MAY 2012

U/ID 1325/FZA
Maximum : 100 marks

Time : Three hours

SECTION A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks. 1. Explain the principles of communication.

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2. Explain the functions of a business letter.

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3. Explain the various stages of writing collection letter.

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4. Write a letter to your banker asking him to provide overdraft facilities.

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5. Explain the importance of report writing.

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Write short notes on : (a) (b) (c) (d) Open office Office furniture Office manager Office procedure.

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Explain the duties of an office manager.

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8. Explain the merits of promotion on the basis seniority.

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SECTION B (3 20 = 60 marks) Answer any THREE questions. All questions carry equal marks. 9. Define : Communication. Explain the various objectives of communication.

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U/ID 1325/FZA

10.

Draft a letter of adjustment explaining the reasons for delay in delivery.

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11. Explain the occasions which call for circular letters in business.

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12. Explain the various methods of training to employees.

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13. Explain the factors that you would keep in mind while laying out an office.

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U/ID 1325/FZA