PENERAPAN KNOWLEDGE MANAGEMENT SYSTEM

PADA PT. RIAU MEDIA TELEVISI (R-TV)

LELY INDAH SARI
NIM : 100853003956
Tanggal Sidang : 22 Januari 2013
Periode Wisuda : Juni 2013
Jurusan Sistem Informasi
Fakultas Sains dan Teknologi
Universitas Islam Negeri Sultan Syarif Kasim Riau

ABSTRAK
PT. Riau Media Televisi (R-tv) merupakan perusahaan yang bergerak dibidang multimedia yang
memiliki banyak divisi dan cabang di Riau. Dalam menjalankan aktivitas siaran, R-tv memiliki
banyak peralatan yang mendukung yang disebut alat TV broadcast. Alat ini harus dijaga, dirawat
dan di maintenance agar selalu dalam kondisi baik dan proses penyiaran dapat berlangsung dengan
lancar. Namun, pengetahuan (knowledge) untuk menjaga, merawat serta me-maintenance alat TV
broadcast ini tidak dimiliki oleh semua karyawan, melainkan hanya kepada beberapa orang ahli
khusus maintenance yang berada di kantor pusat. Oleh karena itulah, terjadi kesulitan jika
terdapat masalah pada alat TV broadcast. Sehingga untuk menunjang penyebaran knowledge
diantara karyawan, khususnya tentang maintenance TV broadcast maka R-tv memerlukan adanya
sebuah media yang dapat membantu penyebaran knowledge. Salah satu caranya adalah dengan
membangun sebuah Knowledge Management System (KMS) yang dapat membantu penyebaran
knowledge. Dengan menggunakan teknik pengumpulan data Focus Group Discussions (FGD) dan
teknik analisis SWOT, dibuatlah sebuah portal KMS maintenance TV broadcast untuk diterapkan
pada R-tv dalam penyebaran knowledge, sehingga bisa meningkatkan pengetahuan karyawanan,
terutama dalam melakukan maintenance TV broadcast.
Kata kunci : KMS, Maintenance TV broadcast, R-tv, SWOT

vii

APPLICATION OF KNOWLEDGE MANAGEMENT SYSTEM

AT PT. RIAU MEDIA TELEVISION (R-TV)
LELY INDAH SARI
NIM : 100853003956
Date of Final Exam : January 22th 2013
Graduation Ceremony Period : June 2013

Department of Information System

Faculty of Science and Technology
State Islamic University of Sultan Syarif Kasim Riau

ABSTRACT
PT. Riau Media Television Company (R-tv) is a company engaged in multimedia that has many
divisions and branches in Riau. In carrying out the broadcasting activity, R-tv has a lot of
supporting tools called broadcast TV equipment. These tools should be maintained and cared to
keep it in good condition and broadcasting process can run well. However, the knowledge of
maintenance, and care the broadcast TV tools does not belong to all employees, but only to some
maintenance specialists who are in the central office. Therefore, difficulties arise when there is a
problem with the TV broadcast equipment. So as to support the dissemination of knowledge among
employees, particularly the maintenance of the TV broadcast, R-tv needs assisting media to spread
of knowledge. One way is to build a Knowledge Management System (KMS) which can help the
spread of knowledge. By using the techniques of data collection Focus Group Discussions (FGD)
and SWOT analysis technique, it was made a portal KMS maintenance TV broadcast for
applicable to the R-tv in the spread of knowledge so it can improve the employees knowledge,
especially in performing maintenance TV broadcast.
Keywords: KMS, Maintenance TV broadcast, R-tv, SWOT

viii

KATA PENGANTAR

Assalammualaikum wr wb.
Alhamdulillahi rabbilalamin. Puji dan syukur penulis kehadirat Allah SWT
atas segala limpahan Rahmat, Karunia serta Hidayah-Nya sehingga Penulis dapat
menyelesaikan Tugas Akhir ini dengan baik. Salawat besertakan salam terucap
buat junjungan alam Rasulullah Muhammad SAW, karena jasa Beliau yang telah
membawa manusia dari zaman kebodohan ke zaman yang penuh ilmu
pengetahuan.
Tidak lupa penulis sampaikan terima kasih kepada pihak-pihak yang telah
membantu penulis, khususnya untuk Ayah Wagiono dan Ibu Mesyam, yang selalu
memberikan semangat dan motivasinya sehingga penulis dapat menyelesaikan
Tugas Akhir ini. Pada kesempatan ini, penulis mengucapkan banyak terima kasih
kepada :
1.

Bapak Prof. DR. H. M. Nazir, Rektor Universitas Islam Negeri Sultan Syarif
Kasim Riau.

2.

