Public Service Bureaucracies are fundamentally socio technical information processing systems.

store information Communicates with the general public.

Central role of information processing is an important one. ICTs are brought in to increase efficiency, effectiveness, transparency, and accountability to the Public Service Smith, !oorman, and "artin, #$%$& Issues' (hilst technology is beneficial there are accountability issues %. Privacy issues #. )nline accessibility issues e.g. hac*ing of information +. Training of Staff to use the new system ,. -uestion of accessibility by everyone in the country for e.g. rural areas where there is limited internet service Improves service provision

Solutions' Proper firewall security Setting up of TT Connect in rural areas to accommodate access to internet and computers.

Public Sector issues with ICT' To get' !eed for new accountability arrangements ICT ta*es over some tas*s held by humans

%. .ocumentation #. .escription of the unit +. structure

citation

Smith, "atthew /.0 !oorman, "erel 1.0 and "artin, 2aron 3. #$%$& 42utomating the Public Sector and )rgani5ing 2ccountabilities,4 Communications of the Association for Information Systes' 6ol. #7, 2rticle %.