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TABLE OF CONTENTS Title Mandate, Vision and Mission -------------------------------------------------------------------------------------------------------Functions, Objectives and Core Values ----------------------------------------------------------------------------------------Organizational Structure and

Strengthening Linkages with the Community --------------------------------------Training Institute -----------------------------------------------------------------------------------------------------------------------National Headquarters Frontline Public Services ---------------------------------------------------------------------------Directorate for Personnel and Records Management A. Records Management Division Issuance of Certificate of Bonafide Member --------------------------------------------------------------------------------------Report of Changes -----------------------------------------------------------------------------------------------------------------------Retrieval of Documents in 201 File---------------------------------------------------------------------------------------------------Releasing Copy of Memorandum and Others -------------------------------------------------------------------------------------Issuance of Service Records-----------------------------------------------------------------------------------------------------------Issuance of Certificate of Leave Credits---------------------------------------------------------------------------------------------Issuance of BJMP ID Cards for Active and Retired Personnel and for BJMP Personnel Dependents ---------------Issuance of Notice of Salary Adjustment (NOSA) for Non-Uniformed Personnel (NUP) -------------------------------B. Resource Management Division Processing of Jail Officer 1 (JO1) Applicant-----------------------------------------------------------------------------------------Issuance of Order for Reassignment/Transfer of Personnel -------------------------------------------------------------------Issuance of Replacement Clothing Allowance Orders ---------------------------------------------------------------------------Issuance of Study Leave Orders -----------------------------------------------------------------------------------------------------Issuance of Travel Authority Orders--------------------------------------------------------------------------------------------------9-10 11-12 13-14 15-16 17-18 19-20 21-22 22-23 24-26 27-28 29-30 31-33 33-35
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Issuance of Resignation Orders--------------------------------------------------------------------------------------------------------Issuance of Longevity Pay Order -----------------------------------------------------------------------------------------------------Dispatch of Communications, Letters, Messages, etc. --------------------------------------------------------------------------C. Morale and Welfare Division Processing of Retirement and Separation Benefits/ Terminal Leave Benefits --------------------------------------------Application for Scholarship Program--------------------------------------------------------------------------------------------------Releasing of Validated Appointments ------------------------------------------------------------------------------------------------Directorate for Human Resource and Development Career Course and Training Section-------------------------------------------------------------------------------------------------U.N. Peacekeeping Operations--------------------------------------------------------------------------------------------------------Foreign Scholarship and/or Specialized Trainings--------------------------------------------------------------------------------Directorate for Inmates Welfare and Development---------------------------------------------------------------------------Directorate for Program and Development--------------------------------------------------------------------------------------Directorate for Investigation and Prosecution---------------------------------------------------------------------------------Directorate for Intelligence ----------------------------------------------------------------------------------------------------------Directorate for Logistics Researches on Jail Design and Standards-----------------------------------------------------------------------------------------Request for Progress Billing for Construction Projects -------------------------------------------------------------------------Request for Final Billing for Construction Projects -------------------------------------------------------------------------------Purchase of Supplies --------------------------------------------------------------------------------------------------------------------Payment for Utility Bills/Lease ---------------------------------------------------------------------------------------------------------

35-37 37-39 39-40 41-45 45-47 48-49 49-52 53-57 58-59 60-61 62-63 64-67 68 69 70 71 72 73
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Directorate for Operations ----------------------------------------------------------------------------------------------------------Grant Permission to Conduct Picture Taking, Video Coverage, Documentary and Research------------------------Grant of Permission to Conduct Media Interview---------------------------------------------------------------------------------Provision of the Copy of Jail Data, Statistics, Inmates Record and Jail Directory --------------------------------------Grant of Permission to Conduct Medical/Dental Mission, Religious Programs, Educational, Vocational Skills and Livelihood Training Programs, Paralegal Services and Donations in Jails-----------------------------------------------------------------------------------------------------------------Grant of Permission to Conduct Educational Tour and On-the-job Training in Jails ------------------------------------Health Service Unit Neuro-psychiatric Examination ------------------------------------------------------------------------------------------------------Initial Interview ---------------------------------------------------------------------------------------------------------------------------Medical and Dental Section ----------------------------------------------------------------------------------------------------------Medical and Dental Evaluation (for Applicants) ---------------------------------------------------------------------------------Medical and Dental Evaluation (for Promotion and Schooling) --------------------------------------------------------------Medical Consultation -------------------------------------------------------------------------------------------------------------------Dental Consultation ---------------------------------------------------------------------------------------------------------------------Application for Philhealth ID Card ---------------------------------------------------------------------------------------------------Application for Fortune Care Membership ----------------------------------------------------------------------------------------Application for Permanent Total Disability-----------------------------------------------------------------------------------------Medical Reimbursement --------------------------------------------------------------------------------------------------------------Office of the Finance Service Loan Processing -------------------------------------------------------------------------------------------------------------------------Disbursement/Payment of Salaries/Pensions and other Remunerations to Active Personnel and Retirees -----Disbursement of Funds to External Creditors ------------------------------------ ------------------------------------------------Collections and Remittances of Payment to the Bureau of Treasury through Deposits in Land Bank of the Philippines-------------------------------------------------------------------------Issuance of Certification of Last Payment/No Money Accountability/Certificate of

74-77 78-79 80-81 82-83 84-85 85-86 87-88 89 90 91-93 94-95 96 97 98-99 100 101-102 103-105 106-107 108-110 111-112 113-114
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Non-Payment and Remittances ----------------------------------------------------------------------------------------------Community Relations Services Grant of Permission to Conduct: Media Interview, Take Picture, Video Coverage, Documentary, Research--------------------------------------------------------------------------------------Office of the Accounting Service List of Frontline Services ---------------------------------------------------------------------------------------------------------------Issuance of Certificate of Taxes Wittheld ------------------------------------------------------------------------------------------Issuance of Order of Payment --------------------------------------------------------------------------------------------------------Response to Inquiries on Processed Claims and Concern on Other Accounting Matter (Phoned-in) -----------------------------------------------------------------------------------------------------------------Response to Inquiries on Processed Claims and Concern on Other Accounting Matter (Walk-in Clients) -----------------------------------------------------------------------------------------------------------Response to Request for Accounting Data/Information ------------------------------------------------------------------------Office of the Legal Service Filing Of Complaint for Support and Other Monetary Benefits----------------------------------------------------------------Supply Accountable Office Receiving of Deliveries (of Supplies, Materials and Equipment) -------------------------------------------------------------Issuance of Certificate of Non-Property Accountability Clearance and Renewal of Acknowledgment Receipt for Issued Firearm -----------------------------------------------------------------------------------------------------Regional Offices Frontline Services Request for Checklist of Application for JO1 Position --------------------------------------------------------------------------Recruitment and Processing of JO1 Position -------------------------------------------------------------------------------------Request for Clearance to Conduct Activity (Interview, Gather Data/Research, On-the-job training or Take photo or video) ----------------------------------------------------------------------------------

115-116

117-119 120 121-122 123-124 125 126-127 128-129 130-131 132-133 134-135 137-138 139-141 142-143
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Request for Clearance to Conduct Media Coverage in Jails -----------------------------------------------------------------Request for Checklist of Application for Bidding ---------------------------------------------------------------------------------Request for Payment of Food Supplies Expenses ------------------------------------------------------------------------------Request for Assistance in the Conduct of Medical/Dental Services/Mission ---------------------------------------------Filling of Complaint and Action Center ---------------------------------------------------------------------------------------------District, City and Municipal Jails Frontline Public Services Visitation Service ------------------------------------------------------------------------------------------------------------------------Issuance of Certificate of Detention -------------------------------------------------------------------------------------------------Accreditation of Jail Ministry ----------------------------------------------------------------------------------------------------------Commitment of Inmate -----------------------------------------------------------------------------------------------------------------Release of Inmate -----------------------------------------------------------------------------------------------------------------------Request for Clearance to Conduct Paralegal Activities in Jails --------------------------------------------------------------Client Feedback Form ----------------------------------------------------------------------------------------------------------------Definition of Terms --------------------------------------------------------------------------------------------------------------------BJMP National Headquarters Office Directory (latest as of August 2013) ------------------------------------------BJMP Regional Directors Directory ----------------------------------------------------------------------------------------------

144-145 146-147 148-149 150 151-152 154-156 156-157 158-159 160-161 162-163 164-165 166 167-169 170-171 172-173

OUR MANDATE The Bureau of Jail Management and Penology (BJMP) was created on January 2, 1991 pursuant to Republic Act 6975, replacing its forerunner, the Office of Jail Management and Penology of the defunct Philippine Constabulary/Integrated National Police. The BJMP has jurisdiction over all district, city and municipal jails. It is a line bureau of the Department of the Interior and Local Government (DILG). As such, it shall ensure the establishment of secured, clean, adequately equipped and sanitary facilities provision of quality services for the custody, safekeeping and development of district, city and municipal inmates, any fugitive from justice, or person detained, awaiting or undergoing investigation or trial/or transfer to the National Penitentiary, and/or violent mentally ill person who endangers his/herself or the safety of others as certified by the proper medical or health officer, pending transfer to a mental institution. Pursuant to Republic Act No. 9263 also known as The Bureau of Fire Protection and Bureau of Jail Management and Penology Professionalization Act of 2004 the BJMP is envisioned to institutionalize a highly efficient and competent jail service. OUR VISION The BJMP envisions itself as a dynamic institution highly regarded for its sustained humane safekeeping and development of inmates. OUR MISSION The Bureau aims to enhance public safety by providing humane safekeeping and development of inmates in all district, city and municipal jails.

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OUR FUNCTIONS In line with its mission, the Jail Bureau endeavors to perform the following functions: a. b. c. d. e. f. Formulate policies and guidelines in the administration of all district, city and municipal jails nationwide; Implement strong security measures for the control of inmates; Provide for the basic needs of inmates; Conduct activities for the development of inmates; Improve jail facilities; and Promote the general welfare and development of personnel OUR OBJECTIVES a. To improve the living conditions of inmates in accordance with the accepted standards set by the United Nations; b. To enhance the safekeeping and development of inmates in preparation for their eventual reintegration into the mainstream of society upon their release c. To professionalize jail services OUR CORE VALUES a. b. c. d. e. Commitment Respect for Human Rights Efficiency/Competence Self-Discipline Teamwork

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ORGANIZATIONAL STRUCTURE The BJMP Organizational Structure is composed of the National Office or National Headquarters, which houses the office of the BJMP Chief, two Deputy Chiefs, one for Administration and one for Operations. The Chief of Directorial Staff and nine (9) Directorates (Directorate for Human Resource and Development, Directorate for Personnel and Records Management, Directorate for Investigation and Prosecution, Directorate for Intelligence, Directorate for Inmates Welfare and Development, Directorate for Program and Development, Directorate for Operations, Directorate for Logistics and Directorate for Comptrollership) with the management support staff ( Office of Internal Audit Service, Office of the National Executive Senior Jail Officer, Program Management Office, Office of the Community Relations Service, Office of the Legal Service, Office of Accounting Service, Office of Supply Accountable Officer, Office of Finance Service, Office of Information and Communication Technology Service, Office of Health Service, Office of Chaplaincy Service and Headquarters Service Support Unit) and seventeen (17) Regional Offices (BJMPROs) nationwide corresponding to the regional subdivisions of the country to include the NCR, BJMP-ROs I, II, III, IVA (CALABARZON), IVB (MIMAROPA), V, VI, VII, VIII, IX, X, XI, XII, XIII , CAR and ARMM. At the provincial level, a Provincial Jail Administrators Office is headed by a Provincial Administrator. At the district, city or municipal level, each is headed by a District Jail Warden, City Jail Warden and Municipal Jail Warden, respectively.

STRENGTHENING LINKAGES WITH THE COMMUNITY The Bureau of Jail Management and Penology is implementing a project that continuously strengthens its link to the community. The project aims to improve jail services nationwide and to give awareness to the public on how the Bureau is working for the good of its clientele.

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I-dial kay Dial is the initial project of J/DIRECTOR ROSENDO MORO DIAL, CESO III which was launched on April 1, 2008. Two cell phone numbers were provided to receive complaints of abuses, maltreatment, exploitation, extortion, negligence and other anomalies committed by our jail personnel. Suggestions are also treated accordingly for the improvement of jail management. Information which will be treated with utmost confidentiality can be sent through text or call at 0917-464-1538 and 0928-330-9799. Director Dial warns personnel especially those who are involved in different dubious transactions to refrain from doing such so that they will not lose their job. He also encourages the public especially those who are visiting our jails not to hesitate in sending their complaints against unscrupulous jail personnel. With the change of BJMP Administration on 01 April 2012, under the leadership of J/CSUPT DIONY D MAMARIL, CES (E), Officer-in-Charge, BJMP, said public service was renamed e-text/e-tawag kay Hepe which can now be sent through text or call at numbers 0939-2752427 (Smart), 0933-3841574 (Sun) and 0915-3111580 (Globe).

TRAINING INSTITUTE The Jail National Training Institute (JNTI) takes charge of the training needs of the Bureau. A civilian agency and a constitutive unit of the Philippine Public Safety College (PPSC), it takes academic responsibility over the personnel of the BJMP. In addition, it takes full advantage of having the education and training of its clientele as its singular preoccupation thereby infusing the system with the multiple benefits of specialization. This includes a highly competent faculty, state-of-the-art methodologies, technology and well-designed curricular offerings and programs.

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OTHERS A career with the BJMP offers: opportunity to play an active role in the public safety community; variety of work and assignments; job satisfaction; and pride in being part of a dynamic and growing professional organization. There has never been a better time to join the Jail Bureau. You may visit the BJMP website at http://www.bjmp.gov.ph or you may personally visit the Directorate for Personnel and Records Management (DPRM) of the BJMP National Headquarters or any of its Regional Offices which will provide the most current indepth information concerning open positions, job requirements, salaries and benefits.

NATIONAL HEADQUARTERS FRONTLINE SERVICES Directorate for Personnel and Records Management A. Records Management Division Issuance of Certificate of Bonafide Member Report of Changes Retrieval of Documents in 201 File Copy of memorandum, Special orders, Letter Orders Issuance of Service Records Issuance of Certificate of Leave Credits Issuance of Dependent & BJMP Identification Cards Issuance of Notice of Salary Adjustment for Non-Uniformed Personnel (NUP)
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B. Resource Management Division Processing of Jail Officer 1 (JO1) Applicant Issuance of Order For Reassignment/Transfer of Personnel Issuance of Replacement Clothing Allowance Orders Issuance of Study Leave Orders Issuance of Travel Authority Orders Issuance of Resignation Orders C. Morale and Welfare Division Processing of Retirement and Separation Benefits Application for Scholarship Program Terminal Leave Benefits Directorate for Human Resource Development Career Course and Training Section UN Peacekeeping Operations Foreign Scholarship and/or Specialized Trainings Directorate for Inmates Welfare and Development Data Provision Request of inmates for GCTA thru Paralegal Personnel from different regions Providing additional products to SM-Kultura Teaching massage therapy to inmates Attending to various requests of service providers to all jails nationwide

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Directorate for Program Development Data Provision/Assistance to Students/Researchers on Matters Related to Jail Management Directorate for Investigation and Prosecution Filing of Complaint/Case Directorate for Intelligence Gathering of information Directorate for Logistics Research on Jail Design and Standards Purchase of Supplies Request for Payment for Construction Projects Payment for Utility Bills/Lease Request for Progress Billing Directorate for Operations Provision of the Copy of Jail Data, Statistics, Inmates Record and Directory Grant of Permission to Conduct Medical/Dental Mission, Religious Programs, Educational, Vocational Skills and Livelihood Training Programs, Paralegal Services and Donations in Jail Grant of Permission to conduct Educational Tour and On-the-job Training in Jail

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Health Service Neuro-psychiatric Consultation Initial Interview Medical and Dental Evaluation (for Applicants ) Medical and Dental Evaluation (for Promotion and Schooling) Medical Consultation Dental Consultation Application for Philhealth ID Card Fortune Care Membership Application for Permanent Total Disability Medical Reimbursement Finance Service Loan Processing Disbursement/Payment of Salaries/Pensions and other Remunerations to Active Personnel and Retirees Disbursement of Funds to External Creditors Collection and Remittance of Payment to the Bureau of Treasury Through Deposits in Land Bank of the Philippines Issuance of Certification of Last Payment/No Money Accountability/Certificate of Non-Payment and Remittances Community Relations Service Grant of Permission to Conduct: Media Interview, Take Picture, Video Coverage, Documentary, Research

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Accounting Service Response to Request on Accounting Data/Information Response to Inquiries on Processed Claims and concern on Other Accounting Matter (Phoned-in Clients) Response to Inquiries on Processed Claims and concern on Other Accounting Matter (Walk-in Clients) Office of the Legal Service

Filing of Complaint/Case for Support and other Monetary Benefits

DIRECTORATE FOR PERSONNEL AND RECORDS MANAGEMENT


A. RECORDS MANAGEMENT DIVISION I. ISSUANCE OF CERTIFICATE OF BONAFIDE MEMBER Schedule of Availability of Service: Monday to Friday 8:00 AM 5:00 PM without noon break Who May Avail of the Service? All BJMP Personnel What Are The Requirements? 1. Valid BJMP I.D. Duration: 10 minutes
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How to Avail of the Service: Step Applicant/Client Present valid BJMP ID (preferably the picture must have BJMP Logo as background) Service Provider Verify identity of the personnel by comparing the name appearing in the ID with the Database on Personnel Profile. Duration of Activity 3 minutes Person In Charge Mr Al Joseph Alday Records Clerk or JO1 Ian Arvin Manalo Fees Form

Accomplish the RMD Prepare the Certificate Form-1 after validating his/her identity. Wait for the certificate Give to C, RMD the to be signed by the Certification for his/her concerned Officer signature Receive Certification the Record and release the Certification to the client and ask client to sign the logbook

5 minutes 1 minute

Mr Al joseph Alday Records Clerk or JO1 Ian Arvin Manalo Mr Al Joseph Alday Records Clerk or JO1 Ian Arvin Manalo Mr Al joseph Alday Records Clerk or JO1 Ian Arvin Manalo

RMD Form-1

1 minute

END OF TRANSACTION

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II. REPORT OF CHANGES Schedule of Availability of Service: Monday - Friday 8:00 AM 5:00 PM without noon break Who May Avail of the Service: All BJMP Personnel What Are The Requirements: 1. Valid BJMP ID 2. Original copy of Validated Promotional Appointment 3. Supporting Documents for Promotion (TOR, NSO Birth certificate, Certificate of Eligibility, etc.) Duration: 12 minutes How to Avail of the Service: Step Applicant/Client Present valid BJMP ID 1 Service Provider Verify identity of the personnel by comparing the name reflected in the ID with the database on Personnel Profile; Duration of Activity 2 minutes Person In Charge Ms Lida May Datan Asst. HRMO Fees Form

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Submit copy of attested promotional appointment with the supporting documents.

