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}}}}\paperw11893\paperh16840\margl666\margr133\margt666\margb146
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18\cf0\par\pard\li1066\ri0\sl-400\slmult0 \fs18\cf0\f0\charscalex100 {
BA
NGLADESH RESEARCH PUBLICATIONS JOURNAL }\par\pard\li2093\ri0\sl-253\slmult0 \fs
20\cf0\f0\charscalex100 {ISSN: 1998-2003, Volume: 4, Issue: 2, Page: 172-184, Ju
ly - August, 2010}\par\pard\li1266\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1266\
ri0\sl-533\slmult0 \fs28\cf0\f0\charscalex100 {APPLICATION OF ELECTRONIC BANKING
IN BANGLADESH: AN }\par\pard\li4666\ri0\sl-346\slmult0 \fs28\cf0\f0\charscalex1
00 {OVERVIEW }\par\pard\li3280\ri0\sl-386\slmult0 \fs22\cf0\f0\charscalex100 {Sy
eedul Al-Amin}\fs12\cf0\f0\charscalex100\b {*}\b0 \fs12\cf1\f0\charscalex100\b {
1}\b0 \fs22\cf0\f0\charscalex100 { and Sk. Saifur Rahman}\par\pard\li1066\ri0\sl
-213\slmult0 \fs18\cf0\par\pard\li1066\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1
066\ri0\sl-293\slmult0 \fs20\cf0\f0\charscalex100 {Syeedul Al-Amin and Sk. Saifu
r Rahman. (2010). Application of Electronic Banking in}\par\pard\li1066\ri0\sl-2
53\slmult0 \fs18\cf0\f0\charscalex100 {Bangladesh: An Overview. Bangladesh Res.
Pub. J. 4(2): 172-184. Retrieve from}\par\pard\li1066\ri0\sl-240\slmult0 \fs20\c
f0\f0\charscalex100 {http://www.bdresearchpublications.com/a}\fs20\cf0\f0\charsc
alex100 {dmin/journal/upload/09164/09164.pdf}\par\pard\li4933\ri0\sl-213\slmult0
\fs18\cf0\par\pard\li4933\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li4933\ri0\sl-3
33\slmult0 \fs24\cf0\f0\charscalex100\b {Abstract}\b0 \par\pard\li1786\ri0\sl-36
0\slmult0 \fs20\cf0\f0\charscalex100 {\uc1\u8220XE-banking\uc1\u8221X refers to
systems that enable bank customers to access }\par\pard\li1786\ri0\sl-253\slmult
0 \fs20\cf0\f0\charscalex100 {accounts and general information on }\fs20\cf0\f0\
charscalex100 {bank products and services through }\par\pard\li1786\ri0\sl-240\s
lmult0 \fs20\cf0\f0\charscalex100 {a personal computer (PC) or other intelligent
device. Its products and}\par\pard\li1786\ri0\sl-240\slmult0 \fs20\cf0\f0\chars
calex100 {services can include wholesale products for corporate customers as wel
as}\par\pard\li1786\ri0\sl-253\slmult0 \fs20\cf0\f0\charscalex100 {retail and
fiduciary products for consumers. The main focus of this study is }\par\pard\li1
786\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {to examine the performance, p
roblems and prospects of E-banking in}\par\pard\li1786\ri0\sl-253\slmult0 \fs20\
cf0\f0\charscalex100 {Bangladesh. The study is descriptive in nature. It reveals
that E-banking }\par\pard\li1786\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100
{mostly depends on IT. At present, IT is a subject of widespread int
erest in }\par\pard\li1786\ri0\sl-240\slmult0 \fs20\cf0\f0\charscalex100 {Bangl
adesh. The government has declared IT as a thrust sector. The study }\par\pard\l
i1786\ri0\sl-253\slmult0 \fs20\cf0\f0\charscalex100 {recommends that a comprehen
sive E-banking will be possible only when }\par\pard\li1786\ri0\sl-240\slmult0 \
fs20\cf0\f0\charscalex100 {there will be political commitment with better IT inf
rastructure, internal}\par\pard\li1786\ri0\sl-240\slmult0 \fs20\cf0\f0\charscale
x100 {network, country domain and, above al}\fs20\cf0\f0\charscalex100 {l, a hig
h speed fiber optic link to }\par\pard\li1786\ri0\sl-253\slmult0 \fs20\cf0\f0\ch
arscalex100 {the information superhighway.}\par\pard\li1066\ri0\sl-213\slmult0 \
fs18\cf0\par\pard\li1066\ri0\sl-373\slmult0 \fs24\cf0\f0\charscalex100\b {Key wo
rds:}\b0 { }\fs24\cf0\f0\charscalex100\b {E-banking, IT, Internet, ATM, ACH, EF,
