DLMS Training

DLMS Service
. Campus Class
Global Manpower Development
June 23, 2008

Caterpillar: Confidential Green
Today we are going to:
– Learn the basics about Caterpillar’s Technician

Career Development Program (TCDP)
– Learn about the Blended Learning Strategy

– Learn to navigate on the Dealer Learning
Management System (DLMS)
– Walk through first class together
– Self study
June 23, 2008

What is TCDP?
 Training is
designed on skill
gaps defined by
individual
Offers defined career path for developing
assessments
and acknowledging the individual service
technician.
 Process to place technicians within a
learning path
 Process to check your progress
June 23, 2008
Importance
Technicians have more contact with customers than any

other person with Caterpillar or the dealer.
By participating in TCDP you will:

• Customer: Be better able to serve your customers by having the
skills and knowledge you need to do the job right the first time
• Dealer: Assist your dealership grow as an company, focused on people
• You: Grow as a person, and grow your career.
June 23, 2008

How will the TCDP affect me?
 You will have an Individual Learning Plan

 Focused training on your growth in your
profession
 Knowledge, skill, and performance evaluations
based on your area of concentration
 Opportunities to be Certified by Caterpillar, Inc.
 Increased availability of training
June 23, 2008

Scenario: You want to be proficient in Engine Performance. The
curriculum path you would follow is:
Example Path
Engine Repair Curriculum
Engine Repair Part I Course - 26913

Engine Repair Part II Course - 26914
Engine Repair Diagnostic Exercise 16 - 26919
Engine Repair Diagnostic Exercise 17 –
26266
Instructor-Led Training – Coming Soon
June 23, 2008

TCDP – The Benefits
 Training availability will increase

 Training will be specific to your individual needs
 Increased skill and knowledge
 Clear job description and career path
 Globally recognized certification
 Rewards for achievement and performance
June 23, 2008

What do I need to do for TCDP?
What do I need to do to participate?
 Determine an area of concentration
 Complete the assessments
What will happen with the assessment?

 You will receive feedback on classes that
need added to your individual learning plan
What do I do with my individual learning

plan
 Complete the classes on the plan by the
target date
June 23, 2008

What is Blended Learning?
Blended Learning is the combination of multiple approaches to

learning
•It is accomplished through the use of 'blended' virtual and physical
resources
•Technology-based materials
•Web Based training
•Interactive distance learning
•Face-to-face sessions
•Print materials
June 23, 2008

Why is Blended Learning needed?
Driving Change
• Technician training needs continue to grow
• Global consistency of tech capability
• Availability – access, timeliness
• Attract Qualified Personnel
June 23, 2008

Why use Blended Learning?
Blended learning approach

provides:
• Training to service
professionals worldwide
• Quick distribution of learning
content
• Certification based on
standardized criteria
• Ease of use for the service
trainer and service professional
June 23, 2008

Ho w is Ble nde d Lea rni ng struc tured ?
ILT
Modules
Blended
Learnin g
WBT • Labor & Cost intensive

IDL
Modules • Cannot handle volume Modules
• Not always necessary
• Not convenient
June 23, 2008

Curricula Map DLMS Service Courses
& Prerequisites
Electrical Engine Repair

Curriculum
7 Step Diagnostic Course - 26917
Curriculum
Basic Electricity Course - 21468 7 Step Diagnostic Course - 26917
Electrical Circuits Components Course - 21464 Engine Repair Part I Course - 26913
Electrical/Electronics Components - 26670 Engine Repair Part II Course - 26914
Electrical- Batteries, Charging, and Starting Course - 26784 Engine Repair Diagnostic Exercise 16 - 26919
Electrical Diagnostic Exercise 14 - 26955 Engine Repair Diagnostic Exercise 17 – 26266
Electrical Diagnostic Exercise 15 – 26918 Engine Repair ILT – 29658
Electrical ILT – 26679
Hydraulic Air Conditioning

