PROGRAM DATASHEET

BMC Control-M AMIGO Customer Support Program

Easy upgrades to a new release of BMC Control-M

Are you postponing an upgrade to the latest version of BMC Control-M because of time, learning curve concerns or risk issues? Worry no more. The BMC Control-M Assisting Migration Operations (AMIGO) customer support program is designed specically to help you upgrade quickly, easily and safely. Contact customer support when you start planning your upgrade to get the current upgrade checklist, access to sample upgrade plans and more details about the AMIGO program. This information will help you jump start your upgrade planning. Once you have developed your upgrade plan, customer support will schedule time to review your plan and answer any questions. "I am very pleased with the support we received during the upgrade process. BMC's support team provided me with step-by-step procedures, dedicated a team and participated with our team in every aspect of the project. If issues came up, the BMC support team was quick to help us resolve them. Sahayam Packiaraj Jeyasoori from Teradyne Incorporated

AMIGO program includes:

A Question and Answer session before you upgrade Review of your upgrade plan with suggestions for simplication A detailed, custom upgrade checklist An Upgrade Plan Steps guide to starting your customization process A review of your upgrade plan with Customer Support Helpful tips and tricks for upgrade success from previous customer upgrades Follow-up to address questions and ensure success aer upgrade

To learn more or to register for the BMC AMIGO program, please email us at: customer_support@bmc.com

Get Started Now.

Email us with information on the version youre upgrading to and your target date. We will contact you promptly to schedule a conference call with our support team, and work with you through each step of the process to ensure a successful and timely outcome.

*178622*