Interpersonal Communication in Pharmaceutical Care

Dra. Aziza Nuraini, Apt. MM

Teknik Komunikasi Interpersonal yang Efektif

1. 2. 3. 4. 5. 6. Effective Questioning Skills Taking Ownership in Language Being Specific Assertiveness Conflict Management Listening and Emphatic Counseling

Effective Questioning Skill

1. 2. 3. 4. 5. 6. Very Open Open Moderately Open Moderately Closed Highly Closed Totally Closed and Leading

Taking Ownership in Language

1. Owning 2. Blaming 3. Denial

Being Specific
1. Who? 2. What place? What time? 3. What behavior?

Assertiveness
C Clearly described the situation as you see it L Listen to what the other person is saying E Explain the situation specifically while expressing your feelings about it A Assert your stance R Result that you expect from the other persons responses are stated

Conflict Management
Conflict makes us prioritize life, since most of us are not willing to fight over nothing. Surviving conflict depends relationship.

Listening and Emphatic Counseling

1. 2. 3. 4. 5. Judgmental Response Advice Giving Response Quizzing Response Placating Response Emphatic Response

Pustaka
Meldrum, H., Interpersonal

Communication in Pharmaceutical Care, (1994), Pharmaceutical Product

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