A Supervisors Road Map For Work Placement

Supervisor name: ................................................................................................................ Host agency: ....................................................................................................................

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 1 of 42

Its great
t at !oure taking part in a "ork placement program# Work placement is a fantastic opportunit! for senior sc ool students and organisations alike# For NSW government agencies$ "ork placement "ill elp !ou %uild a stronger NSW %! supporting t e training re&uirements of !oung people completing 'S( industr!)%ased courses# *ou can identif! talented future emplo!ees and promote t e pu%lic sector as an emplo!er of c oice# *ou can elp !our staff develop ne" leaders ip skills " ile !our student in+ects a little !out ful ent usiasm and energ! into t e "orkplace# For students$ "ork placement elps put into practice t e skills t e!ve learnt in t e classroom# ,ts a great opportunit! for t em to get a feel for " at its like to "ork in t eir c osen industr!$ get real "ork)%ased e-pertise and meet e-perienced people " o "ork in t e field# For supervisors$ its a c ance to mentor a !ounger person$ develop some more leaders ip skills$ practise delegating and managing$ as "ell as aving fun along t e "a!# *ou "ill need to guide and support !our student$ and remem%er t at t is ma! %e t eir first e-perience of t e formal %usiness "orld# . e! ma! %e unsure a%out o" t e! "ill cope$ so %eing friendl! and supportive "ill go a long "a! to"ards making t em feel more comforta%le and at ease#

A e! !ords a"out HS# $ndustry #urriculum Frame!orks and units o competency

'S( ,ndustr! (urriculum /rame"ork courses are %ased on nationall! endorsed .raining Packages# . e courses specif! t e range of industr!)developed units of competenc! from t e relevant .raining Packages t at are suita%le for t e 'S(# 0ac unit of competenc! identifies a specific "orkplace competenc! outcome and includes t e re&uired kno"ledge and skills to underpin t ese competencies re&uired in t e "orkplace# 1nits of competenc! cover all aspects of "ork performance including2 .ask skills3performing individual tasks .ask management skills3managing a num%er of different tasks (ontingenc! management skills 4responding to irregularities and %reakdo"ns in routine5 6o%7role environment skills 4dealing "it t e responsi%ilities and e-pectations of t e "ork environment$ including "orking "it ot ers5# . roug out t eir studies$ students are assessed against t e documented units of competenc! standards as eit er competent$ or not !et competent# ,f assessed as not !et competent$ t e! are given t e opportunit! to practise t eir skills furt er %efore re)assessment#
,nformation from NSW 8oard of Studies and ,nnovation and 8usiness Skills Australia 4 ttp277"""#i%sa#org#au5

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 2 of 42

#ontents
$MP%R&AN& N%&'S F%R &H' S(P'R)$S%R .......................................................*
Before the work placement ..................................................................................................................... 4 At the start of the work placement ........................................................................................................... 4 During the work placement ..................................................................................................................... 5 At the end of the work placement ............................................................................................................ 5

+(A,$&- #H'#.,$S&......................................................................................./ &$PS %N W%R.$N0 W$&H S&(1'N&S..................................................................2 W%R.P,A#' $N1(#&$%N AN1 %R$'N&A&$%N #H'#.,$S&....................................3 W%R. R'+('S& F%RM F%R &H' W%R. P,A#'M'N& S&(1'N& ..................45 S(00'S&'1 S&(1'N& &AS.S 6F%R 7(S$N'SS S'R)$#'S AN1 $& P,A#'M'N&S8 ....................................................................................................................44
MINI TAS S! "#$% minutes.................................................................................................................... "& M'DI(M TAS S! "#) hours.................................................................................................................. "* MA+I TAS S! "#5 da,s.......................................................................................................................... "4 TAS S -.I/. /AN B' 0'1231M'D -IT.3(T A D'S 31 0/ ..................................................."5

SAMP,' &AS.S.............................................................................................4/
S,dne, Morning .erald article 4 mini task............................................................................................. ") 5o6ernment Agenc, 0rofile Sheet 4 medium task.................................................................................&% Inter6iew with staff mem7er 4 medium task........................................................................................... &" -ork 0lacement 3rientation Manual 4 ma8i task..................................................................................&*

SAMP,' F%RMS AN1 &'MP,A&'S F%R S(P'R)$S%RS......................................9/

Student contact details........................................................................................................................... &$ -eekl, planning template .................................................................................................................... &9 Student skills audit 4 prior to start of placement:at induction.................................................................&) Student -ork 0lacement '6aluation 1eport ......................................................................................... *% Student skills audit 4 at the end of placement........................................................................................ *" Sample 'mail to ,our team mem7ers.................................................................................................... ** ;; This the work re<uest form from page =............................................................................................. ** /onfidentialit, Agreement ..................................................................................................................... *4 Sample -orkplace Induction................................................................................................................. *5 Sample student schedule # Business Ser6ices work placement ...........................................................*9 Sample reflecti6e learning >ournal # T?'T; -ork placement ................................................................4%

(S'F(, S$&'S...............................................................................................*9

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 9 of 42

Important notes for the supervisor

As t e students "orkplace supervisor$ t e follo"ing suggestions ma! %e elpful#

7e ore t:e !ork placement

Read all t e information in t is document and t e main kit$ including t e enclosed An 'mplo,er@s 5uide to -orkplace Aearning (onfirm t at t e student meets !our %usiness re&uirements$ as negotiated t roug !our contact at t e :ocal (ommunit! Partners ip 4:(P5 ( eck t e student section in t e Student 0lacement 1ecord !ou ave received$ in case t ere are student support needs to take into account Receive confirmation from t e :(P t at !our student is arriving " en e-pected# Normall!$ !ou s ould not ave to c ase t is up :et fello" staff kno" of t e imminent arrival of t e student$ and re&uest suita%le tasks for t e student to complete# Provide some e-amples to stimulate t eir t inking# A good tool for t is is t e -ork 1e<uest 2orm on page ;$ and a pri<e for t e first activit! to reac !our in)%o- "orks "onders= Plan t e activities for t e student using tasks t at need doing in !our team and from t e suggested student activities in t is 1oad Map if re&uired 4see pages 1>)14 for some ideas5 ?rganise a desk$ securit! access to t e "orkplace$ computer access including a temporar! email address and disk space 4for e-ample$ !ou ma! "ant to set up a generic student login t at can %e reused5$ and an! ot er items t at are re&uired for a ne" emplo!ee e#g# paper and office supplies$ and an in)tra!# ,f possi%le a desk located close to !ou "orks %est Plan o" !ou can include t e student in team activities 4e#g# morning tea %reaks5 and generall! make t em feel more at ome P otocop! relevant activities from t is %ooklet to ave read! for t e student# . is "ill %e particularl! elpful in t e event t at !ou are called a"a! suddenl!#

