Communication Barriers in
Grameen Phone
ZEROGRAVITY
Course Teacher
Dr.Faheem Hasan Shahed
Acknowledgement
This is our humble attempt to present gratitude in writing this “Report”. We have
truly drawn upon our own experience as student of Business Communication. We have
also received help from number of persons in preparing this report and we would like to
thank them all.
First, we would like to express our gratitude to Shahed, Dr. Faheem Hasan who
let us prepare this report on this topic.
Last but not the least; we would like to thank Mr. Stein Naevdal-Larsen,
Chief Marketing Officer of GP Mr. Khalid Hasan, Director Regulatory &
Corporate Affairs & Rubaba Dowla Motin, Head of Brand along with all the persons
who have helped us providing the information related to our topic. We like to express our
heartiest gratitude to all of them. We also like to special thanks the person whom gives us
the data about our project topics. Than we also
Finally, we like to add few more words saying that, this report is prepared by
novice and naturally, there could be unwilling errors and omission which are extremely
belonging to us.
Table Contents:
Forwarding letter
Acknowledgement
Preface
Abstract
CHAPTER
1.0: INTODUCTION
1.2: OBJECTIVE
1.2.1: GENERAL OBJECTIVE
1.2.2: PROJECT OBJECTIVE
1.3: METHOLOGY
1.3.1: PRIMARY DATA
1.3.2: SECONDARY DATA
1.4: LIMITATION
1.4.1: LACK OF DESIRE TO SURVE THE ACTUAL INFORMATION
CONCLUTION
1
INTRODUCTION
1.1 ORIGIN OF THE REPORT
This term paper is prepared for Shahed, Dr. Faheem Hasan course instructor of the
Undergraduate program, School of Business at American International University
Bangladesh (AIUB) as a partial requirement of Business communication. This report is
prepared during the fall, 2008 semester and would be submitted in the same semester.
The standard procedure for the long, formal report is followed here as per the instruction
of the course instructor.
1.2 OBJECTIVES
The primary objective of this project is to enable to learn about organizational behavior,
in practice, and to use the knowledge to offer some evaluation of these activities. The
main objective of the research is the communication barrier and its practices in Grameen
Phone.
1.2.2 Project Objective:
• To focus on the extent and nature of any formal evaluation of the activity’s
effectiveness.
1.3 METHODOLOGY
Information was also taken from books and journals and also from Internet.
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1.4 LIMITATIONS
The major limitation factor for this report was primarily the reluctance and strict
adherence to confidentiality maintenance attitude shown by the officials of Grameen
Phone. Furthermore, some information was withheld to retain confidentiality of the
companies.
1.Bulk of the data was gathered from interviews with officials who withheld some of
the information on grounds of confidentiality.
2.GP has a lot of employee where we cannot access available information about our
selected topics because of the permission of the GP.
3.In every company has official website but they don’t mentioned their employee and
their ratio if others operator in this sector provide the ratio of employee in website or
any other media like journal or any report which is available for us we can compare it
with available information which enrich our research much more better than any
other.
5.Limited time frame is another problem because we have to maintain both class and
others when we work along the report.
4
• Status differences
• Gender differences
• Cultural differences
• Prejudices
• Organizational Environments.
When people are under stress, they are more apt to inject communication barriers into
their conversation. These barriers can exist on a daily basis as we may work with people
who have different opinions, values, beliefs, and needs than our own. Our ability to
exchange ideas with others, understand other’s perspectives, solve problems and
successfully utilize the steps and processes presented in this article will depend
significantly on how effectively we are able to communicate with others.
The act of communicating involves verbal, nonverbal, and Para verbal components. The
verbal component refers to the content of our message ‚ the choice and arrangement of
our words. The nonverbal component refers to the message we send through our body
language. The Para verbal component refers to how we say what we say - the tone,
pacing and volume of our voices.
In order to communicate effectively, we must use all three components to do two things:
The taste of using mobile phone people of Bangladesh has been not that much good got
from before the arrival of Grameen Phone, there is a single company so people have no
choice to use cellular mobile phone service. But after the entrance of Grameen Phone
there is now more than 6 operators provides this service. Our main objective of the report
is about the communication barrier. For this we need to go to the GP office a lot of
time. We try to prepare the best as mentioned by our course instructor he has a high
expectation from us but we don’t know can we or not. For our research we have a good
experience about the corporate world and outsiders. In working the group we easily apply
forming stage than we are in storming stage than we are worming stage than we are
Between 1991 and 1996, mobile telephone services in Bangladesh were provided by a
single company, Pacific Bangladesh Telecom Ltd. (PBTL) that targeted the country’s
relatively small urban elite. The market expanded significantly when new licenses for
relatively small urban elite. The market expanded significantly when new licenses for
GSM networks were awarded in 1996. However, Grameen Phone’s competitors have
not been able to expand beyond subscriber bases in the tens of thousands.
GrameenPhone, meanwhile, has experienced rapid growth.
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2.3 THE VISION OF GRAMEENPHONE:
The people who are making it happen- the employees- are young, dedicated and
energetic. All of them are well educated at home or abroad, with both sexes
(genders) and minority groups in Bangladesh being well represented. They know in
their hearts that Grameen Phone is more than just about phones. This sense of purpose
gives them the dedication and the drive, producing the biggest coverage and subscriber-
base in the country. Grameen Phone knows that the talents and energy of its employees
are critical to its operation and treats them accordingly.
Grameen Phone believes in service, a service that leads to good business and good
development. Telephone helps people work together, raising their productivity. This gain
in productivity is development, which in turn enables them to afford a telephone service,
generating a good business. Thus development and business go together.
Conclusion:
Grameen Phone is one of the most renowned telecom organizations in the country. It's
true that with in such a short period of time it is not possible to find out all problems what
the authority expects. In spite of shortcomings I tried my level best to make the report
Fruitful. I apologize for making errors in the report.
I wish total success of Grameen Phone ltd, and Special thanks to all
Employees of Banani Branch, Dhaka.
Probable recommendation:
As it’s a big company with high profile official and they are highly trained up we don’t
give any suggestion. From our research we give his suggestion to our audience and the
reader whom are read the report.
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wireless local loop (WLL) technologies. Without regulatory improvements,
cellular technology is a practical solution.
• Cellular phone technology is currently not a viable option for inexpensive
email/Internet/data connectivity. WLL and other options can provide much
better bandwidth and cost of service. It appears that Grameen Communications
and Grameen Telecom will expand their pilot telecentres in rural areas (such as
the pilot Village Computer and Internet Programme launched in June 1999 in
Madhupur village, Tangail). If this programme expands on a large-scale, given
current cellular data capabilities, a non-cellular connectivity solution will clearly
be required. The Madhupur telecentre recently acquired a WLL terminal from
BRTA and is reporting significantly improved Internet connections.
• WLL terminal village phones (similar to cell phone strategy)
Bibliography:
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Glossary:
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Index:
CONCLUTION (PAGE-11)
INTODUCTION (PAGE-1)
METHOLOGY (PAGE-2)
MISSION STATEMENT (PAGE-8)