Curriculum Curriculum
7 Step Diagnostic Course - 26917 Hydrostatic Hydraulic Circuits - 26683
Hydraulic Systems Fundamentals - 20323 7 Step Diagnostic Course - 26917
Hydraulic Diagnostic Exercise 181 - 26678
Fixed Displacement Hydraulic Circuits Part I - 21467 Hydraulic Diagnostic Exercise 233 - 25926 Basic Air Conditioning - 21471
Fixed Displacement Hydraulic Circuits Part II - 21466 HVAC System Electronics Course – 21472
Hydraulic Diagnostic Exercise 254 - 25886
Fixed Displacement Hydraulic Circuits Part III - 26680 Hydraulic Diagnostic Exercise 184 – 27136 Air Conditioning Diagnostic Exercise 22 - 26849
Load Compensating Hydraulic Circuits Course - 26950 Hydraulics ILT – 26686
Controlling Hydraulic Circuits - 26682
Power Train Brakes Engine Performance

Curriculum Curriculum Curriculum
7 Step Diagnostic Course - 26917 Cat 3406 and 3054 Engine Performance Course - 26949
Torque Converter – 27737
Mechanically Activated & Hydraulic Boosted Brake Cat 3116 Engine Performance Course - 26848
Manual Transmission – 28097
System - 27761 C15 ACERT Engine Performance Course - 26915
Countershaft Transmission – 28437
Air Over Hydraulic Brake System – 28440 C-9 Engine Performance Course - 26916
Planetary Transmission – 27977
Hydraulic Accumulator Brake System – 27997 Air Management Systems - 20187
Steering Clutch & Brake – 28438
Air Brake System – 28441 Engine Performance Diagnostic Exercise 18b - 25906
Undercarriage – 28439 Engine Performance Diagnostic Exercise 20 - 26920
Powertrain ILT – 29659
Engine Performance Diagnostic Exercise 21 – 25946
Engine Performance ILT – 29657
Cat 318C – 330C Excavator

Curriculum
Cat 318C – 330C Excavator Diagnostic Exercise 54 - 26909
Cat 318C – 330C Excavator Operation and Service - 21460 Cat 318C – 330C Excavator Diagnostic Exercise 66 - 26910
Cat 318C – 330C Excavator Hydraulic Systems – 21457 Cat 318C – 330C Excavator Diagnostic Exercise 86 - 26911
Cat 318C – 330C Excavator Engine Performance - 21469 Cat 318C – 330C Excavator Diagnostic Exercise 131 - 26912
June 23, 2008 Cat 318C – 330C Excavator Undercarriage & Final Drive - 21470

How do I get the Training?
 Web Based Classes available

24-7
 Followed up with instructor
led
 All linked to learning plans
 Linked to Certification
June 23, 2008

The Dealer Learning
Management System
is our vehicle for
delivering Service
related training
June 23, 2008

In this section we are going to:
– Explain the Dealer Learning Management System (DLMS)
and its benefits
– Explain each Caterpillar Performance Center (Campus)
– Demonstrate features of the DLMS:
 Home Page
 My Learning tab
 Tools & Resources tab
 Marketing/Promotions tab
 My Team tab
 Campus tab
– Answer any questions you may have about DLMS
June 23, 2008

What is the Dealer Learning Management System (DLMS)?
The DLMS is a Learning Management System that:

• Provides all dealer employees with on-line access to available
training resources
• Enables self-serve course offering registrations, including
instructor-led and web-based training
• Launches Caterpillar approved and supported web-based training
through the Internet
• Provides the tools to facilitate personal development discussions
• Tracks individual and group learning
• Offers Certification paths
• Creates a “one stop shop” for all dealer learning
June 23, 2008

Why are we using the DLMS? What are the benefits?
 Help develop manager  Help new employees

leadership skills understand company
culture
 Offering training of all
venues to each employee  Track learning, certification
paths, and dealer specific
 Provide Service metrics for employees
Technicians with the
necessary information  Spark career development
and training to perform discussions between
their job role in an ever employees and managers
changing world
June 23, 2008