At t:e start o t:e !ork placement

(onduct a Workplace ,nduction 7 ?rientation at t e %eginning of t e first da! of placement @ !ou ma! "ant to complete t e sample c ecklist in t is 1oad Map ,f re&uired$ discuss t e /onfidentialit, Agreement "it t e student and t en sign ( eck if t e student as %roug t a +ournal to complete 4if not$ use t e Student Bournal provided in Appendi- 2 of t e main kit5 ( eck if t e student as an! specific tasks t e! need to complete for sc ool7.A/0 during t eir placement "it !ou 4see page A of t e Student Bournal for an e-ample5#

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 4 of 42

1uring t:e !ork placement

Supervise and mentor t e student during t eir tasks and ever!da! activities 0nsure ot er supervisors are availa%le if !ou are not$ and t at t e student is "orking in a supportive environment 0nsure t e student as a varied group of meaningful tasks to complete Give t e student appropriate and elpful feed%ack 4a positive approac "orks %est5 Give feed%ack on t e students progress to t eir B0. teac er " en t e! p one or arrange to visit as part of t eir supervisor! responsi%ilities (ontact !our :(P coordinator if !ou ave an! &uestions or issues Sign t e studentCs time s eet 4in t eir +ournal5 at t e end of eac da! Sign t e studentCs +ournal entries at t e end of eac da!#

At t:e end o t:e !ork placement

(omplete t e -orkplace Super6isor@s '6aluation 1eport in t e students +ournal 0nsure t e student completes t e Student -ork 0lacement '6aluation 1eport in t is %ooklet ( eck t at t e student as o anded %ack all finis ed and incomplete "ork o tidied t eir "ork area o returned all %adges$ securit! tags$ ke!s etc Give t e student an! additional information t e! re&uire regarding !our agenc!$ career pat s$ +o% opportunities etc Document an!t ing !ou "ould c ange or do differentl! for ne-t time !ou ave a "ork placement student# . ese could %e focussed on o staff preparation %efore t e "ork placement %egins o t e induction7orientation o t e supervision of t e student o t e +o%s list Document t e t ings t at "ent reall! "ell "it !our "ork placement$ so t at t e! can %e repeated= (ontact t e :(P or B0. teac er "it an!t ing of note from !our "ork placement e-perience Eeep records of !our students so t at !our agenc! can document its take)up of t e Governments commitment to providing &ualit! "ork placements for 'S( B0. students#

And finally, congratulate yourself and your colleagues on adding a great quality component to this young persons education, training and career planning!

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page F of 42

Quality checklist
Please c eck off t e signposts on !our "a! to providing a &ualit! "ork placement# 'ave !ou allocated time t roug t e "eek to support !our studentG

'ave %ackup supervisors %een nominated for " en t e main supervisor is unavaila%leG

,s t ere a variet! of tasksG

'ave !ou provided opportunities for &uestions %! t e studentG

Does t e student feel "elcome and valuedG

'ave !ou given t e student feed%ack on t eir placementG

Quality work placement

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page A of 42

Tips on working with students

Based on Motivation and Encouragement Tips in work placement made easy! www.ezwp.det.nsw.edu.au Motivation and confidence "it !our student "ill %e far ig er after a t oroug induction t at includes meeting t eir colleagues for t e "eek# . e student "ill feel more comforta%le a%out asking &uestions and clarif!ing tasks$ " ic in turn means t e! s ould produce %etter &ualit! "ork# Please dont confuse s !ness "it lo" motivation @ sometimes students are reluctant to tr! ne" t ings %ecause t e! are afraid of messing t em up or %reaking somet ing and getting into trou%le# Most students are keen to s o" !ou t eir real skills$ %ut t e! ma! %e unsure a%out " at t e! are allo"ed to do# .o avoid an! misunderstandings$ ere are some positive "a!s of "orking "it !our student t at !ou ma! like to tr!2 praise and encourage often " ere possi%le %e clear$ simple and se&uential in !our instructions offer to demonstrate t e skill to t e student get t em to "rite do"n t e details an in)tra!$ "ork re&uest forms and diar! s!stem all elp t e student manage t eir time and tasks ask t em if t e! understand all of t e tasks given start "it a simple task$ and tr! and assess t eir skill level %efore asking t em to perform more complicated tasks give t em a c ance to "ork it out for t emselves 4%ut %e supportive if t e! are aving trou%le doing it5 give t em constructive feed%ack and reassurance if an appropriate reference or tec nical manual for a task is availa%le$ t en provide it to t e student$ and remem%er$ ever!t ing a%out a formal "orkplace ma! %e ne" to t em 4its certainl! not t e same as "orking on t e "eekend at a fast food outlet=5#

#oac:ing tips ;. .0:: t em a%out it S'?W t em o" to do it WA.(' t em do it PRA,S0 " at t e! did "ell AM0ND an! s ortcomings R0P0A. for practise

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page H of 42

Workplace induction and orientation checklist

,t is e-pected t at eac student "ill %e given an induction and orientation to t eir particular industr! "ork placement upon arrival$ or prior to attending t eir "ork placement# As a minimum$ t e follo"ing s ould %e included# . is induction I orientation "ill elp to ensure t e safet! of t e student$ as "ell as elp t em to make a &uick and efficient transition into !our "orkplace environment# Note: Supervisors tick eac: activity !:en completed< t:en sign "elo! and give a copy to t:e student. $ntroductions to team ,ntroduce to t e staff "it " om t e student "ill %e "orking S o" t e student t eir "orkspace and e&uipment 4P($ p one etc5 S o" " o to talk to regarding an! pro%lems S o" location of facilities$ suc as toilets$ office supplies$ kitc en or staff areas$ c ange room$ local food outlets etc %vervie! o t:e Agency Demonstrate t e activities undertaken %! t e organisation ?utline t e management structure of t e organisation Demonstrate t e safet! re&uirements applica%le to t e +o% and "orkplace ,ntroduce t e first aid officer or identif! t e process for accessing first aid '=pectations during t:e !ork placement Discuss "ork %e aviour re&uirements and e-pectations 0-plain t e dress standards applica%le to t e +o% and "orkplace Discuss relevant procedures in case of accident$ emergencies$ evacuation 0-plain start and finis times$ "ork %reaks$ "ork routines$ etc# 0-plain policies on personal p one calls and personal emails 0-plain confidentialit! agreement 4if relevant5 ?utline procedures to follo" in t e event of non)attendance ?utline of planned activities for t e student and an! c oices Refer to t e Induction Manual for -ork 0lacement Students 4per aps an on)going ma-i task5 for furt er information e#g# agenc! telep one procedures Student2 IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII Supervisor2 IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII Position2 IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page J of 42

Supervisor Signature2 IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII Agenc! Name2 IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII Date of Workplace ,nduction 7 ?rientation2 IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page ; of 42

AG0N(* :?G?

Work Request Form for the Work Placement Student

Student name2 IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII Re>uested "y2 IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII Re>uesters contact p:one?email: @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 1ate re>uested2 IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 1ate due2 IIIIIIIIIIIIIIIIIIIIIIIIII &ime due: IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII &ask importance 6please circle8: &ask details2

(R0'N&

Medium

,o!