Check the documents submitted by the client.

2 minutes

Ms Lida May Datan Asst. HRMO

Photocopy the appointment and have it authenticated by Chief, RMD. Make an endorsement to be submitted to Finance Service Unit together with the authenticated copies of appointments and have it signed by the Director, PRM. Forward to Finance Service Unit to effect report of changes. File in 201 the copy of appointment with the supporting documents.

2 minutes

Ms Lida May Datan Asst. HRMO Ms Lida May Datan Asst. HRMO

2 minute

3 minutes

Ms Lida May Datan Asst. HRMO JO1 Arvin Manalo Records JNCO

1 minute

END OF TRANSACTION

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III. RETRIEVAL OF DOCUMENTS IN 201 FILE Schedule of Availability of Service: Monday - Friday 8:00 AM 5:00 PM without noon break Who May Avail of the Service? All BJMP Personnel What Are The Requirements? 1. Valid BJMP ID 2. Letter request 3. Personnel must be in proper uniform Duration: 6 minutes

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How to Avail of the Service: Step Applicant/Client Present valid BJMP ID Service Provider Duration of Activity Person In Charge Fees Form

Mr Al Joseph Alday 2 minutes Records Clerk or JO1 Arvin Manalo Records Officer Mr Al Joseph Alday 1 minute Records Clerk or JO1 Arvin Manalo Records Officer Mr Al Joseph Alday 2 minutes Records Clerk or JO1 Arvin Manalo Records Officer Receive the copy Release the copy of the Mr Al Joseph Alday of document in authenticated document. 1 minute Records Clerk the logbook. or JO1 Arvin Manalo Records Officer END OF TRANSACTION Verify identity of the personnel by comparing the name reflected in the ID with the records in the personnel database Present letter Refer letter to Chief, request Records Management Division for approval prior to withdrawal of requested document Wait for the copy Photocopy the document of the requested requested by the client document.

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IV. RELEASING COPY OF MEMORANDUM and Others (S.O., L.O., D.O., AND G.O.) Schedule of Availability of Service: Monday - Friday 8:00 AM 5:00 PM without noon break Who May Avail of the Service? All Concerned BJMP Personnel What Are The Requirements? 1. Valid BJMP ID 2. Letter Request Duration: 7 minutes

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How to Avail of the Service: Step Applicant/Client


Present valid BJMP ID 1

Service Provider
Verify identity of the personnel by comparing the name reflected in the ID with the database on Personnel Profile. Prepare the document requested.

Duration of Activity
2 minutes

Person In Charge
Mr Al Joseph Alday Records Clerk or JO1 Arlie Angeles Records Officer Mr Al Joseph Alday Records Clerk or JO1 Arlie Angeles Records Officer Mr Al Joseph Alday Records Clerk or JO1 Arlie Angeles Records Officer

Fees

Form

Wait for the copy of document requested Receive the requested document in the logbook and affix full name & signature

5 minutes

Photocopy the requested document and have it authenticated by Chief, Records Management Division.

2 minutes

Receive the copy Release the of the document authenticated document to the client.

Mr Al Joseph Alday 1 minute Records Clerk or JO1 Arlie Angeles Records Officer END OF TRANSACTION

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V. ISSUANCE OF SERVICE RECORDS Schedule of Availability of Service: Monday - Friday 8:00 AM 5:00 PM without noon break Who May Avail of the Service? All bonafide member of the BJMP What Are The Requirements? 1. Valid BJMP ID 2. Updated service record signed by the C, HRRM Div from present region of assignment Duration: 10 minutes

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How to Avail of the Service: Step Applicant/Client Present valid ID 1 Service Provider Verify identity of the personnel by comparing the name reflected in the ID with the database on Personnel Profile. Update service record on file and have it signed by Chief, RMD; Let the client receive the Service Record in the releasing logbook. Duration of Activity 2 minutes Person In Charge Fees Form

Provide the Service Records from present assignment duly signed by C, HRRM Division Receive the copy of signed service record and affix signature in the releasing logbook.

Ms Locelle Paragas Records Custodian or Mr Al joseph Alday Records Clerk Chief, RMD

7 minutes

1 minute

Ms Locelle Pargas Records Officer or

Mr Al Joseph Alday Records Clerk END OF TRANSACTION

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VI. ISSUANCE OF CERTIFICATE OF LEAVE CREDITS Schedule of Availability of Service: Monday - Friday 8:00 AM 5:00 PM without noon break Who May Avail of the Service? All personnel assigned in BJMP-NHQ and all Personnel who were Separated from the service What Are The Requirements? 1. Valid BJMP ID (only for those relieved personnel from NHQ) 2. Certificate of leave credits from previous assignment (for those newly assigned in the NHQ)/ Certificate of leave credits from Regional Office and previous employer/s (for separated personnel) Duration: 5 minutes How to Avail of the Service: Step Applicant/Client Present valid ID 1 Service Provider Duration Person In of Activity Charge Ms Locelle Pargas Records Officer Fees Form

Verify identity of the personnel by comparing 1 minute the name reflected in the ID with the database on Personnel Profile.

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For personnel newly assigned in the NHQ: Provide the Certificate of Leave Credits (signed by C, HRRM Division) from previous assignment duly 2 For Separated Personnel: Provide the Certificate of Leave Credits from regional office duly signed by C, HRRM Division; For Relieved Personnel from NHQ: Present ID only Receive the copy of signed Certificate of Leave Credits and affix signature in the releasing logbook.

Prepare the Certificate and have it signed by the Chief, RMD;

3 minutes

Ms Locelle Pargas Records Officer or Chief, RMD

Let the client receive the Certificate of Leave Credits in the releasing 1 minute logbook for record purposes. END OF TRANSACTION

Ms Locelle Pargas Records Officer

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VII. ISSUANCE OF BJMP ID CARDS FOR ACTIVE AND RETIRED PERSONNEL AND FOR BJMP PERSONNEL DEPENDENTS Schedule of Availability of Service: Monday - Friday 8:00 AM 5:00 PM without noon break Who May Avail of the Service? All bonafide members of BJMP What Are The Requirements? 1. Valid BJMP ID 2. Expired BJMP ID Duration: 10 minutes How to Avail of the Service: Step Applicant/Client Fill-out application Form and attach pay slip and expired BJMP ID Submit duly accomplished form Service Provider Check if all requirements were submitted pursuant to Memorandum dated 22 January 2009; Check application forms if properly filled-out; Duration of Activity 1 minute 1 minute Person In Charge JO3 Ebjane Bungcayao BJMP ID-in-Charge JO3 Ebjane Bungcayao BJMP ID-in-Charge Fees Form DPRM ID Form

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Wait for the requested ID

IT JNCO encodes the data 7 minutes in the application form of the client and prints the ID Let the client receive the ID in the releasing logbook.

JO3 Ebjane Bungcayao BJMP ID-in-Charge JO3 Ebjane Bungcayao BJMP ID-in-Charge

Receive the ID and affix signature in the releasing logbook.

1 minute

END OF TRANSACTION

VIII. ISSUANCE OF NOTICE OF SALARY ADJUSTMENT (NOSA) FOR NON-UNIFORMED PERSONNEL (NUP) Schedule of Availability of Service: Monday - Friday 8:00 AM 5:00 PM without noon break Who May Avail of the Service? All Non-uniformed Personnel of the BJMP What Are The Requirements? 1. Original Appointment (with the BJMP) 2. Updated Service Record Duration: 5 minutes

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How to Avail of the Service: Step Applicant/Client Service Provider Duration of Activity 1 minute 1 minute Person In Charge Ms Locelle Pargas Records Officer Ms Locelle Pargas Records Officer C, RMD Director for PRM Ms Locelle Pargas Records Officer Fees Form

Submit the requirements Check if all requirements are complete; Wait for the NOSA Encode the entries in the appropriate form from DBM;

DBM Form-D2

3 4 Receives the NOSA and affix signature in the releasing logbook.

Have the document verified by 1 minute Chief Records Management Division (RMD) Have it signed by the Director 1 minute for PRM Let the client receive the NOSA in the releasing logbook 1 minute for record purposes. END OF TRANSACTION

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B. RESOURCE MANAGEMENT DIVISION I. PROCESSING OF JAIL OFFICER I (JO1) APPLICANT Schedule of Availability of Service: Monday - Friday 8:00 AM 5:00 PM without noon break Who May Avail of the Service? Any Qualified Applicant with the following qualifications: 1. Must be a Filipino citizen 2. Must be of good moral character 3. Must possess 2nd level eligibility or Board passer 4. Must not be less than 21 years old and not more than 30 years old 5. Must possess a baccalaureate degree 6. Must not have been dishonorably discharged or dismissed for cause from previous employment 7. Must not have been convicted of any offense or crime involving moral turpitude 8. Must be at least 54 in height for male & 52 for female What Are The Requirements? 1. Accomplished Personal Data Sheet (Revised 2005) 2. Transcript of Records 3. Copy of Diploma/Special Order 4. NSO Birth Certificate 5. Marriage Certificate, if applicant is married 6. NBI Clearance 7. Certificate of Eligibility or Board Rating 8. Barangay, MTC, RTC and Police Clearances 9. 2 pcs. 2x 2 latest ID Picture
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Duration: 2-3 weeks for group of 15 applicants How to Avail of the Service: Step Applicant/Client For walk-in applicants: Present valid documents preferably original copies of credentials for evaluation. Recommended or indorsed to Health Service for NP Exam; Recommended or indorsed to Health Service for Physical, Medical and dental Examination; Wait for the result of the examinations Service Provider Review and evaluation documents presented. of the Duration of Activity 10 minutes Person In Charge JO3 Melody Maglonzo Fees Form

Conduct initial interview Measurement of height Endorsement to Health Service for Neuro-Psychiatric Evaluation;

5 minutes

4 5 6 7

Endorse the client to Health Service for Physical/Medical and dental 5 minutes examination if passed the NP evaluation; Verify the authenticity of the 3-5 days credentials (TOR & eligibility) of the client Subject client for Check the personal circumstance of background investigation the client through conduct of BI. 3 -5 days (BI) Subject the client to agility test Undergo panel interview Prepare the documents and list of applicants for panel interview of the 15 minutes
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Wait for the schedule of Oath of Office

Selection Board and rank them based on the following criteria: Clarity in presenting ideas/Spontaneity (30%) Critical thinking & maturity of judgment (30%) Grooming, general appearance & bearing (20%) Potential (20%) Total (100%) Preparation of Resolution and Worksheet and have it signed by the members of the Selection Board; Preparation of appointments to be signed by the Chief, BJMP; Issuance of General Orders and set the date of the oath taking.

per applicant

2-3 days

CSC Form No. 212

Oath of Office 9 10

Prepare the documents of the 30 minutes newly appointed JO1 for if done by endorsement to the Jail National group Training Institute for PSJBRC. Forward to Records Mgmt Division 5 minutes the documents for file. END OF TRANSACTION
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II. ISSUANCE OF ORDER FOR REASSIGNMENT/TRANSFER OF PERSONNEL Schedule of Availability of Service: Monday to Friday 8:00 AM 5:00 PM without noon break Who May Avail of the Service? All BJMP Personnel What Are The Requirements? 1. Letter request 2. Endorsement from the Regional Director 3. Certificate of Non-Money & Property Accountability 4. Two semesters of PES Duration: 1-2 weeks How To Avail of the Service: Step 1 Applicant/Client Service Provider Duration of Activity 3 minutes Person In Charge RMD Personnel Fees Form

RO will forward Evaluate if all the documents documents required are required for complete. transfer/reassign ment Seek the approval of the gaining unit if they

1-2 days

RMD Personnel

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are willing to accommodate the personnel. Issuance of appropriate orders provided both RDs interposed no objection.

1 minute

(RMD Personnel)

Said order will be routed to the Command Group 1-2 days RMD Personnel and the Chief BJMP for approval. Once approved, the order will be forwarded 1 minute Resource Mgmt to the Director for PRM Div Personnel for signature. Receive the order Mail the from DPRM of Transfer/Reassignment 1-2 days Resource Mgmt respective RO. Order furnished gaining Div Personnel and losing RO. File the order in Special Orders Folders and 2 minutes NUP Alday reflect in Directory the JO1 Angeles name of the transferred personnel END OF TRANSACTION

Acknowledgment Receipt SO Directory

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III. ISSUANCE OF REPLACEMENT CLOTHING ALLOWANCE ORDERS Schedule of Availability of Service: Monday to Friday 8:00 AM 5:00 PM without noon break Who May Avail of the Service? All BJMP Uniformed Personnel who served 3 cumulative services What Are The Requirements? 1. Letter request 2. Appointment Duration: 5 minutes How To Avail of the Service: Step 1 Applicant/Client Service Provider Duration of Activity 1 minute Person In Charge NUP Subido Fees Form

Present the Evaluate if all documents documents required required are complete. for issuance of RCA order Issue the appropriate order Said order will be

1 minute

NUP Subido

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forwarded to the Director for DPRM for signature. 4 Received copy of the Order and sign in the receiving logbook.

2 minutes

NUP Subido

Order be given to the 1 minute if requesting personnel and received by Resource Mgmt Div made him/her signed in the Personnel the receiving logbook. Or requesting Mail the Order to party or 1 concerned RO. day if mailed File the original copy of the Special Order and 2 minutes NUP Alday/ reflect in the directory the JO1 Angeles name of the concerned personnel. END OF TRANSACTION

SO Directory

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IV. ISSUANCE OF STUDY LEAVE ORDERS Schedule of Availability of Service: Monday to Friday 8:00 AM 5:00 PM without noon break Who May Avail of the Service? All BJMP Personnel who served at least 2 years of service What Are The Requirements? 1. Endorsement from the Region 2. Letter request 3. Photocopy of the review class/contract 4. Photocopy of receipt from the Review Center 5. Certificate of Non-Pending Case 6. Accomplished Leave Form 7. Certificate of Non-Money and Property Accountability 8. Two (2) Semesters of Performance Evaluation 9. Service Obligation Contract (SOC) Duration: One (1) Week

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How To Avail of the Service: Step 1 Applicant/Client Service Provider Duration of Activity 1 minute Person In Charge JO1 Mintar/ JO1 Dionisio Fees Form

Present the Evaluate/Verify if all required documents documents that are complete and proper. support the request for travel abroad. Duly accomplished leave form will be forwarded to the Director for DPRM for signature together with the supporting documents. After which, same will be routed to the Command Group and finally to the Office of the Chief, BJMP for approval and signature of the leave form and SOC.

2 minutes

JO1 Mintar/ JO1 Dionisio

2 day

JO1 Mintar/ JO1 Dionisio JO1 Mintar/ JO1 Dionisio Resource Mgmt Div Personnel

4 5 6

OCBJMP will route it back to the DHRRM 2 days for issuance of order. Issue an order 1 minute Receives copy of Order be given to the requesting 1 minute if the Order and personnel and made him/her signed in the received by sign in the receiving logbook. Or Mail the Order to the receiving concerned RO. requesting logbook. party or 1 day if mailed
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Enter in the leave card of subject personnel the study leave and file the 3 minutes same. EN D O F T R A N S A C T I O N

Ms Locelle Paragas RMD personnel

V. ISSUANCE OF TRAVEL AUTHORITY ORDERS Schedule of Availability of Service: Monday - Friday 8:00 AM 5:00 PM without noon break Who May Avail of the Service? All BJMP Personnel who served at least 2 years of service What Are The Requirements? 1. Endorsement from the Region 2. Letter request 3. Letter of Invitation, if there is any 4. Certificate of Non-Pending Case 5. Accomplished Leave Form 6. Certificate of Non-Money and Property Accountability Duration: One (1) Week

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How to Avail of the Service: Step Applicant/Client Service Provider Duration of Activity Person In Charge JO1 Mintar/ JO1 Dionisio Fees Form Leave Form

Present the Evaluate/Verify if all required documents documents that are complete and proper. 5 minutes support the request for travel abroad. Prepare the Memorandum for CBJMPs signature indorsing for approval the requested Travel Authority. Draft also 2 minutes the Authorization for signature of USPO. After which, same will be routed to the 2 day Command Group and finally to the Office of the Chief, BJMP for approval and signature of the endorsement for DILG. OCBJMP will route the signed DILG 2 days Memorandum and the supporting documents back to the DPRM to be indorsed to DILG for approval. Issue an order 1 minute Received copy of the Order be given to the requesting 1 minute Order and sign in the personnel and made him/her signed in if receiving logbook. the receiving logbook. Or Mail the Order received to concerned RO and document the in NHQ same. or 2 days
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4 5

Resource Mgmt Personnel (Message Center) OCBJMP Personnel

Resource Mgmt Div Personnel (Message Center)

Acknow ledgement

Receipt

if mailed

Enter in the leave card if travel is 3 minutes personal; in case of OB enter the same for documentation. END OF TRANSACTION

VI. ISSUANCE OF RESIGNATION ORDERS Schedule of Availability of Service: Monday - Friday 8:00 AM 5:00 PM without noon break Who May Avail of the Service? All BJMP Personnel What Are The Requirements? 1. Indorsement from the Regional Director 2. Letter request 3. Certificate of Leave Credits 4. Certificate of Non-Money and Property Accountability Duration: One (1) Week
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How to Avail of the Service: Step Applicant/Client Submit the documents that support the request for resignation to RO Wait for the approval of request. Service Provider Evaluate/Verify if all required documents are complete and proper. Duration of Activity 3 minutes Person In Charge Fees Form

Documents shall be forwarded to the Finance Division for issuance of Certificate of No-Money Accountability;

1 day

4 5

After which, same will be routed to the Supply Accountable Officer (SAO) for issuance of Certificate of No-Property Accountability; Documents will be routed back to the DPRM for issuance of Resignation Orders; Issuance of an order Received copy of Order be given to the requesting the Order and personnel and made him/her signed in the sign in the receiving logbook. Or Mail the Order to receiving concerned RO and document the same. logbook.

