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9609 Quioccasin Rd Henrico, VA 23238 (434) 390-6377 - (804) 740-1041

Wells Fargo Learning & Development Consultant Richmond, Virginia July 2013-Present Responsible for consulting with mid to senior level executives regarding learning needs Develop virtual and in person training programs to meet business needs using the ADDIE process Manage learning projects to stay within deadlines Consult with managers to assess potential training needs to meet specific business objectives Evaluate training success with quantitative and qualitative survey results Certified by Ruth Clark Consulting for Instructional Design Wells Fargo Business Training Consultant Richmond, Virginia April 2010-Present Responsible for facilitating new hire curriculum to service managers, bankers, lead tellers and tellers Delivered continuing education for existing team members both in person and virtually Partnered with store and district managers to help achieve results in sales numbers and service goals Consulted with stores to improve performance in sales and service Created workshops and courses to provide career development to current employees based on market needs Reviewed and edit content of curriculum to suit the needs of the customer and ensure accuracy in training Certified to facilitate virtual classroom Elected to WOW Council for Mid-Atlantic team to develop strategies to assist in improving customer service scores region wide Wachovia Bank Licensed Financial Specialist Richmond, Virginia April 2009-April 2010 Responsible for acquiring new accounts through a high impact sales environment Maintained existing customer base and deepened and enhanced their relationships through new products and services Partnered with other professionals and team members to achieve results Met and exceeded all sales goals consistently Promoted to mentor for new licensed bankers in less than one year Ameriprise Financial Financial Advisor Richmond, Virginia March 2006- March 2009 Received First Year Top Achiever Award (Top 25% of all 1st Year advisors) & Mercury Award also Career Development Conference Qualifier 2008 Responsible for helping clients identify and reach their long and short term goals through planning Acquired new clients/accounts through active marketing responsible for profitability and growth Series 7, 66 and VA Life and Health certified Ameriprise Financial Certified Coach Richmond, Virginia February 2007- March 2009 Leader to Financial Advisors Advised, mentored, & developed new advisors to succeed Taught and demonstrated key advisor skills through classroom and field training Recruited and interviewed new hire advisors resume selection, phone screening, attended events and career fairs Enhanced listening, effective feedback, conflict management, relationship building and time management skills Top Coach Capitol States Market Group 2007-2008

Enterprise Rent-a-Car Management Trainee (MIT)/Intern Powhatan, Virginia May 2005-August 2005 Responsible for co-managing a branch of 5 employees and 40+ rental units Developed marketing plan and increased corporate accounts by 40% in 3 months Developed a program to increase community involvement in the Richmond area branches Handled customer service issues on a regular basis

Extensive knowledge with Microsoft Office Suite (PowerPoint, Excel, Word, and Publisher) Knowledge of Adobe Captivate Highly developed oral and written communication skills Developed and conducted workshops for organizations on teambuilding and various other skills Managed numerous new advisors as an advisor coach Demonstrated and taught classes on key sales and customer service skills Ability to assess readiness in employees and communicate efficiently to enhance readiness Attended numerous workshops and seminars on leadership development ___________________________________________________________________________________________

Colorado State University Masters of Education May 2015 Anticipated Graduation Date James Madison University - Bachelor of Science May 2006 Graduate Magna Cum Laude Fort Collins, Colorado Adult Education and Training Harrisonburg, Virginia Communication Studies

American Society for Training and Development Member since 2013