VODAFONE ESSAR LTD Process Note/Business Case M SUBJECT

To provide easy access to make payment online to the customers who receive E-bill. Current adobe bill (E-bill PDF attachment does not have any link provided to make payment. Currently in the masthead we promote !"!#EE$ %n the !reen strip (Masthead o& the bill header' www.voda&one.in(billpay should be present as a link (in E-bill PDF attachment .
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BACKGROUND

PROPOSAL

DURATION

*nne+ure, Masthead

Initiator Fast For!ar" Tea#

Sa$ina C%an"ar
C- - Domain .ead

Ra&s%e'%ar (et)u" Corporate /P - 0usiness %mprovemen t

S*+ari%ara n */P - Credit and Collections

Anura"%a A))ar!a, /P Consumer %nsi)hts 1 Communicati on

(ano& Ni)a# /P %n&ormation Technolo)y

(a"%a(a,%otra !M - -ervice Process Mana)ement !roup

(a"%u#ati Le,e Corporate /P Customer -ervice

Date