2-3 days

Resource Mgmt Div Personnel (Message Center)

2 days 1 minute 1 minute if client received in NHQ or 2 days if mailed

SAO personnel Resource Mgmt Div Personnel

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File the Special Orders and reflect in the directory the name of the concerned personnel END OF TRANSACTION

SO Directory

VII. ISSUANCE OF LONGEVITY PAY ORDER Schedule of Availability of Service: Monday - Friday 8:00 AM 5:00 PM without noon break Who May Avail of the Service? All Eligible BJMP personnel who have rendered five (5) years cumulative service What Are The Requirements? 1. First and latest appointments 2. Updated Service Records 3. Previous Long Pay Order for those applying for 2nd 5th L/P Duration: Individual Issuance: 10 minutes Group Issuance: 3 days (all qualified for a quarter)

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How to Avail of the Service: Step Applicant/Client Submit all required documents to their respective RO Service Provider RO will ascertain the authenticity of the documents presented. Duration of Activity 1 minute Person In Charge Ms Subido Fees Form

Using the updated Alpha List, check the appointment date, present rank, as well as the region assignment of the client it its the same with the entries in the service records; Issue and print the order and submit it together with the supporting documents to the Deputy Director for her to countersign and then for signature of the Director for DPRM; Receive the copy of the Provide the client a photocopy order. of his/her Longevity Pay order and have her signed in the releasing logbook.

1 minute

Ms Subido

7minutes

Ms Subido

1 minute

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5 6

Forward to Records Mgmt Division the original copy of the order for filing. File the document

1 minute 1 minute

Resource Mgmt Division Staff RMD staff

END OF TRANSACTION VIII. DISPATCH OF COMMUNICATIONS, LETTERS, MESSAGES, ETC. Schedule of Availability of Service: Monday - Friday 8:00 AM 5:00 PM without noon break Who May Avail of the Service? All BJMP personnel nationwide, NGOs, NGAs and individuals seeking employment What Are The Requirements? 1. Valid BJMP ID 2. Must be in proper uniform of the day Duration: 10 minutes

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How to Avail of the Service: Step Applicant/Client Present valid documents preferably original copies of credentials for evaluation. Respond to the initial interview by the evaluator. Service Provider Evaluate and authenticity of presented. ascertain the the documents Duration of Activity 20 minutes Person In Charge SJO1 Recamara Fees Form

Advanced to next phase of recruitment process if credentials are found authentic and valid;

20 minutes

3 4

Recommended or Prepare endorsement for NP Exam indorsed to Health of the client to Health Service; Service for NP Exam;

5 minutes

Have it signed by the Director for 1 minute DHRRM END OF TRANSACTION

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C. MORALE AND WELFARE DIVISION I. PROCESSING OF RETIREMENT AND SEPARATION BENEFITS/TERMINAL LEAVE BENEFITS Schedule of Availability of Service: Monday - Friday 8:00 AM 5:00 PM without noon break Who May Avail of the Service? All Separated BJMP Personnel What Are The Requirements? a. b. c. d. e. f. g. h. i. j. k. l. A. Retirement Gratuity Benefits: Claims Application Form Command Clearance (from last Region assigned) Retirement Order/Separation Order (Death Certificate for Deceased) Service Record ( Present and Previous govt employment) Original Appointment in the Government Service (All appointment, Promotions SO, GO, Absorption Order INP to PNP, PNP to BJMP, include Suspension Order and Return to Work Order if any) Latest Attested Appointment Latest Longevity Pay Order Latest Pay Slip and Certificate of Last Payment ( from last Region assigned) Certificate of No-Money Accountability (from last Region assigned) Certificate of No-Property Accountability ( RSAO Clearance from all Regions assigned) Certificate of No-Pending Case (from last Region assigned) Ombudsman Clearance (except for TLB)
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m. Latest Sworn Statement of Assets and Liabilities n. Photocopy of Land Bank Account No. (Personal Account) o. Family Documents (NSO Copy) p. Certificate of Earned Leave Credits ( previous govt employment and all regional assignment in the BJMP service) q. Duly accomplished and approved Leave form ( CSC form 6) (Note: Indicate Claimant Contact number) B. For Terminal Leave Benefit (TLB) a. Claims Application Form b. Command Clearance (from last Region assigned) c. Retirement Order/Separation Order d. Service Record ( Present and Previous govt employment) e. Original Appointment in the Government Service(All appointment, Promotions SO, GO, Absorption Order INP to PNP, PNP to BJMP, include Suspension Order and Return to Work Order if any) f. Latest Attested Appointment g. Latest Longevity Pay Order h. Latest Pay Slip and Certificate of Last Payment (from last Region assigned) i. Certificate of No-Money Accountability (from last Region assigned) j. Certificate of No-Property Accountability (from all Regions assigned) k. Certificate of No-Pending Case (from last Region assigned) l. Latest Sworn Statement of Assets and Liabilities m. Land Bank Account No. (Personal Account) n. Family Documents (NSO Copy)
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o. Certification of earned leave credits (from all Regions assigned) p. Duly approved application for terminal leave (CSC Form 6)
(Note: Indicate Claimant Contact number)

How to Avail of the Service: Step 1 Applicant/Client Service Provider Duration of Activity Filing of Perusal and verification Retirement or of submitted 10 minutes Separation Claim documents. Adjudication as to claimants entitlement to additional benefits pursuant to PD 1184. Preparation of budget request for DBM; Have it signed by the Director for DPRM, Director for Comptrollership and the Chief, BJMP; Submit the request for funding to DBM and wait for the release of funds; Upon release of SARO 1 day as scheduled Person In Charge Retirement JNCO Fees Form

30 minutes- two hours 3 hours/ 1 day

Directorate for Comptrollership Route

5 6

1 month

BJMP Liaison Dir for Comptrollership

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8 9 10

and NCA, prepare CS and OBR Processing of certification of availability of cash and Reconciliation of Claimants receivable vis--vis his/her loan balances with lending entities. Preparation of Voucher Preparation of CFC or ADA

and MWD personnel 5 minutes Accounting Office

2 minutes 5 minutes

MWD personnel Finance Division personnel DCA Finance Division Finance Division

11

12

13

Approval of vouchers and counter signature 5 minutes of check Vouchers and checks be rerouted to Finance 5 minutes Division for appropriate action. Transmittal of 3 minutes photocopies of signed checks and vouchers to MWD of DPRM for documentation and future reference. MWD will index the 2 minutes per retiree
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MWD personnel

14

15

documents received from the Finance Division and submit the same to Records Mgmt Division for filing. Check the boxes for 2 minutes the appropriate documents appended in the retirement claims of retired or separated personnel received from MWD. File the documents 2 minutes END OF TRANSACTION

RMD Personnel

RMD staff

II. APPLICATION FOR SCHOLARSHIP PROGRAM Schedule of Availability of Service: Monday - Friday 8:00 AM 5:00 PM without noon break Who May Avail of the Service? All qualified children of BJMP Deceased Personnel & Retired under Complete Disability Discharge (CDD)

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What Are The Requirements? 1. MWD Form-1 2. Birth Certificate of the child/ren 3. Death Certificate of the deceased personnel Or CDD order for the retired personnel 4. Two (2) pieces 2x2 pictures 5. Certification from the school currently enrolled 6. Official Receipts for private school enrollees (if payment has been made) 7. School Identification Card 8. Report of Grades or Transcript of Records, as the case maybe 9. In line of Duty Resolution (Adjudication Board Resolution) Duration: 2-3 weeks How to Avail of the Service: Step Applicant/Client Service Provider Duration of Activity 2 minutes Person In Charge Fees Scholarship JNCO Form MWD Form-1

Fill-out the Check/Verify if all the Scholarship Form essential information are complete and correct; Submit two (2) folders with tabbings all the requirements for Resolution; Evaluate the documents submitted if complete and in order

3 minutes

Scholarship JNCO

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Receives notice from the Program Director the approval of the scholarship. Submit documents for reimbursement of school expenses.

Receive check

the

Prepare and route the Resolution recommending 2 days Scholarship JNCO to the Chief, BJMP approval of the same. Upon approval of the Resolution, prepare notice 2 weeks Scholarship JNCO for the signature of the Program Director informing the parent of the client the approval of the scholarship thru mail; Check the completeness of the documents 3 days Scholarship JNCO submitted. If found in order, vouchers will be prepared and forwarded to Accounting Division for funding. Mail the check to the 2 days Finance Division client personnel END OF TRANSACTION

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III. RELEASING OF VALIDATED APPOINTMENTS Schedule of Availability of Service: Monday - Friday 8:00 AM 5:00 PM without noon break Who May Avail of the Service? All NHQ NORs and Officers of the Bureau What Are The Requirements? 1. Valid BJMP ID 2. Personnel must be in proper uniform 3. Authorization Letter ( if received by a representative) Duration: 8 minutes How to Avail of the Service? Step 1 2 3 Applicant/Client Present valid BJMP ID Wait for the photocopied appointment. Receive the validated Service Provider Verify identity of the personnel by comparing the name reflected in the ID with the database on Personnel Profile; Photocopy the appointment for 201 file Request the client to write his full name in
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Duration of Activity 2 minutes 3 minutes 2 minutes

Person In Charge HRMO HRMO HRMO

Fees

Form

appointment in the logbook and affix signature. the logbook and affix signature. Receive the Release the validated appointment and 1 minute appointment. file the photocopy in 201. END OF TRANSACTION

HRMO

DIRECTORATE FOR HUMAN RESOURCE AND DEVELOPMENT


CAREER COURSE AND TRAINING SECTION Schedule of Availability of Service: Monday - Friday 8:00 AM 5:00 PM Who May Avail of the Service? Any BJMP uniformed personnel who are due for Mandatory Training. JO1 Recruits What Are The Requirements? 1. Endorsement from the Regional Director 2. Updated PDS 3. Latest Attested Appointment 4. Prerequisite Training Certificate 5. 1 x 1 colored ID picture 6. Medical Certificate
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7. Certificate of No-Pending case Duration: Individual Issuance: 10 minutes Group Issuance : 2 days How to Avail of the Service: Step Applicant/Client Service Provider the Duration of Activity 1 minute Person In Charge Fees Form

All uniformed Review and evaluate personnel due for endorsement from ROs. mandatory training

Verification of the appointment date, present rank, as well as the region assignment. Issuance of the Special Orders; Route the SO to the Command Group for information and approval prior signature of the Director for DHRRM; Route back signature; to DHRRM for

1 minute

7minutes

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4 5

Furnish ROs copy of the order for the information of the Regional Director and the personnel concerned due for schooling. Receive the copy Provide the client a photocopy of 1 minute of the order from his/her Special Order and have RO him/her signed in the releasing logbook. Report to NHQ Receive the Medical Certificate and submit the and append them in the file folder 1 minute Medical Certificate Report to JNTI on Advise the personnel to report to the scheduled JNTI if all documents submitted date of training are in order. END OF TRANSACTION

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CONTENTS (201 file) Particulars APPOINTMENT/S (original, promotional and latest ) PERSONAL DATA SHEET SERVICE RECORDS (to include SR from former employers) ELIGIBILITY/IES TRANSCRIPT OF RECORDS DIPLOMA/SPECIAL ORDERS NSO BIRTH CERTIFICATE TRAINING CERTIFICATES AWARDS AND COMMENDATIONS PERFORMANCE EVALUATION ASSETS, LIABILITIES AND NETWORTH NSO BIRTH CERTIFICATE NSO MARRIAGE CONTRACT CHILDREN BIRTH CERTIFICATES TRANSFER/REASSIGNMENT ORDERS * Checked documents are appended in the folder. TAB A B C D E F G H I J K L M N O

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II. U.N. Peacekeeping Operations Schedule of the availability of office: Monday-Friday 8:00 A.M. 5:00 P.M. Who may avail of the service: Jail Commissioned Officers (JCOs) with the Rank of Senior Inspector or higher and Jail Non-Commissioned Officers (JNCOs) with the rank of Jail Officer 3 or higher Step 1 Client Submit requirements and letter of application based on posted U.N. job vacancy/ies. Service Provider 1. Disseminate U.N. Note Verbale on Job Vacancies for Corrections Officers 2. Receive and screen candidates based on qualification and requirements submitted 3. Furnish the Chairperson, BJMP Selections Committee for U.N. Peacekeeping Mission of the list of qualified examinees. 4. Coordinate with the PNPUNPOC re facilitation of PreDeployment Examination and
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Duration of Activity 1 day

Person/s Responsible Chief, Admin Div

10 minutes

2 days

7 days to get approval from PNP 1 hour

identification of the venue for such. 5. Notify the qualified applicants to take the Pre-Deployment Test. 1. Procure needed materials and prepare venue to be used for the tests. 2. Announce/Inform successful participants of the result.

2.

Take examinations on English Language Competencies, Driving and Firearm Handling and Disassembly

8 hours 1 hour

JO1 Arnold F Santos JO1 Patrick B Ramos JO1 Godfrey C Boado JO1 Jenny B Ramirez Chief, Admin Div Chief, Admin Div

3.

Submit soft copy of 1. Review and edit submitted documents. completed Employment and Academic Certificate, 2. Nominate to the United Nations and Other International Employment Record Organizations (UNIO), the list of (Supplemental candidates for interview to the Sheet) and Personal U.N. Mission, copy furnished the History (P11) Third Secretary as well as the Attach to the Philippine Permanent Mission and PNPUNPOC. Be available for Provide UNDPKO the respective contact numbers and email interview to be address of the applicants scheduled by the
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5-7 days

( 6 months or more, depending on the UN DPKO)

UN DPKO personnel

Corrections Officer from UNDPKO, New York 5. Undergo medical (U.N. MS-2 form), dental and neuropsychiatric evaluation Submit clearances from the Legal Service, SAO and Logistics, photocopy of letter and Deployment Tracking from the Criminal Law and Judicial Advisory Service (CLJAS) re selection of nominees. Submit true xerox copy of the following: a. date of birth b. completed medical Coordinate with the proper authorities re conduct of the medical, dental and neuropsychiatric assessment of applicants who passed the interview. Facilitate processing of Travel Authority to be signed by the SILG. 7 days waiting time prior to issuance of result Director for HRD

6.

2 weeks -1 month JO1 Arnold F Santos/ waiting time from JO1 Patrick B Ramos date of submission

1. Forward the applicants travel dossiers to the UNIO, the Philippine Permanent Mission and the U.N.

1-2 days

Chief, Admin Div

1 day

JO1 Patrick B Ramos

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examination papers c. face page of the passport d. drivers license e. date of commencement of employment with the BJMP

2. Follow up Travel and Financial Authorization from the UNDP 3. Facilitate travel tax exemption with the DOT 4. Facilitate speedy issuance of renewal of diplomatic passport, if needed. 5. Assist nominees to the DHL for the weighing and repacking of 100 kgs of baggage 6. Orient participants re: political and economic situation in the mission country where they will be seconded. 7. Convey to the UNIO, Philippine Permanent Mission and PNP-UNPOC the travel details of the participants.

1 2 days 2 days

JO1 Jenny B Ramirez JO1 Arnold F Santos/JO1 Ramos

2 hours

JO1 Ramos/JO1 Ramirez

1-2 hours

SJO2 Anthony E Parrocha

1 hour

Chief, Admin Div

Take online courses on Basic Security

1. Provide the website for such online courses


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10- 15 minutes

Chief, Admin Div

and Advance Security

Departure

2. Advise participants re: printing of the certificates of completion of online courses to be shown in the Mission Country 1. Facilitate signing of Affidavit of Undertaking by the peaceKeepers. 2. Facilitate send-off program and arrangement of send-off entourage. 3. Monitoring SITREPS of participants in the mission areas.