TBP}\b0 \par\pard\li1066\ri0\sl-400\slmult0 \fs24\cf0\f0\charscalex100\b {Intro
duction}\b0 \par\pard\li1786\ri0\sl-386\slmult0 \fs20\cf0\f0\charscalex100 {Inte
rnet technology has brought a revo}\fs20\cf0\f0\charscalex100 {lution in our con
ventional banking}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100

{system. Now it is an era of electronic ba}\fs22\cf0\f0\charscalex100 {nking. E


lectronic banking is the banking }\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\
f0\charscalex100 {activities performed through the electronic means, i.e., using
telecommunications }\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex
100 {network, web technology, computers, }\fs22\cf0\f0\charscalex100 {cellular p
hones and other electronic }\par\pard\li1066\ri0\sl-280\slmult0 \fs22\cf0\f0\cha
rscalex100 {devices. In 1961, First National City Bank of New York introduced su
ccessful}\par\pard\li1066\ri0\sl-266\slmult0 \*\tx4213\*\tx7213\fs22\cf0\f0\char
scalex100 {electronic system-based}\tab \fs22\cf0\f0\charscalex100 {transferable
}\fs22\cf0\f0\charscalex100 { deposition}\tab \fs22\cf0\f0\charscalex100 {certif
icate. With the}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {
advancement of technology, the first ph}\fs22\cf0\f0\charscalex100 {ase of E-ban
king was Electronic Fund}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charsc
alex100 {Transfer (EFT). The main elements of this EFT are- Automated Teller Mac
hine (ATM), }\par\pard\li1066\ri0\sl-280\slmult0 \fs22\cf0\f0\charscalex100 {Poi
nt of Sale (POS), and Automated Clearing House (ACHs). In 1967, Barclays }\par\p
ard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {Bank of UK established
the first Cash Dispenser. After one year, in 1968, France, }\par\pard\li1066\ri
0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {Sweden and Switzerland introduced f
irst \uc1\u8220XN}\fs22\cf0\f0\charscalex100 {ational cash dispenser network\uc1
\u8221X. In the}\par\pard\li1066\ri0\sl-266\slmult0 \fs20\cf0\f0\charscalex100 {
year of 1969, America and Japan began to run their self-made dispenser }\par\par
d\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {machine. This machine wo
rked off-line which was not linked with the computers}\par\pard\li1066\ri0\sl-28
0\slmult0 \fs22\cf0\f0\charscalex100 {of the bank. In 1972, Lloyd\uc1\u8217Xs Ba
nk of UK established first online \uc1\u8220Xcash point\uc1\u8221X which }\par\p
ard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {was linked with the ce
ntral computer }\fs22\cf0\f0\charscalex100 {of the bank. Today\uc1\u8217Xs machi
nes are the }\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {con
tribution of the research and development of the last 30 years which contain }\p
ar\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {a Full Graphics Sc
reen Monitor like a computer monitor. Customers can apply for }\par\pard\li1066\
ri0\sl-280\slmult0 \fs22\cf0\f0\charscalex100 {loan, verify their account inform
ation, fina}\fs22\cf0\f0\charscalex100 {ncial transactions etc. round-the-clock,
}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {even on weeken
ds, through the electronic banking. Bangladesh is in the }\par\pard\li1066\ri0\s
l-266\slmult0 \fs22\cf0\f0\charscalex100 {elementary stage of E-banking where th
e developed countries are in the stage of }\par\pard\li1066\ri0\sl-266\slmult0 \
fs22\cf0\f0\charscalex100 {\uc1\u8216XVirtual banks\uc1\u8217X (No man Banks) th
at have no physical offices in the traditional}\par\pard\li1066\ri0\sl-280\slmul
t0 \fs22\cf0\f0\charscalex100 {sense. Internet can be seen as a truly }\fs22\cf0
\f0\charscalex100 {global phenomenon that has made time }\par\pard\li1066\ri0\sl
