Questionnaire Sample for Customer Satisfaction Analysis

Name: Contact no: Age : 18-28 28-38 38-48 48-58

Occupation: Gender: Male Female

1. Do you frequently shop at Big bazaar? Yes No 2. How frequently shop at Big bazaar? Once a week Once in 2 weeks

Once in 3 weeks

Once in a month

3. What comes to your mind when you think of Big bazaar? Discount Product Variety Quality

Offers

Others

4. In which section do you spend most of your time while shopping? Food bazzar Kitchen Apparels Children and Toys Electronics Others 5. Are you satisfied with the products? Yes No

6. Do you find different variety of Products in the outlet? Yes No 7. Do you think Big bazaar has a good parking facitlity? Yes No 8. How would you rate the following in a store ambience? Good Bad Satisfactory Music Temperature Cleanliness

9.

How would you rate the display of products and signages in the store ? Good Bad Satisfactory

10. How would you rate the following in store? Good Bad Cashier interaction Customer Service desk Loyalty Program Sales Person 11. How has been your overall experience? Good Bad 12. Would you visit big bazaar again? Maybe Sure

Satisfactory

Satisfactory

Never