5-10 minutes

JO1 Jenny B Ramirez

1 day

Chief, Admin Div

Quarterly upon JO1 Patrick B Ramos arrival to the mission country/ies

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III. Foreign Scholarship and/or Specialized Trainings Schedule of the availability of office: Monday-Friday 8:00 A.M. 5:00 P.M. Who may avail of the service: Jail Commissioned Officers (JCOs) and/or Jail Non-Commissioned Officers (JNCOs) with the rank of Jail Officer 3 with at least 2 years in the BJMP uniformed service Step 1 Client Submit requirements Service Provider a. Inform personnel BJMP-wide re: other countrys scholarship and/or training offer. b. Receive and screen candidates based on qualification and requirements submitted. c. Prepare an endorsement letter for the signature of the Chief, BJMP and forward the same to the concerned agency. 2 Undergo series of examination and interview Notify the endorsed candidate re: date and place of examination and interview
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Duration of Activity 1 day

Person/s Responsible Chief, Admin Div

1 day

Chief, Admin Div/Director for HRD Chief, Admin Div

2 days

10 minutes

JO1 Patrick B Ramos

Submit requirements such as property and money nonaccountability, nonpending case, medical certificates and passport

a. Evaluate completion of submitted requirements.

the

10 minutes

Chief, Admin Div Director for HRD

b. Coordinate with the DPRM re preparation and processing of Travel Authority of the successful candidate (for foreign scholarship) and issuance of order to undergo training in the case of those who qualified for Specialized Training to be conducted by the BJMP or other agencies. a. Review and assess submitted materials for possible Integration to the current POIs. b. Identify and request for the issuance of order of participants to attend the echo seminar. c. Facilitate echo seminar regarding the said training

5 minutes

a. Submit AfterActivity Report and Certificate of Completion, thesis or study materials re: schooling/training b. Conduct echo seminar

1 hour

SJO3 Anthony E Parrocha

30 minutes

JO1 Jenny B Ramirez

1 -2 days

All DHRD Staff

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DIRECTORATE FOR INMATES WELFARE AND DEVELOPMENT


Data Provision/ Inquiries on jail industries /products marketed at various outlets such as SM kultura, others/Teaching various productive skills such as massage therapy etc. to inmates/Attending to various requests of service providers affecting inmates welfare to all jails nationwide Schedule of Availability of Service Monday Friday (except holidays) 8:00 am 5:00 pm Who May Avail of the Service? Inmates thru their authorized representatives and Paralegal Officers/Service Providers Duration: Depends on the data/service needed No fee, charge or payment for the service/s.

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How to Avail of Service: Step 1 Applicant/Client Proceed to the Duty Sentinel to register in the visitors logbook. Give BJMP/Service Provider ID and secure a visitors pass. Show the Letter of Request from Service Provider/ Paralegal Officer Service Provider
Duration of the Activity (Under Normal Circumstances)

Person-inCharge Duty Sentinel Duty Sentinel

Fees Form

1 minute Verify and secure the clients id. Verify/Examine and study the letter/request

2 3

3-5 minutes

DIWD Staff DIWD Staff

5 6 7

Check availability of data 5-15 minutes (or requested or assistance depending on needed. data needed) Receive data requested/ Provide data/assistance if assistance needed available. If not, refer to appropriate office of inform the client that data is unavailable. Sign in the received copy if data/assistance was provided 1 minute Return to Duty Sentinel to log out in the Visitors logbook. Return the Clients ID as Surrender Visitors ID
soon as he/she has log-out.

DIWD Staff

DIWD Staff DIWD Staff Duty Sentinel

1 minute

END OF TRANSACTION
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DIRECTORATE FOR PROGRAM AND DEVELOPMENT


Data Provision/Assistance to Students/Researchers in their Studies on Matters related to Jail Management Schedule of Availability of Service Monday Friday (except holidays) 8:00 am 5:00 pm Who May Avail of the Service: Students/Researchers What are the Requirements: Letter of Intent signed by their Adviser or Head of Office School / Company ID Duration: Depends on the data needed How to Avail of Service: Step Applicant/Client Service Provider Duration of the Activity (Under Normal Circumstances) 1 minute secure the Person-inCharge Duty Sentinel Fees Form

Proceed to the Duty Sentinel to register in the visitors logbook. Give Verify and school/company ID clients ID.

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and secure visitors pass.

a Advise the client the location of DPD office.

Proceed to the DPD Office. Show letter of intent Verify/ Examine and Study / request for the letter/request. data/assistance. Check availability of data requested or assistance needed. Receive data Provide data if available. If requested / not, refer to appropriate assistance needed. office or inform the client the datas unavailability.

3-5 minutes 5-15 minutes (or depending on data needed)

DPD Personnel DPD Personnel

DPD Personnel

Sign in the logbook of DPD if 1 minute data/assistance was provided. Return to Duty Sentinel to log-out in 1 minute the Visitors logbook Surrender Visitors Return the Clients ID as ID soon as he/she has log-out. END OF TRANSACTION
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DPD Personnel

Duty Sentinel

DIRECTORATE FOR INVESTIGATION AND PROSECUTION


FILING OF COMPLAINT/CASE Schedule of Availability of Service: Monday-Friday 8:00 A.M. 5:00 P.M. without noon break Who May Avail of the Service? Any person may file an administrative complaint against any personnel of the Bureau. What are the Requirements? 1. Full name and address of the complainant. 2. Full name and address of the person complained of as well as his position and office of employment. 3. A narration of the relevant and material facts which shows the acts of omissions allegedly committed by the personnel. 4. Certified true copies of documentary evidence and affidavits of his witnesses, if any. 5. The complaint must be in writing and under oath. Time Duration: 3 to 5 days

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How to Avail of the Service: Step 1 2 Client File the complaint. Inform the investigator of his/her complaint. Enumerate and make statements on the complaint. Service Provider Receive the complaint and/or other documents. Interview the complainant and gather the information for investigation. Receive/document the relevant statements needed for investigation which is properly notarized and under oath. Issue the receiving copy to the client. Duration of Activity (Under Normal Circumstances) 3 minutes 10 minutes 20 minutes Person In Charge Designated Investigator Designated Investigator Designated Investigator

Receive the 1 minute receiving copy of the document/s complaint. Wait for a Contact the complainant 3-5 days call/notification from on the progress of his the investigator. complaint which may be referred to Regional Disciplining Authority having jurisdiction on the person complained of, or grievance committee as the case maybe. END OF TRANSACTION
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Designated Investigator

Designated Investigator

PROSECUTION OF CASES Schedule of Availability of Service: Monday-Friday 8:00 A.M.-5:00 P.M. without noon break Who May Avail of the Service? 1. Any party-in-interest may follow-up the status of the Formal Charge that was filed by the prosecution division of the DIP or the Prosecution Section of the RIPD against any personnel of the Bureau before the appropriate Hearing Office. 2. Witnesses to the Formal Charge who may want to discuss relevant matters with the assigned prosecutor that will handle the case to which he/she will act as witness. 3. Any person who may wish to act as witness to a particular charge that will be prosecuted before an appropriate Hearing Office. What are the Requirements? 1. Personal knowledge of the circumstances of the controversy. 2. Relevant and material evidences which is necessary for the successful prosecution of the case. Time Duration: One hour

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How to avail of the Service: Step Client Inform the prosecutor of his/her inquiry/personal knowledge towards a given controversy. Enumerate and make statements on the controversy. Receive a copy of the document/s/affidavits that was submitted. Service Provider Interview the party in interest/witness and gather the information relative to his query or personal knowledge. Receive/document the relevant statements or evidences needed for assessment if material to the controversy. Issue the receiving copy to the client. END OF TRANSACTION Duration of Activity (Under Normal Circumstances) 20 minutes Person In Charge Designated Prosecutor

20 minutes

Designated Prosecutor

1 minute

Designated Prosecutor

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DIRECTORATE FOR INTELLIGENCE


GATHERING OF INFORMATION Schedule of the availability of office: Any day of the week Anytime of the day Time Duration: 17 minutes Who may avail of the service? Any person who has relevant information/s on the alleged irregularities under the BJMP area of responsibility. How to Avail of the Service: Step 1 2 Client Give the nature of information. Narrate the information of the concerned personnel as to what happened/when and where. Receive the receiving copy of the information given (if any). Service Provider Receive the information. Take note of the relevant information for confirmation. Give the received copy of the document as the case maybe. Duration of Activity (Under Normal Circumstances) 1 minute 10-15 minutes Person In Charge Intelligence officer Intelligence officer

1 minute

Intelligence officer

END OF TRANSACTION

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DIRECTORATE FOR LOGISTICS


Researches on Jail Design & Standards Schedule of Availability of Service As per request by Researcher Who May Avail of the Service: Students/ Researchers What are the Requirements: Duration: As Required How to Avail of Service: Direct Transaction Duration of the Activity (Under Normal Circumstances) 10 Minutes Letter Request, Valid ID

Step 1 2

Applicant/Client Submit Valid ID and Letter Request Secure Data Information of

Service Provider Admin Section Admin Section

Person-in-Charge Admin Clerk Engineering Staff/ Chief Engineering

Fees Form

10 30 Minutes (simple) 1 2 hours (complex) END OF TRANSACTION

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Request for Progress Billing for Construction Projects Schedule of Availability of Service As requested Who May Avail of the Service: Contractors

What are the Requirements: Endorsement letter from RDs, Letter request of the contractor, Contract agreement, Notice Of Award, Notice To Commence Upon Submission, Statement of Work Accomplishment, Disbursement voucher, Project Inspection Report, , project pictorials. Duration: 3 Hours, 7 Minutes How to Avail of Service: Thru email / Direct Transaction Step 1 2 3 Applicant/Client Submit Request Service Provider Duration of the Activity (Under Normal Circumstances) 5 Minutes 1-2 hours (simple) 3 hours (complex) 2 minutes END OF TRANSACTION Person-in-Charge Chief Engineering Chief Engineering Engineering clerk Fees Form

Chief Engineering Evaluation of Chief submitted request for Engineering billing Submit to Directorate Chief for Comptrollership for Engineering funding

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Request for Final Billing for Construction Projects Schedule of Availability of Service : Upon request Who May Avail of the Service: Contractors What are the Requirements: What are the Requirements: Letter request of the contractor, endorsement letter from RDs, Contract Agreement, Notice of Award, Notice to Commence, Project Inspection Report, Statement of Work Accomplishment, Cert of Completion & Acceptance Disbursement voucher (for final billing and photocopy of previous billings) affidavit of contractor for no obligation as to labor and materials used in the project, project pictorials. Duration: As Required How to Avail of Service: Direct Transaction Step 1 2 3 Applicant/Client Submit request Evaluation Documents Forward complete documents Acctg. Div. of Service Provider Engineering Section Engineering Section Engineering Section Duration of the Activity (Under Normal Circumstances) 5-10 Minutes 1-3 hours 5-10 minutes Person-in-Charge Engineering Staff Engineering Staff/ Chief Engineering Engineering Staff/ Chief Engineering Fees Form

to

END OF TRANSACTION

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Purchase of Supplies Schedule of Availability of Service As per request of the end-user Who May Avail of the Service: Suppliers What are the Requirements: Eligibility documents required under the Government Procurement reform Act (RA 9184) Duration: As Required How to Avail of Service: Shopping or Small Value Procurement Step 1 2 3 Applicant/Client Secure Canvass Form/ Quotation Form Submit quotation for evaluation Acceptance of the Approved Purchase Order Service Provider Procurement Section Procurement Section Procurement Section Duration of the Activity(Under Normal Circumstances) 5-10 Minutes 10 minutes 10 minutes Person-inCharge Procurement Clerk Procurement Clerk Procurement Officer/Director for Logistics Fees Form

END OF TRANSACTION
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Payment for Utility Bills / Lease Schedule of Availability of Service Monthly Who May Avail of the Service: What are the Requirements: Duration: 12 Minutes How to Avail of Service: Submission of Billing Statement Step 1 2 Applicant/Client Service Provider Duration of the Activity (Under Normal Circumstances) 10 Minutes 2 Minutes Person-inCharge Chief Budget Budget Clerk Fees Form Utility Company / Property Owner / Lessor Billing Statement

Submit Billing Chief, Budget Statement Submit to Chief, Budget Directorate for Comptrollership for funding

END OF TRANSACTION

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DIRECTORATE FOR OPERATIONS


FRONTLINE SERVICES Grant of permission to conduct: PROCEDURES TIME FRAME FEES RESPONSIBLE PERSON N.A.

As a matter of policy, only the C, BJMP has the authority to grant permission for media men to conduct interview on inmates or BJMP officials. However, RDs and wardens may issue press statements on issues a) Media Interview which are answerable within their level. b) Taking Picture c) Video The clients request shall be coursed through the CRS Coverage for comment and/or recommendation. If the interview d) Documentary is for the inmate, a clearance from the court having e) Research jurisdiction over the case will be required from the requesting client. They shall be informed that interview with the inmate must be on voluntary basis and that an inmate cannot be forced to talk or give statement if do not want to. The reply shall always be in writing, copy furnishes the RD and/or the warden concerned. If the request is granted, it must be stated therein the conditions and limitations in the conduct of said activities to include the showing of the materials to the RD for approval before final printing, broadcast, or publication, as the case may be and to furnish us a copy of the material.
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10 20 minutes

C, CRS

30 60 minutes

DO

They will also be required to first coordinate with the jail warden and abide with the routine security procedures before entering the facility. The warden shall be required to extend the usual courtesy, provide security and submit after activity report. The copy of the transcripts of the interview, picture, video, documentary or research shall be kept by the DO for future reference. The client must submit a formal request to the C, BJMP Attn: DO. The DO shall evaluate the request and decide if it can be granted. If the data, statistics and/or information is available at the office of the Dir for Operations, the same shall immediately be provided after obtaining clearance from the C, BJMP. However, granted or not, the client shall be informed in writing of our reply to the request. If the information requested can be obtained in the jail unit or in the BJMP Regional Office, The DO shall transmit/forward the request to the concerned RD and direct them to provide the information needed. 1 day N.A.

DO

Provision of the copy of : a) jail data and statistics b) inmates record c) BJMP Directory

DO

30 60 minutes

N.A.

DO

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Grant of permission to conduct : a) Medical/dental Mission b) Religious Programs c) Educational, vocational, skills and livelihood training programs d) Donation Grant of permission to conduct: a) Educational Tour b) On-the-job Training or OJT in jails

The client must submit a formal request to the C, BJMP Attn: DO. The DO shall forward the request to the RD for their proper evaluation to determine if the request can be accommodated. The requesting client shall be informed of this action in writing. Considering that this kind of requests are always granted, the client shall be advised to coordinate with the warden and/or RD concerned for proper orientation to the jail rules and procedures in the conduct of said activities.

30 - 60 minutes

N.A.

DO

The client must submit a formal request to the C, BJMP Attn: DO. The DO shall forward the request to the RD for their proper evaluation to determine if the request can be accommodated. The requesting client shall be informed of this action in writing. They will be advised to coordinate with the warden and/or RD concerned for proper orientation to the jail rules and procedures in the conduct of said activities.
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30 60 minutes

N.A.

DO

Provision of personnel to augment in: a) Remanding of inmates b) Conduct of Oplan Greyhound c) Special Jail Operations d) Other emergencies

Upon receipt of the request or information either from the BJMP units or from friendly forces, the DO shall ready the STAR Team on stand-by and shall request the DHRRM for issuance of Letter Order. The STAR Team shall be dispatch accordingly. The DO shall coordinate with the warden and RD concerned to facilitate the operation and may even require the RD for additional personnel and equipment needed.

30 60 minutes

N.A.

DO/DHRRM

30 60 minutes

N.A.

DO

END OF TRANSACTION

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GRANT OF PERMISSION TO CONDUCT PICTURE TAKING, VIDEO COVERAGE, DOCUMENTARY AND RESEARCH

Schedule of availability of service

: As often as necessary

Who may avail of the services? : Media personalities, students, government agencies, civic groups and other interested persons What are the requirements? Duration : Formal request and identification card

: 1 to 2 days : Service Provider Citizens Charter Front Desk Duration 5 minutes Person-inCharge Jail Officer to be assigned in the Front Desk.

How to avail of the services? Step Procedures The client submits the request to the Front Desk. The Front Desk personnel verify the clients identity then receives the request by stamping therein the date, time, his name and signature. The request will be referred to the Dir. Operations.

Fees N.A.

Form Request Letter

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If the requested activity is to be done in the NHQ, the person/office concerned will be notified and render the necessary actions. If the subject of the request is in the jail or regional office, the DO shall direct the concerned warden through RD or the RD to accommodate and extend assistance to the client. The client shall be informed of our response to the request. If it is approved, the conditions shall be stated. If disapproved, the reasons for disapproval shall be explained.

DO Staff Officer

8 hours

DO staff

N.A.

Formal Letter

DO Staff Officer

8 hours

DO staff

N.A.

Memo

DO Staff Officer

8 hours

DO staff

N.A.

Formal Letter

END OF TRANSACTION
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GRANT OF PERMISSION TO CONDUCT MEDIA INTERVIEW Schedule of availability of service : As often as necessary

Who may avail of the services? : Personalities from the tri-media What are the requirements? Duration : Formal request and identification card

: 1 to 2 days : SERVICE PROVIDER Citizens Charter Front Desk DURATION 5 minutes PERSON-INCHARGE Jail Officer to be assigned in the Front Desk. FEES N.A. FORM Request Letter

How to avail of the services? STEP PROCEDURES

The client submits the request to the Front Desk. The Front Desk personnel verify the clients identity then receives the request by stamping therein the date, time, his name and signature. The request will be referred to the CRS. The CRS shall give comments and/or recommendations on the request.

CRS

1 hour

CRS staff

N.A.