Ibu Dra. Hj. Yenita Morena, M.Si, Dekan Fakultas Sains dan Teknologi,
Universitas Islam Negeri Sultan Syarif Kasim Riau.

3.

Ibu Zarnelly, S.Kom, M.Sc, Ketua Jurusan Sistem Informasi Fakultas Sains
dan Teknologi Universitas Islam Negeri Sultan Syarif Kasim Riau serta
Penguji II dalam Tugas Akhir penulis.

4.

Ibu Idria Maita, S.Kom, M.Sc, Pembimbing Tugas Akhir yang telah
memberikan bimbingan, saran, dan arahan yang sangat bermanfaat serta
dukungan kepada penulis yang tiada hentinya.

5.

Bapak Nesdi Evrilyan Rozanda, S.Kom, M.Sc, Penguji I Tugas Akhir yang
telah banyak membantu demi kelancaran seminar tugas akhir serta telah

ix

banyak memberikan motivasi yang sangat berguna untuk penulis hingga

selesainya tugas akhir ini.
6.

Bapak Sumedi Susanto, penangung jawab operasi (PO) PT. Riau media
Televisi (R-tv).

7.

Bapak Romi Andri, Kepala Bagian Teknik dan Maintenance PT. Riau media
Televisi (R-tv).

8.

Seluruh Pegawai PT. Riau media Televisi (R-tv)

9.

Seluruh angkatan 2008 yang tidak bisa disebutkan satu persatu, terimakasih
untuk semangat dan kerja samanya.
Penulis menyadari bahwa dalam penulisan laporan ini masih banyak

kesalahan dan kekurangan. Oleh karena itu, kritik dan saran yang sifatnya
membangun sangat diharapkan untuk kesempurnaan laporan ini, penulis berharap
semoga laporan ini dapat memberikan sesuatu yang bermanfaat bagi siapa saja
yang membacanya.
Wassalamualaikum wr.wb.

Pekanbaru, 22 Januari 2013

LELY INDAH SARI

NIM. 10853003956

DAFTAR ISI

LEMBAR PERSETUJUAN .................................................................................. ii

LEMBAR PENGESAHAN ................................................................................... iii
LEMBAR HAK ATAS KEKAYAAN INTELEKTUAL .................................... iv
LEMBAR PERNYATAAN ................................................................................... v
LEMBAR PERSEMBAHAN ................................................................................ vi
ABSTRAK .............................................................................................................. vii
ABSTRACT ............................................................................................................. viii
KATA PENGANTAR ............................................................................................ ix
DAFTAR ISI ........................................................................................................... xi
DAFTAR GAMBAR .............................................................................................. xvi
DAFTAR TABEL .................................................................................................. xxi
DAFTAR LAMPIRAN .......................................................................................... xxiii
BAB I

PENDAHULUAN
1.1

Latar Belakang ................................................................................. 1

1.2

Rumusan Masalah ............................................................................ 3

1.3

Batasan Masalah............................................................................... 3

1.4

Tujuan Penelitian ............................................................................. 3

1.5

Manfaat Penelitian ........................................................................... 4

1.6

Sistematika Penulisan ...................................................................... 4

BAB II LANDASAN TEORI

2.1

Tinjauan Umum PT. Riau Media Televisi (R-tv) ............................ 6

2.1.1 Visi dan Misi R-tv ................................................................. 7
2.1.2 Logo R-tv .............................................................................. 8
2.1.3 Struktur Organisasi R-tv ....................................................... 8

2.2

Konsep Manajemen .......................................................................... 12

2.3

Konsep Pengetahuan (Knowledge) .................................................. 14

2.3.1 Jenis-jenis Pengetahuan (Knowledge) ................................... 17
2.3.2 Konversi Knowledge ............................................................. 18

xi

2.3.3 Cara Mengubah Informasi Menjadi Knowledge ................... 19

2.4

Manajemen Pengetahuan (Knowledge Management) ...................... 20

2.4.1 Organisasi Berbasis Knowledge Management ...................... 22
2.4.2 Syarat Pembentukan Knowledge Management ..................... 24
2.4.3 Ruang Lingkup Knowledge Management ............................. 25
2.4.5 Transfer Knowledge .............................................................. 26

2.5

Knowledge Management System (KMS) ......................................... 28

2.6

Analisis Sistem ................................................................................. 31

2.7

Fokus Group Discussion (FGD) ...................................................... 31

2.8

Analisis SWOT ................................................................................ 34

2.8.1 Elemen Analisis SWOT ........................................................ 34
2.8.2 EFAS dan IFAS .................................................................... 35
2.8.3 Matriks SWOT ...................................................................... 35