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 1> of 42

Suggested student tasks for !usiness Services and IT placements"

Student activities are often made up of a com%ination of t ree or four facets2
1# tasks provided "y you and !our team mem%ers e#g# p otocop!ing$ document

creation$ filing etc 4using t e sample Work Re&uest /orm on t e ne-t page5
2# sample tasks as suggested "elo! 4customisa%le for !our specific needs5 9# tasks related to learning more a"out t:e pu"lic service 4some are suggested

%elo"5 4# sc:ool or &AF' tasks t at t e students teac er as asked t em to complete " ile on placement# An e-ample is in t e Student -ork 0lacement Bournal# Suggested student activities for ot er frame"orks can %e supplied %! !our :(P# Sample tasks . e tasks %elo" are intended to complement !our ot er "orkplace activities for t e student# *ou "ill find t at a olistic task approac supports students in developing skills in t eir competenc! areas# .alking "it t e student s ould elp reveal t eir levels of confidence and maturit!$ t eir current strengt s$ t eir preferred competencies to "ork on and per aps some areas to improve# . is information ma! influence t e tasks !ou set# Range o student e=perience ,t is "ort noting t at *ear 11 students ma! %e undertaking t eir first ever e-perience in t e "orkplace$ so ma! need some e-tra support and mentoring# . e! s ould %e a%le to demonstrate %asic skills and competencies in a range of areas$ and %e a%le to complete simple tasks# *ear 12 students ave %een stud!ing t eir su%+ect for longer$ and "ould ave alread! completed at least one "ork placement# . e! s ould %e a%le to demonstrate a %roader range of skills and competencies and at a ig er level t an *ear 11 students$ and t e! s ould need less direction# &ime management Giving t e students guidance on " en tasks are due$ and t eir importance$ "ill develop t eir time management and task prioritisation skills# *ou ma! need to c eck on progress to see if timelines are ac ieva%le %! t e student# A good "a! to manage t is is to use a W ork 1e<uest 2orm 4see sample on page ;5 and a formal in)tra! s!stem# Assessment ,n man! cases$ t e students placement in !our department "ill %e used %! t e B0. teac er to gat er evidence of t e students ac ievement of competenc!# An! formal assessment of t e student in t e "orkplace %! a &ualified assessor "ill need to %e negotiated %et"een t e students B0. teac er and t e "orkplace supervisor prior to t e placement#

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 11 of 42

&ask levels . e suggested tasks t at follo" are arranged according to o" long t e! mig t take a student to complete# . at is$ ) mini tasks are for " en !ou need a task t at takes less t an an our ) medium tasks are intended to take one or more ours in an! given da! ) ma=i tasks are intended to take one or more da!s . e! are also categorised %! B0. su%+ect area and t e amount of direct supervision and assistance a student ma! need to complete t e task#

M$N$ &AS.S: 4A/5 minutes

7usiness Services Minimal supervision Some guidance P otocop!ing documents 0u7lic Sector Notices revie" 4see sample5 S,dne, Morning .erald article to read and revie" 4see sample5 Send an email to t e team introducing t emselves ,dentif! and summarise in a report "it eadings$ t e agenc!Cs policies on o Bisitors o .elep one calls o Messages o Annual :eave o ?'S P otocop!ing documents :aminating documents Data entr! Sc eduling meetings$ including room %ookings Assignment of ca% c arges and car %ookings Dail! mail distri%ution for t e team or section Receive and making p one calls on %e alf of t e agenc! $n ormation &ec:nology (lean screen and mouse 4if it uses a tracking %all5 on computers used %! team

0-tensive guidance

Send an email to t e rest of t e team introducing t emselves ,dentif! and summarise in a report "it eadings$ t e agenc!Cs policies on o Accepta%le use of ,nternet7email o ?'S (reate a 'W7SW inventor! for t e e&uipment %eing used at t eir desk ,nvestigate a t!pe of ard"are or soft"are re&uired %! t e organisation Data entr!

,nstall specific soft"are on a computer

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 12 of 42

M'1$(M &AS.S: 4A3 :ours

7usiness Services Some guidance Produce simple documents 4letters$ reports etc5 using t e P( Receive and rela! telep one and ot er incoming messages for a period of time ?%serve protocol for preparing and processing financial documentation for cas flo" and accounting records Summarise " at t!pes of forms are used " en$ and " ere possi%le ask for samples (op!$ collate and file documents$ in accordance "it office protocols$ as re&uired Document t e met ods used for file and storage of documents in t e "orkplace Draft simple correspondence "it t e aid 7 approval of t e supervisor Select$ operate and maintain a piece of office e&uipment to complete a given task (reate an ?'S poster for use in t e "orkplace 1pdate t e contact list for t e team (omplete a 5o6ernment Agenc, 0rofile Sheet 4see sample5 Assist "it t e preparation of folders or packages for meetings$ training sessions or conferences Inter6iewing staff re career pat s and opportunities "it in t e agenc! 4see sample5$ and "riting up t e results in a report Document t e mail processes 4%ot incoming $n ormation &ec:nology Produce simple documents 4letters$ reports etc5 using t e P( Summarise " at forms are used and " en$ 4if possi%le o%tain copies5 Inter6iewing staff a%out career pat s and emplo!ment opportunities "it in t e agenc! 4see sample5 1pdate t e contact list for t e team Design an ?'S poster for use in t e "orkplace Assist on t e elpdesk to ans"er first level client &ueries 1se elpdesk tracking s!stem ,nstall perip erals for internal clients Service printers as per manufacturers instructions (reate a 'W7SW inventor! using a spreads eet or data%ase package (onfirm SW licensing in area ?rganise and catalogue SW 8urn (Ds7DBDs as re&uired ,nvestigate a t!pe of ard"are or soft"are re&uired %! t e organisation$ and "rite a report on findings (reate a net"ork diagram for area of "ork (reate a spreads eet or data%ase to summarise a %usiness activit! Revie" e-isting reports and see if t e! can %e improved for functionalit!

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 19 of 42

7usiness Services 0-tensive guidance and outgoing5 Assist "it t e receipting$ stamping and distri%ution of incoming mail ?%serve and$ if possi%le$ %e part of pett! cas andling procedures$ reconciliation$ invoicing and %anking ?%serve and$ if practical$ perform %ank reconciliations and ot er accounts duties

$n ormation &ec:nology ,nstall re&uired application soft"are ,nstall operating s!stem soft"are Run standard diagnostic tests$ including virus protection

MAB$ &AS.S: 4AC days

7usiness Services Some guidance Write t e operating instructions for a piece of e&uipment used for t e first time (reate a Work 0lacement 3rientation Manual for WP students in t is agenc! 4see sample5# Note2 t is pro+ect ma! %e completed %! more t an one student over a period of time $n ormation &ec:nology Write t e user documentation 4operating instructions5 for a piece of e&uipment used for t e first time Write a soft"are user guide on particular package or feature ,nstall or upgrade virus protection soft"are (reate a document re&uiring desktop pu%lis ing or t e integration of several soft"are packages G ost soft"are as re&uired ,nstall and optimise operating s!stem soft"are 'elp create a "e% page or "e% site for t e agenc!$ follo"ing agreed guidelines and design principles