RS

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If the request is granted and the person to be interviewed is in the NHQ, the client shall be given permission and the subject will be informed. If the person to be interviewed is an inmate or personnel of the jail or regional office, the RD shall be directed to accommodate the client and assist in facilitating the interview. The client shall be informed of our response to the request. If it is approved, the conditions shall be stated. If disapproved, the reasons for disapproval shall be explained.

DO Staff Officer

8 hours

DO staff

N.A.

Formal Letter

DO Staff Officer

8 hours

DO staff

N.A.

Memo

DO Staff Officer

8 hours

DO staff

N.A.

Formal Letter

END OF TRANSACTION

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PROVISION OF THE COPY OF JAIL DATA AND STATISTICS, INMATES RECORD AND JAIL DIRECTORY Schedule of availability of service : As often as necessary

Who may avail of the services? : Students, government agencies, embassies, civic groups and other interested persons What are the requirements? Duration : Formal request and identification card

: 1 to 5 days : SERVICE PROVIDER Citizens Charter Front Desk DURATION PERSON-IN- CHARGE 5 minutes Jail Officer to be assigned in the Front Desk. FEES N.A. FORM Request Letter

How to avail of the services STEP PROCEDURES The client submits the request to the Front Desk. The Front Desk personnel verify the clients identity then receives the request by stamping therein the date, time, his name and signature. The request will be referred to the Dir. Operations.

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If the needed DO Staff Officer information is available in the Dir for Opns, it will be prepared. If the subject of the DO Staff Officer request is available in the jail or regional office, the DO shall direct the concerned warden through RD or the RD to provide the requested info. The client shall be informed of our response to the request. If it is approved, the conditions shall be stated. If disapproved, the reasons for disapproval shall be explained. DO Staff Officer

8 hours

DO staff

N.A.

Matrix or as appropriate

8 hours

DO staff

N.A.

Memo

8 hours

DO staff

N.A.

Formal Letter

END OF TRANSACTION

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GRANT OF PERMISSION TO CONDUCT MEDICAL/DENTAL MISSION, RELIGIOUS PROGRAMS, EDUCATIONAL, VOCATIONAL SKILLS, AND LIVELIHOOD TRAINING PROGRAMS, PARA-LEGAL SERVICES AND DONATIONS IN JAILS

Schedule of availability of service

: As often as necessary

Who may avail of the services? : Charitable institutions, civic groups, LGUs, schools and interested individuals What are the requirements? Duration : Formal request and identification card

: 1 to 5 days : SERVICE PROVIDER DURATION 5 minutes PERSON-INCHARGE Jail Officer to be assigned in the Front Desk. FEES N.A. FORM Request Letter

How to avail of the services? STEP PROCEDURES

The client submits the Citizens Charter Front request to the Front Desk Desk. The Front Desk personnel verify the clients identity then receives the request by stamping therein the date, time, his name and signature. The request will be referred to the Dir. Operations.

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The request shall be DO Staff Officer 8 hours transmitted to the RD concerned and at the same time directs them to accommodate the client and render assistance to them in the conduct of the mission. The client shall be DO Staff Officer 8 hours informed of our response to the request. END OF TRANSACTION

DO staff

N.A.

Memo

DO staff

N.A.

Formal Letter

GRANT OF PERMISSION TO CONDUCT EDUCATIONAL TOUR AND ON-THE-JOB TRAINING IN JAILS Schedule of availability of service: As often as necessary Who may avail of the services? : Schools, and interested groups. What are the requirements? Duration : Formal request and identification card

: 1 to 5 days

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How to avail of the services? Step Procedures

: Service Provider Duration Person-inCharge Jail Officer to be assigned in the Front Desk. Fees N.A. Form Request Letter

The client submits the Citizens Charter 5 minutes request to the Front Front Desk Desk. The Front Desk personnel verify the clients identity then receives the request by stamping therein the date, time, his name and signature. The request will be referred to the Dir. Operations. The request shall be DO Staff Officer 8 hours transmitted to the RD concerned and at the same time directs them to accommodate the client and render assistance to them in the conduct of the mission. The client shall be DO Staff Officer 8 hours informed of our response to the request. END OF TRANSACTION

DO staff

N.A.

Memo

DO staff

N.A.

Formal Letter

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HEALTH SERVICE UNIT


NEURO-PSYCHIATRIC EXAMINATION Schedule of Availability of Service: Upon endorsement of DPRM 8:00 AM 5:00 PM Who May Avail of the Service? Applicants/clients initially evaluated by DPRM Has not taken the same examination during the span of six (6) months What are the Requirements? 1. Applicants/client should bring the following: One (1) 2x2 picture Ball pen, lead pencil (no.2), eraser Duration: one (1) day

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How to Avail of the Service: Step 1 Applicant/Client Register at the guard and get visitors pass Proceed to Health Service Unit to sign in the Attendance Sheet Proceed to the Examination Room Examination Proper Lunch break Go back to the Examination Room End of the examination Service Provider Give client the visitors pass Verify if the applicant was endorsed by D,HRRM Give applicants the rules and regulations of the examination Give applicants the instructions of the tests Duration of Activity (Under Normal Circumstances) 5 minutes 5 minutes Person In Charge Guard on Duty Examiner Fees Forms

10 minutes

Examiner

3 4 5 6 7

Depending on the test to be given

Examiner

Give applicants the Depending on the test instructions of the to be given tests Schedule the 3 minutes applicant for Initial Interview END OF TRANSACTION

Examiner Examiner

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INITIAL INTERVIEW Schedule of Availability of Service: Monday Friday 8:00 AM 12:00 PM Who May Avail of the Service: Applicants who took Neuro-Psychological examination What are the Requirements: Applicants should wear proper interview attire Duration: 15 20 minutes How to Avail of the Service: Step 1 2 3 4 5 Applicant/Client Register at the guard and get visitors pass Proceed to Health Service Unit to sign in the Attendance Sheet Wait in the lobby to be called Interview Proper End of Interview Duration of Activity Service Provider (Under Normal Circumstances) Give client the visitors pass 5 minutes Get the applicants protocol 1 minute Person In Charge Guard on Duty Interviewer Interviewer Interviewer Interviewer Fees Forms

Read the protocol of the 5 minutes applicant Evaluate the applicant 15 20 minutes Advise to wait for the 1 minute schedule of Psychiatric Interview END OF TRANSACTION
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MEDICAL AND DENTAL SECTION I. MEDICAL AND DENTAL EVALUATION A. Applicant 1) Preliminary medical and dental evaluation 2) Submission of Laboratory examination 3) Final medical evaluation by the Medical Officer B. Personnel for Promotion and for Schooling 1) Preliminary medical and dental evaluation 2) Submission of Laboratory examination 3) Final medical evaluation by the Medical Officer II. III. IV. V. MEDICAL AND DENTAL CONSULTATIONS PROCESSING OF PHILHEALTH AND FORTUNE CARE ID CARD PROCESSING OF PERSONNEL FOR PERMANENT TOTAL DISABILITY PROCESSING OF MEDICAL REIMBURSEMENT

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Medical and Dental Evaluations (APPLICANT) Schedule of Availability of Service: Upon endorsement of DPRM/Regional Recruitment and Selections Board 8:00 AM 5:00 PM Who May Avail of the Service? Applicants/clients initially evaluated by DPRM/Regional Recruitment and Selections Board What are the Requirements? Endorsement to conduct medical and dental evaluation from the DPRM/Regional Recruitment and Selections Board Complete Laboratory Examination Results from the Government and Non-Government Diagnostic Center Duration: two (2) days

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How to Avail of the Service: Duration of Activity Person In (Under Normal Charge Circumstances) 5 minutes Guard on Duty (OGS) 10 minutes Staff Nurse

Step

Applicant/Client Register at the guard and get visitors pass Proceed to Health Service Unit to fill out the Report of Physical and Dental forms Submit to the Staff Nurse the fully accomplished forms

Service Provider Give client the visitors pass Verify if the applicant was endorsed by DPRM/RRSB Review the accomplished forms Conduct Vital Signs to applicant and Refer to dental officer for dental check-up Dental Check-up and instruction from the Dental Officer Medical Evaluation of applicant and giving of laboratory request

Fees

Forms

Report of Physical and Dental forms

15 minutes

Staff Nurse

Proceed to Dental Section Proceed to Medical Officer for Medical Evaluation

5 minutes

Dental Officer

15 minutes

Medical Officer

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Proceed to any accredited diagnostic center and dental clinic Return to Health Service Unit for the evaluation of laboratory and dental results

Secure the accomplished medical and dental forms of the applicant and wait for the submission of their laboratory result. Check for the completeness of laboratory results If there is abnormality in their laboratory result refer to specialist doctor for further evaluation If there is no abnormal findings in their laboratory result the MD will endorse the applicant to DPRM

1 day

Staff Nurse

15 minutes

Medical Officer and Dental Officer

END OF TRANSACTION

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Medical and Dental Evaluations (Promotion and Schooling) Schedule of Availability of Service: Monday Friday 8:00 AM 12:00 PM Who May Avail of the Service: Personnel for promotion and schooling What are the Requirements: Special order from the DPRM and DHRD Duration: 15 20 minutes How to Avail of the Service: Duration of Activity Person In (Under Normal Charge Circumstances) 5 minutes Guard on Duty (OGS) 5 minutes Staff Nurse 5 minutes Staff Nurse

Step

Applicant/Client Register at the guard and get visitors pass Proceed to Health Service Unit to fill-out the medical and dental record form Wait in the lobby to be called

Service Provider Give client the visitors pass Get the personnels protocol and ask to fill out the medical dental form. Check for the completeness of laboratory results

Fees

Forms

Medical and Dental Forms

Page 94 of 173

Consultation proper 4

Proceed to MD for final medical evaluation

Get the vital signs of the personnel and give the accomplished medical and dental form to dental officer for dental check-up Evaluate the patient and check for any abnormality in their laboratory results If there is abnormality in their laboratory result refer to specialist doctor for further evaluation

10 minutes

Staff Nurse

15 minute

Medical Officer

If there is no abnormal findings in their laboratory result the MD will endorse the personnel for promotion and schooling to DHRD END OF TRANSACTION

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Medical Consultation Schedule of Availability of Service: Monday Friday 8:00 AM 5:00 PM Who May Avail of the Service: Personnel and their dependents What are the Requirements: None Duration: 15 minutes How to Avail of the Service: Duration of Activity Step Applicant/Client Service Provider (Under Normal Circumstances) Register at the Give client the 5 minutes guard and get visitors pass 1 visitors pass Proceed to Get the vital 5 minutes Health Service signs of the 2 Unit to fill-out the patient medical record form Consultation Medical Check 10 minutes 3 proper up END OF TRANSACTION
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Person In Charge Guard on Duty (OGS) Staff Nurse

Fees

Forms

Medical Officer

Dental Consultation Schedule of Availability of Service: Monday Friday 8:00 AM 5:00 PM Who May Avail of the Service: Personnel and their dependents What are the Requirements: None Duration: depends on treatment be performed How to Avail of the Service: Service Step Provider Register at the guard Give client and get visitors pass the 1 visitors pass Proceed to Health Treatment Service Unit to make a proper 2 consultation/appointm ent with the dental officer Applicant/Client Duration of Activity (Under Normal Circumstances) 5 minutes Person In Charge Guard on Duty (OGS) Dental Officer Fees Forms

Depends on the treatment to be performed

END OF TRANSACTION

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Application of Philhealth ID Card Schedule of Availability of Service: 8:00 AM 5:00 PM Who May Avail of the Service? Personnel who do not have a Philhealth ID card and newly recruit employees What are the Requirements? Fully accomplished application forms (M1A for employees who do not have an ID card, M2 for additional dependent and change of status) Xerox copy of birth and marriage certificate (if married) Duration: 15 minutes

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How to Avail of the Service: Step Applicant/Client Proceed to Health Service Unit to fill-up the Philhealth forms Service Provider Duration of Activity (Under Normal Circumstances) 10 minutes Person In Charge Staff Nurse Fees Forms M1a and M2 forms

Wait for the application form to be processed 2

Ask the personnel to fill out the Philhealth form. Check if the application is completely filled out and all the requirements are attached Encode the name 20 minutes of the personnel to the Er2 form and have it signed by the Chief, Health Service Unit and mail it to Philhealth main office

Staff Nurse

Er2 form

END OF TRANSACTION

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Application for Fortune Care Membership Schedule of Availability of Service: 8:00 AM 5:00 PM processing will be on the month of June to July only Who May Avail of the Service: Personnel and their dependents What are the Requirements? Fully accomplished application forms Duration: 10 minutes How to Avail of the Service: Duration of Activity Person In (Under Normal Charge Circumstances) 10 minutes Staff Nurse

Step

Applicant/Client Proceed to Health Service Unit to fill-out the application forms Wait for the application form to be processed

Service Provider Ask the personnel to fill out the application form. Check if the application is completely filled out

Fees

Forms Fortune Care Application Form

Send the fully accomplished 10 minutes membership form to the Fortune Care main office END OF TRANSACTION
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Staff Nurse

Application for Permanent Total Disability Schedule of Availability of Service: Monday Friday 8:00 AM-5:00 PM Who May Avail of the Service: Personnel who cannot perform their duties due to illness/disease What are the Requirements: Laboratory Results and Medical certificate from the attending physician Duration: One (1) week How to Avail of the Service:
Duration of Activity Person In (Under Normal Charge Circumstances) 20 minutes Staff Nurse

Step

Applicant/Client Make a request attached with laboratory result and send it to DHRRM

Service Provider Review the request of the personnel, if the personnel is from region make a request to travel. Have the approved request submitted to DPRM for issuance of order for Medical Officers who will conduct examination

Fees Forms

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Wait for the Medical Officer to conduct Physical Examination Wait for the approval of BJMP PTD Board

Conduct Physical Evaluation to the patient/client Make a report of Physical Examination (data from the Medical Officer who conducted the examination) Have it noted by the Chief, Health Service Prepare a resolution; have the resolution signed by the members of medical Adjudication Board. Submit an original copy to the chairman of BJMP PTD Board thru D, PRM. Inform the client/patient if the request have been approved or disapproved.

20 minutes 5 days

Medical Officer Staff Nurse

END OF TRANSACTION

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Medical Reimbursement Schedule of Availability of Service: Monday Friday 8:00 AM 5:00 PM Who May Avail of the Service: BJMP personnel confined in private or government hospital as service related casualty or have sustained injury while performing legitimate jail functions. What are the Requirements? Voucher Spot/Incident Report Medical Certificate Certificate of Confinement Original Official Receipts & Invoices Statement of Accounts (from Hospital) Record of Operations (Surgical Cases Only) Line of Duty Report Investigation Report Duty Detail Sketch Map and Certification from attending physician if the patient has positive or negative liquor/alcohol intake (For Vehicular Accident) Certification from attending physician on how the illness/disease was caused or aggravated by the nature of work Duration: 1-3 months

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How to Avail of the Service: Duration of Activity (Under Normal Circumstances) 15 minutes Person In Charge Staff Nurse

Step Applicant/Client Proceed to Health Service Unit for submission of requirements Wait for the approval of BJMP adjudication Board

Service Provider Check for completeness of authenticated requirements

Fees

Forms

Evaluate/compute the amount of claims and the allowed reimbursable amount. Make a summary to be used in presentation during the board meeting. Have the documents and summary received by C, Health Service. Asked the DCA office as to the schedule of Adjudication board meeting Make a notice of meeting to be signed by The Deputy Chief for

5 days

Medical Officer and Staff Nurse

Page 104 of 173

Admin/Chairman of the Board. Photocopy the signed notice of meeting and distribute to the members of the board three (3) days before the scheduled date. During the adjudication meeting call the members before the scheduled time. Make a minutes of meeting and resolution have it reviewed by Chief, Health Service and or the Legal Service. Have the resolution signed by all the members of the board as well as the C, BJMP for approval. Submit the original documents and approved resolution to finance service. Advise the claimant to follow up their claims to Finance Service Unit In case of disapproved claim notify the claimant.

Follow up their reimbursement claims to Health Service Unit

Staff Nurse

END OF TRANSACTION
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OFFICE OF THE FINANCE SERVICE


Primary Frontline Public Service LOAN PROCESSING This service is primarily concerned on the computation of loan proceeds/deductions to ensure that the net take home pay personnel/borrower shall not fall below the amount required by law. Schedule of Availability of Service: 8:00 am 5:00 pm; (Monday to Friday) Who May Avail of the Service? All BJMP active personnel, retirees and dependent pensioners who are qualified to avail for a loan to lending institutions recognized by the bureau. What Are the Requirements? Loan application forms, latest pay slip and identification card. Duration: 10 minutes No fee, charge or payment for the service/s

Page 106 of 173

How to avail service: Applicant/ Whom to approach/ Client Service Provider 1. The borrower shall Active BJMP JO3 Larry Tornea submit the personnel, retirees JO3 Sacel Wahab completely filled out and pensioners who JO2 Isagani Mailem form for computation wish to avail loans. JO2 John Gadil of the desired JO2 Larry Torres loanable amount and its corresponding deductions. 2. Active BJMP Chief, Finance: JSUPT a. Approved personnel, retirees RINCO MONTAUS If the net take home and pensioners. Disbursing Officer: pay does not fall J/SINSP NEMEO below the minimum JO3 Larry Tornea requirement, the loan JO3 Sacel Wahab application shall be JO2 Isagani Mailem forwarded to the JO2 John Gadil authorized official for JO2 Larry Torres signature. b. Disapproved Loan application form is referred back to the personnel/borrower. END OF TRANSACTION
Page 107 of 173

Step

Duration of Activity 5 minutes

Form Loan Application Form

5 minutes

Loan Application Form and Loan Computation Form Loan Application Form

DISBURSEMENT/ PAYMENT OF SALARIES/ PENSIONS AND OTHER REMUNERATIONS TO ACTIVE PERSONNEL AND RETIREES This frontline service is purposely intended to facilitate the pay and allowances of active and retired BJMP personnel, dependent pensioners/survivors and scholars. Schedule of Availability of Service: 8:00 am 5:00 pm; (Monday to Friday) Who May Avail of the Service? All BJMP active personnel, retirees and pensioners. What Are the Requirements? For CFC (Continuous Form Checks): Alpha Listing of Personnel For MDS (Modified Disbursement System): Vouchers, Payroll and other supporting documents. For ATM (Automated Teller Machine): Active and Pensioner Duration: 5 7 days For Update of Status (BIR) No fee, charge or payment for the service/s.