2.9

Desain Sistem ................................................................................... 36

2.10 Alat Bantu Desain Sistem ................................................................ 37

2.10.1 Pemograman Berorientasi Objek ........................................ 37
2.10.2 Unified Modelling Language (UML) .................................. 38
2.10.3 Diagram-diagram UML ...................................................... 38
2.11 PHP .................................................................................................. 43
2.12 MySQL............................................................................................. 43
2.13 Contoh Portal KMS .......................................................................... 45
2.13.1 Contoh Portal KMS PT. PLN (Persero) .............................. 45
2.13.2 Contoh Portal KMS Aceh Green ........................................ 47
2.13.3 Contoh Potal KMS Kompas Media..................................... 48
BAB III METODOLOGI PENELITIAN
3.1

Tahap Pendahuluan ......................................................................... 51

3.2

Tahap Perencanaan........................................................................... 51

3.3

Tahap Pengumpulan Data ................................................................ 52

3.4

Tahap Analisis dan Perancangan ..................................................... 53

3.5

Tahap Implementasi dan Pengujian ................................................. 56

xii

BAB IV ANALISIS DAN PERANCANGAN

4.1

Analisis............................................................................................. 57
4.1.1 Analisis Budaya Sharing Knowledge .................................... 57
4.1.2 Analisis Pengetahuan Karyawan Maintenance TV
Broadcast .............................................................................. 57
4.1.3 Analisis SOP Maintenance TV Broadcast ............................ 57
4.1.4 Analisis Strategi SWOT dari Hasil FGD .............................. 61
4.1.4.1 Hasil FGD Berdasrkan Kriteria ............................... 61
4.1.4.2 Hasil Rekap Nilai FGD ........................................... 64
4.1.4.3 SWOT dari Hasil Kriteria FGD .............................. 67
4.1.4.4 Analisis SWOT ....................................................... 69
4.1.4.5 Hasil Analisis SWOT .............................................. 71
4.1.5 Analalisis Proses Penciptaan KMS ....................................... 71
4.1.6 Mengidentifikasi Create Knowledge Maintenance TV
Broadcast Mengacu pada Model SECI ................................. 72

4.2

Perancangan Sistem ......................................................................... 74

4.2.1 Use Case Diagram ................................................................ 74
4.2.2 Activity Diagram ................................................................... 81
4.2.3 Sequence Diagram ................................................................ 112
4.2.4 Class Diagram ...................................................................... 141

4.3

Perancangan Antar Muka Sistem (Interface) ................................... 142

4.3.1 Perancangan Main Site KMS ................................................ 142
4.3.1.1 Perancangan Halaman Login .................................. 142
4.3.1.2 Perancangan Halaman Utama ................................. 143
4.3.1.3 Perancangan Menu Artikel dan Permasalahan ........ 144
4.3.1.4 Perancangan Menu Help ......................................... 144
4.3.1.5 Perancangan Menu Buat Pertanyaan Help .............. 145
4.3.1.6 Perancangan Menu Isi Help .................................... 146
4.3.1.7 Perancangan Menu Forum ...................................... 146
4.3.1.8 Perancangan Menu Buat Pertanyaan Forum ........... 147
4.3.1.9 Perancangan Menu Isi Forum ................................. 147

xiii

4.3.1.10 Perancangan Menu Tambah Komentar Forum ....... 148

4.3.1.11 Perancangan Menu FAQS ....................................... 148
4.4.2 Perancangan Panel Admin .................................................... 149
4.4.2.1 Perancangan Panel Artikel ..................................... 149
4.4.2.2 Perancangan Panel Kategori .................................. 151
4.4.2.3 Perancangan Panel Thread (Forum) ...................... 152
4.4.2.4 Perancangan Panel Help ......................................... 154
4.4.2.5 Perancangan Panel User ........................................ 154
4.4.2.6 Perancangan Panel FAQS ...................................... 156
4.4.2.7 Perancangan Panel Rights ...................................... 158
4.4.3

Perancangan Panel Pakar ..................................................... 161

4.4.3.1 Perancangan Panel Artikel ..................................... 161
4.4.3.2 Perancangan Panel Help ......................................... 163
4.4.3.3 Perancangan Panel Thread (Forum) ...................... 164

BAB V IMPLEMENTASI DAN PENGUJIAN

5.1

Implementasi Sistem ........................................................................ 166

5.2

Lingkungan Implementasi ................................................................ 166

5.3

Hasil Implementasi........................................................................... 167

5.3.1

Implementasi KMS Maintenance TV Broadcast ................. 167

5.3.2

Tampilan Main Site .............................................................. 167