-213\slmult0 \fs18\cf0\par\pard\li1066\ri0\sl-293\slmult0 \fs18\cf0\f0\charscale
x100\b {*Corresponding Author,}\b0 \fs18\cf0\f0\charscalex100 { Email:syeedul101
@yahoo.com}\par\pard\li1066\ri0\sl-200\slmult0 \fs16\cf0\f0\charscalex100 {Lectu
rer, Faculty of Business, Bangladesh University of Business & Technology (BUBT)}
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}}}}\pgwsxn11893\pghsxn16840\marglsxn666\margrsxn133\margtsxn666\margbsxn26\cols
2\colno1\colw9506\colsr-0\colno2\colw1586\pard\li1066\ri0\sl-213\slmult0 \fs18\c
f0\par\pard\li1066\ri0\sl-266\slmult0 \fs20\cf0\f0\charscalex100\i {Application
of Electronic Banking in Bangladesh }\i0 \par\column\pard\li0\ri0\sl-213\slmult0
\fs18\cf0\par\pard\li0\ri0\sl-253\slmult0 \fs18\cf0\f0\charscalex100 {173}\par\
pard\sect\sectd\sbknone\pgwsxn11893\pghsxn16840\marglsxn666\margrsxn133\pard\li1
066\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1066\ri0\sl-293\slmult0 \fs22\cf0\f0
\charscalex100 {and distance irrelevant to many transactions. This paper present
s the}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {performanc
e, problems and prospects of}\fs22\cf0\f0\charscalex100 { introducing E-banking
in Bangladesh. }\par\pard\li1066\ri0\sl-386\slmult0 \fs22\cf0\f0\charscalex100 {
Attempt has been made to fulfill the following specific objectives }\par\pard\li
1426\ri0\sl-386\slmult0 \*\tx1786\fs22\cf0\f0\charscalex100 {1.}\tab \fs22\cf0\f
0\charscalex100 {To Conceptualize the evolution of electronic banking practice
in }\par\pard\li1786\ri0\sl-280\slmult0 \fs22\cf0\f0\charscalex100 {Bangladesh }
\par\pard\li1426\ri0\sl-386\slmult0 \*\tx1786\fs22\cf0\f0\charscalex100 {2.}\tab
\fs22\cf0\f0\charscalex100 {To assess the existing scenario and to detect the p
roblems and prospects}\par\pard\li1786\ri0\sl-266\slmult0 \fs22\cf0\f0\charscale
x100 {related to the implementation of E-banking in private commercial banks }\p
ar\pard\li1786\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {and foreign commer
cial banks in Bangladesh. }\par\pard\li1426\ri0\sl-400\slmult0 \*\tx1786\fs22\cf
0\f0\charscalex100 {3.}\tab \fs22\cf0\f0\charscalex100 {To identify the operatio
nal process and the performance of E-banking in}\par\pard\li1786\ri0\sl-266\slmu
lt0 \fs22\cf0\f0\charscalex100 {Bangladesh in comparison to other developed nati
ons. }\par\pard\li1426\ri0\sl-386\slmult0 \*\tx1786\fs22\cf0\f0\charscalex100 {
4.}\tab \fs22\cf0\f0\charscalex100 {Finally, to identifying the macro le}\fs22\c
f0\f0\charscalex100 {vel benefits of electronic banking}\par\pard\li1786\ri0\sl266\slmult0 \fs22\cf0\f0\charscalex100 {operations in Bangladesh. }\par\pard\li1
066\ri0\sl-413\slmult0 \fs24\cf0\f0\charscalex100\b {Methodology and Limitations
}\b0 \par\pard\li1066\ri0\sl-386\slmult0 \fs22\cf0\f0\charscalex100\b \i {Method
ology}\b0 \i0 \par\pard\li1786\ri0\sl-400\slmult0 \fs22\cf0\f0\charscalex100 {Th
e study is descriptive in nature. Data used in this study are collected}\par\par
d\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {basically from the secon
dary sources. Pr}\fs22\cf0\f0\charscalex100 {imary data are also collected throu
gh }\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {personal int
erview method conducting the persons who are supposed to have }\par\pard\li1066\
ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {knowledge about the problem Secon
dary data were derived from various}\par\pard\li1066\ri0\sl-280\slmult0 \fs22\cf
0\f0\charscalex100 {sources including the annual reports of Citigroup, Citigroup
website, the Financial}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charsca

lex100 {Statements of Citibank N.A. Bangladesh}\fs22\cf0\f0\charscalex100 { etc.


