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VODAFONE ESSAR LTD Process Note/Business Case M SUBJECT

To provide easy access on the bill email sent to the customer to make payment online. In the body of the email the customer is merely directed to log on to My Vodafone. The body of the email should have a link that takes the customer to the exact point on the website where he can make a payment (www.vodafone.in/billpay
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BACKGROUND

PROPOSAL

DURATION

"nnexure# $ecommended body text

Initiator Fast For!ar" Tea#

Sa$ina C%an"ar
%& ' (omain )ead

Ra&s%e'%ar (et)u" %orporate V* ' +usiness Improvemen t

S*+ari%ara n "V* ' %redit and %ollections

Anura"%a A))ar!a, V* ' %onsumer Insights , %ommunicati on

(ano& Ni)a# V* ' Information Technology

(a"%a(a,%otra

(a"%u#ati Le,e

-M ' &ervice %orporate V* ' *rocess %ustomer Management &ervice -roup

Date

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