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1. What computer manufacturer do you prefer? HP Dell IBM Toshiba Other (please specify) Acer Samsung Lenovo Custom Made

2. Which brand of software do you prefer? Windows (XP, Vista, 7) Apple (MAC, OS X)

3. When your computer (desktop or laptop) has a problem, which of these factors is most important in deciding who will fix your pc? Friend/Family member fixes it Yellowpages (paper version) Other (please specify) Referral from friend/family member Google

4. If you had to pay to have your computer fixed because of a virus infection or Windows error, what is the highest price you would be willing to pay? RM65 RM75 RM85 RM95 RM105 RM115

5. What is an acceptable amount of time to expect the computer to be repaired in (if no parts needed to be ordered)? 3 calendar days 4 calendar days 5 calendar days 3 business days 4 business days 5 business days

6. How much does each item affect your decision regarding which company to use? None Price Name recognition of the company Location of the company Length of repair Free computer pick-up/drop-off service Friend/family members experience with the company Little Some A lot!

7. A friend/family member recommends a company that does NOT have a store or kiosk but operates out of a home office. What impact does the lack of a brick and mortar store have on your decision to use that company? None A little but isn't the deciding factor Some but price, service and the recommendation make up for it I prefer to take the computer to a store

8. Would any of these items have an impact on whether or not you choose a computer repair company that was a home based business?

High Negative Impact Low Negative Impact Neutral High grade with the Better Business Bureau Sponsored events or youth sport's teams Member of a county's Chamber of Commerce Showed customer's review of the company on the company's website (Unfiltered reviews)

Low Positive Impact High Positive Impact

9. Which of these benefits do you find valuable in a computer repair company? (one answer per column) Lowest Referral Bonus Discounts on your next purchase/repair Rewards Program Middle Highest

10. PakarPC is always looking for suggestions from our customers or potential customers. Please take just a brief minute and offer up any suggestions you have for our company. Your time and suggestion is much appreciated. ***