Frequency Table

Q1

Valid

1,00
2,00
3,00
4,00
Total

Frequency
2
32
51
15
100

Percent
2,0
32,0
51,0
15,0
100,0

Valid Percent
2,0
32,0
51,0
15,0
100,0

Cumulative
Percent
2,0
34,0
85,0
100,0

Q2

Valid

1,00
2,00
3,00
4,00
Total

Frequency
2
34
58
6
100

Percent
2,0
34,0
58,0
6,0
100,0

Valid Percent
2,0
34,0
58,0
6,0
100,0

Cumulative
Percent
2,0
36,0
94,0
100,0

Q3

Valid

2,00
3,00
4,00
Total

Frequency
6
55
39
100

Percent
6,0
55,0
39,0
100,0

Valid Percent
6,0
55,0
39,0
100,0

Cumulative
Percent
6,0
61,0
100,0

Q4

Valid

1,00
2,00
3,00
4,00
Total

Frequency
1
18
58
23
100

Percent
1,0
18,0
58,0
23,0
100,0

Valid Percent
1,0
18,0
58,0
23,0
100,0

Cumulative
Percent
1,0
19,0
77,0
100,0

Q5

Valid

2,00
3,00
4,00
Total

Frequency
17
66
17
100

Percent
17,0
66,0
17,0
100,0

Valid Percent
17,0
66,0
17,0
100,0

Cumulative
Percent
17,0
83,0
100,0

Q6

Valid

1,00
2,00
3,00
4,00
Total

Frequency
2
45
52
1
100

Percent
2,0
45,0
52,0
1,0
100,0

Valid Percent
2,0
45,0
52,0
1,0
100,0

Cumulative
Percent
2,0
47,0
99,0
100,0

X7

Valid

1,00
2,00
3,00
4,00
Total

Frequency
1
25
60
14
100

Percent
1,0
25,0
60,0
14,0
100,0

Valid Percent
1,0
25,0
60,0
14,0
100,0

Cumulative
Percent
1,0
26,0
86,0
100,0

Q8

Valid

2,00
3,00
4,00
Total

Frequency
49
50
1
100

Percent
49,0
50,0
1,0
100,0

Valid Percent
49,0
50,0
1,0
100,0

Cumulative
Percent
49,0
99,0
100,0

Q9

Valid

1,00
2,00
3,00
4,00
Total

Frequency
1
54
44
1
100

Percent
1,0
54,0
44,0
1,0
100,0

Valid Percent
1,0
54,0
44,0
1,0
100,0

Cumulative
Percent
1,0
55,0
99,0
100,0

Q10

Valid

1,00
2,00
3,00
4,00
Total

Frequency
24
60
13
3
100

Percent
24,0
60,0
13,0
3,0
100,0

Valid Percent
24,0
60,0
13,0
3,0
100,0

Cumulative
Percent
24,0
84,0
97,0
100,0

Q11

Valid

1,00
2,00
3,00
Total

Frequency
4
61
35
100

Percent
4,0
61,0
35,0
100,0

Valid Percent
4,0
61,0
35,0
100,0

Cumulative
Percent
4,0
65,0
100,0

Q12

Valid

1,00
2,00
3,00
4,00
Total

Frequency
2
46
50
2
100

Percent
2,0
46,0
50,0
2,0
100,0

Valid Percent
2,0
46,0
50,0
2,0
100,0

Cumulative
Percent
2,0
48,0
98,0
100,0

Q13

Valid

1,00
2,00
3,00
Total

Frequency
1
66
33
100

Percent
1,0
66,0
33,0
100,0

Valid Percent
1,0
66,0
33,0
100,0

Cumulative
Percent
1,0
67,0
100,0

Q14

Valid

1,00
2,00
3,00
Total

Frequency
1
22
77
100

Percent
1,0
22,0
77,0
100,0

Valid Percent
1,0
22,0
77,0
100,0

Cumulative
Percent
1,0
23,0
100,0

Q15

Valid

1,00
2,00
3,00
4,00
Total

Frequency
4
35
40
21
100

