CRITIC POINTS: 1. WRITE THE MAIN PROBLEM AT THE BEGINNING OF THE LETTER.

FACTS ARE NOT INCLUDED IN SUBJECT LINE. 2. SAY THE BAD NEWS IN DIRECT NARRATION 3. WRITE THE KEY POINTS OF THE PROBLEM

4. NOT TO MUCH EXPLAINATION 5: JUSTIFY THE CORRECTION OF ERRORS 6 : CLOSED THE LETTER IN A FRIENDLY MANNER

REWRITE THE LETTER

Subject: Spoiled candy order of 48 boxes Mr. Stanton: You would be pleased to know that I am your regular customer. But the last shipment which I was ordered at 4 June was totally different from as normal order of shipment because most of the SWISS DECANDANCE CHOCOLATE candies was out of order means expired. They were all returned by the customers. We decided to keep it out from shop. But we would like to ship back to you. Hop we will see you to replace the items or may my money back.