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1.

INTRODUCTION
1.1 ABOUT THE PROJECT
The online customer relationship management project is a vital component for
reducing customer support load. Customer can be in touch with the Online Customer Care Desk. They use the user-friendly interfaces to post requests and know about their request status and also about the previous solutions given to the requests.

The

ome !age contains "inks not only for

ome# Contact $s# %tc# but also for

&"ogin-'or-%mployee(# &!ost-a-)uery(# &!revious-*olutions( and &)uery-*tatus( which must be redirected to their respective pages.

A click on Post Query link redirects to the Post a query page where the insertion of the query along with name of the customer who posted the query, product name etc into the respective table. The link Queries lets us to access a page that allows the user to select the particular dept from a dropdown list and get the respective department specific queries and solutions. The Query Status should the Stored in backend. ogin should filter the users and lets them go only to pages authori!ed only to them but not to other user"s pages.
There are two types of authori+ed users,

#. Query $anager, who has to direct the queries posted to the respective
e-ecutives.

%. &ustomer &are '(ecutives )from various departments*, answer the queries posted by the customers related to their department. +. The &ustomer $anager ,ome Page must have to allocate the department using a allotment forum, which would use its allocating capabilities. The &ustomer &are '(ec home page should have the functionality both for retrieving the previous questions for reference )static data display on grid* and giving solution to the queries pertaining to his dept only )that which are displayed on grid* using a data grid with its viewing capabilities. Language Used #

-ront 'nd 0ack 'nd

. .

ASP./et SQ *erver

Modules 1. Home Page 2. New Customer Reg strat on !. Customer Log n " ew Produ#ts Post $A% &uer' " ew Answers

(. Manager Log n Add Em)lo'ees &uer' *tatus Com)leted &uer es Un Com)leted &uer' &uer' Allotment to Em)lo'ees Re)ort Customer Re)ort Em)lo'ers Re)ort Allotment Re)ort Pend ng Re)ort Answer ng Re)ort

+. E,e#ut -es Log n Allotted &uer' L st

Re)l' *u.m ss on

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