2009
2
PC 1.2 - Briefly describe the organization
Beverages
Pastries
Overall, the aim of becoming a worldwide global brand. ‘’To inspire and nurture
the human spirit-one person, or and one neighbourhood at a time”
None of this success would have been possible without set goals that the
company aimed to achieve and a set of priorities which governed the decision
making process.
Provide a great work environment and treat each other with respect
and dignity.
3
PC 1.1 & 1.3 Briefly discuss how work is allocated
efficiently and effectively
Everyone in our workplace has an important part to play in organisational
performance. Good organisational performance is the result of high –quality
functioning by the individuals within it.
Store managers are responsible for guiding and managing the performance the
employees, both as individuals and as a team. Store managers need to set
performance objectives, provide feedback, appraise performance, guide
development and ensure employees are rewarded for good performance.
(Adopted Starbucks, 2009)
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• Operational risk can arise as a result of the way assets are
purchased, used and stored and daily operations and workplace
activities.
5
performance standards standards. (Adopted Starbucks Job description,
2007)
1. FINANCIAL CONTRIBUTION
2. Develop Partners
4. PERFORMANCE STANDARDS
6
• This process is communicated and a copy is given at the introduction of
the employment and updated through partners meetings or memos.
• The code can be changed in order to help the partners who out depend on
the country they are employed in and what the countries laws, roles,
culture backgrounds and current states of the country. (Adopted,
Starbucks 2009)
• Communicating expectations
• Monitoring performance
• Documenting performance
• Coaching
7
• Giving and receiving feedback
• Involving staff
• Appraising performance
Personal development
Performance improvement
Targeted training
8
Barriers to implementing and operating performance
management systems
Formal system
Informal system
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• Provide criteria for evaluating the effectiveness of selection decisions
including how information used in those decisions.
10
monitoring, Starbucks ensures that all factors of the particular job are included
into the process such as OH&S, Performance results, Customer relations.
Monitoring employees at Starbucks is conducted when first employed, every 18
months and if the employee has been promoted. Within Starbucks, there are
contracted people allocated to perform the monitoring audits, these people are
qualified and trained to complete the process. These people can ensure that can
the audits are conducted to industry standard and law. Some techniques used
within the monitoring audits are:- (Adopted Starbucks Job Description,
2007)
• The mentoring and audit process is built into the code of business conduct
is designed to detect, conduct all audits and processes of mentoring
professionally and fairly.
• Every partner received at least 24 hours training in the first two to four
weeks and store managers at least 8-to 12 weeks’ classes.
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• Major object in this training was to ingrain the company’s values,
principles, and culture.
12
At Starbucks, their appraisal system is implemented by
helping managers to effectively manage performance.
13
T. O’Loughlin,
2009. Manage Risk, p.22
14
Starbucks Code of conduct
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Appendix three (Performance Management cycle)
http://www.ohr3.gatech.edu/departmental
%20folders/avp_web/PTM/PerfMgtCycle2.jpg
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Appendix Four (Behavioural ratings)
17
R. Jones, 2002. Manage Peoples Performance, 81
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Appendix Five (Performance management and Performance
profile)
3
Current
T
tleA
x
is
2
Previous
1
0
Customer Store Performance Quality Leadership
Relations operation Standards Standards
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References:
About Starbucks, Company Monster, 2006. Retrieved August 24th from
http://company.monster.com/starbucks/about/structure.htm
http://www.starbucks.co.nz/index.cfm?contentNodeID=263
http://www.gulftalent.com/home/QA-Field-Manager-Starbucks-jobs-in-
Dubai-UAE-12168.html
from
http://www.gulftalent.com/home/Regional-Operations-Manager-Starbucks-
jobs-in-Saudi-Arabia-6247.html
Store Manager Job Description, Starbucks, 2007. Retrieved August 24th from
http://www.starbucks.co.nz/index.cfm?contentNodeID=269
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