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Assigning other roles and responsibilities : Staff should be trained on what to do and some staff will have some

spesific things to do in an emergency

Testing the plan : Plan will be useless if not regulary tested,the company should do an emergency plan test to see if the plan works out.

Implement a management system : Provides staff with written procedures,so that they know what actions they should take

Build a long term relationship with the media : A good relationship with media means the company can expect a fair hearing when the crisis occurred

How a Crisis Develops


Error,change,and crisis : Results from an error which can usually be foreseen,company must have information system that warns them of a crisis

Rejection and inaction : Management often fails to take action when crisis occurred because,they often refusing to believe there is a problem

How a Crisis Develops


Recognition : eventually managament admits that there is a problem,and this can lead to panic Change : The company faces the problem and take action

Dealing with disaster


Assess whether a crisis exists : When facing problems,it may difficult to determine whether a crisis really exists,therefore the plan should define crisis. Set up a crisis centre : The crisis centre must be equipped with all relevant information,the bussines should remember in case of emergency ,the head office may not available

Recovery work area : In an emergency company need alternative premises to work from,company can rent someone elsess building or use their alternative one.

Options for bussiness recovery : Dedicated Syndicated Mobile

Get the information : Company needs a form that will gather the information for each kind of crisis Assess the scale of crisis : After established that a crisis exist, company should evaluate its scale by using impact analysis

Communicating with the work force: Using notification system that will alert thousand of people, so the will be prepared for an emergency

Communicating with customers : Assure customers that the problem will be solved.

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