For the comparison of products, }\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\
f0\charscalex100 {websites of different banks offering Internet Banking and some
bankers working }\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100
{on those particular banks were consulted. For some specific information offic
ials }\par\pard\li1066\ri0\sl-280\slmult0 \fs22\cf0\f0\charscalex100 {of Banglad
esh Computer Council and Bang}\fs22\cf0\f0\charscalex100 {ladesh Institute of}\f
s22\cf0\f0\charscalex100 { Bank Management}\par\pard\li1066\ri0\sl-266\slmult0 \
fs22\cf0\f0\charscalex100 {provided necessary inputs. For the industry related,
legal, infrastructure related}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\
charscalex100 {information internet was a good source. }\par\pard\li1066\ri0\sl386\slmult0 \fs22\cf0\f0\charscalex100\b \i {Limitations }\b0 \i0 \par\pard\li1
786\ri0\sl-400\slmult0 \fs22\cf0\f0\charscalex100 {Bangladesh is lacking behind
to use internet banking in banking}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0
\f0\charscalex100 {transaction comparing most of the SAARC Countries. So collect
ing data is very }\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100
{much difficult in Bangladesh where banks are still thinking EPC operation is a
}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {competitive ad
vantage in banking business. Banks are not interested to }\par\pard\li1066\ri0\s
l-266\slmult0 \fs22\cf0\f0\charscalex100 {disclose their business secrets. In ad
dition to this, journals, periodicals and}\par\pard\li1066\ri0\sl-280\slmult0 \f
s22\cf0\f0\charscalex100 {published data are not available on this issue. We put
all efforts to collect}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charsca
lex100 {necessary data though we had time }\fs22\cf0\f0\charscalex100 {and budge
tary constraints. Moreover, }\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\ch
arscalex100 {Interviewing target respondents adopted convenience sampling as alt
ernative to }\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {ran
dom sampling, at some phases where respondents were inaccessible or not}\par\par
d\li1066\ri0\sl-280\slmult0 \fs22\cf0\f0\charscalex100 {available. Bank officia
ls were found too }\fs22\cf0\f0\charscalex100 {busy and also reluctant to talk w
ithout a }\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {proper
written permission from the competent authority. Moreover while colleting }\par
\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {data they did not di
sclose much information/data due to the secrecy of the }\par\pard\li1066\ri0\sl266\slmult0 \fs22\cf0\f0\charscalex100 {organization. }\par\pard\li1066\ri0\sl-4
26\slmult0 \fs24\cf0\f0\charscalex100\b {Growth in E-Banking Banking}\b0 \par\pa
rd\li1640\ri0\sl-386\slmult0 \fs22\cf0\f0\charscalex100 {Numerous factors includ
ing competitive cost, customer service, and}\par\pard\li1066\ri0\sl-266\slmult0
\fs22\cf0\f0\charscalex100 {demographic considerations are motivating banks to e
valuate their technology}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charsc
alex100 {and assess their electronic commerce and Internet banking strategies. M
any }\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {researchers
expect rapid growth in customers using online banking products and}\par\pard\li
1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {services. Evaluating a bank}
\fs22\cf0\f0\charscalex100\i {\uc1\u8217X}\i0 \fs22\cf0\f0\charscalex100 {s data
on the use of their Web sites, may help}\par\pard\li1066\ri0\sl-280\slmult0 \fs
22\cf0\f0\charscalex100 {examiners determine the bank}\fs22\cf0\f0\charscalex100
\i {\uc1\u8217X}\i0 \fs22\cf0\f0\charscalex100 {s strategic objectives, how well
the bank is }\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {me
eting its Internet banking product plan}\fs22\cf0\f0\charscalex100 {, and whethe
r the business is expected}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\char
scalex100 {to be profitable Studies show that compet}\fs22\cf0\f0\charscalex100
{itive pressure is the chief driving force}\par\pard\li1066\ri0\sl-266\slmult0 \
fs22\cf0\f0\charscalex100 {behind increasing use of Internet banking technology,
ranking ahead of cost }\par\pard\li1066\ri0\sl-213\slmult0 \fs18\cf0\par\pard\l
i1066\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1066\ri0\sl-213\slmult0 \fs12\cf2\
f0\charscalex100 {http://www.bdresearchpub}\fs12\cf2\f0\charscalex100 {lications
.com/journal/}\par\pard\sect\sectd\sbknone\pgwsxn11893\pghsxn16840\marglsxn666\m
argrsxn133\pard\sect\sectd\sbkpage{\shp
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}}}}\pgwsxn11893\pghsxn16840\marglsxn666\margrsxn133\margtsxn666\margbsxn26\cols
2\colno1\colw9506\colsr-0\colno2\colw1586\pard\li1066\ri0\sl-213\slmult0 \fs18\c
f0\par\pard\li1066\ri0\sl-266\slmult0 \fs20\cf0\f0\charscalex100\i {Amin and Rah
man}\i0 \par\column\pard\li0\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li0\ri0\sl-25
3\slmult0 \fs18\cf0\f0\charscalex100 {174}\par\pard\sect\sectd\sbknone\pgwsxn118
93\pghsxn16840\marglsxn666\margrsxn133\pard\li1066\ri0\sl-466\slmult0 \fs22\cf0\
f0\charscalex100 {reduction and revenue enhancement, in }\fs22\cf0\f0\charscalex
100 {second and third place respectively.}\par\pard\li1066\ri0\sl-266\slmult0 \f
