PUSAT LATIHAN PENGAJAR DAN KEMAHIRAN LANJUTAN ( CIAST ) PETI SURAT 701 JALAN PETANI 1!/1 SEKSYEN 1!

" #0!00 SHAH ALAM SELANGOR DARUL EHSAN

KERTAS KERJA
( WORK SHEET ) KOD DAN NAMA PROGRAM / PROGRAMS CODE & NAME TAHAP / LEVEL NO. DAN TAJUK UNIT KOMPETENSI / COMPETENCY UNIT NUM. AND TITLE NO. DAN PENYATAAN AKTIVITI KERJA / WORK ACTIVITIES NUM. AND STATEMENT NO. KOD / CODE NUM. VET-XXX-2012 VOCATIONAL AND EDUCATION TRAINING VET! TA"AP #

C02 IN$TRUCTIONAL %ATERIAL$ DEVELOP%ENT

1. REVIEW CURRICULUM OF COMPETENCY UNIT 2. PLAN IN$TRUCTIONAL %ATERIAL DEVELOP%ENT $TRATEG& '. PREPARE IN(OR%ATION $"EET #. PREPARE A$$IGN%ENT $"EET ). PREPARE *OR+ $"EET ,. PREPARE A$$E$$%ENT $"EET -. VALIDATE IN$TRUCTIONAL %ATERIAL$ VET-XXX-2012-C02.+1.1 %uka / 1 Dr0 / 11

TAJUK/TITLE: Laksana Pemurnian CoCU.

TUJUAN PEM$ELAJARAN/INSTRUCTIONAL AIMS : Diak1ir 0em2e3a4aran ini 0e3a4ar-0e3a4ar mes5i 2o3e1 / Ten5ukan Pro6ram 3a5i1an 2i7an68 5a1a08 CPC 7an CP! +ena30as5i ke0er3uan +uriku3um Uni5 +om0e5ensi CoCU! Laksana 0emurnian CoCU

ARAHAN/INSTRUCTION : Pern9a5aan ara1an-ara1an umum 9an6 0er3u 7iiku5i o3e1 0e3a5i1 9an6 me3i2a5kan 0rosi7ur ker4a umum8 kese3ama5an8 ke:un6sian 7an 3ain-3ain. Con5o1 kae7a1 0enu3isan/ Pe3a5i1 - 0e3a5i1 7ike1en7aki me3aksanakan ker4a-ker4a se0er5i 9an6 7i5un4ukkan 7i 7a3am 3ukisan8 7a5a a5au 4a7ua3 7en6an men66unakan 0era3a5an8 0erkakasan 7an 2a1an-2a1an 9an6 7ise7iakan. LUKISAN. DATA DAN JADUAL/DRAWING,DATA AND TABLE : TIADA PERALATAN" PERKAKASAN DAN $AHAN/TOOLS, EQUIPMENTS AND MATERIALS: +om0u5er Prin5er SOALAN/QUESTION : 1. %en6a0aka1 0roses 0emurnian 0er3u 7i3aksanakan; 2. N9a5akan e3emen-e3emen u5ama 9an6 0er3u a7a 7a3am :orma5 CoCu.

LANGKAH KERJA/STEPS
1.Ten5ukan Pro6ram 3a5i1an 2i7an68 5a1a08 CPC 7an CP!

$UTIRAN KERJA/DETAILS

1.1 Pi3i1 0ro6ram kema1iran 9an6 akan 7i2an6unkan. 1.2 Da0a5kan NO$$ 2erkai5an 7an ru4uk / Ta1a0 Car5a Pro:i3 +om0e5ensi Com0e5en<9 Pro:i3e C1ar5 = CPC! Pro:i3 +om0e5ensi Com0e5en<9 Pro:i3e- CP! +uriku3um Uni5 +om0e5ensi Curri<u3um o: Com0e5en<9 Uni5 CoCU!

Ra4a1 1 / Car5a Pro:i3 +om0e5ensi Compe e!"# P$o%&'e C()$ = CPC!CoCU

re>uiremen5s an7 5rainin6 7e3i?er9

NOSS TITLE SECTOR SUB SECTOR JOB AREA JOB LEVEL HOUSEKEEPING MANAGEMENT HOSPITALITY AND TOURISM FRONT OFFICE GUEST SERVICES OPERATION THREE (3) JOB AREA CODE HT 11 CONCIERGE SERVICES

CO%PETENC& CORE

RECEPTION ACTIVITIES HANDLING HT-110-32011-C01 FRONT OFFICE PROCUREM ENT RE UISITIO N HT-110-32011-C0!

OFFICE DATABASE ADMINISTR ATION HT-110-32011-C02 FRONT OFFICE STAFF ADMINISTR ATION HT-110-32011-C0"

FRONT GUEST CO%PETENC& UNIT

RELATION ACTIVITIES HANDLING HT-110-32011-C03

HT-110-32011-C04

FRONT OFFICE STAFF DEVELOPME NT HT-110-32011-C0#

ELECTIVE

BASIC GUEST ROOM CLEANING

2.+ena30as5i ke0er3uan +uriku3um Uni5 +om0e5ensi CoCU!

HT-110-32011-E01

2.1

Ten5ukan e3emen-e3emen 9an6 5er7a0a5 7a3am CoCu. @a7ua3 2 / Pro:i3 +om0e5ensi Com0e5en<9 Pro:i3e- CP!

@a7ua3 ' / +uriku3um Uni5 +om0e5ensi Curri<u3um o: Com0e5en<9 Uni5 - CoCU!