0-tensive guidance

,dentif! and retrieve documents from t e computer$ perform data entr!$ print mont l! statements 7prepare invoices using a computerised account s!stem

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 14 of 42

&AS.S WH$#H #AN 7' P'RF%RM'1 W$&H%(& A 1'S. %R P#

7usiness Services Student) directed S,dne, Morning .erald article to read and revie" 4see sample5 $n ormation &ec:nology Select an ,. related +o% in t e emplo!ment section of ne"spaper 4e#g# SM'5 to note career opportunities of interest in ,. industr!# Summarise t e +o% re&uirements and determine its training re&uirements (reate a 'W7SW inventor! of e&uipment and soft"are %eing used Inter6iewing staff re career pat s and opportunities "it in t e agenc! 4see sample5 Assist on t e elpdesk to ans"er first level client &ueries 1se elpdesk tracking s!stem ,nstall perip erals for internal clients Service printers as per manufacturers instructions

Some guidance

/iling Working "it t e mail room Working "it reception Inter6iewing staff re career pat s and opportunities "it in t e agenc! 4see sample5$ read! to "rite a report at a later time Attend meetings 4" ere appropriate5 Receive and rela! telep one and ot er incoming messages " ile staff are on a %reak Assist in setting up meetings Prepare information packages

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 1F of 42

Sample tasks
/ollo"ing are t e sample tasks mentioned in t e previous task lists# Some are direct p otocopia%le s eets t at !ou can give to t e studentK ot ers ave supervisor notes to accompan! t e task#

. e "ords of a recent "ork placement student in a government department give a real insig t on t e value of "ork placement2
CThe 7est part of m, work placement is 7eing a7le to practise m, skills in a 7usiness and help with dail, acti6itiesD also the o6erall e8perience of a new en6ironment. M, message to other students a7out the work placement program is that it is a fantastic opportunit, to get a feel of the work en6ironment and gi6es ,ou perspecti6e and direction for the future. It is great for seeing what the learning process will result in which will help to gi6e ,ou either moti6ation to continue or to change the direction of ,our studies.E MM$ *ear 12 8usiness Services student$ Septem%er 2>>A

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 1A of 42

Pu"lic Sector Notices D mini task

Provide t e student "it t e link to t e latest cop! of t e 0u7lic Sector Notices$ and ask t em to complete t e follo"ing &uestions# . is s ould assist t e student to increase t eir kno"ledge of ) future "ork7career directions ) NSW pu%lic sector emplo!ment opportunities# At t e end of t e activit!$ discuss "it t e student " at t e! ave learnt# Student &uestions 1# W at is t e date of t e 0u7lic Sector Notices t at !ou ave %een givenG 2# W at information can !ou find in t e 0u7lic Sector NoticesG :ist eac t!pe as !ou "ork t roug t e document# 9# Record if t e government agenc! !ou are "orking "it as an! advertisements in t is edition of t e 0u7lic Sector Notices# 4# ,f !es$ "rite do"n t e position titles of t e +o%s# F# ( oose an! position of interest in t is edition of t e 0u7lic Sector Notices$ p otocop! it and underline t e follo"ing2 a# t e name of t e position %# t e location c# permanent or temporar! d# full)time or part)time e# position num%er f# information package contact details g# closing date for application A# (reate a ta%le for t is position t at includes a# all of t e details a%ove %# t e responsi%ilities in t is position c# t e selection criteria for t is position 4including common selection criteria5 d# evidence of !our current skills$ relating to eac criteria e# " at skills !ou "ould need to practise or develop no" to meet t ese selection criteria in t e future#

*ou can use t e follo"ing "e% sites to elp !ou2 ,nformation a%out "orking for State government$ including pa! and conditions$ 00?$ et ics and "orkforce profile# ttp277"""#!ourcareer#ns"#gov#au7 ,PAA NSW aims to en ance t e relevance$ integrit!$ reputation and intellectual %ase of t e pu%lic sector# . e most relevant information for t is e-ercise is in t e :earning L Development area# ttp277"""#ns"#ipaa#org#au7

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 1H of 42

Sydney Morning Herald article D mini task

Adapted from an article in The S,dne, Morning .erald$ 1J /e%ruar! 2>>42 Radar

If youre ambitious, dont mind a fixed salary and good opportunities for secondment, a public service job might offer the best deal.
Julie-Anne OHagan It is a common perception that private companies pay better wages, while public organisations offer better conditions. But these differences are fading. About .! million of us wor" for government# owned organisations, from local council garbologists to senior e$ecutives at Australia %ost and Telstra. &Education, government administration, defence, health and community services are the biggest public sector employers.' (verall, fewer people are )oining the public service * about +, per cent of wor"ers, compared with -, per cent in the mid# ./,s. That0s because the private sector has improved wor"ing conditions to attract and retain younger staff, concedes 1teve Turner, the acting assistant secretary of the %ublic 1ervices Association of 213. But private bosses are still lagging. 4The glass ceiling for women is probably less hard to brea" than in the private sector,5 he says. 4The public service tends to follow community perceptions better and follow the Anti# 6iscrimination Act more rigorously. It0s also got a merit#based appointment system.5 %romotional opportunities are good for those moving within the public sector, often without losing benefits such as leave entitlements, Turner says. 7ob choice is broad, too8 4Most people thin" of public servants as cler"s, but )obs are varied * from 2ational %ar"s to firefighters, doctors and lawyers.5 The pay is no worse than private sector )obs, Turner says. 4If you0re a receptionist for a doctor, you tend to end up on federal Australian 3or"ers Agreements &A3As', which are necessarily well paid.5 (ne negative development in the public sector is a decrease in training, 1mith says. 4There are significant s"ills shortages in some sectors and the public sector is not training as many people as it did in the past. The public sector has long been a significant source of staff for the private sector.5 7ob see"ers should loo" past public or private sector benefits to e$amine the culture of a prospective wor"place, says 1tephen Mugford, a former social sociologist who now runs an independent social resource company in 9anberra. 41ome people en)oy wor"ing hard in the private sector and earning s:uillion dollars, but for others that speed of gratification and the ease of dismissal aren0t a turn#on. 41ome people realise they can earn a pretty good salary in the public sector and rise rapidly up the ran"s. The hours may not be as obscene and it might suit their need for )ob security and fle$ibility.5

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 1J of 42

.'0 'A::MARES ?/ P18:,( BS PR,BA.0

Salary #onditions

Private More room for negotiation .rend to"ards enterprise agreements determined on individual %asisK performance %onusesK %enefits suc as laptop$ mo%ile$ car and e-pense account

Security o employment

:ess secureK contract "ork common

Pu"lic Predetermined %rackets more common /le-itime and rostered da!s offK %etter superannuationK paid maternit! and paternit! leave 4; "eeks ranging up to 9A "eeks at t e 1niversit! of S!dne!5K %enefits$ suc as laptops and cars for e-ecutivesK secondment "it out losing original +o%K leave "it out pa!K good training 4t oug t is is diminis ingK 1F cumulative sick leave 4also availa%le as carers leave5K and famil! and communit! service leave 4five da!s ever! t"o !ears to attend funerals$ religious events$ move ouse etc5# Ber! secure for permanent +o%s