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How to Avail of the Service? Step 1. COUNTER CHECKING OF ALPHA LISTING AND OTHER SUPPORTING DOCUMENTS a. For CFC Receipt of Alpha Listing of Personnel. b. For MDS Concerned personnel shall submit all requirements and other supporting documents of their corresponding claims for evaluation. If the documents are complete, the same shall be forwarded to the DC for the next stage. Otherwise it shall be returned to the originator. c. For ATM (Active and Pensioner) Consolidated Change Report from DPRM and Billing of all Lending Institution report before posting. J/INSP JULIUS LANGCAY JO2 Resty Yap JO2 Ethany Yaranon
Page 109 of 173

Applicant/ Client Active BJMP personnel, retirees and dependent pensioners.

Whom to approach/ Service Provider JO2 Larry Torres

Duration of Activity 1 day 10 minutes

Form Alpha Listing of Personnel Vouchers, supporting documents

1 day

Change Report from DPRM Billing Statement from all Lending Institutions

Diskette and printed reports to be submitted to Land Bank of the Phils. (LBP) for debiting/crediting to individual ATM accounts. d. For update of Status concerned personnel shall submit update form from BIR PDS , Birth certificate of dependent, marriage contract in order to update their status and dependents 2. PRINTING AND SORTING a. CFC b. MDS Active BJMP personnel, retirees and dependent pensioners. Active BJMP personnel, beneficiaries a. CFC 10 minutes

SJO3 Corazon Manansala

BIR Forms PDS Birth Certificate of Dependents Marriage Contract

3. RELEASING

END OF TRANSACTION

J/INSP JULIUS LANGCAY JO2 Resty Yap JO2 Ethany Yaranon SJO3 Corazon Manansala JO2 Edito Africano JO2 Isagani Mailem Sending of CFCs to concerned Regional Offices and other support units through the bureaus official courier.

2 days 5 minutes

CFC MDS Checks and other supporting

For personnel, retirees and dependent pensioners who personally claim their check.

MDS

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DISBURSEMENT OF FUNDS TO EXTERNAL CREDITORS This frontline service is intended to facilitate payment of accounts due to external clientele such as: suppliers, loan contractors, and other government agencies, private entities where premiums and other payments are due and demandable. Schedule of Availability of Service: 8:00 am 5:00 pm; (Monday to Friday) Who May Avail of the Service? a. Premiums/ Loan PHILHEALTH PNPAAAI Pag-ibig POAPS SGTI Fortune Care AFPMBAI b. Utilities: Electric Water Telephone Office Rental Internet Connection FILCARE BJMPMBAI BJMPSLAI AMWSLAI AFPSLAI BJMP-COOP

Page 111 of 173

What Are the Requirements? Billing or any other demand notice Duration: 10 minutes No fee, charge or payment for the service/s. How to Avail of the Service: Step 1. Issuance of Check Upon receipt of the voucher, billing and other supporting documents, check will be issued as payment of external creditors. 2. Releasing of Check External creditors or representative shall personally receive payment from the Remittance Officer/MDS Check Releasing In-Charge. Applicant/ Client External creditors for utilities and loans and premiums creditors Whom to approach/ Service Provider JO3 Francia DC Sabeniano SJO4 Elizabeth Aquino Duration of Activity 5 minutes Form MDS Check Vouchers Billing and complete set of supporting documents a. MDS Check b. Official Receipt from External Creditors

External creditors for utilities and loans and premiums creditors

JO2 John O Gadil JO3 Francia DC Sabeniano

5 minutes

END OF TRANSACTION

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COLLECTIONS AND REMITTANCES OF PAYMENT TO THE BUREAU OF TREASURY THROUGH DEPOSITS IN LAND BANK OF THE PHILIPPINES This frontline service is to facilitate the collections of payment but not limited to disallowed cash advances, overpayment of salaries/allowances, leave without pay and payment of lost equipment issued to personnel. Schedule of Availability of Service: 8:00 am 5:00 pm; (Monday to Friday) Who May Avail of the Service? BJMP Active personnel What Are the Requirements? Order of payment, Memorandum/Letter Orders, Resolution, Decision Order or any other documents demanding such payment Duration: 1 day No fee, charge or payment for the service/s.

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How to Avail of the Service: Step 1. COLLECTION The Collecting Officer shall receive payment from concerned personnel and issue Official Receipts thereafter. 3. SUBMISSION The Collecting Officer shall remit to the Bureau of Treasury all collections thru LBP deposit. Applicant/ Client BJMP personnel Whom to approach/ Duration of Service Provider Activity Collecting Officer: 5 minutes SJO4 Elizabeth Aquino Form a. Order of Payment Form b. Official Receipt

BJMP personnel and Collecting Officer

SJO4 Elizabeth Aquino 1 day

a. Order of Payment b. Deposit Slip

END OF TRANSACTION

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This frontline service is intended to address the demands for issuance of various certifications on monetary transactions as mentioned above for any legal purpose that might serve the requesting party.

Issuance of Certification of Last Payment/No Money Accountability/Certificate of Non-Payment and Remittances

Schedule of Availability of Service: 8:00 am 5:00 pm; (Monday to Friday) Who May Avail of the Service? BJMP Active personnel What Are the Requirements? General Orders, Special Orders Duration: 12 Minutes No fee, charge or payment for the service/s.

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How to Avail of the Service: Step 1. SUBMISSION OF FORMAL REQUEST BJMP Personnel shall submit to the Records Officer a letter request addressed to the C, Finance for issuance of any certification. 2. PREPARATION The records officer, after proper documentation shall forward the request to the Chief Clerk for preparation of the certification. 3.APPROVAL The Chief Clerk shall forward the prepared certification for approval of the C, Finance or his authorized representative for signature. 4. RECORDING AND RELEASING The concerned personnel shall claim the approved certification from the Releasing Officer and shall sign in the record book. Applicant/ Client Whom to approach/ Service Provider JO3 Sacel T Wahab Duration of Activity 3 minutes Form Orders

SJO3 Rolando S Balboza and JO2 John Adolf O Gadil BJMP Personnel

3 minutes

Certification

J/SUPT RINCO T MONTAUS

3 minutes

Certification

JO3 Sacel Wahab

3 minutes

Certification

END OF TRANSACTION
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OFFICE OF THE COMMUNITY RELATIONS SERVICE


Primary Frontline Public Service Grant of Permission to Conduct Media Interview, Study/Research, Social Services and Other Concerns Schedule of Availability of Service: Monday Friday; 8:00 AM 5:00 PM without noon break Who May Avail of the Service? Media personalities, students, government agencies, civic groups and other interested persons. What Are The Requirements? 1. Formal Letter Request 2. Valid I.D. Duration: Individual and Group Issuance of three (3) to five (5) days. (Note: Duration also depends on availability of documents/data needed.) No fee, charge or payment for the service/s. (Note: Only the Chief, BJMP and Regional Directors have the authority to grant permission for media men and students to conduct interview with inmate or BJMP Officials. Regional Directors and Wardens may issue press statements on issues which are answerable within their level).

Page 117 of 173

How to Avail of the Service: Step Applicant/Client CRS directly receives walk-in, mailed, faxed and electronic request. 1 Service Provider The Front Desk officer verifies the clients identity then refers him/her to the Office of the CRS. The CRS clerk will receive the request by stamping therein the date, time, his name and signature and will process such for approval of the Chief, BJMP or concern office of the National Headquarters. The reply shall always be in writing, copy furnished the RD and/or the Warden concerned. If the request is granted, it must be stated therein the conditions and limitations in the conduct of said activity/ies to include the showing of the
Duration of Activity Person In Charge Form

1 minute

Any CRS Staff

Formal Letter Request

Client receives the reply and abides with the conditions and limitations set therein

At least 3 days to give allowance to the routing of the request and approval by the Chief, BJMP.

Any CRS Staff

Formal Answer to the Request

Page 118 of 173

materials to the RD or CRS for approval before final printing, broadcast or publication, as the case maybe and to furnish the CRS a copy of the material. They (client/s) will also be required to first coordinate with the warden and abide with the routine security procedures before entering the facility. The warden will be required to extend the usual courtesy, provide security and submit after activity report.
The copy of the transcript of the interview, picture, video, documentary or research and documentation shall be kept for future reference. END OF TRANSACTION
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Any CRS Staff

OFFICE OF THE ACCOUNTING SERVICE


LIST OF FRONTLINE SERVICES

Type of Frontline Services Issuance of Certificate of Taxes Withheld Issuance of Order of Payment Response to Inquiries on Processed Claims and Concern on Other Accounting Matters (Phonedin) Response to Inquiries on Processed Claims and Concern on Other Accounting Matter (Walk-In) Response to Requests for Accounting Data/Information

Fees

Forms

Processing Time (Under Normal Circumstances per transaction 10-25 minutes

Person in Charge Officer in charge of Withholding Taxes Action Officer/Bookkeeper

None

BIR Forms 2306 /2307 Order of Payment Form

None

10-20 minutes

None

10-25 minutes (simple) 30 minutes to 1 hour (complex) 10-30 minutes (simple) 1 to 2 hours (complex) 30 minutes-1 hour (simple) 1 - 3 hours (complex)
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Action Officer/Accounting Staffs

None

Action Officer/Accounting Staffs Action Officer/Accounting Staffs

None

ISSUANCE OF CERTIFICATE OF TAXES WITTHELD Schedule of Availability of Service : Monday-Friday 8:00 am - 5:00 pm without noon break Who may Avail of the Service? Individuals, Suppliers & Entities subjected to withholding taxes by the Bureau What are the Requirements ? Valid I.D. Duration : 25 minutes *

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How to Avail of the Service? Duration of Activity (Under Normal Circumstances) 5 minutes Person in Charge Accounting Staff

Step

Client Present valid I.D. and state details of transaction/s for which certificate is requested Wait while request is being processed

Service Provider Verify Identity of the client and get details of request

Fees

Forms

Receive requested certificate or certified true copy of certificate previously issued

Retrieve and verify documents pertaining to transaction/s for which a certificate is being requested for if there was no previous issuance of certificate, prepare certificate/s. If there was already previous issuance, retrieve and secure copy of file document. Issue certificate or certified true copy if there was already previous issuance of certificates
END OF TRANSACTION

15 minutes

Officer in charge of Withholding Taxes

BIR Forms 2306/ 2307**

5 minutes

Accounting Staff

None

* The 30 minutes processing time is for one client being served at one time. ** Forms available free of charge.
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ISSUANCE OF ORDER OF PAYMENT Schedule of Availability of Service : Monday-Friday 8:00 am - 5:00 pm without noon break Who may Avail of the Service? BJMP Personnel, Suppliers/Contractors, and anybody required to make payments to the Agency based on a Bill such as, but not limited to payments for lost firearms, penalties, unliquidated advances, and refund of overpayments made by the agency. What are the Requirements ? Bill, Memorandum/Letter Orders, Liquidation Report, Resolution/Decision Order, or any other documents necessitating payment Duration : 20 minutes *

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How to Avail of the Service? Duration of Activity (Under Normal Circumstances) 3 minutes

Step

Client Request for assistance

Service Provider Get details of transaction requested and refer to action officer/Bookkeeper Receive and review documents presented. Evaluate, verify and validate correctness of data. Prepare Order of Payment.

Person in Charge Accounting Staff

Fees

Forms

Submit documents as basis of payment and state details of transaction and wait while request is being processed Receive Order of Payment and proceed to Cashier for payment

15 minutes

Action Officer/ Bookkeeper

Order of Payment Form**

Issue Order of Payment and advise client to pay 2 minutes corresponding fee to the cashier. END OF TRANSACTION

Action Officer/ None Bookkeeper

* The 30 minutes processing time is for one client being served at one time. ** Forms available free of charge.

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RESPONSE TO INQUIRIES ON PROCESSED CLAIMS AND CONCERN ON OTHER ACCOUNTING MATTERS (Phoned-in)

Schedule of Availability of Service : Monday-Friday 8:00 am - 5:00 pm without noon break Who may Avail of the Service : General Public What are the Requirements : None Duration : 10 minutes to 1 hour * How to Avail of the Service?
Step Client Service Provider Duration of Activity (Under Normal Circumstances)
5 minutes 5-25 minutes

Person in Charge

Fees

Forms

Request for assistance and state details of request

Get personal data of client and details of request Reply to simple queries OR Refer to concerned action officer or office/division if request entails further verification/coordination

Accounting Staff

30 minutes to 1 hour

Accounting Staff

END OF TRANSACTION * Processing time is for one client being served at one time. Page 125 of 173

RESPONSE TO INQUIRIES ON PROCESSED CLAIMS AND CONCERN ON OTHER ACCOUNTING MATTERS (Walk-in) Schedule of Availability of Service : Monday-Friday 8:00 am - 5:00 pm without noon break Who may Avail of the Service : General Public What are the Requirements : None Duration : 10 minutes to 2 hour *

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How to Avail of the Service? Duration of Activity (Under Normal Circumstances) 5 minutes 5-30 minutes Person in Charge

Step

Client

Service Provider

Fees Forms

Request for assistance and state details of request

Get personal data of client and details of request Reply to simple queries or refer to concerned action officer

Accounting Staff Accounting Staff

Wait while query is being processed

* Processing time is for one client being served at one time.

Retrieve and verify records pertaining to queries and provide necessary details if permitted. If 45 minutes to 2 records or details are not available, hours inform the client that such are not available. Refer to concerned offices/divisions if request entails further verification/coordination END OF TRANSACTION

Action Officer

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RESPONSE TO REQUESTS FOR ACCOUNTING DATA/INFORMATION Schedule of Availability of Service: Monday-Friday 8:00 am 5:00 pm without noon break Who may Avail of the Service : 1. Any requesting party in his/her personal capacity 2. Government regulating agencies 3. Such other officials or entities duly authorized by competent authorities What are the Requirements : Valid I.D. Letter Request/Letter Order or Letter of Authorization Duration : 30 minutes to 3 hours * How to Avail of the Service : Step Client Present valid I.D. and requirements Present request and state details Service Provider Verify identity of client Receive and evaluate presented requirements Acknowledge receipt of request and reply by citing relevant policies and/or coordinate with concerned offices for proper authorization in the
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Duration of Activity (Under Normal Circumstances) 3-5 minutes

Person in Charge Accounting Staff Action Officer

Fees

Forms

15 - 20 minutes

Wait while request is being processed

discharge of data/information If duly authorized, retrieve and verify the requested records, gather requested data/information and issue certified copies of documents if requested. If records are not available, inform client and refer to other offices/authorities if necessary Release requested documents/data/information after proper review and authorization

30 minutes - 2 hours

Action Officer

4 5

Receive requested documents/ data/ information OR If requested data/information entails further study, evaluation or Wait for coordination and necessitates estimated time preparation of detailed reports, of completion/ inform client of expected time frame availability of of completion and advise client of requested target date of delivery/ availability of data/information requested data/information.

5 - 20 minutes

Action Officer

END OF TRANSACTION * Processing time is for one client being served at one time. Page 129 of 173

OFFICE OF THE LEGAL SERVICE


Primary Frontline Public Service MEDIATION AND CONFLICT COACHING SERVICES Schedule of Availability of Service: 8:00AM 5:00PM; Monday to Friday Who May Avail of the Service? Any person with relational or substantive concern with a BJMP personnel What Are The Requirements? Formal request in writing which includes the following: 1. 2. 3. 4. Full name, address and contact number of the requesting party; Full name and address of the personnel concerned as well as his/her position and place of assignment; A narration of the relevant and material facts which give rise to the request; Certified true copies of documentary evidence and affidavits of his his/her witnesses, if any

Duration: 5-10 days No fee, charge or payment for the service/s.

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How to Avail of the Service: Step 1 2 Applicant/Client Register at the guard and secure visitors pass Proceed to the Office of the Legal Service and file the complaint Service Provider Give client the visitors pass Duration of Activity 3 minutes Person In Charge Duty Sentinel Designated Legal Officer Designated Legal Officer Designated Legal Officer Form

Review the request and/or other 10 minutes documents. Interview the requesting party and gather information. Make statements on the Receive/document the relevant 10 15 minutes complaint. statements needed for the resolution of the request. Wait for a call/notification Contact the requesting party on 5-10 days from the Office of the the progress of his complaint. Legal Service Refer to Alternative Dispute Resolution (ADR). END OF TRANSACTION

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SUPPLY ACCOUNTABLE OFFICE


Frontline Service RECEIVING OF DELIVERIES ( of Supplies, Materials and Equipment) Schedule of Availability of Service: 8:00AM 5:00PM Monday to Friday without Noon break Clientele/s: Supplier/s (PITC, PS-DBM and Private Suppliers) What are the Requirements? Items delivered must conform with the: Approved Purchase Order (APO), Contract of Agreement and/or Order of Confirmation (OC) Delivery Receipt (DR) and Sales Invoice Time Duration: Process Immediately Payment: No processing fee. End of Transaction: Receipt of items delivered and signature on the DR if delivery is complete and in conformity with the APO, Contract of Agreement and/or OC.

