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BSC

Balanced Score Card

Awareness Training
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Empat Perspektif Balanced Scorecard


1. Financial (mendapatkan profit) 2. Customer (dengan memenuhi kebutuhan pelanggan) 3. Internal Processes (melalui mampu memberikan value) 4. Learning and growth (dengan mendapatkan pengetahuan dan alat yang dibutuhkan)

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Balanced Scorecard
Menjadikan ukuran finansial dan non-finansial dari sistem informasi untuk semua tingkatan di dalam perusahaan, sesuai dengan Kapasitas masing-masing. Pekerja di garis depan harus menyadari konsekuensi finansial dari setiap kegiatan mereka. Top Management harus memahami faktor penggerak keberhasilan jangka panjang

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1. Financial Perspective
Memperlihatkan Keberhasilan (atau Target Keberhasilan) dari sisi Financial kepada pemilik dan investor. Sekaligus menarik Investor untuk investasi selanjutnya

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Financial

EVA
Economic Value Added

Customer

Customer Loyality QCD


Quality Cost Delivery

Internal Process

Process Quality

Process Cycle Time

Learning and Growth

Employee Skills

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Strategy Focused Organization


Translate the strategy To operational terms

1 Mobilize Change Through Executive Leadership Align Organization to the Strategy

The Principles Of a Strategy Focused Organization

Make Strategy a Continual Process

Make Strategy Everyones Everyday Job

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Translating a Mission into Desired Outcomes


Vision
What we want to be

Mission
Why we exist

Core Values
What we believe in

Strategy
Our game plan

Balanced Sorecard
Implementation and focus

Strategic Initiative
What we need to do

Personal Objectives
What I need to do Strategic Outcomes Effective Process Motivated and Prepared Workforce

Satisfied Shareholders

Delighted Customers

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BSC to Objectives
Key Performance Measures

Objective

Finance

V I S I O N

=
Customer

+
Process

+
Learning

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