Percent
4,0
35,0
40,0
21,0
100,0

Valid Percent
4,0
35,0
40,0
21,0
100,0

Cumulative
Percent
4,0
39,0
79,0
100,0

Q16

Valid

1,00
2,00
3,00
4,00
Total

Frequency
7
40
39
14
100

Percent
7,0
40,0
39,0
14,0
100,0

Valid Percent
7,0
40,0
39,0
14,0
100,0

Cumulative
Percent
7,0
47,0
86,0
100,0

Q17

Valid

1,00
2,00
3,00
4,00
Total

Frequency
1
40
55
4
100

Percent
1,0
40,0
55,0
4,0
100,0

Valid Percent
1,0
40,0
55,0
4,0
100,0

Cumulative
Percent
1,0
41,0
96,0
100,0

Q18

Valid

1,00
2,00
3,00
4,00
Total

Frequency
2
22
63
13
100

Percent
2,0
22,0
63,0
13,0
100,0

Valid Percent
2,0
22,0
63,0
13,0
100,0

Cumulative
Percent
2,0
24,0
87,0
100,0

Frequency Table
Pelayanan

Valid

Buruk
Cukup baik
Baik
Sangat baik
Total

Frequency
1
8
69
22
100

Percent
1,0
8,0
69,0
22,0
100,0

Valid Percent
1,0
8,0
69,0
22,0
100,0

Cumulative
Percent
1,0
9,0
78,0
100,0

Fasilitas

Valid

Cukup baik
Baik
Sangat baik
Total

Frequency
45
54
1
100

Percent
45,0
54,0
1,0
100,0

Valid Percent
45,0
54,0
1,0
100,0

Cumulative
Percent
45,0
99,0
100,0

Kepuasan

Valid

Rendah
Cukup tinggi
Tinggi
Sangat tinggi
Total

Frequency
2
31
41
26
100

Percent
2,0
31,0
41,0
26,0
100,0

Valid Percent
2,0
31,0
41,0
26,0
100,0

Cumulative
Percent
2,0
33,0
74,0
100,0

Crosstabs
Pelayanan * Kepuasan Crosstabulation

Pelayanan

Buruk
Cukup baik
Baik
Sangat baik

Total

Count
% of Total
Count
% of Total
Count
% of Total
Count
% of Total
Count
% of Total

Rendah
1
1,0%
1
1,0%

2
2,0%

Kepuasan
Cukup
tinggi
Tinggi

5
5,0%
25
25,0%
1
1,0%
31
31,0%

2
2,0%
29
29,0%
10
10,0%
41
41,0%

Sangat
tinggi

15
15,0%
11
11,0%
26
26,0%

Total
1
1,0%
8
8,0%
69
69,0%
22
22,0%
100
100,0%

Fasilitas * Kepuasan Crosstabulation

Fasilitas

Cukup baik
Baik
Sangat baik

Total

Count
% of Total
Count
% of Total
Count
% of Total
Count
% of Total

Rendah
2
2,0%

2
2,0%

Kepuasan
Cukup
tinggi
Tinggi
26
12
26,0%
12,0%
5
29
5,0%
29,0%

31
31,0%

41
41,0%

Sangat
tinggi
5
5,0%
20
20,0%
1
1,0%
26
26,0%

Total
45
45,0%
54
54,0%
1
1,0%
100
100,0%

Regression
Descriptive Statistics
Kepuasan
Pelayanan

Mean
10,8700
17,3500

Std. Deviation
2,29912
2,49191

N
100
100

Correlations
Pearson Correlation

Kepuasan
1,000
,637
,
,000
100
100

Kepuasan
Pelayanan
Kepuasan
Pelayanan
Kepuasan
Pelayanan

Sig. (1-tailed)
N

Pelayanan
,637
1,000
,000
,
100
100

Variables Entered/Removedb
Model
1

Variables
Entered
Pelayanana

Variables
Removed
,

Method
Enter

a. All requested variables entered.