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How to Avail of the Service: Time Client Classification of Delivery Supplies Duration of Activity Process immediately Process immediately Process immediately Person In Charge Requirements

8:00 am5:00 pm

Supplier/s (PITC, PSDBM and Private Suppliers)

Materials

JO2 Donnabelle L Resurreccion; 1. Items delivered JO2 Cecile U Trinidad; 2. Approved Purchase NUP Cristina A Benabese Order/Contract of Agreement/Order of JO2 Donnabelle L Resurreccion; Confirmation 3. Delivery Receipts JO2 Cecile U Trinidad; 4. Sales Invoice NUP Cristina A Benabese JO2 Donnabelle L Resurreccion; JO2 Cecile U Trinidad; NUP Cristina A Benabese

Equipment

END OF TRANSACTION

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ISSUANCE OF CERTIFICATE OF NON-PROPERTY ACCOUNTABILITY CLEARANCE AND RENEWAL OF ACKNOWLEDGMENT RECEIPT FOR ISSUED SERVICE FIREARM Schedule of Availability of Service: 8:00AM 5:00PM Monday to Friday without Noon break Clientele/s: ALL CONCERNED BJMP PERSONNEL Requirements: A. NHQ Certificate of Non-Property Accountability Clearance 1. For purposes of retirement, death claims and resignation: -Requesting personnel shall return all firearm/s and other office equipment/s issued to him/her. 2. For travel/schooling purposes: - Service firearms and other office equipments shall be temporarily turned-in/deposited to Sao. B. Renewal of ARE of Issued Service Firearm Physical presentation of firearm for stenciling. Duration: 5 minutes Payment: No processing fee. End of Transaction: Release of Certificate of Non-Property Accountability Clearance duly signed by the SAO, BJMP-NHQ. Release of ARE duly signed by authorized signatories.

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How to Avail of the Service: Time Client Request of Duration Personnel Certificate of 5 minutes Non-Property Accountability Clearance Person In Charge Requirements

8:00 am5:00 pm

All Concerned BJMP Personnel

Renewal of 5 minutes ARE of Issued Service Firearm END OF TRANSACTION

JO2 Donnabelle L Resurreccion; Requesting personnel JO2 Cecile U Trinidad; shall return all firearm/s and other office equipment/s issued to him/her. 2. Certificate of NonProperty Accountability Clearance issued by the RSAO JO2 Donnabelle L Resurreccion; JO2 Cecile U Trinidad; Present the firearm NUP Cristina A Benabese physically for stenciling.

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REGIONAL OFFICES:
F R O N T L I N E P U B L I C S E R V I C E S: Request for Checklist of Application for JO1 Position Recruitment and Processing of JO1 Position Request for Clearance to Conduct Activity a. Interview b. Gather Data/Research c. On-the-job training d. Take photo or video Request for Clearance to Conduct Media Coverage Request for Checklist of Application for Bidding Request for Payment of Food Supplies Expenses Request for Conduct of Medical/Dental Services Request for Assistance in the Conduct of Medical/Dental Services Mission Filling of Complaint and Action Center

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REGIONAL OFFICES FRONTLINE PUBLIC SERVICES: Request for Checklist of Application for Jail Officer 1 Position Schedule of Availability of Service: 8:00 AM 5:00 PM; Monday to Friday without noon break Who May Avail of the Service: Any one What Are the Requirements: None Duration: 15 - 20 minutes No fee, charge or payment for the service/s.

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How to Avail of the Service: Step Applicant/Client Proceed to the Information Area to log-in in the visitors log book Client log-in the visitors log book and pin the visitors security tag Proceed to the OHRRM to secure copy of checklist Service Provider Verify identity of the client and give visitors pass Instruct the client to proceed to the OHRRM Duration of Activity 5 to 10 minutes 2 minutes Person In Charge Duty Officer at the gate (OGS) Information Desk Form

Admin Nor gives 3 minutes checklist to the client. Give instruction to comply with the requirements and return to the OHRRM as soon as he has all the necessary documents. Client will then be instructed on the next step END OF TRANSACTION
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Admin NOR

Check List

Recruitment and Processing for Jail Officer 1 Schedule of Availability of Service: 8:00 AM 5:00 PM; Monday to Friday without noon break Who May Avail of the Service? Any one qualified to apply. What Are The Requirements? 1. Transcript of Records 2. College Diploma 3. PRC Board Rating or CSC Certificate of Eligibility, Penology Officer, PD 907 and other equivalent of 2nd level eligibility 4. Birth Certificate issued by NSO 5. Marriage Certificate issued by NSO (if married) 6. Applicant should not be less than 21 years old and not more than 30 years old 7. Applicants should be at least 52 in height for female and 54 for males Duration: 3 4 months No fee, charge or payment for the service/s.

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How to Avail of the Service: Step Applicant/Client Proceed to the Information Area to log-in the visitors log book Client log-in the visitors log book and pin the visitors security tag Proceed to the OHRRM for height measurement. Once passed, submit requirements in a folder with tabbings to the OHRRM Duration of Activity Verify identity of the client and give 5 to 10 minutes visitors pass Instruct the client to proceed to the OHRRM Recruitment Officer evaluates the folder and advises the applicant to wait for the notice to report 2 minutes Service Provider Person In Charge Duty Officer at the gate (OGS) Information Desk Recruitment Officer Form

2 3

15 minutes

5 6

Recruitment Officer notifies the applicant 5 minutes upon receipt of availability of quotas and Recruitment vacant positions from the national office Officer by mail, call or text. (Meanwhile the HRRM sends letters to the 2 weeks Recruitment agencies concerned to verify the (depends on the Officer authenticity of the documents submitted agencies by the applicant.) concerned) (Request the Office of Intelligence and 2 weeks Investigation
Page 140 of 173

Investigation to conduct background investigation on the applicant.) Applicant receives OHRRM recommends applicant for panel Notice from the interview OHRRM Applicant reports for Panel interviewers are the members of the interview in proper Board of Selection and recruitment attire composed of the different chiefs of section or offices. As the applicant answers the questions the members of the panel rate the participant accordingly Applicant reports daily All applicants will be rated and ranked for OJT and for further from highest to lowest (those who passed instruction will proceed to the next step) Applicant continues to report and perform the task assigned to him/her HRRM Officer process the documents required for hiring such publication/posting of vacancy, authentication of documents and others Once all the requirement and procedures have been complied, oath taking of client/applicant is scheduled.

Officer 15 minutes Chief, Admin

30 minutes

Members of the Panel

1 day

HRRM Officer

3 to 4 weeks

HRRM Officer

10

11

30 minutes

HRRM Officer

12

Applicant takes his/her The Regional Director with the presence oath of office of the Chief, Admin administers the oath END OF TRANSACTION

15 minutes

Regional Director

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Request for Clearance to Conduct Activity: a. Interview b. Gather Data/Research c. On-the-job training d. Take photo or video Schedule of Availability of Service: 8:00 AM 5:00 PM; Monday to Friday Who May Avail of the Service? Any school or group of students who wants to avail for school compliance or requirement to: a. Interview b. Gather data/Research c. On-the-job Training (OJT) d. Take Photo or video What Are The Requirements? 1. Letter request from the Dean of the Department where the students are enrolled and countersigned by the school/University President 2. Request should be formal, typewritten and addressed to the Regional Director of the BJMP Regional Office where the jail is found 3. Letter request should be sent to the Regional Office 15 days prior to the actual date of the activity to give ample time for the Regional Office to coordinate the activity with the jail or inmate concerned. Duration: 15 17 days estimate. No fee, charge or payment for the service/

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How to Avail of the Service: Step Applicant/Client Clients prepare the letterrequest signed by their Dean and noted by the school President. Hand carry the letter to the Regional Office or mail the same Service Provider Letter is received at the Operations Division of the Regional Office and advises the client to expect a reply within 10 days Duration of Activity 10-15 days Person In Charge Operations NOR Form

3 Client receives the letter of approval Client proceeds to the jail to conduct the activity on the date and time approved subject to the conditions set therein

The Chief of Operations Division recommends to the Regional Director the approval of request Within 10 15 days Operations NOR will send a message to the client that the request has been granted/denied/ modified Operations NOR will fax a message to the jail concerned that the request has been granted/denied/modified In the jail the Officer of the Day received the visitors/guest and assist them in their needs END OF TRANSACTION
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30 minutes 10 minutes

Chief, Operations Division Operations NOR Operations NOR Operations NOR

3 minutes

Depends on the activity

Request for Clearance to Conduct Media Coverage in Jails Schedule of Availability of Service: 8:00 AM 5:00 PM; Monday to Friday Saturdays & Sundays on urgent request only. Who May Avail of the Service? In any medium (TV, Radio or Print) who wants to conduct media coverage inside the jail by: a. Interview b. Research/gather facts c. Take photo or video What Are The Requirements? Letter request or call. Duration: 15-17 days estimate. No fee, charge or payment for the service/s.

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How to Avail of the Service: Step Applicant/Client Clients can directly coordinate with the Regional Office through letter request or call Duration Person IN Charge Form of Activity Letter request or call is received at 10-15 days Operations NOR the Regional Office. If found urgent it is immediately forwarded to the Office of the Regional Director (RD) The Chief of Operations Division 30 minutes Chief, Operations recommends to the Regional Division Director the approval of request Within 10 15 days Operations 10 minutes Operations NOR NOR will send a message to the client that the request has been granted/denied/ modified Operations NOR will fax a 3 minutes Operations NOR message to the jail concerned that the request has been granted/denied/modified In the jail the Officer of the Day Depends Officer of the Day received the visitors/guest and on the assist them in their needs activity or agreed time
END OF TRANSACTION

Service Provider

3 Client receives letter of approval the

Client proceeds to the jail to conduct the activity on the date and time approved subject to the conditions set therein

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Request for Checklist of Application for Bidding Schedule of Availability of Service: 8:00 AM 5:00 PM; Monday to Friday Who May Avail of the Service? Any individual or group not disqualified or prohibited to enter into any bidding with the government What Are The Requirements? 1. Letter of Intent 2. Eligibility documents of the applicant a. Business Permit b. Philippine Construction Association (PCA) License c. DTI Certificate d. ITR e. Mayors Permit f. List of Previous Completed Projects g. Certificate of Non-Inclusion in the Blacklist h. Affidavit of Non-inclusion in the Blacklist i. Statement of availability of key personnel and equipment j. Credit line Certificate from the bank
(Above requirements are based on the existing implementing Rules and Regulations of the Government Procurement Reform Act or RA 9184).

Duration: 30 minutes No fee, charge or payment for the service/s.

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How to Avail of the Service: Step Applicant/Client Client proceeds to the Regional Office and identify him/herself and his/her purpose Service Provider Duration of Activity 5 minutes Person IN Charge Duty Gate Officer Form

Duty Officer verifies identification card and client register at the log book. Issue visitors pass and give instruction where the Logistics Division can be found Client now proceeds to The Personnel-in-charge at the Logistics Division the Logistics Division conducts preliminary interview as to what company he/she represents, position and authority Duty personnel at the logistics Div will give copy of the requirements of application for bidding Client has to comply with Duty personnel instructs the all the requirements in the client on what will be the checklist next step
END OF TRANSACTION

30 minutes

Personnel in charge at the Logistics Division

10 minutes

Personnel in charge at the Logistics Division Personnel in charge at the Logistics Division

3 minutes

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Request for Payment of Food Supplies Expenses (FSE) Schedule of Availability of Service: 8:00 AM 5:00 PM; Monday to Friday Who May Avail of the Service? Any individual or group engaged in catering in catering service not disqualified or prohibited to enter into any bidding with the government. What Are The Requirements? Annual Requirements: 1. Mayors Permit 2. Sanitary Permit 3. BIR/DTI Certificate 4. Certificate from Chief of Police on the Appointment of Caterer Monthly Requirements: 1. Disbursement Voucher (Box C must be signed Claimant) 2. Food Supplies Expense (FSE) Voucher 3. Daily Computation of Ration 4. Week/Daily Menu 5. Jail Population Data (fill up Committed and Released Columns) 6. Report of Changes/Daily Change Report 7. Comprehensive Listing of Inmates 8. Open Market Purchase/Receipts 9. Authenticated Commitment and Release Orders

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Duration: 15 minutes
Note: Deadline of submission of claims shall be on the 2nd day of the following month. To avoid delays of payment, documents should be complete and submitted on time.

No fee, charge or payment for the service/s. How to Avail of the Service: Step Duration of Person In Activity Charge Client proceeds to the Duty Officer verifies identification card and 2-3 minutes Duty Gate Regional Office and client register at the log book. Issue visitors Officer identify him/herself and pass and give instruction where the his/her purpose Comptrollership Division can be found Submit Prisoner Receives and records the PSV in the 2 minutes Personnel in Subsistence Voucher logbook as to its date of receipt, payee and charge at the with attached amount Comptrollers requirements and hip Division supporting documents Examine and evaluate the PSV, attached requirements/supporting documents and 5-10 assigns obligation numbers and records in minutes the RAOMO. Client will be instructed on the next process and advise the client when to claim the money END OF TRANSACTION
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Applicant/Client

Service Provider

Form

Request for Assistance in the Conduct of Medical/Dental Services/Mission Schedule of Availability of Service: 8:00 AM 5:00 PM; Monday to Friday Who May Avail of the Service? Any interested party who wants to conduct medical and dental services or mission in BJMP manned jails What Are The Requirements? Formal letter request addressed to the Regional Director which can be mailed or hand carried. Letter request should be sent at least 15 days prior to the actual date to give ample time to our health service personnel for the arrangement of schedule and preparation on the conduct of the mission. Duration: 15 minutes No fee, charge or payment for the service/s. How to Avail of the Service: Step Duration Person In of Activity Charge Client can mail or hand Bearer has to show his identification card 3-5 Duty Gate carry his letter request to and log in the visitors log book; minutes Officer the regional office Duty gate officer will refer the client to the health office. Client now proceeds to the Health Personnel will receive the letter 10 minutes Personnel in Health Service Unit and give request and coordinates with the jail charge at the his letter request to the duty concerned and instruct the client on the Health personnel next process Service Unit END OF TRANSACTION
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Applicant/Client

Service Provider

Form

Filing of Complaint and Action Center Schedule of Availability of Service: 8:00 AM 5:00 PM; Monday to Friday Who May Avail of the Service? Any interested party/ies who should have any complaint or grievance against any BJMP personnel may file appropriate charge. What Are The Requirements? For Formal Charge1. Written Charge 2. With corresponding evidence 3. Address to the Regional Director where subject personnel is assigned or directly to the Chief, BJMP For Informal Charge Thru text in e-text/e-tawag kay Hepe Program If you are using Globe at CP No. 0915-3111580 If you are using Smart at CP No. 0939-2752427 If you are using Sun at CP No. 0933-381574 Duration: 6 to 8 weeks No fee, charge or payment for the service/s.

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How to Avail of the Service:


Step Applicant/Client

Client can file formal or informal charge. If client opts to file a formal charge, he/she has to appear in person at the Office of the Intelligence and Investigation Division of the Regional Office for evaluation and concurrence. Client now proceeds to the I & I Division and submit his written charge and furnish the office with all the necessary evidence

Duration Person In Charge of Activity Client has to show his identification 3-5 Duty Gate Officer Card and log in the visitors log book. minutes

Service Provider

Form

Duty Investigating Officer will 30 Investigating conduct the preliminary interview minutes Officer and require that the complainant to 1 hour and his/her witnesses submit sworn in affidavits and other evidence/s to support claim Client waits for the resolution of Investigating Officer will study the 2 to 3 Chief, I & I the Investigating Officer documents, affidavits and evidences weeks Division/ Director submitted by the complainant. If for the Directorate found meritorious, then appropriate for I & I charge/s will be filed against the erring personnel Client can file informal charge by The Regional Director or the Chief, 2 to 3 Chief, I & I call or text using the given cell BJMP will act on the matter and weeks Division/ Director phone forward the same to the Office for the Directorate numbers concerned for formal investigation for I & I END OF TRANSACTION
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DISTRICT, CITY & MUNICIPAL JAIL LEVEL:


F R O N T L I N E P U B L I C S E R V I C E S: Visitation Service Issuance of Certificate of Detention Accreditation of Jail Ministry Commitment of Inmate Release of Inmate Request for Clearance to Conduct Paralegal Activities in Jail

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DISTRICT, CITY & MUNICIPAL JAILS FRONTLINE PUBLIC SERVICES: Visitation Service Schedule of Availability of Service: 8:00 AM 5:00 PM; Monday to Friday without noon break Who May Avail of the Service? Spouse, parent, child, sibling, relative or friend of the inmate What Are The Requirements? Valid Identification Card or Community Tax Certificate Duration: 25 - 30 minutes No fee, charge or payment for the service/s.