5.3.2.1 Tampilan Menu Login ............................................ 167
5.3.2.2 Tampilan Menu Utama ........................................... 168
5.3.2.3 Tampilan Menu Artikel dan Permasalahan ............ 168
5.3.2.4 Tampilan Menu Help .............................................. 170
5.3.2.5 Tampilan Menu Forum ........................................... 172
5.3.2.6 Tampilan Menu FAQS ........................................... 174
5.3.2.7 Tampilan Menu Searching ..................................... 174
5.3.2.8 Tampilan Menu Logout .......................................... 174

5.3.3

Tampilan Panel Admin ........................................................ 174

5.3.3.1 Tampilan Menu Artikel dan Permasalahan ............ 175
5.3.3.2 Tampilan Menu Kategori ....................................... 178

xiv

5.3.3.3 Tampilan Menu Help .............................................. 181

5.3.3.4 Tampilan Menu Thread (Forum)............................ 183
5.3.3.5 Tampilan Menu User .............................................. 186
5.3.3.6 Tampilan Menu FAQS ........................................... 189
5.3.3.7 Tampilan Menu Rights ........................................... 192
5.3.4

Tampilan Panel Pakar .......................................................... 195

5.3.4.1 Tampilan Panel Artikel dan Permasalahan............. 195
5.3.4.2 Tampilan Menu Help .............................................. 198
5.3.4.3 Tampilan Menu Thread (Forum)............................ 200

5.4

Pengujian Sistem .............................................................................. 201

5.4.1 Lingkungan Pengujian .......................................................... 201
5.4.2 Pengujian dengan Menggunakan Metode Blackbox ............. 202
5.4.3 Pengujian dengan Menggunakan User Aceeptance Test ...... 204

BAB VI PENUTUP
6.1

Kesimpulan ....................................................................................... 206

6.2

Saran ................................................................................................. 206

DAFTAR PUSTAKA
LAMPIRAN
DAFTAR RIWAYAT HIDUP

xv

DAFTAR GAMBAR

2.1

Logo R-tv ...............................................................................................8

2.2

Model SECI Konversi Knowledge .........................................................19

2.3

Pola Hubungan Zack ..............................................................................22

2.4

KM-Radiness Requirement ....................................................................25

2.5

Keterkaitan Proses Knowledge Management .........................................29

2.6

Contoh Portal KMS PT. PLN Sulampa ..................................................46

2.7

Contoh Portal KMS Aceh Green ............................................................47

2.8

Contoh Portal KMS Kompas Gramedia .................................................48

3.1

Metodologi Penelitian ............................................................................50

4.1

Hasil FGD SOP Maintenance TV Broadcast ........................................61

4.2

Hasil FGD Ahli Maintenance ................................................................62

4.3

Hasil FGD Budaya Sharing Knowledege ...............................................62

4.4

Hasil FGD Permasalahan TV Broadcast yang Sering Terjadi ...............63

4.5

Hasil FGD Peran Pihak Manajemen ......................................................63

4.6

Actor Sistem ...........................................................................................74

4.7

Use Case Diagram Admin .....................................................................77

4.8

Use Case Diagram User ........................................................................79

4.9

Use Case Diagram Pakar .......................................................................81

4.10

Activity Diagram Login Admin..............................................................82

4.11

Activity Diagram Membuat Kategori Admin .........................................82

4.12

Activity Diagram Lihat Kategori Admin ................................................83

4.13

Activity Diagram Mengedit Kategori Admin .........................................84

4.14

Activity Diagram Delete Kategori Admin ..............................................85

4.15

Activity Diagram Membuat Artikel Admin ...........................................85

4.16

Activity Diagram Lihat Artikel Admin ..................................................86

4.17

Activity Diagram Mengedit Artikel Admin ...........................................87

4.18

Activity Diagram Delete Artikel Admin ................................................88

4.19

Activity Diagram Membuat Help Admin ...............................................88

xvi

4.20

Activity Diagram Lihat Help Admin ......................................................89

4.21

Activity Diagram Delete Help Admin ....................................................90

4.22

Activity Diagram Membuat Thread Admin ...........................................91

4.23

Activity Diagram Lihat Thread Admin ..................................................91

4.24

Activity Diagram Mengedit Thread Admin ...........................................92

4.25

Activity Diagram Delete Thread Admin ................................................93

4.26

Activity Diagram Tambah Komentar Admin .........................................94

4.27

Activity Diagram Membuat User Admin ...............................................95

4.28

Activity Diagram Lihat User Admin ......................................................95

4.29

Activity Diagram Mengedit User Admin ...............................................96

4.30

Activity Diagram Delete User Admin ....................................................97

4.31

Activity Diagram Membuat FAQS Admin.............................................98