+uestions 1# 2# 9# 4# F# A# H# J# ;# W at is meant %! t e terms Mpu%lic sector and Mprivate sectorG 'o" man! Australians "orked for government)o"ned organisations in 2>>4G W at are t e F largest pu%lic sector emplo!ersG Name at least A positive aspects of "orking in t e pu%lic sector# According to one commentator$ is t e pu%lic sector providing sufficient training for its staffG W ! mig t t e private sector %e interested in o" muc training is taking place in t e pu%lic sectorG W at ave !ou o%served a%out "orking in t e pu%lic sector so farG Are t e salar! and conditions in t e pu%lic sector t e same no" as t e! "ere in 2>>4G 1sing t e 00? "e% site 4statistics and pu%lications pages5$ determine " et er t e government agenc! !ou are in is meeting its 00? commitments#

(se ul !e" sites /or information a%out "orking for State government$ including pa! and conditions$ 00?$ et ics and "orkforce profile$ c eck out t is site# ttp277"""#!ourcareer#ns"#gov#au7 A collection of 00? statistics from individual NSW Pu%lic Sector agencies# ttp277"""#eeo#ns"#gov#au7

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 1; of 42

0overnment Agency Pro ile S:eet D medium task

Would !ou like to kno" more a%out t e agenc! t at is osting !ouG Do !ou "ant to kno" more a%out emplo!ment in t is agenc!G Ask !our supervisor a%out t e %est "a! to get ans"ers to t e &uestions %elo"# 1# 2# 9# 4# F# A# H# J# ;# W at is t e main function of t e organisation7agenc!G W en "as t e organisation7agenc! esta%lis edG ,s it part of a larger organisationG W at t!pes of occupations are found in t is agenc!G 'o" does t e organisation7agenc! recruit ne" staffG ,n an intervie"$ " at "ould t e emplo!er look for in a ne" recruit in !our area of "orkG ,f !ou "ere emplo!ed in a permanent position in !our "ork placement area$ "ould !ou ave to +oin a unionG ,f !es$ " ic oneG ( oose a +o% t at interests !ou in t is organisation7agenc!# W at educational level "ould !ou need to reac if !ou "ant to %e emplo!ed in t is +o%G Are t ere an! special su%+ects !ou need to stud!G At " at levelG

1># (an !ou get a position doing t is +o% directl! from secondar! sc ool$ or do !ou need furt er educationG 11# (an !ou access t is +o% t roug trainees ips or apprentices ipsG ,f !es$ descri%e o"# 12# ,s t ere on)t e)+o% training t at !ou can do$ or do !ou need to complete a course to %ecome full! &ualified in t is +o%G 19# ,f !ou need to complete a course$ " at courses are recommendedG ,nclude details of t e course name$ course provider$ " ere it is offered$ " et er it is part)time or full)time$ and o" long it takes# 14# 'o" difficult is it to get a +o% in t is organisation7agenc!G 1F# Are t e skills !ou learn in t is organisation7agenc! a%le to %e used in ot er government agenciesG 1A# W at opportunities are t ere to do furt er training courses " ile "orking for t is organisation7agenc!G

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 2> of 42

$ntervie! !it: sta mem"er D medium task

Notes to supervisor2 . is is an e-cellent starting activit! to gauge t e students skills and confidence " ile at t e same time elping t em %uild rapport "it ot er mem%ers of staff# Students mig t like to model t eir intervie" on t e "ork profiles of some !ounger people featured in t e Interesting -ork section on t e follo"ing "e%site2 """#!ourcareer#ns"#gov#au *ou ma! "is to use t e students finis ed "ork in !our o"n internal communications e#g# !our in) ouse +ournal or ne"sletter#

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 21 of 42

$ntervie! !it: sta mem"er D medium task

Practise !our interpersonal and communication skills %! intervie"ing a clerical or ,. officer in !our ost organisation or agenc!# 8efore t e intervie"$ !ou "ill need to negotiate a suita%le time "it t em# During t e intervie"$ take notes on t e follo"ing$ and "rite t em up 4"it a p oto of t e staff mem%er if possi%le5# ( eck %ack "it t em on !our report %efore !ou s o" it to !our supervisor# *ou ma! also "is to take t is report %ack "it !ou to use in t e follo" up activities !ou do at sc ool or .A/0# .r! t e 4 &uestions used on """#!ourcareer#ns"#gov#au W at do !ou doG 'o" did !ou get t ereG W ! do !ou like "orking in t e NSW governmentG W ! do !ou t ink t e government is a good emplo!erG ?R$ tr! t is more in)dept approac N ) ) ) ) ) ) ) ) ) ) Name and position in t e organisation7agenc! :engt of time in t at position Summar! of t e tasks t e! perform 'o" did t e! get to t at position 4education$ previous +o%s etc5G W at skills are t e most important in t eir positionG W at skills do t e! use t e mostG W o do t e! interact "it G W at "ould t e! c ange a%out t eir +o% if t e! couldG W at do t e! en+o! most a%out t eir +o%G W at advice "ould t e! give to an!one "anting a similar positionG

?R$ create !our o"n A> second intervie" version= /or e-ample$ /irst impression of t e agenc! 8est e-perience in t e +o% Most used skill 8est idden talent Nicest compliment on t e +o% . e t ing , never "ant to do again 8est part of t e +o% 8est %it of adviceN# for life

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 22 of 42

Work Placement %rientation Manual D ma=i task

AG0N(* :?G?

W''.A ,%N0 W%R. P,A#'M'N& PR%E'#&:

#R'A&$N0 AN $N1(#&$%N MAN(A, F%R W%R. P,A#'M'N& S&(1'N&S

Agenc! Name2 IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 29 of 42

&ask : *our task is to produce an induction manual for t e agenc! to use "it ot er
"ork placement students# *ou ma! %e "orking on t is Mfrom scratc $ or !ou mig t %e adding to "ork done %! ot er 'S( B0. students %efore !ou# . e manual s ould %e "ord processed and presented in a professional format 4including %inding if possi%le5# Make sure t e manual includes a cover s eet$ contents page$ appropriate appendices and an inde-# 0-amples of sample manuals and informative induction "e% sites include2 ttps277"""#det#ns"#edu#au7industr!programs7clients7groutrco7natlstan7regikit7part>> >4#pdf ttp277"""# r#unimel%#edu#au7induction)for)ne")staff7 ttp277"""#s ark%a!#"a#gov#au7emplo!mentIopportunities7documents7staffIinducti onI%ooklet#pdf ttp277ne"staff#murdoc #edu#au7

