Order Processing

Systems
FOR SKODA AUTO A.S.
 Content
1. Types of Organisations information
systems
2. The position of Order Proccesing
within the information system
3. What is Order Processing system
4. Examples of OPSs
5. Benefits and disadvantages
6. Security issues, tracking systems
7. Skoda Auto OPS and
recommendations of improvements
Types of information systems
within
a company

Figure 2-1; Copyright © 2004 by Prentice Hall

Types of information systems
within
a company

Figure 2-1; Copyright © 2004 by Prentice Hall

Order
Process
ing
System
s
 What is Order Proccesing
System
An Order Processing system (OPS) is
a type of information system that
collects, stores, modifies and
retrieves the data transactions of
an enterprise with functions of
order the products online.

OPS is a part of Transaction

Processing Systems
 Order Processing includes
• Order approval (B2B)
• Expiraton of orders handling
• Payment validation, authorization
and capture
• Automatic E-mail notification
• Output to statistics
Examples: Online B2C shop

MP3 player online B2C shop; on www.mp3store.cz

Examples: B2B Extranet Domains
purchase

Domena.cz; on www.domena.cz
Examples: Online B2C shop

MP3 player online B2C shop; on www.mp3store.cz

Examples: Booking system of
services

Tennis club Hlubočepy, Prague; on www.tenishlubocepy.cz

 Benefits of Online
processing
• Automatic integration with external
inventory systems
• Integration with accounting
systems/Enterprise Resource
Planning (ERP) systems
• Extend approval process to include
new business rules or multiple levels
of approval.
• Everything can be handled live
without waiting
 Disadvantages of Online
processing
• High security concerns; the security
has to be handled with critical
importance
• Technological requirements -
servers, software (SW)
• The exactness of the liv performance
has to be ensured (live orders is
difficult to get back)
• Stuff need to be trained to use SW
Usual process of order

Aftter the order different payment options comes.

The billing is procceed afterwards.

© IBM Corporation and others 2000,

2004
 The Merchant can
• Manage the business guidelines associated
with inventory and order processing
• Receive inventory for items either via an
expected inventory record or an adhoc
receipt
• Make adjustments to inventory
• Manage customer returns
• Manage customer complaints by using
connected Customer Relationship
Management (CRM) system
• Use expected inventory records to provide
customer more accurate estimates of when
backordered items will be available
 The Customer can
• Check availability of inventory before
submitting an order
• Check expected shipping date for out of
stock items before submitting an order
• Submit an order and reserve available
inventory or create a backorder for out
of stock items
• After submitting an order, customer will
be given estimated ship dates for all
items, whether available now or on
Usual process of order
(1/2)

© IBM Corporation and others 2000,

Usual process of order
(2/2)

© IBM Corporation and others 2000,

 The Customer can
• Check prices, delivery dates and
detailed product information
• Check availability of inventory before
submitting an order
• Find out expected shipping date for out
of stock items before submitting an
order
• Submit an order and reserve available
inventory or create a backorder for out
of stock items
• Choose payment methods
 Security issue
• Security of authentication,
authorization, and access control has to
be ensured
• Access must be restricted to only those
employees who require their use.
Restricted access to the system
ensures that employees who lack the
skills and ability to control it cannot
influence the transaction process.
• Hardware security: firewalls, servers
guarded by security service
• Software and transactional security:
secured protocols, limited access,
 Data tracking and using
• Data gathered by using OPS can be
used to:
– Sales statistics and prognosis
– Marketing campaigns evaluations
– CRM purposes; increasing customer
loyalty
– Customer primary research
– Improving procurement system and
logistics
 Skoda Auto: current OPS
(1/2)
• Skoda Auto use specialized e-
commerce systém VYZKOUSENO.cz
for order gathering and processing
generated by end users.
• The system is developed on Microsoft
Commerce Server 200 technology
with implementation on
individualized SpinxPersonal Web
software.
 Skoda Auto: current OPS
(2/2)
• The system enables:
– To access the system from one point
with one login
– Fast integration with other information
systems of Skoda Auto run on Microsoft
Commerce Server technology
– Easy modifications and upgrades
 Skoda Auto:
recommendations
1) To intergrate the e-commerce
system with CRM
2) To export and automatically
evaluate order statistics
3) Enable to place imports from the
system to Skoda Auto official
dealers > increase the sales by
using the same one system on more
places
The presentation conducted on
October 9, 2008
Nr. of slides: 24
Word count: 551

The References and

Bibliography attached as a MS
Word document
Vit Horky, horky@inspiro-solutions.cz | +420 731 162 905