s22\cf0\f0\charscalex100 {Banks see Internet banking as a way to keep existing c
ustomers and attract new }\par\pard\li1066\ri0\sl-280\slmult0 \fs20\cf0\f0\chars
calex100 {ones to the bank. National banks can deliv}\fs20\cf0\f0\charscalex100
{er banking services on the Internet at }\par\pard\li1066\ri0\sl-266\slmult0 \fs
20\cf0\f0\charscalex100 {transaction costs far lower than traditional brick-andmortar branches. The actual }\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\ch
arscalex100 {costs to execute a transaction will vary }\fs22\cf0\f0\charscalex10
0 {depending on the delivery channel used.}\par\pard\li1066\ri0\sl-266\slmult0 \
fs22\cf0\f0\charscalex100 {National banks have significant reasons to develop th
e technologies that will help}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\c
harscalex100 {them deliver banking products and services by the most cost-effect
ive channels. }\par\pard\li1066\ri0\sl-400\slmult0 \fs22\cf0\f0\charscalex100\b
\i {E- Banking products and services }\b0 \i0 \par\pard\li1786\ri0\sl-386\slmult
0 \fs22\cf0\f0\charscalex100 {E-Banking products and services can include wholes
ale products for }\par\pard\li1066\ri0\sl-266\slmult0 \fs20\cf0\f0\charscalex100
{corporate customers as well as retail and fiduciary products for individual }\
par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {customers. Ultima
tely, the products and services obtained through internet}\par\pard\li1066\ri0\s
l-280\slmult0 \fs22\cf0\f0\charscalex100 {banking may mirror products and servic
es offered through other bank delivery }\par\pard\li1066\ri0\sl-266\slmult0 \fs2

2\cf0\f0\charscalex100 {channels. A brief description of retail }\fs22\cf0\f0\ch


arscalex100 {and wholesale products and services is }\par\pard\li1066\ri0\sl-266
\slmult0 \fs22\cf0\f0\charscalex100 {given below: }\par\pard\li1066\ri0\sl-386\s
lmult0 \fs22\cf0\f0\charscalex100\b \i {Automated Teller Machine}\b0 \i0 \fs22\c
f0\f0\charscalex100\i { (}\i0 \fs22\cf0\f0\charscalex100\b \i {ATM)}\b0 \i0 \par
\pard\li1786\ri0\sl-400\slmult0 \*\tx6280\fs22\cf0\f0\charscalex100 {An automate
d teller machine}\tab \fs22\cf0\f0\charscalex100 {(ATM) is a computerized}\par\p
ard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {telecommunications dev
ice that provides a financial institution\uc1\u8217Xs customers with a}\par\pard
\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {method of financial trans
actions in a pu}\fs22\cf0\f0\charscalex100 {blic space without the need for a hu
man}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {clerk or ban
k teller. }\par\pard\li1066\ri0\sl-386\slmult0 \fs22\cf0\f0\charscalex100\b \i {
Debit Card }\b0 \i0 \par\pard\li1786\ri0\sl-400\slmult0 \*\tx2066\fs22\cf0\f0\ch
arscalex100 {A}\tab \fs22\cf0\f0\charscalex100 {debit card is a plastic card whi
ch provides an alternative payment }\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf
0\f0\charscalex100 {method to cash while making purchases. }\fs22\cf0\f0\charsca
lex100 {The amount of a transaction is typically}\par\pard\li1066\ri0\sl-266\slm
ult0 \fs22\cf0\f0\charscalex100 {displayed on a card reader, after which th}\fs2
2\cf0\f0\charscalex100 {e customer swipes the card then enters}\par\pard\li1066\
ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {their PIN number (an attendant mu
st swipe gift cards at gas stations). There is }\par\pard\li1066\ri0\sl-280\slmu
lt0 \fs22\cf0\f0\charscalex100 {usually a short delay while the EFTPOS (Ele}\fs2
2\cf0\f0\charscalex100 {ctronic Funds Transfer at Point of Sale)}\par\pard\li106
6\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {terminal contacts the computer
network (over a phone line or mobile}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\c
f0\f0\charscalex100 {connection) to verify\uc1\u8217X and authorize the transact
ion. }\par\pard\li1066\ri0\sl-386\slmult0 \fs22\cf0\f0\charscalex100\b \i {Credi
t Card}\b0 \i0 \par\pard\li1786\ri0\sl-400\slmult0 \fs22\cf0\f0\charscalex100 {A
credit card is a system of payment named after the small plastic card }\par\par
d\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {issued to users of the s
ystem. A credit card is different from a debit card in that it }\par\pard\li1066
\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {does not remove money from the u
ser\uc1\u8217Xs account after every transaction. In the}\par\pard\li1066\ri0\sl266\slmult0 \fs22\cf0\f0\charscalex100 {case of credit cards, the issuer lends m
oney to the consumer (or the user). It is also }\par\pard\li1066\ri0\sl-280\slmu
lt0 \fs22\cf0\f0\charscalex100 {different from a charge card (though this name i
s sometimes used by the public }\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0
\charscalex100 {to describe credit cards), which requires the balance to be paid
in full each }\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {m
onth. In contrast, a credit card allows }\fs22\cf0\f0\charscalex100 {the consume
r to \uc1\u8216Xrevolve\uc1\u8217X their balance, }\par\pard\li1066\ri0\sl-266\s
lmult0 \fs22\cf0\f0\charscalex100 {at the cost of having interest charged. }\pa
r\pard\li1066\ri0\sl-386\slmult0 \fs22\cf0\f0\charscalex100\b \i {Point of sale
(POS)}\b0 \i0 \par\pard\li1786\ri0\sl-400\slmult0 \fs22\cf0\f0\charscalex100 {PO
S is an abbreviation for point of sale (or point-of-sale, or point of service).
