Chelsea S. Mack 1201 Oak Brook Dr. NW Birmingham, AL 35215 chls_mack@yahoo.com csmack.weebly.

com Profile: o Young, charismatic professional who has excellent interpersonal skills with others o A team player who has great customer service o Detail-oriented o Consistent and organized o Passionate about art therapy and good work ethics Core Competencies: o Strategic Planning o Research methods o Management principles o Social media o Media writing o Microsoft programs o Public Speaking Education: o Bachelor of Arts in Communication Arts, Spring Hill College o Diploma with Honors, Tarrant High School o Dual Enrollment Program, Jefferson State Community College Professional Experiences: o Pharmacy Technician, Transdermal Therapeutics Pharmacy 2013-Present o Billing and receiving pharmacy insurance information to transmit copays o Making on average 50-100 outbound calls per day to follow up with patient about their prescriptions o Basic clerical assignments e.g. filing, data entry and retrieving voicemails from patients Customer Service Representative, Alorica-vendor for Verizon Wireless 2012 Provided customer service via telecommunications about wireless accounts Received on average 100-250 incoming calls about billing, technical support or shipments on wireless accounts o Had to meet daily quotas e.g. pass surveys with a score of 7 or higher and onecall resolution Intern for Marketing and Communications Department, Spring Hill College 2011 o Wrote press releases for local campus events e.g. Cure 4 Kids Walk, muscular sclerosis annual walk, and a publication, Understanding Homelessness: Causes and Consequences o Developed and implemented ideas for marketing concepts for the Student Center o o

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Chelsea S. Mack 1201 Oak Brook Dr. NW Birmingham, AL 35215 chls_mack@yahoo.com csmack.weebly.com Intern for Student Center for Career Services, Spring Hill College 2010 o Wrote and edited small columns on other on-campus interns for publication in college newspaper, SpringHillian o Wrote, edited and promoted marketing materials for a career webinar through online and print sources Intern for Americas Junior Miss, Americas Junior Miss 2009 o Assisted with media kits for local media outlets e.g. WKRG-Channel 5 and Bay Bears to promote the events o Maintained and updated the contestants in each county for each 50 states on a daily basis o Volunteered with parking, assisting parents of contestants and sponsors/vendors

Activities and Awards: Denise Cowan Memorial Award for Outstanding Community Service in Mobile Multicultural Student Union, VP of Programs Advertising and Public Relations Organization, VP of Membership National Association for the Advancement of Colored People 2011 2010 2009 2008

Community Involvement: Wilmer Hall, Volunteer o Volunteer for a semester to coordinate and implement a fundraising event o Goal for the event was $2500 o Total raised $750 and attendees was 115 Leflore Preparatory School, Tutor o Tutored for 9-12 with ACT practice tests and Algebra Vigor High School, Tutor o Tutored for the after-school program with Algebra and Biology Focus First for Impact Alabama, Photographer o Took screenings of children from 6 months to 7 years for eye diseases o Mailed film weekly to headquarters for testing o Daily clerical assignments e.g. stocking and recording data West lawn Elementary School, Tutor o Tutored for kindergarten and third grades with various subject matter 2011

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