Social
Sports
Religious
Professional
Work-Related
An Overview
A reminder to business leaders of the continuing
value of hands-on management and face-to-face
meetings:
Gregory Moorhead, Richard Ference, and Chris P. Neck, “Group Decision Fiascoes Continue: Space
Shuttle Challenger and a Revised Groupthink Framework,” Human Relations, 1991, vol. 44, pp. 539-550.
How Groups Make Decisions
Symptoms of Groupthink
Illusion of invulnerability
Collective efforts to rationalize/discount warnings
Unquestioned belief in the group’s inherent morality
Stereotyped views of “enemy” leaders
Direct pressure on a member
Self-censorship of deviations
Shared illusion of unanimity
Emergence of self-appointed “mind-guards”
Prescriptions for Preventing
Groupthink
How Groups Make Decisions
Group Problem Solving
Techniques to stimulate group problem-
solving capabilities
Brainstorming
Used in the idea-generation phase of decision
making that assists in development of numerous
alternative courses of action.
The Nominal Group Technique
Group members follow a generate-discussion-vote
cycle until they reach a decision.
The Delphi Technique
A systematic gathering of judgments of experts for
use in developing forecasts.