}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {This can mean a
retail shop, a checkout counter in a shop, or a variable location}\par\pard\li1
066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {where a transaction occurs in
this type of environment. Additionally, point of sale}\par\pard\li1066\ri0\sl-2
66\slmult0 \fs22\cf0\f0\charscalex100 {sometimes refers to the electronic cash r
egister system being used in an}\par\pard\li1066\ri0\sl-280\slmult0 \fs22\cf0\f0
\charscalex100 {establishment. Point of sale systems are used in restaurants, ho
tels, stadiums, }\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100
{casinos, as well as retail environments in short, if something can be sold, it
can be}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {sold wher
e a point of sale system is in use. }\par\pard\li1066\ri0\sl-386\slmult0 \fs22\c
f0\f0\charscalex100\b \i {Check Truncation}\b0 \i0 \par\pard\li1786\ri0\sl-400\s
lmult0 \fs22\cf0\f0\charscalex100 {Check truncation is such a service in which a
financial institution does not}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0

\charscalex100 {return the rejected checks with the monthly statement to their c
ustomers, rather }\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100
{they provide statement of rejected checks}\fs22\cf0\f0\charscalex100 { with th
e monthly statement. The banks}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\
charscalex100 {store the rejected checks for a certain period (usually 90 days).
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ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1066\ri0\sl-293\slmult0 \fs12\cf2\f0\cha
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s22\cf0\f0\charscalex100 {which are originated in batches. ACH credit transfers
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rscalex100 {i. Fed wire (The Federal Reserve Communication System)}\par\pard\li1
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6\ri0\sl-386\slmult0 \fs22\cf0\f0\charscalex100 {iii. CHIPS (The Clearing House
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arscalex100 {iv. SWIFT (The Society for World Wide Inter-bank Financial Telecomm
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and fiduciary products and services }\par\pard\li1066\ri0\sl-280\slmult0 \fs22\
cf0\f0\charscalex100 {may include Balance inquiry, Funds transfer, Downloading t
ransaction }\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {info
rmation, Bill presentment and payment, Loan application, Investment activity }\p
ar\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {and other value-ad
ded services.}\par\pard\li1066\ri0\sl-386\slmult0 \fs22\cf0\f0\charscalex100\b \
i {Security measures of E-banking}\b0 \i0 \par\pard\li1786\ri0\sl-386\slmult0 \f
s22\cf0\f0\charscalex100 {The Security of a system is the extent}\fs22\cf0\f0\ch
arscalex100 { of protection against some unwanted}\par\pard\li1066\ri0\sl-280\sl
mult0 \fs22\cf0\f0\charscalex100 {occurrence such as the invasion of privacy, th
eft and the corruption of }\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\char
scalex100 {information or physical damage. As this system is developed through t
he Internet}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {ther
e is a big chance for hacking through our system. Current browsers counter }\par
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h a network communication protocol called Secure Sockets}\par\pard\li1066\ri0\sl
-280\slmult0 \fs22\cf0\f0\charscalex100 {Layer (SSL). SSL is a set of rules that
tells computers the steps to take to improve}\par\pard\li1066\ri0\sl-266\slmult
0 \fs22\cf0\f0\charscalex100 {the security level of communications. These rules
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}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {hold of our let
