SITUATIONAL AWARENESS

SITUATIONAL AWARENESS
2 2 2
CAPTAIN COPILOT
INDIVIDUAL INDIVIDUAL
S/A S/A

2 2 5

GROUP
S/A IT’S UP TO YOU !

CRM SYNERGY
SITUATIONAL AWARENESS

CLUES TO IDENTIFYING:
o Loss of Situational Awareness
o Links in the Error Chain
 SITUATIONAL AWARENESS
1. FAILURE TO MEET TARGETS
2. UNDOCUMENTED PROCEDURE
OPERATIONAL

3. DEPARTURE FROM SOP

4. VIOLATING MINIMUMS OR LIMITATIONS
5. NO ONE “FLYING AIRCRAFT”
6. NO ONE “LOOKING OUT WINDOWS”
7. COMMUNICATIONS
8. AMBIGUITY
HUMAN

9. UNRESOVED DISCREPANCIES
10.PREOCCUPATION OR DISTRACTION
11.CONFUSION OR EMPTY FEELING
 STRESS
ACTUAL ACTUAL
DEMAND ABILITY

PERCEIVED PERCEIVED
DEMAND ABILITY

EVALUATION

STRESS

PHYCHOLOGICAL PHYSIOLOGICAL
RESPOND RESPOND

PERFORMANCE
FEEDBACK FEEDBACK
 Information Workload

The pilot who effectively manages his or her workload will complete as many of these tasks as
early as possible to preclude the possibility of becoming overloaded by last minute changes
and communication priorities in the later, more critical stages of the approach.
Routine tasks delayed until the last minute can contribute to the pilot becoming overloaded
and stressed, resulting in erosion of performance.
 STRESS
Coping with stress:

o Recognize

o Manage

o Prevent

o Positive Attitude.
 Non verbal
communication
COMMUNICATION PROCESS

BARRIERS

NEED OPERATIONAL
GOAL

FEEDBACK
I said ‘Cheer up’ Smith
not ‘Gear up!’
 EFFECTIVE
COMMUNICATION

THINK:
o Solicit and give feedback
o Listen Carefully
o Focus on behavior not people
o Maintain focus on the goal
o Verify operation outcome is achieved
 EFFECTIVE
COMMUNICATION
ADVOCACY
To increase others’ S/A

o State Position
o Suggest Solutions
o Be Persistent and Focus
o Listen Carefully
 EFFECTIVE
COMMUNICATION
INQUIRY
To increase your own S/A

o Decide What, Whom, How to ask

o Ask Clear, Concise Questions
o Draw Conclusions from Valid Information
o Keep an Open Mind
 EFFECTIVE
COMMUNICATION
REMEMBER
o Question enhance communication flow

o Don’t give in to the temptation to ask

question when Advocacy is required.

o Use of Advocacy or Inquiry should raise a

“RED FLAG”
 EFFECTIVE
COMMUNICATION

o TWO CHALLENGE RULE

o STERILE COCKPIT
 Thank
you!
Congratulations, here is what you’ve just
accomplished;

Factors in CRM
To know more about new exciting subject ,
refer to the training programme given out to you.

3 Hazani Razalli