4.32

Activity Diagram Lihat FAQS Admin ...................................................98

4.33

Activity Diagram Admin Mengedit FAQS Admin ................................99

4.34

Activity Diagram Delete FAQS Admin .................................................100

4.35

Activity Diagram Login User .................................................................101

4.36

Activity Diagram Membaca Artikel User ..............................................101

4.37

Activity Diagram Membuat Help User ..................................................102

4.38

Activity Diagram Membuat Thread .......................................................103

4.39

Activity Diagram Membaca FAQS ........................................................104

4.40

Activity Diagram Login Pakar ................................................................105

4.41

Activity Diagram Membuat Artikel Pakar .............................................106

4.42

Activity Diagram Melihat Artikel Pakar ................................................106

4.43

Activity Diagram Mengedit Artikel Pakar .............................................107

4.44

Activity Diagram Delete Artikel ............................................................108

4.45

Activity Diagram Lihat Help Pakar ........................................................108

4.46

Activity Diagram Jawab Help Pakar ......................................................109

4.47

Activity Diagram Delete Help Pakar ......................................................110

4.48

Activity Diagram Lihat Thread Pakar ....................................................110

4.49

Activity Diagram Jawab Thread Pakar...................................................111

4.50

Activity Diagram Delete Thread Pakar ..................................................112

xvii

4.51

Sequence Diagram Login Admin ..........................................................113

4.52

Sequence Diagram Membuat Kategori Admin ......................................113

4.53

Sequence Diagram Lihat Artikel Admin ...............................................114

4.54

Sequence Diagram Mengedit Kategori Admin ......................................115

4.55

Sequence Diagram Membuat Kategori Admin ......................................116

4.56

Sequence Diagram Membuat Artikel Admin.........................................116

4.57

Sequence Diagram Lihat Artikel Admin ...............................................117

4.58

Sequence Diagram Mengedit Artikel Admin.........................................118

4.59

Sequence Diagram Delete Artikel Admin..............................................118

4.60

Sequence Diagram Membuat Help Admin ............................................119

4.61

Sequence Diagram Lihat Help Admin ...................................................120

4.62

Sequence Diagram Delete Help Admin .................................................120

4.63

Sequence Diagram Membuat Thread Admin ........................................121

4.64

Sequence Diagram Lihat Thread Admin ...............................................122

4.65

Sequence Diagram Mengedit Thread Admin ........................................123

4.66

Sequence Diagram Delete Thread Admin .............................................123

4.67

Sequence Diagram Membuat User Admin ............................................124

4.68

Sequence Diagram Lihat User Admin ...................................................125

4.69

Sequence Diagram Mengedit User Admin ............................................125

4.70

Sequence Diagram Delete User Admin .................................................126

4.71

Sequence Diagram Membuat FAQS Admin ..........................................127

4.72

Sequence Diagram Lihat FAQS Admin.................................................128

4.73

Sequence Diagram Mengedit FAQS Admin ..........................................128

4.74

Sequence Diagram Delete FAQS Admin ...............................................129

4.75

Sequence Diagram Delete FAQS Admin ...............................................130

4.76

Sequence Diagram Membaca Artikel User ...........................................131

4.77

Sequence Diagram Membuat Help User ...............................................131

4.78

Sequence Diagram Membuat Thread User ............................................132

4.79

Sequence Diagram Membaca FAQS User .............................................133

4.80

Sequence Diagram Login Pakar .............................................................134

4.81

Sequence Diagram Membuat Artikel Pakar...........................................135

xviii

4.82

Sequence Diagram Lihat Artikel Pakar .................................................135

4.83

Sequence Diagram Mengedit Artikel Pakar...........................................136

4.84

Sequence Diagram Delete Artikel Pakar................................................137

4.85

Sequence Diagram Lihat Help Pakar .....................................................137

4.86

Sequence Diagram Jawab Help Pakar ...................................................138

4.87

Sequence Diagram Delete Help Pakar ...................................................139

4.88

Sequence Diagram Lihat Thread Pakar .................................................139

4.89

Sequence Diagram Menjawab Thread Pakar .........................................140

4.90

Sequance Diagram Delete Thread Pakar ...............................................141

4.91

Class Diagram KMS R-tv ......................................................................142

4.92

Menu Login ............................................................................................143

4.93

Halaman Utama ......................................................................................143

4.94

Menu Artikel dan Permasalahan ............................................................144

4.95

Menu Help ..............................................................................................145

4.96

Menu Buat Pertanyaan Help ..................................................................145

4.97

Menu Isi Help .........................................................................................146

4.98

Menu Forum ...........................................................................................146