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}}}}\pgwsxn11893\pghsxn16840\marglsxn666\margrsxn133\margtsxn666\margbsxn26\cols
2\colno1\colw9506\colsr-0\colno2\colw1586\pard\li1066\ri0\sl-213\slmult0 \fs18\c
f0\par\pard\li1066\ri0\sl-266\slmult0 \fs20\cf0\f0\charscalex100\i {Amin and Rah
man}\i0 \par\pard\li1066\ri0\sl-466\slmult0 \fs22\cf0\f0\charscalex100\b \i {Dec
ryption }\b0 \i0 \par\column\pard\li0\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li0\
ri0\sl-253\slmult0 \fs18\cf0\f0\charscalex100 {176}\par\pard\sect\sectd\sbknone\
pgwsxn11893\pghsxn16840\marglsxn666\margrsxn133\pard\li1786\ri0\sl-386\slmult0 \
fs22\cf0\f0\charscalex100 {Encryption refers to the encoding of information that
a user sends over the}\par\pard\li1066\ri0\sl-280\slmult0 \fs22\cf0\f0\charscal
ex100 {Internet. If an unauthorized party tries to read that, it would be imposs
ible for them}\par\pard\li1066\ri0\sl-266\slmult0 \fs20\cf0\f0\charscalex100 {to
read it. Decryption is reverse technique of Encryption. After receiving}\par\pa

rd\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {encrypted data it is co


nverted to original data. }\par\pard\li1066\ri0\sl-386\slmult0 \fs22\cf0\f0\char
scalex100\b \i {Secure Socket Layer}\b0 \i0 \par\pard\li1786\ri0\sl-386\slmult0
\fs22\cf0\f0\charscalex100 {Secure Socket Layer (SSL) provides so}\fs22\cf0\f0\c
harscalex100 {und privacy protection by encrypting }\par\pard\li1066\ri0\sl-280\
slmult0 \fs22\cf0\f0\charscalex100 {the channel of communication between server
and the customer. Using a}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\chars
calex100 {mathematical formula, SSL puts the information into a complex code. Ev
en if }\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {informati
on is intercepted, that would be }\fs22\cf0\f0\charscalex100 {extremely difficul
t to read. So SSL\uc1\u8217Xs only }\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf
0\f0\charscalex100 {role is to encrypt or decrypt message. This protocol fully e
ncrypts all the }\par\pard\li1066\ri0\sl-280\slmult0 \fs22\cf0\f0\charscalex100
{information in both the HTTP request and HTTP response, including the URL the}\
par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {client is request
ing any submitted from }\fs22\cf0\f0\charscalex100 {contents (e.g. credit card n
umber, debit }\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {ca
rd number), any HTTP access authorization information (user names, password)}\pa
r\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {and all the data re
turned from the server to the customer. }\par\pard\li1066\ri0\sl-400\slmult0 \fs
22\cf0\f0\charscalex100\b \i {Authentication}\b0 \i0 \par\pard\li1786\ri0\sl-386
\slmult0 \fs22\cf0\f0\charscalex100 {Guards against impersonation. However, thes
e effects protect our data }\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\cha
rscalex100 {only during transmission, That is, networ}\fs22\cf0\f0\charscalex100
{k security protocols do not protect our }\par\pard\li1066\ri0\sl-266\slmult0 \
fs22\cf0\f0\charscalex100 {data before we send it. Just as we trust merchants no
t to share our credit card}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\char
scalex100 {information, we must trust the recipients of our on-line data not to
mishandle it. }\par\pard\li1066\ri0\sl-453\slmult0 \fs26\cf0\f0\charscalex100\b
{E-banking and Bangladesh}\b0 \par\pard\li1786\ri0\sl-386\slmult0 \fs22\cf0\f0\c
harscalex100 {Foreign banks through successful use of a global network have incr
eased}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {the timeli
ness and accuracy of information, benefiting its customers, employees }\par\pard
\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {and also management. }\pa
r\pard\li1786\ri0\sl-386\slmult0 \fs22\cf0\f0\charscalex100 {A broad spectrum of
