) 4 McDonalds (Shipra Mall) gives special attention to cleanliness and hygiene at their outlet 5 The ambience of the outlet is well thought of. (Lighting, Music, Dcor) 6 The employees do not breathe down your neck in peak hours 7 The employees going to the kitchen area always wear shower caps and go 8 The customers are treated with respect. 9 The bill is well recorded and always given to the customers even when they forget taking it 10 Employees are always willing to help customers and are courteous 11 The kitchen at McDonalds (Shipra Mall)is separate for veg and Non veg food items. 12 They are reliable and fast in home delivery services 13 Customers feel safe in their online transactions for delivery purpose 14 The outlet has covinient working hours to serve customers 20 Employees in the outlet should understand the specific needs of their customers and always have knowledge to redress all queries