A COMPUTER SHOP
ii
1. EXECUTIVE SUMMARY 1.1 Brief summary of the business 1.2 Profitability of the business
2. STATEMENT OF PURPOSE 2.1 Goals of starting this business 2.2 How will the business help the owner achieve his goals
3. BUSINESS DESCRIPTION 3.1 Location 3.2 Business ownership 3.3 The industry 3.4 Short term and long term goals 3.5 Entry and growth strategies 3.6 Start-up capital 3.7 Funding
4. SERVICES
iii
4.3 Servers. 4.4 Printers. 4.5 Computer accessories. 4.6 Networking hardware and accessories 4.7 IT Consultancy services
5. OPERATION PLAN 5.1 Computer shop 5.2 Suppliers 5.3 Store 5.4 Workshop 5.5 Technicians 5.6 Customer service 5.7 Insurances 5.8 Licences
6. MARKETING STRATEGIES AND IMPLEMENTATION 6.1 Potential customers 6.2 Competition 6.2.1 Competitors 6.2.2 Competitors strengths 6.2.3 Competitors weaknesses 6.2.4 Capitalizing on their weaknesses 6.3 Market share
iv
6.4 Pricing strategies 6.5 Advertising strategies and promotion strategies 6.6 Sales tactics 6.6.1 Over the counter 6.6.2 Telephone sales 6.6.3 Word of mouth 6.6.4 Web based selling
7. SWOT ANALYSIS 7.1 Strengths 7.2 Weaknesses 7.3 Opportunities 7.4 Threats
8. ORGANIZATION AND MANAGEMENT 8.1 Organization chart 8.2 Key personnel- qualifications, posts, duties and responsibilities 8.3 Other staff 8.4 Recruitment and training 8.5 Salary summary 8.6 Incentive policies 8.7 Staff guidelines 8.7.1 Working hours 8.7.2 Code of conduct 8.7.3 Property damage
v
EXIT STRATEGIES 7.1 Closure of business 7.2 Sale of business 7.3 Sale of assets
FINANCIAL PLANS 1.1 Projected sales analysis 1.2 Projected profit and loss for 3 years 1.3 Projected 1.4 Cash-flow for 3 years 1.5 The balance sheet
ATTACHED SCHEDULES
vi
vii