4.99

Menu Buat Pertanyaan Forum................................................................147

4.100 Menu Isi Forum ......................................................................................147

4.101 Menu Tambah Komentar Forum ............................................................148
4.102 Menu FAQS ...........................................................................................148
4.103 Halaman Panel Admin ...........................................................................149
4.104 Panel Artikel ...........................................................................................149
4.105 Create Artikel dan Permasalahan ...........................................................150
4.106 Manage Artikel ......................................................................................150
4.107 Panel Kategori ........................................................................................151
4.108 Create Kategori ......................................................................................151
4.109 Manage Kategori ....................................................................................152
4.110 Panel Thread (Forum) ............................................................................152
4.111 Create Thread (Forum) ..........................................................................153
4.112 Manage Thread (Forum) ........................................................................153

xix

4.113 Panel Help ..............................................................................................154

4.114 Panel User ..............................................................................................154
4.115 Create User ............................................................................................155
4.116 Manage User ..........................................................................................155
4.117 Expert Assignment ..................................................................................156
4.118 Panel FAQS ............................................................................................156
4.119 Create FAQS ..........................................................................................157
4.120 Manage FAQS........................................................................................157
4.121 Rights Assignment ..................................................................................158
4.122 Rights Permissions .................................................................................159
4.123 Rights Roles ............................................................................................159
4.124 Rights Task .............................................................................................160
4.125 Rights Operations ...................................................................................160
4.126 Panel Pakar .............................................................................................161
4.127 Panel Artikel ...........................................................................................161
4.128 Create Artikel dan Permasalahan ...........................................................162
4.129 Manage Artikel dan Permasalahan ........................................................162
4.130 Panel Help ..............................................................................................163
4.131 Jawab Help .............................................................................................163
4.132 Manage Help ..........................................................................................164
4.133 Panel Thread (Forum) ............................................................................164
4.134 Jawab Thread (Forum) ...........................................................................165
4.135 Manage Thread (Forum) ........................................................................165
5.1

Tampilan Menu Login KMS ..................................................................167

5.2

Tampilan Menu Utama KMS .................................................................168

5.3

Tampilan Menu Kategori Knowledge KMS ..........................................169

5.4

Tampilan Menu Artikel yang dipilih ......................................................169

5.5

Tampilan Menu Help .............................................................................170

5.6

Tampilan Menu Buat Help Baru ............................................................171

5.7

Tampilan Menu Isi Pertanyaan Help ......................................................171

5.8

Tampilan Menu Forum ...........................................................................172

xx

5.9

Tampilan Menu Buat Pertanyaan Thread Baru (Forum) .......................172

5.10

Tampilan Menu Isi Pertanyaan Thread (forum) ....................................173

5.11

Tampilan Menu Tambahkan Komentar Thread (Forum).......................173

5.12

Tampilan Menu FAQS ...........................................................................174

5.13

Tampilan Panel Admin (Menu Artikel) .................................................175

5.14

Tampilan Panel Admin (Create Artikel dan Permasalahan) ..................176

5.15

Tampilan Panel Admin (Manage Artikel) .............................................176

5.16

Tampilan lihat Artikel dan permsalahan ................................................177

5.17

Update Artikel dan permaslahan ............................................................177

5.18

Tampilan Delete Artikel dan Permaslahan .............................................178

5.19

Tampilan Panel Admin (Kategori Artikel) .............................................178

5.20

Tampilan Panel Admin (Create artikel) .................................................179

5.21

Tampilan Panel Admin (Manage Kategori) ...........................................179

5.22

Tampilan Panel Admin (Lihat Kategori) ...............................................180

5.23

Tampilan Panel Admin (Update Kategori) ............................................180

5.24

Tampilan Panel Admin (Delete Kategori) .............................................181

5.25

Tampilan Panel Admin (Menu Help) .....................................................181

5.26

Tampilan Panel Admin (Manage Help) .................................................182

5.27

Tampilan Panel Admin (Lihat Help) ......................................................182

5.28

Tampilan Panel Admin (Delete Help) ....................................................183

5.29

Tampilan Panel Admin Thread (Menu Forum) .....................................183

5.30

Tampilan Panel Admin Thread (Manage Thread) .................................184

5.31

Tampilan Panel Admin Thread (Lihat Thread) .....................................184

5.32

Tampilan Panel Admin Thread (Tambah Komentar) ............................185

5.33

Tampilan Panel Admin Thread (Delete Thread) ...................................185

5.34

Tampilan Panel Admin (Menu User) .....................................................186

5.35

Tampilan Panel Admin (Create User) ...................................................186

5.36

Tampilan Panel Admin (Manage User) .................................................187

