Katja Liebing

Ph: 504 261 7815 katjaliebing@gmail.com DOB: 2.12.1977

Profile Ive always worked in roles that involved customer service. Customer contact and service are very important to me and I enjoy dealing with people from all walks of life. Im a Pastry Chef by trade, DVD Author, studied Adv Diploma in Hospitality Management, am experienced in Retail and have a big passion for photography, which has resulted in work at times as well. Im a fast learner, love interacting with people and looking forward to new experiences and opportunities to learn. I owned my own business in Germany, where I also gained valuable knowledge.

. Skills 15 years experience in customer service (face to face and via email/phone) Strong written and verbal communication skills.Multilingual: English (fluent) German (fluent) Danish (advanced) Able to work independently and as part of a team Familiar with working in multicultural environments and with people from all walks of life due to my own international background Very flexible and able to adapt to different situations Detail orientated Good organizational and time management skills Knowledge in MS Word, Excel and various Adobe software Drivers License Self-motivated and eager to learn

Katja Liebing

(0433) 851615

katjaliebing@gmail.com

Experience RAMS May 2013 - Dec 2013 Call Center Agent for an online bank Manager: Peter Duncan Ph: +61 412337457 Responsibilities: Assisting customers with handling their online bank accounts: Opening / Closing / Freezing due to fraud / money transfers / Change of personal details etc.

GPIS

2010 - 2013 Language Specialist (German / Danish) Customer Service Rep Manager: Tim Lawson PH: + 61 407846099

Responsibilities: Assisting customers on a daily basis with all enquiries in regards to setting up accounts, making payments, software issues and any other issue they might have. Translation of internal templates and emails that needed forwarding (German, Danish) As stand-in manager I was responsible for the German, Spanish and Technical team and was there to assist them in any matter. Rostering and handling leave requests were as well part of the manager role.

Blue Moon Bakery

2006-2010 Pastry Chef / Customer Service Manager: Christine Zinselmeyer Ph: 0423984490

Responsibilities: Preparing of Pasty products on a daily basis Stock Control Training and supervising staff Sales Front Of House

Katja Liebing

(0433) 851615

katjaliebing@gmail.com

Rockmans

2005-2006 Sales Assistent Manager: Antonietta Montuori Ph: 0405838587

Responsibilities: Sales Customer Assistance Stock Control Stand-In Manager

SDC Denmark A/S

1997-2004 DVD Author / Assistant Production Manager Manager: Kasper Johanneson Ph: +45 87454516

Responsibilities: working unsupervised planning and scheduling projects working towards a deadline working with customers Recruiting and training staff

Education

Currently at PCC studying for an A.S. with Photography major Carrick Institute of Education Adv. Diploma of Hospitality Management Cert IV Patisserie Hanseatische Akd. fr Marketing und Medien Bild- und Tonassistent = Audiovisual Assistant Detlefsengymnasium (High School/College) 2005-2007

1998-2000

- 1997

Katja Liebing

(0433) 851615

katjaliebing@gmail.com

Referees:

Antonietta Montuori - Manager at Rockmans Ph: + 61 405838587

Tim Lawson - Manager at GPIS Ph: + 61 407846099

Manager prior to my last role (Blue Moon Bakery) now lives in Holland, but can be contacted via phone: +31 645997186

Katja Liebing

(0433) 851615

katjaliebing@gmail.com