ame____________Qualification_________Age 18-25

25-35

35-40

Above

Gender_________Business man

Government employee

House wife

Student

Other

17)

From how many years you are associated with this bank? Less than 1 year

1-5

More than 5 year

3)

How do you come to know about the home loan schemes of this bank?News paper

Television

Internet

Other resources

4)

Are you aware of these type of home loans?Home purchase laon

Home construction loan

Home improvement loan

Home extention loan

Home equity loan

Land purchase loan

5)

Are you aware all terms and conditions of home loans?Yes

No

6)

Are you satisfy with the interest rate charges by your bank?Strongly agree

Agree

71Strongly disagree

Disagree

7)

Your bank offer which type of services ?Mobile banking

Net banking

Forex banking

8)

Do you agree that your bank loan processing is fast?Strongly agree

Agree

Strongly disagree

Disagree

9)

Do you satisfy with the after home loan services provided by your bank are best as compare to other bank?Strongly agree

Agree

Strongly disagree

Disagree

10)

Does the cost of home loan is appropriate, according to your demand?Yes

No

11)

Are you satisfy with the employees behaviour of the bank?Strongly agree

Agree

Strongly disagree

Disagree

12)

Does the bank give any discount upon loan services?Yes

No

13)

Are you satisfy by the time taken in sanctioning the loan?Yes

No

14)

Have you face any difficulty during taking the loan?Yes

No

If yes then specify___________________________15)

Which grade you want to give of home loan schemes of your bank?Excellent

Good

72Average

Below average

16)

Any suggestions that you want to give__________________________________________________________________________________ ______________________