Work t roug t e follo"ing resource2 ttp277onlineli%A2#tafens"#edu#au7%us7lo72>>2I92;I>>9Iot72>>2I92;I>>9I>># tm 8ased on !our c osen induction manual structure$ organise and e-pand on t e follo"ing eadings2 role of t e agenc! organisation c art and personnel office7floor la!out c art of t is agenc!s interaction "it ot er agencies7departments7personnel and ot er organisations ousekeeping details 4location of restrooms$ kitc en facilities$ tea7coffee7milk arrangements$ stationer!$ securit! pass$ staff communication ) pigeon oles5 o .int! some of this information was included in the orientation session on ,our first da, of work placement "orking ours 4and recording !our time "orked on a fle-i s eet5 emergenc! evacuation procedures first aid officers in t e %uilding safe "orking practices7risks and a<ards in t e "orkplace 4?'LS re&uirements5 use of office e&uipment 4p otocopier$ fa-$ telep one$ computer5 o .int! some of this information was included in the orientation session on ,our first da, of work placement procedures for receiving telep one calls procedures for rela!ing telep one messages procedures for picking up calls and transferring calls procedures for %ulk p otocop!ing procedures for andling mail records andling 4filing met ods7arc iving met ods5 o .int! 3rganise a suita7le time to meet with ,our super6isor to learn a7out the agenc,@s management of files location of t e staff telep one list procedures for %ooking meeting rooms7%oardroom
Page 24 of 42

A Supervisors Road Map for Work Placement in NSW Government Agencies

o .int! See ,our super6isor for information trou%les ooting computer pro%lems 4'elpdesk5 ) include telep one num%er and procedures for logging a pro%lem procedures for electronic file management list of useful internet "e% sites for agenc! personnel o .int! See Intranet site for details relevant policies suc as 00?$ (ode of (onduct and ?'LS st!le7correspondence procedures for agenc! staff include a map of t e local area o .int! tr, searching for one on the internet %uilding securit!7 ours7car park rec!cling procedures list of relevant acron!ms

W:at to do ne=t
A suggested approac to complete t e task is as follo"s2 1# Work t roug t e listed resource ttp277onlineli%A2#tafens"#edu#au7%us7lo72>>2I92;I>>9Iot72>>2I92;I>>9I>># tm 2# 1sing t e interactive tool in Make),t$ organise t e eadings in t e order !ou t ink is important for someone to kno"# . ose eadings include information a%out t e organisation$ amenities$ meet supervisor$ meeting ot er staff$ dress code$ ?'LS regulations$ terms of emplo!ment$ and la!out of "ork area# *ou ma! also "ant to add some more eadings e#g# from t e list on t e previous page 9# ?rganise all t e points a%ove into t e eadings !ou ave c osen 4# Devise a time line7sc edule to complete t e task 4discuss t is "it !our supervisor5 F# Gat er t e information ) !ou "ill need to arrange meeting times "it appropriate staff and locate all relevant information re&uired for inclusion in t e manual# *ou can "ork on some of t e manual " ile !ou are "aiting on information for ot er sections# A# (ompile a draft manual 4te-t onl! ) no formatting re&uired at t is stage5 H# Revise draft 4ask !our supervisor to revie"7proof read5 J# (omplete desktop pu%lis ing of manual ;# Print and present for assessment 4!ou "ill need to locate and operate t e %inding mac ine after training in its use#5

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 2F of 42

Sample forms and templates for supervisors

Student contact details
Make notes ere %ased on t e information !ou ave received from !our :(P# Student name: ..................................................................................................................... Sc:ool?&AF' NSW $nstitute: ................................................................................................. Sc:ool?&AF' NSW $nstitute p:one: ;;;;;;;;;;;;; Senior -ear: ;;;; )'& su"Fect: .......................................................................................................................... Placement 1ates: ................................................................................................................ Student mo"ile p:one no. 6i availa"le8: ;;;;;;;;....;;;;;;;;;;;.

,ocal #ommunity Partners:ip 6,#P8 coordinating t:e placement: ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ,#P contact name: ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;. ,#P contact p:one: ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;.

Notes: ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;

A Supervisors Road Map for Work Placement in NSW Government Agencies Page 2A of 42

Weekly planning template

/or t e "eek %eginning IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII

Monday
1ate 3:55 G:55 45:55 44:55 49:55 4:55 9:55 H:55 *:55 C:55 Notes

Tuesday

Wednesday

Thursday

Friday

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 2H of 42

Student skills audit D prior to start o placement?at induction

8efore , started t is "ork placement$ , t ink , ad t e follo"ing skills2
Not !et attempted Starting to develop 8ecoming competent

#ommunication Ber%al7oral Written Numerac! (sing % ice '>uipment .elep one (omputer P otocopier /acsimile Printer @ direct connection Printer @ net"ork connection Scanner Digital camera Bideo conferencing 0-ternal storage devices (D7DBD %urners Word processor package Spreads eet package Data%ase package Presentation package ,nternet %ro"ser ,nstalling soft"are 'mployment Related , can evaluate m! o"n "ork , can s o" independence and initiative in completing tasks , can learn ne" tasks &uickl! , can follo" ver%al and "ritten instructions , can "ork "it a group of people to complete a task , can meet deadlines , can find solutions t roug negotiation , can use appropriate soft"are to complete tasks , respect cultural diversit! in t e "orkplace %t:er
A Supervisors Road Map for Work Placement in NSW Government Agencies Page 2J of 42

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 2; of 42

Student Work Placement 'valuation Report

. is is a student evaluation of t eir "ork placement @ a &ualit! measure for !our agenc!# Students! please pro6ide honest and fair feed7ack so that we can continuall, impro6e our work placement program for other .S/ students at this agenc,. $N1(#&$%N Did t e first da! induction cover t e t ings !ou needed to kno" for t is placementG W at else "ould !ou include to make t e induction even %etterG *es 7 No

&AS.S Were t e tasks !ou "ere given appropriate for !our B0. courseG Was t ere enoug variet! in !our tasksG W at tasks did !ou en+o! t e mostG

*es 7 No *es 7 No

W at tasks "ere t e most value to !ou personall!G 4. e! ma! not ave %een t e ones !ou liked or t e ones !ou found eas!5

S(P'R)$S$%N Do !ou feel !ou "ere ade&uatel! supervisedG 'o" could t e supervision ave %een even %etterG

*es 7 No

$MPR%)'M'N&S ? #%MM'N&S ?verall$ o" could t e "ork placement ave %een even %etterG

Would !ou tell ot er students to come ere for t eir "ork placementG An! ot er commentsG

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 9> of 42

Student skills audit D at t:e end o placement

After , completed t is "ork placement$ , t ink , ad t e follo"ing skills2
Not !et attempted Starting to develop 8ecoming competent

#ommunication Ber%al7oral "ritten numerac! (sing % ice '>uipment .elep one (omputer P otocopier /acsimile Printer @ direct connection Printer @ net"ork connection Scanner Digital camera Bideo conferencing 0-ternal storage devices (D7DBD %urners Word processor package Spreads eet package Data%ase package Presentation package ,nternet %ro"ser ,nstalling soft"are 'mployment Related , can evaluate m! o"n "ork , can s o" independence and initiative in completing tasks , can learn ne" tasks &uickl! , can follo" ver%al and "ritten instructions , can "ork "it a group of people to complete a task , can meet deadlines , can find solutions t roug negotiation , can use appropriate soft"are to complete tasks , respect cultural diversit! in t e "orkplace %t:er
A Supervisors Road Map for Work Placement in NSW Government Agencies Page 91 of 42