Performance Center (also referred to as a Campus)
– The Performance Center is the “front end” of the DLMS that enables access
from one page to all available learning information.
* Each campus has a different

URL Address. Your job/role
within the dealership
determines which campus you
will access.
June 23, 2008
DLMS web-site
https://dlms.logicbay.com/servicecampus
June 23, 2008

DLMS (Service Campus) Front Page
June 23, 2008

DLMS web-site URL retention
June 23, 2008

Save the URL in Favorites folder
June 23, 2008

DLMS web-site launching through Favorites menu
June 23, 2008

Access Help and Contact Us
Features of the Home Page information, and change your
personal Profile
Perform a simple search for a

course offering or a document
Access the latest Performance

Center Front Page News!
June 23, 2008

Features of Tools & Resources
Tools and Resources provides links to
information, such as documents and
websites that support Dealer Service
and Sales activities.
June 23, 2008

Features of Campus
Campus enables you to switch

between the available
Performance Centers without
logging out, changing web
addresses, and logging back in.
June 23, 2008

System Requirements
• DLMS can be accessed from the Internet (a connection to the

Caterpillar network is not necessary)
• High Speed access is recommended (384K min)
• A Caterpillar CWS Login ID and Password are required to
access the system
• DLMS is a web-based application that requires:
• Having Internet Explorer 5.5 SP2 or higher
• Having Microsoft Virtual Machine or Java Plug-In
• Disabling “Pop-up” blockers
• Accepting ALL SECURITY WARNINGS when starting a web-based
training offering for the first time
• Other plug-ins, speakers, or headphones may be required,
depending on the web-based training course you are launching
June 23, 2008

Dealer Learning Management System (DLMS)
 DLMS URL Addresses:
– Service Department:
https://dlms.logicbay.com/servicecampus
– Sales Department:
https://dlms.logicbay.com/salescampus
 If you have questions regarding DLMS or e-learning,
you can contact your Dealer Administrator – a listing of
Dealer Administrators can be found on the Contact Us at
the top of the campus
June 23, 2008

How to Get Started ?
Select “View My Curricula”

from “My Learning” tab
June 23, 2008

Add Curriculum
Click “Add Curriculum”
to find new curriculum
June 23, 2008

Add Curriculum
Type service campus and click

“Search” to find all curriculums
contained in the Service Campus
June 23, 2008

Add Curriculum
Select curriculum you

would like to add to
your learning plan
June 23, 2008

View Curricula
Select “View My Curricula”

from “My Learning” tab
June 23, 2008

View Curricula
Click curriculum to
view what courses it
consists of
June 23, 2008

View Curriculum Path
“Curriculum History” tab contains

the details of your progress, when
the curriculum was assigned,
when you started it, and your
target date to complete it.
Completed courses are Green.

Uncompleted – Grey.
NOTE:
You cannot launch courses from here.
You can however register for a course from
the path by clicking on the course title.
June 23, 2008

Click on the Switch to Detailed

Status View to be able to launch
courses from here.
June 23, 2008

From this screen you can:

Register for courses
Launch a course you have registered for
View your Transcript of course you have
completed
Drop a course
June 23, 2008

Course Registration
Click on Register to register for a

course.
June 23, 2008

Course Registration
Click on the title to see

information about the
course.
June 23, 2008

Course Registration
You can find what prerequisites are
required for the course by selecting
the “More Details” tab
To register the course click

the button “Register”.
June 23, 2008

Launch a Course
Click on the Launch to launch a

course.
June 23, 2008

Launch a Course
Click on the Launch again to launch a

course.
June 23, 2008

DLMS Course Navigation
To start selected module

click “Start Module”
Choose the module you want

to start. Click on it. Read the
description on the screen.
Course modules and completion status:

- Completed
- Not started or started and not saved
- Started and saved previously
- Module test failed
Course test and completion status:

- Completed
- Not started
- Failed
June 23, 2008
DLMS WBT Course Module Start Page
Read description
on the screen
Click “?” button to

Click “X” button get module controls
to exit the module description
June 23, 2008