5.37

Tampilan Panel Admin (Lihat User) ......................................................187

5.38

Tampilan Panel Admin (Update User) ..................................................188

5.39

Tampilan Panel Admin (Delete User) ....................................................188

xxi

5.40

Tampilan Panel Admin (Expert Assignment User) ................................189

5.41

Tampilan Panel Admin (Menu FAQS) ..................................................189

5.42

Tampilan Panel Admin (Manage FAQS)..............................................190

5.43

Tampilan Panel Admin (Lihat FAQS) ...................................................190

5.44

Tampilan Panel Admin (Update FAQS) ...............................................191

5.45

Tampilan Panel Admin (Delete FAQS) .................................................191

5.46

Tampilan Panel Admin (Menu Rights) ..................................................192

5.47

Tampilan Panel Admin (Rights Assignment) .........................................192

5.48

Tampilan Panel Admin (Rights Permissions) ........................................193

5.49

Tampilan Panel Admin (Rights Roles) ...................................................193

5.50

Tampilan Panel Admin (Rights Task) ....................................................194

5.51

Tampilan Panel Admin (Rights Oprations) ...........................................194

5.52

Tampilan Panel Pakar (Menu Artikel dan Permasalahan) .....................195

5.53

Tampilan Panel Pakar (Create Artikel dan Permasalahan) ....................196

5.54

Tampilan Panel Pakar (Update Artikel dan Permasalahan) ...................196

5.55

Tampilan Panel Pakar (Lihat Artikel dan Permasalahan) ......................197

5.56

Tampilan Panel Pakar (Delete Artikel dan Permasalahan) ....................197

5.57

Tampilan Panel Pakar (Menu Help) .......................................................198

5.58

Tampilan Panel Pakar (Menjawab Pertanyaan User) ............................198

5.59

Tampilan Panel Pakar (Update Jawaban Help)......................................199

5.60

Tampilan Panel Pakar (Delete Jawaban Help) .......................................199

5.61

Tampilan Panel Pakar (Menu Thread) ...................................................200

5.62

Tampilan Panel Pakar (Lihat Thread) ....................................................200

5.63

Tampilan Panel Pakar (Delete Thread ) ................................................201

xxii

DAFTAR TABEL

2.1

Struktur Organisasi R-tv ...........................................................................8

2.2

Keuntungan KMS ....................................................................................31

2.3

Matrik SWOT ...........................................................................................35

2.4

Simbol Use Case Diagram ........................................................................39

2.5

Simbol Aktivity Diagram ...........................................................................40

2.6

Simbol Squance Diagram..........................................................................40

2.7

Simbol Class Diagram ..............................................................................41

2.8

Simbol Colaboration Diagram ..................................................................43

4.1

SOP Maintenance TV Broadcast Kantor Pusat ........................................58

4.2

SOP Maintenance TV Broadcast Kantor Cabang ....................................60

4.3

Peserta FGD ..............................................................................................64

4.4

Hasil rekap nilai FGD ...............................................................................64

4.5

Uraian SWOT SOP Maintenance TV Broadcast......................................67

4.6

Uraian SWOT Ahli Maintenance..............................................................67

4.7

Uraian SWOT Budaya Sharing Knowledge..............................................68

4.8

Uraian SWOT Permasalahan TV broadcast .............................................68

4.9

Uraian SWOT Peran Pihak Manajemen ...................................................68

4.10 Analisis SWOT .........................................................................................69

4.11 Skenario Use Case Diagram Admin .........................................................75
4.12 Skenario Use Case Diagram User ............................................................78
4.13 Skenario Use Case Diagram Ahli Maintenance .......................................80
4.14 Penjelasan Activity Diagram Login Admin...............................................82
4.15 Penjelasan Activity Diagram Membuat Kategori Admin.........................83
4.16 Penjelasan Activity Diagram Lihat Kategori Admin ................................83
4.17 Penjelasan Activity Diagram Mengedit Kategori Admin.........................84
4.18 Penjelasan Activity Diagram Delete Kategori Admin .............................85
4.19 Penjelasan Activity Diagram membuat Artikel Admin............................86
4.20 Penjelasan Activity Diagram Lihat Artikel Admin ..................................86

