LIST OF ATTEMPTED QUESTIONS AND ANSWERS

True/False Question

ISO is Quality management system.

Correct Answer True Your Answer True

Multiple Choice Si !le A s"er Question Evolution of quality concept. Current era is Correct Answer Continual Improvement Your Answer Continual Improvement

Multiple Choice Multiple A s"er Question Service Assurance is : Correct Answer Confi!ence wit" customer # Customer "ave trust # Employee "ave $nowle!ge Your Answer Confi!ence wit" customer # Customer "ave trust # Employee "ave $nowle!ge Multiple Choice Si !le A s"er Question TQ% is a: Correct Answer &"ilosop"y Your Answer &"ilosop"y

Multiple Choice Multiple A s"er Question Cause ' Effect !iagram use! to : Correct Answer I!entify ' organi(e possi)le causes of pro)lem # I!entify possi)le causes of pro)lem ' !etermining its relation Your Answer I!entify ' organi(e possi)le causes of pro)lem # I!entify possi)le causes of solution # I!entify possi)le causes of pro)lem ' !etermining its relation Select The #la $ Question ******** "elps organi(ation re!uce employee turnover an! a)senteeism. Correct Answer Training ' !evelopment Your Answer +o) !esign

Multiple Choice Si !le A s"er Question In statistical quality control# primary concern is : Correct Answer Control