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How to Avail of the Service: Step Applicant/Client Service Provider Duration of Activity 2 minutes Person In Charge Desk Officer Desk Officer Form Visitors Form

Proceed to the Desk Officer Desk Officer issue Visitors Form Area to secure Visitors Form Submit the accomplished Receive and evaluate the identity of the 2 minutes form to the Desk Officer Visitor and issue Temporary Control/Visitors Tag and stamp jail seal and or Visitor on the right hand of the visitor Proceed to the Search Area Visitor is subjected to body search and 5 to 10 for frisking, search and other his/her belongings minutes SOPs on Jail Visitation. Items such as money, jewelries, cellular phones, etc. are to be kept by the Jail Property Custodian who will issue Property Control Tag Proceed to the Visiting Area Provide the Visitor with a short briefing 5 minutes on basic jail rules and regulations

Searcher Property Custodian

Upon termination of visiting Return the personal belonging/s of the 2 minutes time, proceed to the visitor Property Custodian and surrender the Property
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Duty Officer/ Visiting Area Personnel Property Custodian

Control Tag Proceed to the Desk Officer Check the presence of stamp of jail 2 minutes to Claim I.D. seal or the word VISITOR on the right hand of the visitor before allowing the person to go out END OF TRANSACTION

Desk Officer

Issuance of Certificate of Detention Schedule of Availability of Service: 8:00 AM 5:00 PM; Monday to Friday without noon break Who May Avail of the Service? Members of immediate family of an inmate Legal Counsel Bondsman What Are The Requirements? Request letter Duration: 30 - 35 minutes Fee depends on the approved Municipal or City Ordinance. Payment is made to the City or Municipal Treasurer. No ordinance no payment fee or charge for the service.

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How to Avail of the Service: Step 1 2 3 4 5 6 7 8 9 Applicant/Client Proceed to the Jail Admin/Records Section and secure application form Submit the accomplished form Duration of Activity Provide the applicant with the 3 minutes form 2 minutes 5 to 10 minutes 2 minutes Service Provider Person In Charge Records Officer Desk Officer Records Officer Records Officer Records Officer CTO/MTO Records Officer Records Officer/Warden /OD Records Officer OR Form CD Application form

Receive and review the application form Retrieve inmates record from file Inform the applicant to proceed to the Municipal/City Treasurers Office and pay the necessary fee Proceed to the Municipal/City Prepare the Certificate of Treasurers Office Detention Pay the fee CTO/MTO issue Official Receipt Proceed to the jails Type the OR number in the Admin/Records Section and Certification show the OR Warden signs the Certificate of Detention Receive the Detention Certificate of Issue the Certificate of Detention to the Client END OF TRANSACTION
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5 minutes 5 minutes 3 minutes 2 minutes 2 minutes

Accreditation of Jail Ministry Schedule of Availability of Service: 8:00 AM 5:00 PM; Monday to Friday without noon break Who May Avail of the Service? Religious groups or individual What Are The Requirements? Request letter Duration: 50 - 60 minutes No fee, charge or payment for the service/s.

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How to Avail of the Service: Step Applicant/Client Present valid ID at the Gate Officer and fill up entries of the log book and inform the Gate Supervisor of the purpose Client submit letter request in writing addressed to the Warden thru the Chief, IWD Client waits Client agree to the agreement and affix signature in the MOA or MOU Client can now start with the request for jail ministry according to the MOA/MOU Client returns the visitors pass to the Gate Officer Duration of Activity Gate Supervisor verifies the ID, issue 3 minutes visitors pass and stamps jail seal VISITOR at the right hand of the client. Instruct the client to proceed to the IWD Office. Chief, IWD assesses the letter request 5 minutes and purpose of the client if the schedule is available and/or recommends modification on the request If the Client and C, IWD arrived with a 10 final agreement, a Memorandum of minutes Agreement/Understanding is prepared Client thru the recommendation of the 15 Chief, IWD now proceed to the Wardens minutes Office for the formal signing of the MOA/MOU Chief, IWD issue identification cards to 20 the client/s and brief client/s with the minutes existing jail rules and regulations Chief, IWD informs the gate officer 3 minutes regarding the service that will be provided by client END OF TRANSACTION
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Service Provider

Person In Charge Gate Supervisor

Form

C, I WD or IWD NOR C, I WD or IWD NOR Warden/C, I WD C, IWD C, IWD MOA Or MOU

5 6

Commitment of Inmate Schedule of Availability of Service: 8:00 AM 5:00 PM; Monday to Friday without noon break Who May Avail of the Service? Any person-in-authority who is issued a commitment order by any court of law. What Are The Requirements? Mandatory: 1. Commitment Order duly issued by the court Necessary: 1. Medical Certificate 2. Turn-over Form 3. Information 4. Certificate of Detention Duration: 10 15 minutes (per inmate) No fee, charge or payment for the service/s.

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How to Avail of the Service: Step Applicant/Client Committing Officer will present valid ID at the Gate Officer and fill up entries of the log book and leave firearm if any, with the Gate Supervisor Committing Officer proceeds to the Desk Officer on duty and present the documents together with the inmate in tow usually in hand cuff Service Provider Gate Supervisor verifies the ID presented of the committing officer Duration of Activity 3 minutes Person In Charge Gate Supervisor Form

Desk Officer examines the documents presented, if in order, DO accompanies the Committing Officer to the Records Officer to hand in the documents and the corresponding inmate for commitment Records Officer receives the documents presented and assigns the inmate to a cell and conduct searching procedures on inmates personal belonging/s.

2 minutes

Records Officer

3 minutes

Records Officer

END OF TRANSACTION

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Release of an Inmate Schedule of Availability of Service: 8:00 AM 5:00 PM; Monday to Friday without noon break Who May Avail of the Service? Any person (court officer) who is issued a release order by the committing court. What Are The Requirements? 1. Release Order with the Criminal Case Number appearing in the records file of subject inmate 2. Corresponding Information Sheet for comparison Duration: 2 hours No fee, charge or payment for the service/s.

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How to Avail of the Service: Step Applicant/Client Duration of Activity Gate Supervisor verifies the 2 minutes ID presented Service Provider Person In Charge Form

Court Officer Gate Supervisor present valid ID at the Gate Court Officer Records Officer receives the 2 minutes Records Officer proceeds to the release order presented by Records Office and the court officer hand in the release order issued by the Presiding Judge Records Officer examines the 30 Records Officer documents as to authenticity. minutes Examines and review the inmates records on file for any pending case. Verify with the issuing Court. If inmate has no other 30 Records Officer pending case/s based on file minutes a certificate of discharge is issued and he/she is now free to leave the jail premises. END OF TRANSACTION

Certificate of Discharge

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Request for Clearance to Conduct Paralegal Activities in Jail Schedule of Availability of Service: 8:00 AM 5:00 PM; Monday to Friday without noon break Who May Avail of the Service? 1. Students who wants to conduct paralegal activities in jail as a part of school requirement; and 2. Individuals or cause oriented groups desirous in helping inmates hasten the litigation process and fast track their release. What Are The Requirements? For students recommendation letter from the Dean of the School noted by the President. For individual or cause oriented groups letter request, clearly stating their purpose and schedule. Duration: 2 hours No fee, charge or payment for the service/s.

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How to Avail of the Service: Step Applicant/Client Duration of Activity Hand carried request follow the usual 3 minutes procedure observed at the gate. Gate 5 7 days Supervisor will refer the client to the C, Paralegal Section. For mailed or faxed letter request, once received it will be acted upon and response will be sent to the client Service Provider Person In Charge Gate Supervisor C, Paralegal Section Form

Client submits formal request in writing addressed to the Regional Director, thru the Warden. Client may hand carry or send letter by mail or fax Client proceeds to C, Paralegal Section will assess the request 5 minutes the Paralegal that it is not in conflict with other groups and Section forward favorably the letter to the Warden If the Warden approves, the C, Paralegal 30 minutes Section and the Client prepare the Memorandum of Agreement or Understanding Client proceeds to Client is oriented by the C, Paralegal 30 minutes the Wardens Office Section on jail rules and regulations and assist the client and Warden in the signing of MOU or MOA Client can now C, Paralegal Section furnish the Officer of conduct paralegal the Day and the activities Gate Officer for clients schedule. END OF TRANSACTION

C, Paralegal Section C, Paralegal Section Warden/C, Paralegal Section MOA or MOU

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CLIENT FEEDBACK FORM


Name (Pangalan) :__________________________________________________________________________ Address (Tirahan): _________________________________________________________________________ Contact Number (Telepono/Cellphone): _________________________________________________________ Office/Department (Opisina/Departamento) ________________________________________ ______________ Comments/Feedback on our Services (Komento Tungkol sa Aming Serbisyo) _________________________________________________________________________________________ ______________________________________________________________________ ___________________ Complaint/s/Problem Encountered During Your Transaction in Our Office (Reklamo o Problema tungkol sa naranasan sa mga kaukulang transaksiyon na ginawa mo dito sa aming opisina): _________________________________________________________________________________________ _________________________________________________________________________________________ When did it happen? (Kailan po nangyari?)___ ____________________________________________________ Would you like our written reply on our action taken with regards to your complaints? (Nais niyo po bang sagutin kayo sa pamamagitan ng sulat kung ano ang aming naging aksiyon hinggil sa iyong reklamo?) YES (Oo) ____ NO (Hindi) ____

_______________________________ Signature

_____________________________ Date

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Definition of Terms:
(NOTE: the following are defined as they are operationally used in the Bureau)

Public Safety involves the prevention of and protection from events that could endanger the safety of the general public from significant danger, injury/harm, or damage, such as crimes or disasters (natural or man-made). Safekeeping the temporary custody of a person under detention for his/her own protection, safety or care; and that of the community. Development a gradual process of advancement or growth through the use of series of interrelated activities such as exercises, trainings or group dynamics for the purpose of refining or transforming a person into a useful and productive individual. Professionalization aim of RA 9263; an act providing for the professionalization of the Bureau of Fire Protection (BFP) and the Bureau of Jail Management and Penology (BJMP), amending certain provisions of RA 6975. (See full text of the law). Clientele the inmates, visitors and guests of the jail. (Jail context only). Longevity Pay corresponding increase in the amount of salary for every five (5) years continuous service in the government under existing laws whose grant are computed on the rate of base pay. Paralegal refers to the task undertaken by a BJMP personnel whose primary function is to help the inmates in the disposition of their cases filed in courts and other interrelated agencies that has jurisdiction over them. Shopping a method of procurement of goods whereby the procuring entity simply requests for the submission of price quotations for readily available off-the-shelf goods or ordinary/regular equipment to be procured directly from suppliers of known qualification. (See Sec. 52, IRR of RA 9184).
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Direct Contracting also known as single source of procurement of goods that does not require elaborate bidding documents. The supplier is simply asked to submit a price quotation or pro-forma invoice together with the conditions of sale. The offer may be accepted immediately or after some negotiations. (See Sec. 50, IRR of RA 9184). Adjudication - to make an official decision about a problem or dispute. - means an Agency proves for the formulation of a final order. CDS Chief Directorial Staff CS Career Service DCA Deputy Chief for Administration DCO Deputy Chief for Operations DPRM Directorate for Personnel and Records Management GO General Order HRD Human Resource Division Jail Officer uniformed personnel of the BJMP MWD Morale and Welfare Division NCA Notice of Cash Allocation NP- Neuro-Psychiatric
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OB Official Business OBR Obligation Request RCA Replacement Clothing Allowance RD Regional Director RMD Resource Management Division RO Regional Office RSBS Retirement and Separation Benefit System SAO Supply Accountable Officer SARO Special Allotment Release Order SO Special Order

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BJMP NATIONAL HEADQUARTERS OFFICE DIRECTORY August 2013


Name/Rank/Designation J/CSUPT DIONY DACANAY MAMARIL,CES(E) Officer-In-Charge J/CSUPT DORIS REMEDIOS DORIGO, CESO IV Deputy Chief for Administration J/CSUPT DORIS REMEDIOS DORIGO, CESO IV Deputy Chief for Operations J/CSUPT ROMEO SINDINGAN ELISAN JR, MPA Chief Directorial Staff conc OIC, Internal Audit Service J/SSUPT ABRAHAM P LINTAO, DSC Director for Operations J/SSUPT EMMANUEL TABO SICIO, DSC Director Personnel & Records Management J/CSUPT ALFREDO DAUPAN SOLIBA JR, TLPE Director for Comptrollership J/SSUPT ALLAN SULLANO IRAL, CES E Director for Logistics J/SSUPT RENATO P GACUTAN, DMD, MBA Director for Program Development J/SSUPT AMELIA ABBARIAO RAYANDAYAN Director for Inmates Welfare & Development J/SSUPT RUEL S RIVERA, MPA Director for Investigation & Prosecution
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Contact No.(direct/local) Trunk line 927-6383 456-1920/102 456-1922/103 104 124/ 108 455-0200/105 926-7756/106/107 453-9001/110 111 112 453-05-21 120

J/SSUPT DENNIS U ROCAMORA, CES (E) OIC, Directorate for Intelligence J/SUPT CAROLINA CABANGAN BORRINAGA Chief, Program Management Office conc OIC, Community Relation Service J/SSUPT CESAR F BALDERAS, DSC Director for Human Resource Development J/SUPT RINCO TADEM MONTAUS OIC, Finance Service J/SUPT MA VICTORIA E VALERIA, MD Chief, Health Service J/CINSP ROY PANTI VALENZUELA, TLPE Chief, Legal Service J/SUPT ANTONIO O GERENTE, DSC Chief, Chaplaincy Service J/SINSP SOCRATES COLICO NICART Chief, Information & Communication Technology Service J/INSP MONTANO A ABARICO JR. Chief, Headquarters Support Service Unit SJO4 VICTORINO M ONATO NESJO (Natl Executive Senior Jail Officer Mr. Arnel Sinocruz Romero Chief, Accounting Service Mrs. Geronimo Medrano Andres Supply Accountable Officer, BJMP-Wide

454-7271 101 456-1979/117 466-8087 116 109 113 122 118/110 115 119 114 125

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BJMP REGIONAL DIRECTORS DIRECTORY As of August 2013


RANK/NAME DESIGNATION J/SSUPT ROMEO S VIO RD, BJMPNCRO J/SSUPT EMILIO C CULANG JR RD,BJMPRO1 J/SSUPT REX DOMOPOY DELARMENTE, DSC RD,BJMPRO-II J/SSUPT ARNULFO P OBIAS, DSC RD, BJMPRO-III J/CSUPT SERAFIN P BARRETTO JR, CEO VI RD,BJMPRO-IVA J/SSUPT LINDA F MINGOA, DSC RD,BJMPRO-IVB J/SSUPT IGNACIO SARABIA PANTI, DSC RD, BJMPRO-VI J/CSUPT DEOGRACIAS C TAPAYAN, TLPE RD, BJMPRO-VII OFFICE NO. FAX 414-8605 (ADMIN) 624-7032 (RD) 624-7033 (OPNS) FAX (072) 700-2068 607-6542 FAX (078) 304-0852 624-0217 FAX (045) 455-0870 961-3842 861-3450 FAX (042) 710-6944(ADMIN) 373-7034 (OPNS) 710-3662 (FIN) FAX (043) 300-6303 FAX (033) 337-3313(FIN) 336-2545 (OPNS) 336-9203 Fax (032) 412-7717 254-4747 Page 172 of 173 MOBILE NO. 0920-9149348 09237498837 09237497057 0920-9590158 09237497058 0908-8872017 0922-8507160 09237497058 0917-8076827 09237497060 0918-3538338 09237497065 0939-9166840 09237499089 0999-3989061 09237499082 Address 5th Flr., 1152 Seneca Plaza Bldg., E. Rodriguez Sr. Ave., 13th St., New Manila, Quezon City Parian, San Fernando City, La Union Regional Government Center, Carig Sur, Tuguegarao City, Cagayan Diosdado P. Macapagal Regional Government Center, Maimpis City, San Fernando, Pampanga Dalahican Road, Brgy.,Ibabang,Dupay, Lucena City No. 6-8 Brgy. Bulbok, Batangas City P. Aquino St., Fort San Pedro, Iloilo City,5000 13B Veloso St., Guadalupe, Cebu City,6000

J/SSUPT HERNAN G GRANDE, MPA, DSC RD, RBJMPRO-VIII J/SSUPT MICHAEL E VIDAMO SR, TLPE RD, BJMPRO-IX J/SSUPT MARLON C TORREGUE, DSC RD,BJMPRO-X J/SSUPT AMELIA V TALENTO, TLPE RD, BJMPRO-XI J/SSUPT DANIEL JONDANERO DEQUITO JR, DSC RD, BJMPRO-XII J/SSUPT ROMEO L OGOY RD, BJMPRO-XIII J/SSUPT NIDA G RAMOS, MD, DSC RD, BJMP-CAR J/SSUPT MAMERTO PADERNOS DELLORO JR, DSC RD, BJMP-ARMM J/SSUPT EMILIE PANTOJA ARANAS, DSC Director, JNTI

FAX (053) 325-8832 321-6905 FAX (062) 925-0733 215-4199 (088) 309-0006 FAX 858-4137(Satellite Ofc) FAX (082) 2440028 2440928 FAX (083) 553-2335 FAX (085) 342-8668 FAX (074) 443-5295 FAX (064) 421-4950 FAX (049) 834-6827

0927-8120791 09237498993 0922-3093968 09237498999 0920-9511732 09237499007 0919-3185406 09237499009 0917-5110228 09237499020 0920-8056793 09237499023 0918-5356911 09237499027 0917-7228069 09237499032 0927-9808411 09237499039

3rd Floor, Tri-Star Bldng., 170 Avenida Veteranos St., Tacloban City BJMPRO-IX Building Brgy. Lenienza Pagadian City F. Delima St., Lumbia, Cagayan de Oro City Davao City Jail Compound, Ma-a Davao City,7000 Leyva Bldg., Daprosa Avenue, Gen. Santos City, 9500 3rd Floor, Rudy Tiu Bldg, AD Curato Corner T Sanchez St., Butuan City 2nd Floor, Baguio City District Jail Bldg.,Abanao St., Baguio City BJMP Regional Office-ARMM, 28 Oblates Drive corner Rosales St., RH 6, Cotabato City Camp Vicente Lim, Canlubang, Calamba City, Laguna

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