ITIL Foundation v3 v 3.

0
3-day course 1 day Bridge v2 to v3 AVAILABLE

Course Objectives
This exciting and dynamic 3-day course introduces learners to the lifecycle
of managing IT services to deliver to business expectations. As well as an
engaging case study based approach to learning the five core disciplines of
the ITIL® best practice, this course also positions the student to successfully
complete the associated exam, required for entry into the future ITIL®
Version 3 intermediate level training courses.

FOUNDATION
Who will benefit from the course?
nx TRAINING
IT Management • IT Support Staff • IT Consultants
Business Managers • Business Process Owner • IT Developers
Service Providers • System Integrators.
CE IMPRO
AL SERVI VEM
N TINU ENT
CO

What knowledge and skills will be gained ? O N

ITI
NS
A

SE
At the end of this course, you will be able to:
TR

RV
STRATE
VICE
ICE

IC
ER G

E OP
SERV

• Identify the key principles and concepts of IT Service Management. Y

S

ERATION
• Identify the benefits of implementing ITIL in an organization.
• Identify the Service Managament processes and how they map to the
Service Lifecycle.
• Identify the basic concepts and definitions related to Service Lifecycle. SER
VICE
D ESIG N
• Identify the activities and roles involved with the Service Lifecycle.
• Identify the relationship of each component of the Service Lifecycle and how
they map to other components.
• Identify the factors that affect the effectiveness of the Service Lifecycle.

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