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Unit 505 Working in partnership in health and social care or children and young people setting.

1.1 Identify the features of effective partnership working. I believe that communication is the main feature of effective partnership working. This could be both written and verbal form of communication. You should also have a mutual respect for everyone involved taking into account their various roles and reasonabilitys. You should be an active listener and listen carefully to what is being said, also to be able to act upon what had been said. You should be able to lead the team to attain the desired results. You should be able to act on the things that you have been told and work closely with the team to deliver the correct results.

1.2

Explain the importance of partnership working with: Colleagues In the home I work we have a manager, deputy manager, senior care staff, care staff, cleaners, cooks, maintenance officers and administrators and we all seem to work effectively well as a partnership. Good working partnerships between staff within the home is essential. Staff meetings are a crucial part of partnership working. They are there for staff to throw around ideas and come up with solutions to problems that may have arisen. Communication between staff is the key to ensure the residents are well cared for. Other professionals Within the home I work we partnership work every day. This could be with GPs, District nurses, opticians, dentists occupational therapists, physiotherapists and the residents family. We have multi disciplinary meeting where a group of health care professionals work together and discuss a resident, we all work

closely so we are able to provide the best possible care for the residents. This could be from a full medical review with the GP or organising a hair and nail appointment. Others It is important for staff in a care home to work closely with the residents family. They will have lots of information about the resident that will help staff to care for their family members better. For example a resident who has dementia may not be able to tell staff about their past, any hobbies or interests they had, or the places and things that they like. So staff could find it difficult at times to find a common ground and may struggle to communicate with the resident. A family member that has cared for the resident at home will be able to tell staff what care needs the resident has and if the resident has any routines or preferences in their care, this will ultimately help us to care for the resident in a person centred way. 1.3 Analyse how partnership working delivers better outcomes Over the years there has been many high profile cases, where partnership working has failed. In February an 8 year old girl died at the hands of her Aunt and her aunts boyfriend. Victoria Climbie died after years of torture and abuse. She was known to many organisations that were aware and noted signs of abuse, the police social service, the NHS and the NSPCC. An inquiry after the death highlighted failures in the communication between the different organisations. Changes were made and new laws and legislations were brought in to make the system of communication between the different organisations more effective.

1.4

Explain how to overcome barriers to partnership working Different people with different roles coming together can be quite difficult unless each individual and their role is respected and understood. You could have financial barriers in that the different people trying to work in partnership could be on different pay scales and this could cause conflict. Lack of funding could cause issues in lack of money pay the lower tiered staff. There are lots of ways to overcome barriers to partnership working. For instance working face to face rather than through email or over the telephone could eliminate certain barriers and make the whole process more personal. Informal meetings can keep all people involved up to date with the needs of the resident and plan changes where needed. Another barrier in partnership working could be time restrictions and constraints; planning and delegating could overcome this.

2.1 Explain own role and responsibility in working with colleagues My role as a senior carer within the home is to lead a small team of care staff to ensure the smooth running of the shift. It is my duty as a senior carer to maintain a professional approach and set the standards for the team. I actively listen to the care staff and take any ideas or concerns they may have on board and deal with them accordingly. I do appraisals for the care staff, I discuss with them any negative or positive concerns that may have arisen, and give them constructive feedback on how they can improve. I get involved in the staff meetings by liaising with the staff and management and discussing any concerns that either may have.

2.2 Develop and agree common objectives when working with colleagues The main objective is the welfare and comfort of the resident. Every staff member has a role within the home and they should be aware of this role. Another main objective is the effectiveness of teamwork. We all have a part to play in the smooth running of the home; all roles have the same level of importance to achieve the comfort and care of the resident. At staff meeting and at handover we all have an input and share thoughts and ideas and we should value one and others opinions.

2.3 Evaluate own working relationships with colleagues I believe that I am an effect team player. I communicate well the team. From been given tasks from management to delegating task to the rest of the team, as well as having my own part to play within the team. I believe I actively listen to other members of staff and I take any ideas they have on board. I am able to take critisim as well as take it, I feel I use critism constructively and can make a situation more viable. I have a good understanding of the care industry and I am able to converse with doctors, district nurses and other healthcare professionals.

2.4 Deal constructively with any conflict that may arise with colleagues Conflicts between staff will arise within any care home environment. This could be because of a difference of opinion, a clash of personalities,

stress and different views on the way to handle a task or a situation. When handling conflict between staff I believe that communication is key. This will give you a clear understanding of the situation and get both sides of the story. I try to get the full story then get both sides to try to sit down and discuss their issues and try to see if the situation can be resolved. If the situation is not resolved by discussion, I then in my capacity as a senior carer will make the decision to try to rectify the grievance.

3.1 Explain own roles and responsibilities in working with other professionals On a daily basis I work with other health care professionals. This starts at handover before we start work. Handover involves care staff, senior care staff, nurses and sometimes the manager. We discuss all the residents, any changes in a residents condition, changes in medication or diet, what has happened on the previous shift and what is expected of the coming shift. We discuss any appointments a resident may have this could be a GP visit, a hairdresser appointment, a hospital appointment, a chiropody appointment, a beauty therapist or aroma therapist visit all of which are vital to the residents health and well being. My role in handover is to note any of the above changes or appointments and make sure they are carried out on my shift. If a resident has a visit from the GP and the nurse is unavailable I will escort the doctor to the resident and explain what concerns we have with the resident. I will ask the GP to write in the residents care plan where possible, I will note what had been diagnosed and action to be taken and will pass on any relevant information to the nurse, also I will document in the residents care notes.

3.2 Develop procedures for effective working relationships with other professionals

Holding regular multi disciplinary meetings will 3.3 Agree common objectives when working with other professionals within the boundaries of own role and responsibility

3.4 Evaluate procedures for working with other professionals

3.5 Deal constructively with any conflict that may arise with other professionals

4.1 Analyse the importance of working in partnership with others

4.2 Develop procedures for effective working relationships with others

4.3 Agree common objectives when working with others within the boundaries of own role and responsibility.

4.4 Evaluate procedures for working with others

4.5 Deal constructively with any conflict that may arise with others When a team of different health care professional come together in the best interests of the service user, there are bound to be differences of opinions. The key to dealing with these differences of opinions is communication.