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 92 of 42

Sample 'mail to your team mem"ers

Dear All As !ou ma! kno"$ "e are looking for"ard to osting ===< a -ear 44 7usiness Services student from yyyy Hig: Sc:ool in t"o "eeks for a "eek)long "ork placement# S e is currentl! covering filing and mail in class and undertook administration studies last !ear$ so s e is &uite capa%le= We ave sc eduled some activities e#g# some filing and preparing "orks op packages and a continuing task to %e completed during er "eek "it us# WeCll also %e asking === " at s e "ould most like to practise or learn# Ho!ever< t:ere is great scope or you to "ook in !it: me some suita"le 7usiness Services tasks or :er to completeI ,t !ould "e really great i s:e :ad t:e c:ance to !ork !it: eac: o t:e teams in our area over t:e !eek. Suita%le tasks !ou or !our team could arrange to complement " at "e ave planned "ould include fa-ing$ preparation of mail$ preparation of folders7packages$ meeting set)ups$ o%servation and if possi%le$ %eing part of pett! cas transactions$ drafting simple correspondence under supervision$ and operating e&uipment under supervision e#g# %inding and laminating# We "ant to provide lots of variet! and interest during ===s time "it us and also give er t e opportunit! to prioritise tasks using "ork t at can %e allocated to er in)tra!$ using t e attac ed form#OO We look for"ard to !our approac ing us "it some tasks$ and !our ever friendl! support of t e student " ile s e is ere#

## This the work request form from page $

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 99 of 42

#on identiality Agreement

/or use " ere t e confidentialit! clause on t e Student 0lacement 1ecord needs furt er support# &:is agreement concerns t:e HS# )'& W%R. P,A#'M'N& IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII IIIIIIII Student Name at IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII IIIII Government Agenc! Name from IIIIII 7IIIIII 7IIIIIII to IIIIII 7IIIIII 7IIIIIII

, understand t at during t is "ork placement , ma! ave access to government agenc! information t at is not for pu%lic disclosure and is confidential# , agree t at , "ill not conve! to an! person outside t e ost "orkplace an! kno"ledge or information of a confidential nature " ic is gained in t e course of t is "ork placement# , "ill at all times s o" lo!alt! to"ards t e ost NSW government agenc!# , understand t e seriousness of an! %reac of t is (onfidentialit! Agreement# /ailure to maintain confidentialit! ma! result in t e immediate termination of t e "ork placement$ disciplinar! action %! t e sc ool7.A/0 and possi%le legal action depending on t e seriousness of t e %reac #

Student Signature: @@@@@@@@@@ 'mployer Signature: @@@@@@@@@@

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@1ate:

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@1ate:

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 94 of 42

Sample Workplace $nduction

NSW Department of 0ducation and .raining) Bocational 0ducation in Sc ools Directorate @ HS# )'& W%R. P,A#'M'N&
S'' also: %n &mployer's (uide to Workplace )earning< Section *< and Work Placement made easy*: 1ay %neA$nduction< #:ecklists< Student Sa ety< ,ast 1ay Wrap and !e" site: !!!.eJ!p.det.ns!.edu.au Welcome .o t e agenc! i#e# NSW Department of 0ducation and .raining .o t e Directorate 2 B0iS .o t e teams ) and introduce7 indicate ke! personnel Responsi%ilities to students and e-pectationsK supervision arrangements :ocations :unc roomK "ater coolerK ot er facilities onsite or near%! .oilets /irst aid facilities Eitc en @ fridge$ micro"ave$ toaster$ ot "ater ?ffice mac ines 4p otocopier$ fa-$ printers$ s redder$ "ork %enc area5 Meeting and conference rooms Supplies 7 stationer! ,nformation Securit! cards provide access to t e floors$ not t e %uilding 0mergenc! procedures Attendance procedures @ p one IIIIIIIIIIIIIII4P 2 ;244 IIIIIII5 if !ou e-pect to %e in late$ or too ill to attend "ork 'ours of "ork J#9> @ 4#9> or IIIIIIIIII)IIIIIIIII 8reaks2 1 our lunc plus tea7coffee %reak 41F minutes5 " en re&uired Workstation Set 1p (omputer .elep one and stationer! Workplace /amiliarisation Rec!cling procedures (ommunication practices @ e)mail$ telep one$ pigeon oles ?rganisational structure Workplace et ics @ pu%lic sector plus use of computer7e)mail$ confidentialit!$ p one calls Workplace Safet! Refer2 WP made eas,F ( ecklist see page 2$ and Student Safet! Agenc! policies on %ull!ing$ arassment and discrimination Workplace .our 4Refer2 WP made eas,F Student Safet!5 (omplete induction c ecklist Workplace .asks Dail! tasks /irst da! tasks Pro+ect for t e "eek$ " ere relevant B0. course industr! skills tasks2 focus areas$ c oices$ +ournal

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 9F of 42

:ast da! tasks @including receiving t e student ma-i task$ feed%ack from student L from agenc!$ pointers for t e future 4Refer WP made eas,F :ast Da! Wrap#5

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 9A of 42

Sample student sc:edule A 7usiness Services !ork placement

MODE ! mi$ of planned and incoming tas"s from four teams "#$E%&I"IO'8 Main and co#supervisor from team B ;admin ; officers re:uesting tas" "(#DE'(! <ear + Business 1ervices &second placement'

(as) *M
Monday 1tudent induction = site tour Email personal introduction to staff Interview with clerical officer >prepare profile as 3ord document ; digital photo %hotocopying for meeting *priority )ob ?amiliarisation with @ 6rive8 prepare cab charge and car boo"ing using agency proformas 9hec" in*tray for tas"s8 Argent photocopying 9ar boo"ing Mail run for the site0s state offices & hour' %etty cash Meeting set up Answering phones for team B *coaching re:uired Besearching (C1, ((1, (C1 9ttee minutesD Agency (C1 policy Interview with young clerical officer with private>public sector e$perience &student to arrange interview time' (bserving editing of an on#line resource %reparing promotional pac"ages *boo"ed ahead Anticipated bul" photocopying#not eventuate %repare draft tables and schedules (bserve preparation of documents eg briefings Assist admin officer team B (bserve use of contract template 1et up wee"ly staff meeting 1mall presentation to 3% student %etty cash transaction

"upervisor
Mostly main supervisor from Team B ; those providing the tas"s Main supervisor ; agency mail personnel ; admin ; various

(as) $M
Assist with petty cash process 6evelop template, photocopy, attach to sets of papers, distribute to ! staff %hotocopy and collate resources Bac" to bac" photocopying 9olour photocopying 1tudent document mail procedures ; their learning Ma"ing phone calls to identify availability of e$ternal clients &coaching and supervision' 1tudent document phone procedures ; learning TBIM files8 introduction Mail merge#observe 3or"9over 213 website * student familiarisation

"upervisor
9o#supervisor from Team B ; those re:uesting tas"s

(uesday

Main supervisor >%A to 6irector

+ednesday

Earious staff

Admin officer

(hursday

Main supervisor Admin officer B (fficer, 9 Admin officer, 9 9o#supervisor ; various Page 9H of 42

,riday

TBIM files # creating, labels &TBIM = 9oda%rint', storing, retrieval etc Issue cab vouchers Public Sector Notices activity ; e$plore 6ET CB website Bange of urgent admin tas"s 9ollating, binding and laminating eg phone logs, certificates Eisit from student0s supervisor at TA?E>school

Admin officer Admin officer B Main superv B for last part afternoon

A Supervisors Road Map for Work Placement in NSW Government Agencies

%repare several fa$es and transmit#coaching ?iling of reports for team leader B

Mutual feedbac" >closing tas"s.