E-banking services, }\fs22\cf0\f0\charscalex100 {a subset of electronic finance
, is }\par\pard\li1066\ri0\sl-280\slmult0 \fs22\cf0\f0\charscalex100 {available
in Bangladesh with different degree of penetration. }\par\pard\li1066\ri0\sl-386
\slmult0 \fs22\cf0\f0\charscalex100\b \i {CitiDirect}\b0 \i0 \par\pard\li1786\ri0
\sl-386\slmult0 \fs22\cf0\f0\charscalex100 {To gain more control over ones cash
positions, one needs easy access to }\par\pard\li1066\ri0\sl-266\slmult0 \fs22\c
f0\f0\charscalex100 {accounts and information in real time. One wil need the c
onvenience of local}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex1
00 {banking and the global solutions of an industry leader. The solution is Cit
iDirect}\par\pard\li1066\ri0\sl-280\slmult0 \fs22\cf0\f0\charscalex100 {Online Ba
nking. The motto of CitiDirect is \uc1\u8220XMoney isn\uc1\u8217Xt everything but
it can be}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {every
where\uc1\u8221X. The available facilities are: }\par\pard\li1426\ri0\sl-386\s
lmult0 \*\tx1786\fs22\cf0\f0\charscalex100 {\uc1\u8226X}\tab \fs22\cf0\f0\charsc
alex100 {Online Direct Debit Transaction Process}\par\pard\li1426\ri0\sl-266\slm
ult0 \*\tx1786\fs22\cf0\f0\charscalex100 {\uc1\u8226X}\tab \fs22\cf0\f0\charscal
ex100 {Information Reporting}\par\pard\li1426\ri0\sl-280\slmult0 \*\tx1786\fs22\
cf0\f0\charscalex100 {\uc1\u8226X}\tab \fs22\cf0\f0\charscalex100 {Real-time inf
ormation reporting for more effective cash management }\par\pard\li1426\ri0\sl-2
66\slmult0 \*\tx1786\fs22\cf0\f0\charscalex100 {\uc1\u8226X}\tab \fs22\cf0\f0\ch
arscalex100 {Delivered with the highest level of security }\par\pard\li1426\ri0\
sl-266\slmult0 \*\tx1786\fs22\cf0\f0\charscalex100 {\uc1\u8226X}\tab \fs22\cf0\f
0\charscalex100 {Easy-to-use application }\par\pard\li1426\ri0\sl-266\slmult0 \*
\tx1786\fs22\cf0\f0\charscalex100 {\uc1\u8226X}\tab \fs22\cf0\f0\charscalex100 {
World Link through CitiDirect }\par\pard\li1426\ri0\sl-280\slmult0 \*\tx1786\fs2

2\cf0\f0\charscalex100 {\uc1\u8226X}\tab \fs22\cf0\f0\charscalex100 {Comprehensi


ve payment transaction solution}\par\pard\li1426\ri0\sl-266\slmult0 \*\tx1786\fs
22\cf0\f0\charscalex100 {\uc1\u8226X}\tab \fs22\cf0\f0\charscalex100 {Flexible,
streamlined functionality }\par\pard\li1426\ri0\sl-266\slmult0 \*\tx1786\fs22\cf
0\f0\charscalex100 {\uc1\u8226X}\tab \fs22\cf0\f0\charscalex100 {Reliability, sp
eed and information }\par\pard\li1426\ri0\sl-266\slmult0 \*\tx1786\fs22\cf0\f0\c
harscalex100 {\uc1\u8226X}\tab \fs22\cf0\f0\charscalex100 {Payments through Citi
Direct }\par\pard\li1426\ri0\sl-266\slmult0 \*\tx1786\fs22\cf0\f0\charscalex100
{\uc1\u8226X}\tab \fs22\cf0\f0\charscalex100 {A comprehensive payments solution
globally and locally }\par\pard\li1426\ri0\sl-280\slmult0 \*\tx1786\fs22\cf0\f0\
charscalex100 {\uc1\u8226X}\tab \fs22\cf0\f0\charscalex100 {Simplified, secure t
ransaction management}\par\pard\li1426\ri0\sl-266\slmult0 \*\tx1786\fs22\cf0\f0\
charscalex100 {\uc1\u8226X}\tab \fs22\cf0\f0\charscalex100 {Timely, accurate inf
ormation}\par\pard\li1426\ri0\sl-266\slmult0 \*\tx1786\fs22\cf0\f0\charscalex100
{\uc1\u8226X}\tab \fs22\cf0\f0\charscalex100 {E-mail and Wireless Banking Alert
s by CitiDirect }\par\pard\li1066\ri0\sl-386\slmult0 \fs22\cf0\f0\charscalex100\
b \i {Eastern Bank Limited}\b0 \i0 \par\pard\li1786\ri0\sl-400\slmult0 \fs22\cf0
\f0\charscalex100 {Eastern Bank Limited Internet banking application addresses t
he needs of}\par\pard\li1066\ri0\sl-266\slmult0 \fs22\cf0\f0\charscalex100 {smal
l, individual and corporate account holders of the bank. This application }\par\
pard\li1066\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1066\ri0\sl-333\slmult0 \fs1
2\cf2\f0\charscalex100 {http://www.bdresearchpub}\fs12\cf2\f0\charscalex100 {lic
ations.com/journal/}\par}