Dear Bhuvana, We are only product support. We will not be able to help you on configration of Asset management.

So this issue is out of scope from Remedy Support. We will not be able to help you on same. I am just sharing the information which I have with me as an best of effort supo port. Please refer the below link for more information on Asset Management. And refer BMC documentation for more information on asset management. Please refer the below video on BMC community which will explain on Asset manage ment configuration. https://communities.bmc.com/docs/DOC-12465 And also you can post you query in asset management community . You should post your question to the Asset community to get more answers: https://communities.bmc.com/community/bmcdn/bmc_it_service_support/bmc_asset_man agement/content Please also refer the below community link which might help you. https://communities.bmc.com/message/277234#277234 https://communities.bmc.com/message/240344#240344 https://communities.bmc.com/message/213173#213173 https://communities.bmc.com/message/290966#290966 https://communities.bmc.com/message/154609#154609 https://communities.bmc.com/message/318955#318955 Warm Regards, Chandrakala Mohan Tata Consultancy Services Ph:- +91 80 67242407 Mailto: chandrakala.mohan@tcs.com Website: http://www.tcs.com ____________________________________________ Experience certainty. IT Services Business Solutions Consulting ____________________________________________