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 9J of 42

Help ul Hints: . e activities on Da! 1 s ould give !ou a good idea a%out t e students capacit! ) %ut it ma! still take &uite some time for s !ness to dissipate= . e intervie" on Da! 1 "it a clerical officer outside t e immediate team can lead to good additional links "it t e student and furt er activities re&uested %! t at officer# 'ave some e-tra activities read! to go in case some plans fall t roug eg 0u7lic Sector Notices activit! or a range of ?'S resources from !our agenc! or an activit! linked to !our agenc!s "e%site7s# . ere is great value in aving a co)supervisor$ particularl! in case !ou are called a"a! to a meeting or ave an Murgent to attend to# . e! ma! not necessaril! ave an e&ual supervisor! load %ut sharing t e responsi%ilit! is great= ?ccasional emails re&uesting "ork for t e student 4"it e-amples of tasks5 "ill +og people to provide tasks t e! ma! not ave t oug t of# Activities in !our "orkplace t at add value to t e placement include p otocop!ing$ collating$ %inding$ laminating$ ans"ering t e p one$ making p one calls and frontline greeting# Go out of !our "a! to include t e student in !our morning tea %reaks @t oug often t e! dont drink tea or coffee @ and if t eres food$ give t em a plate to offer around to ot ers as t is can put t em more at ease t an standing around# 8ut not al"a!s=

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 9; of 42

Sample re lective learning Fournal A &)'&K Work placement

Students Name2 III Nicky N. IIIIIIIIIIII As a record of !our activities7ac ievements " ilst in "ork placement$ please enter !our dail! activities and learning e-periences in t e space provided for eac da! of !our "ork placement# . is form s ould t en %e signed %! !our emplo!er7supervisor and returned to !our .A/0 B0. teac er# 1ay 4 61ate: 49?2?5* 8 Start time: G:55 am Finis: time: C:55 pm

Organise and calculate catering for the interview panel. Stapled and folded 2004 telephone directory, created cull/call list record, answered telephone calls, filed documents and sorted documents.
1ay 9 61ate: 4C?2?5* 8 Start time: G:55 am Finis: time: C:55 pm

andle mail !y receiving, sorting and distri!uting. "reparing mail to !e sent out. #yping documents, arrange for courier to pick up mail. "articipated in virtual reality simulation and evacuation scenarios. $ata entry and interacting with staff.
1ay H 61ate: 4*?2?5* 8 Start time: G:55 am Finis: time: C:55 pm

$ata entry preparing letters to !e sent out. %ssisted staff in creating letters from templates and typing. #yping out replica of work placement log and training and development information. &mailing documents and o!serving payroll.
1ay * 61ate: 4C?2?5*8 Start time: G:55 am Finis: time: C:55 pm

&sta!lished a filing system, photocopied and laminated master copy. 'reated %4 (inder manuals for audit, director and master copy. )sed la!elling machines and filed manila folders.
1ay C 61ate: 4/?2?5*8 Start time: G:55 am Finis: time: C:55 pm

O!served spreadsheet creation and style formats. 'reated tickets and learnt a!out the programming and *# part of +ail'orp. 'reated a station circular document for #eddy (ears "icnic. 'ustomi,ed tool!ar in word.
0eneral #omments2

+ail'orp was a great e-perience as * was a!le to apply skills already learnt to situations in the workplace and was a!le to learn new skills and knowledge. *t has ena!led me to have a second view of an office environment and the working environment. *t has given me insight into my future career and endeavours. +ail'orp Staff ensured a warm welcome and an en.oya!le time#

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 4> of 42

IIIIIIIIIIIIIIIIIIIIIIIIIIIII 0mplo!er7supervisor Name

IIIIIIIIIIIIIIIIIIIIIIIII Signature

IIIIIIIIIIIIIIIIIIII Date

K&)'&: &AF' NSW delivers t:is HS# )'& course to t:is sc:ool student

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 41 of 42

+seful sites
Work Placements in 0overnment Agencies . is "e% site as %een specificall! developed to support government agencies and ot ers involved "it "ork placement# ,t contains do"nloads of all t e main documents in t is kit$ so t at t e! can %e modified to suit individual situations# ,t also as a feed%ack form$ and a glossar! of common B0. terms# ttp277"""#"orkplacement#ns"#edu#au Work Placement Made 'asyI . is site is useful for e-tra copies of t e emplo!er information s eets in t is kit$ and additional B0. course)specific student +ournals# ttp277"""#e<"p#det#ns"#edu#au7 Sc:ool to Work . is "e% site "ill give !ou an insig t into t e Sc ool to Work Program in NSW government sc ools# ,t as ot er links t at support students transition planning# ttps277"""#det#ns"#edu#au7vetinsc ools7sc oolto"ork7inde-# tml yourcareer . is site is a%out t e great careers and ama<ing "ork opportunities in t e NSW Government# ,t provides information and links a%out o" !ou can ac ieve a re"arding pu%lic service career and make a difference to t e communit!# ttp277"""#!ourcareer#ns"#gov#au7 Eo"s NSW NSW Government +o%s online# Selection for NSW Government positions is %ased on merit# . is means t at t e person " ose skills$ kno"ledge and e-perience %est matc t e +o% re&uirements "ill %e selected# ttps277+o%s#ns"#gov#au7Start#asp Eo" 0uide 6o% Guide 2>>A offers detailed descriptions of a "ide range of +o%s including information on specific tasks and skills$ and education and training re&uirements for eac +o%# ttp277+o%guide#dest#gov#au7 MyFuture D national career in ormation !e" site Access information on career)related topics like education and training$ "ork and emplo!ment$ availa%le financial support$ and support services# ttp277"""#m!future#edu#au7 NSW 7oard o Studies curriculum documents or t:e 7usiness Services #urriculum Frame!ork and t:e $n ormation &ec:nology #urriculum Frame!ork W en on t e "e% site$ click on P8Q to access t e page "it t e latest 8usiness Services s!lla%us information$ and P,Q to access t e page "it t e latest ,nformation .ec nolog! s!lla%us information 4approved April 2>>A5# ttp277"""#%oardofstudies#ns"#edu#au7s!lla%usI sc7

A Supervisors Road Map for Work Placement in NSW Government Agencies

Page 42 of 42