'.1

$emak 7an susun Wo$* A" &+& #, Re') e, K!o-'e,.e, Re') e, S*&''/,

A & 0,e1S)%e #1E!+&$o!me! )', T$)&!&!. 2o0$/, De'&+e$# Mo,e, Too'/, E30&pme! / )!, M) e$&)'/, A//e//me! C$& e$&) )!, Co$e A4&'& &e/ su0a9a Aa1an Pen6a4aran Aer5u3is *I%! 9an6 7i2an6unkan memenu1i ke0er3uan 0en6a4aran 7an 0em2e3a4aran ser5a men6iku5 kri5eria 0eni3aian. '.2 +ena30as5i 7an 5am2a1 mana-mana 0erkara 9an6 5er5in66a3 2a6i me3en6ka0kan sa5u 1! +om0e5ensi Uni5 Com0e5en<9 Uni5 -CU! 9an6 men6an7un6i Ak5i?i5i +er4a *ork A<5i?i5ies- *A !8 Re') e, K!o-'e,.e, Re') e, S*&''/, A & 0,e1 S)%e #1 E!+&$o!me! )', T$)&!&!. 2o0$/, De'&+e$# Mo,e, A//e//me! C$& e$&), Pera3a5an8 Perkakasan 7an Aa1an Too3s8 E>ui0men5s an7 %a5eria3s - TE%! 7an Co$e A4&'& &e/ 9an6 men61asi3kan sama a7a Pro7uk8 Perk1i7ma5an a5au +e0u5usan. '.' $usun ak5i?i5i 0em2e3a4aran men6iku5 5uru5an ker4a 7ari mu7a1 ke kom03eks. '.# $usun semu3a 0en9a5aan a5au menam2a1 0en9a5aan 2a6i men6uran6 4uran6 ke a5as 0erkara 2eriku5 un5uk me3en6ka0kan CU 2erkenaan 7an memenu1i ke1en7ak s5an7ar7 9an6 7i5e5a0kan ser5a sesuai 7en6an sesi 0em2e3a4aran. Ak5i?i5i +er4a *ork A<5i?i5ies- *A !8 Re') e, K!o-'e,.e Re') e, S*&''/ A & 0,e1 S)%e #1 E!+&$o!me! )' T$)&!&!. 2o0$/ De'&+e$# Mo,e A//e//me! C$& e$&) Pera3a5an8 Perkakasan 7an Aa1an Too3s8 E>ui0men5s an7 %a5eria3s - TE%! Co$e A4&'& &e/ '.) $usun 7an senaraikan -o$* )" &+& &e/ se3e0as 0emurnian men6iku5 5uru5an 0em2e3a4aran 9an6 3en6ka0 su0a9a 7a0a5 memu7a1kan 0em2e3a4aran 7an 5

'. Laksana 0emurnian CoCU

0en6a4aran 2a6i "ompe! e!"# 0!& 2erkenaan se0er5i 7i 2aBa1. '., Lakukan 0emurnian 5er1a7a0 sa5u 1! +om0e5ensi Uni5 Compe e!"# U!& -CU! 9an6 men6an7un6i Re') e, K!o-'e,.e, Re') e, S*&''/, A & 0,e1 S)%e #1 E!+&$o!me! )', T$)&!&!. 2o0$/, De'&+e$# Mo,e, A//e//me! C$& e$&), Pera3a5an8 Perkakasan 7an Aa1an Too3s8 E>ui0men5s an7 %a5eria3s - TE%! 7an Co$e A4&'& &e/ su0a9a 3e2i1 5ersusun 7an sis5ema5ik.

SENARAI SEMAK/CHECK LIST : $enarai semak 9an6 menen5ukan 5a1a0 0en<a0aian 5er1a7a0 0rose7ur ker4a 9an6 7i3akukan 7i mana 5er7iri 7ari0a7a 0erkara-0erkara 2eriku5 / a! 2! <! 7! Proses ker4a.Wo$* P$o"e// "asi3 +er4a.E!, Re/0' $ika01A & 0,e +ese3ama5an1Pe$/e*& )$)!1S)%e #1E!+&$o!me! )' $enarai semak men6iku5 kesesuaian ker4a 9an6 7i3akukan.

SENARAI SEMAK KERJA/CHECKLIST T%/'0 T*-%.' / No Acce! e"

$%& No.

T'(') P*+,')'%'+ / Level of Achievemen

T*-%.' / Acce! e"

C'1'1'+/ Rem#$%

A. PROSES KERJA/WORK PROCESS Pro6ram 3a5i1an 7a0a5 7i5en5ukan +e0er3uan +uriku3um Uni5 +om0e5ensi 2o3e1 7ikena30as5i Proses 0emurnian CoCU 7a0a5 7i3akukan $. HASIL KERJA/END RES&LT Dokumen CoCu 2aru 7a0a5 7i1asi3kan

C. SIKAP/ATTIT&DE +er4asama %ene0a5i masa

D. KESELAMATAN/PERSEKITARAN/SA'ET(/EN)IRON*ENTAL +ae7a1 ker4a mema5u1i kese3ama5an

................................................... Tan7a5an6an 7an Nama Ca3on ! C)!,&,) e/ N)me )!, S&.!) 0$e Tarik1.Da5e/ CCCCCCCCCCCCCCCCCCCC
8

.................................................... Tan7a5an6an 7an Nama Pe6aBai Peni3ai ! A//e//o$/ N)me )!, S&.!) 0$e Tarik1.Da5e/ CCCCCCCCCCCCCCCCCCCC