b. Dependent Variable: Kepuasan
Model Summary
Model
1

R
,637a

R Square
,406

Adjusted
R Square
,400

Std. Error of
the Estimate
1,78049

a. Predictors: (Constant), Pelayanan

ANOVAb
Model
1

Regression
Residual
Total

Sum of
Squares
212,637
310,673
523,310

df
1
98
99

Mean Square
212,637
3,170

F
67,075

Sig.
,000a

a. Predictors: (Constant), Pelayanan

b. Dependent Variable: Kepuasan
Coefficientsa

Model
1

(Constant)
Pelayanan

Unstandardized
Coefficients
B
Std. Error
,666
1,259
,588
,072

a. Dependent Variable: Kepuasan

Standardized
Coefficients
Beta
,637

t
,529
8,190

Sig.
,598
,000

Regression
Descriptive Statistics
Kepuasan
Fasilitas

Mean
10,8700
2,5600

Std. Deviation
2,29912
,51874

N
100
100

Correlations
Pearson Correlation

Kepuasan
1,000
,629
,
,000
100
100

Kepuasan
Fasilitas
Kepuasan
Fasilitas
Kepuasan
Fasilitas

Sig. (1-tailed)
N

Fasilitas
,629
1,000
,000
,
100
100

b
Variables Entered/Removed

Model
1

Variables
Entered
Fasilitas a

Variables
Removed
,

Method
Enter

a. All requested variables entered.

b. Dependent Variable: Kepuasan

Model Summary
Model
1

R
,629a

R Square
,396

Adjusted
R Square
,390

Std. Error of
the Estimate
1,79624

a. Predictors: (Constant), Fasilitas

ANOVAb
Model
1

Regression
Residual
Total

Sum of
Squares
207,114
316,196
523,310

df
1
98
99

Mean Square
207,114
3,226

F
64,192

Sig.
,000a

a. Predictors: (Constant), Fasilitas

b. Dependent Variable: Kepuasan

Coefficientsa

Model
1

(Constant)
Fasilitas

Unstandardized
Coefficients
B
Std. Error
3,732
,909
2,788
,348

a. Dependent Variable: Kepuasan

Standardized
Coefficients
Beta
,629

t
4,106
8,012

Sig.
,000
,000

Regression
Descriptive Statistics
Kepuasan
Pelayanan
Fasilitas

Mean
10,8700
17,3500
19,7000

Std. Deviation
2,29912
2,49191
2,97634

N
100
100
100

Correlations
Pearson Correlation

Sig. (1-tailed)

Kepuasan
1,000
,637
,701
,
,000
,000
100
100
100

Kepuasan
Pelayanan
Fasilitas
Kepuasan
Pelayanan
Fasilitas
Kepuasan
Pelayanan
Fasilitas

Pelayanan
,637
1,000
,648
,000
,
,000
100
100
100

Fasilitas
,701
,648
1,000
,000
,000
,
100
100
100

Variables Entered/Removedb
Model
1

Variables
Entered
Fasilitas, a
Pelayanan

Variables
Removed

Method
,

Enter

a. All requested variables entered.

b. Dependent Variable: Kepuasan
Model Summary
Model
1

R
,741a

R Square
,550

Adjusted
R Square
,540

Std. Error of
the Estimate
1,55867

a. Predictors: (Constant), Fasilitas, Pelayanan

ANOVAb
Model
1

Regression
Residual
Total

Sum of
Squares
287,654
235,656
523,310

df
2
97
99

a. Predictors: (Constant), Fasilitas, Pelayanan

b. Dependent Variable: Kepuasan

Mean Square
143,827
2,429

F
59,202

Sig.
,000a

Coefficientsa

Model
1

(Constant)
Pelayanan
Fasilitas

Unstandardized
Coefficients
B
Std. Error
-1,744
1,184
,291
,083
,384
,069

a. Dependent Variable: Kepuasan

Standardized
Coefficients
Beta
,316
,497

t
-1,473
3,530
5,557

Sig.
,144
,001
,000