MANAGER VS LEADER
MANAGER
- DAY-TO-DAY MANAGEMENT - GOOD PLANNER - GOOD BUDGETER - GOOD STAFFING - GOOD MONITORING
LEADER
- VISIONARY - MOTIVATOR - INSPIRING
LEVELS OF MANAGEMENT
CEO TOP MANAGERS
MIDDLE MANAGERS
MIDDLE MANAGER
SUPERVISING THE FIRSTLINE MANAGER ARE MIDDLE MANAGER. SHE OR HE IS RESPONSIBLE FOR FINDING THE BEST WAY TO USE RESOURCES TO ACHIEVE ORGANIZATIONAL GOALS
TOP MANAGER
A MANAGER WHO ESTABLISHES ORGANIZATIONAL GOALS, DECIDES HOW DEPARTEMENTS SHOULD INTERACT, AND MONITORS THE PERFORMANCE OF MIDDLE MANAGERS
MANAGERIAL SKILLS
BOTH EDUCATION AND EXPERIENCE ENABLE MANAGERS TO RECOGNIZE AND DEVELOP THE PERSONAL SKILLS THEY NEED TO PUT ORGANIZATIONAL RESOURCES TO THEIR BEST USE. RESEARCH HAS SHOWN THAT EDUCATION AND EXPERIENCE HELP MANAGERS ACQUIRE THREE PRINCIPAL TYPES OF SKILLS: CONCEPTUAL, HUMAN, AND TECHNICAL
CONCEPTUAL SKILLS ARE DEMONSTRATED IN THE ABILITY TO ANALYZE AND DIAGNOSE A SITUATION AND TO DISTINGUISH BEETWEN CAUSE AND EFFECT TOP MANAGERS MUST POSSESS A HIGH LEVEL OF CONCEPTUAL SKILLS BECAUSE THEIR PRIMARY RESPONSIBILITIES ARE PLANNING AND ORGANIZING
HUMAN SKILL INCLUDE THE ABILITY TO UNDERSTAND, ALTER, LEAD, AND CONTROL THE BEHAVOUR OF OTHER INDIVIDUALS AND GROUPS
THE ABILITY TO COMMUNICATE, TO COORDINATE, AND TO MOTIVATE PEOPLE AND TO MOLD INDIVIDUALS INTO A COHESIVE TEAM, DISTINGUISHES EFFECTIVE AND INEFFECTIVE MANAGERS
TECHNICAL SKILL ARE THE JOB-SPECIFIC KNOWLEDGE AND TECHNIQUES REQUIERED TO PERFORM AN ORGANIZATIONAL ROLE
CS
TS HS
TOP
CONCEPTUAL SKILL
MIDLE
CONCEPTUAL SKILL
LOWER
CONCEPTUAL SKILL
HUMAN SKILL
HUMAN SKILL
HUMAN SKILL
TECHNICAL SKILL
TECHNICAL SKILL
TECHNICAL SKILL
THE SET OF SPECIFIC TASKS THAT A MANAGER IS EXPECTED TO PERFORM BECAUSE OF THE POSITION HE OR SHE HOLDS IN AN ORGANIZATION
1. FIGUREHEAD
B INTERPERSONAL ROLE
2. LEADER
3. LIAISON
1. MONITOR
C
INFORMATIONAL ROLE
2. DISSEMINATOR 3. SPOKESPERSON
MOVE QUIKLY TO TAKE CORRECTIVE ACTION TO DEAL WITH UNEXPECTED PROBLEMS FACING THE ORGANIZATION FROM THE INTERNAL AND EXTERNAL ENVIRONMENT
ALLOCATE ORGANIZATIONAL RESOURCES AMONG DIFFERENT FUNCTIONS AND DEPARTEMENTS OF THE ORGANIZATION ; SET BUDGETS AND SALARIES OF MIDDLE AND FIRSTLEVEL MANAGERS
WORK WITH SUPLIERS, DISTRIBUTORS, AND LABOR UNIONS TO REACH AGREEMENTS ABOUT THE QUALITY AND PRICE OF INPUT, TECHNICAL, AND HUMAN RESOURCES
OUTLINE FUTURE ORGANIZATIONAL GOALS TO EMPLOYEES AT COMPANY MEETING ; OPEN A NEW CORPORATE HEADQUARTERS BUILDING ; STATE THE ORGANIZATIONALS ETHICAL GUIDELINES AND THE PRINCIPLES OF BEHAVIOR EMPLOYEES ARE TO FOLLOW IN THEIR DEALINGS WITH CUSTOMERS AND SUPPLIERS
PROVIDE AN EXAMPLE FOR EMPLOYEES TO FOLLOW ; GIVE DIRECT COMMANDS AND ORDERS TO SUBORDINATES ; MAKE DECISIONS CONCERNING THE USE OF HUMAN AND TECHNICAL RESOURCES ; MOBILIZE EMPLOYEES SUPPORT FOR SPECIFIC ORGANIZATIONAL GOALS
COORDINATE THE WORK OF MANAGERS IN DIFFERENT DEPARTEMENTS ; ESTABLISH ALLIANCES BETWEEN DIFFERENT ORGANIZATIONS TO SHARE RESOURCES TO PRODUCE NEM GOODS AND SERVICES
EVALUATE THE PERFORMANCE OF MANAGERS IN DIFFERENT FUNCTIONS AND TAKE CORRECTIVE ACTION TO IMPROVE THEIR PERFORMANCE ; WATCH FOR CHANGES OCCURING IN THE EXTERNAL AND INTERNAL ENVIRONMENTS THAT MAY AFFECT THE ORANIZATION IN THE FUTURE
INFORM EMPLOYEES ABOUT CHANGES TAKING PLACES IN THE EXTERNAL AND INTERNAL ENVIRONMENTS THAT WILL AFFECT THEM AND THE ORGANIZATION ; COMMUNICATE TO EMPLOYEES THE ORGANIZATIONS VISION AND PURPOSE
LAUNCH A NATIONAL ADVERTISING CAMPAIGN TO PROMOTE NEW GOODS AND SERVICES ; GIVE A SPEECH TO INFORM THE LOCAL COMMUNITY ABOUT THE ORGANIZATIONS FUTURE INTENTIONS