DLMS WBT Course Module Controls
June 23, 2008

To exit the module
click “X” button
Module Navigation Features
Back-Forward
Controls
June 23, 2008

Use a scroll bar

to read the whole
description
June 23, 2008

When you are in the module you

can jump between the screens
you have passed so far
June 23, 2008

Click each yellow button and

read the description below
Forward arrow button

will be active when you
view all the items
June 23, 2008

Click each yellow tab and

read the description below

view all the tabs
June 23, 2008

Click each yellow radio button

and read the description below

view all the options
June 23, 2008

Perform all the tasks following step by

step description provided below.
In this case you need to turn the switch
off, drag and drop the test leads, turn
the DMM on, etc.

perform all the tasks
June 23, 2008

Read the description below.

In this task you need to type the
given values, calculate the
unknown parameter, type it in the
field and hit “Enter”
Forward arrow button will

be active when you
correctly perform the task
June 23, 2008

Diagnostic Exercise Features
Diagnostics Exercise
contains different tasks.
Read the description and
follow the instructions.
June 23, 2008

Diagnostic Exercise Features
You have to do all required steps
(choose all needed tests, analyze
results and find the most probable
cause of the failure) in order to
complete the job.
When you finish click the button.
June 23, 2008

To exit the module
click “X” button
Exit and Save the Module
Important!
If you need to leave the PC for 15 min or more you have to exit
the module and save your current location.
Otherwise you will be disconnected from the server and next

time you will need to pass the module from the beginning.
Click “YES”
June 23, 2008

Module Test
Example of incorrectly
answered module test
question
June 23, 2008

Module Test
Example of correctly
answered module test
question
June 23, 2008

Module Test
If your score is less than 80% the test is failed.

You need to exit the module and start it over
when you are ready in order to complete it.
June 23, 2008

Choose option “View My Course
Course History History” from “My Learning” tab
When you have completed a course

whether it was successful or not
successful the system will move the
course out of the My Courses section and
place them into the My Course History
June 23, 2008

Course History
If you completed a course
successfully you can click the “Print
Certificate of Completion” link to print
your certificate.
“View Content” links show the status

of each module in the course, the last
time you accessed each module, the
time spent on each module, your
score and total number of attempts.
June 23, 2008
Questions?
June 23, 2008


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DLMS Service

June 23, 2008

– Learn the basics about Caterpillar’s Technician

– Learn about the Blended Learning Strategy

June 23, 2008

Technicians have more contact with customers than any

By participating in TCDP you will:

• Dealer: Assist your dealership grow as an company, focused on people

• You: Grow as a person, and grow your career.

June 23, 2008

 You will have an Individual Learning Plan

June 23, 2008

Engine Repair Curriculum

Engine Repair Part I Course - 26913

June 23, 2008

 Training availability will increase

June 23, 2008

What will happen with the assessment?

What do I do with my individual learning

June 23, 2008

Blended Learning is the combination of multiple approaches to

June 23, 2008

June 23, 2008

Blended learning approach

June 23, 2008

WBT • Labor & Cost intensive

June 23, 2008

Electrical Engine Repair

Hydraulic Air Conditioning

Power Train Brakes Engine Performance

Cat 318C – 330C Excavator

Caterpillar: Confidential Green

 Web Based Classes available

June 23, 2008

June 23, 2008

June 23, 2008

The DLMS is a Learning Management System that:

June 23, 2008

 Help develop manager  Help new employees

June 23, 2008

* Each campus has a different

June 23, 2008

June 23, 2008

June 23, 2008

June 23, 2008

June 23, 2008

Perform a simple search for a

Access the latest Performance

June 23, 2008

June 23, 2008

Campus enables you to switch

June 23, 2008

• DLMS can be accessed from the Internet (a connection to the

June 23, 2008

June 23, 2008

Select “View My Curricula”

June 23, 2008

June 23, 2008

Type service campus and click

June 23, 2008

Select curriculum you

June 23, 2008

Select “View My Curricula”