xxiii

4.21 Penjelasan Activity Diagram Mengedit Artikel Admin ...........................87

4.22 Penjelasan Activity Diagram Delete Artikel Admin ................................88
4.23 Penjelasan Acivity Diagram Membuat Help Admin ................................89
4.24 Penjelasan Acivity Diagram Lihat Help Admin .......................................89
4.25 Penjelasan Acivity Diagram Delete Help Admin .....................................90
4.26 Penjelasan Acivity Diagram Membuat Thread Admin ............................91
4.27 Penjelasan Acivity Diagram Lihat Thread Admin ...................................92
4.28 Penjelasan Acivity Diagram Mengedit Thread Admin ............................92
4.29 Penjelasan Acivity Diagram Delete Thread Admin .................................93
4.30 Penjelasan Acivity Diagram Delete Thread Admin .................................94
4.31 Penjelasan Acivity Diagram Membuat User Admin ................................95
4.32 Penjelasan Acivity Diagram Lihat User Admin .......................................96
4.33 Penjelasan Acivity Diagram Mengedit User Admin ................................96
4.34 Penjelasan Acivity Diagram Delete User Admin .....................................97
4.35 Penjelasan Acivity Diagram Membuat FAQS Admin .............................98
4.36 Penjelasan Acivity Diagram Lihat FAQS Admin ....................................99
4.37 Penjelasan Acivity Diagram Mengedit FAQS Admin ..............................99
4.38 Penjelasan Acivity Diagram Delete FAQS Admin ..................................100
4.39 Penjelasan Activity Diagram Login User ..................................................101
4.40 Penjelasan Activity Membaca Artikel User...............................................102
4.41 Penjelasan Activity Membuat Help User...................................................102
4.42 Penjelasan Activity Membuat Thread........................................................104
4.43 Penjelasan Activity Membaca FAQS ........................................................105
4.44 Penjelasan Activity Diagram Login Pakar.................................................105
4.45 Penjelasan Activity Diagram Membuat Artikel Pakar ..............................106
4.46 Penjelasan Activity Diagram Melihat Artikel Pakar .................................107
4.47 Penjelasan Activity Diagram Mengedit Artikel Pakar ..............................107
4.48 Penjelasan Activity Diagram Delete Artikel .............................................108
4.49 Penjelasan Activity Diagram Lihat Help Pakar .........................................109
4.50 Penjelasan Activity Diagram Jawab Help Pakar .......................................109
4.51 Penjelasan Activity Diagram Delete Help Pakar .......................................110

xxiv

4.52 Penjelasan Activity Diagram Lihat Thread Pakar .....................................111

4.53 Penjelasan Activity Diagram Jawab Thread Pakar ...................................111
4.54 Penjelasan Activity Diagram Delete Thread Pakar ...................................112
4.55 Penjelasan Sequence Diagram Login Admin............................................113
4.56 Penjelasan Sequence Diagram Membuat Kategori Admin .......................114
4.57 Penjelasan Sequence Diagram Lihat Kategori Admin..............................114
4.58 Penjelasan Sequence Diagram Mengedit Kategori Admin .......................115
4.59 Penjelasan Sequence Diagram Delete Kategori Admin............................116
4.60 Penjelasan Sequence Diagram Membuat Artikel Admin .........................117
4.61 Penjelasan Sequence Diagram Lihat Artikel Admin ................................117
4.62 Penjelasan Sequence Diagram Mengedit Artikel Admin .........................118
4.63 Penjelasan Sequence Diagram Delete Artikel Admin .............................119
4.64 Penjelasan Sequence Diagram Membuat Help Admin .............................119
4.65 Penjelasan Sequence Diagram Lihat Help Admin ....................................120
4.66 Penjelasan Sequence Diagram Delete Help Admin ..................................121
4.67 Penjelasan Sequence Diagram Membuat Thread Admin .........................121
4.68 Penjelasan Sequence Diagram Lihat Thread Admin ................................122
4.69 Penjelasan Sequence Diagram Mengedit Thread Admin .........................123
4.70 Penjelasan Sequence Diagram Delete Thread Admin ..............................124
4.71 Penjelasan Sequence Diagram Membuat User Admin .............................124
4.72 Penjelasan Sequence Diagram Lihat User Admin ....................................125
4.73 Penjelasan Sequence Diagram Mengedit User Admin .............................126
4.74 Penjelasan Sequence Diagram Delete User Admin ..................................126
4.75 Penjelasan Sequence Diagram Membuat FAQS Admin ..........................127
4.76 Penjelasan Sequence Diagram Lihat FAQS Admin .................................128
4.77 Penjelasan Sequence Diagram Mengedit FAQS Admin ..........................129
4.78 Penjelasan Sequence Diagram Delete FAQS Admin ...............................129
4.79 Penjelasan Sequence Diagram Delete FAQS Admin ...............................130
4.80 Penjelasan Sequence Diagram Membaca Artikel User ............................131
4.81 Penjelasan Sequence Diagram Membuat Help User ................................132
4.82 Penjelasan Sequence Diagram Membuat Thread User ............................133

xxv

4.83 Penjelasan Sequence Diagram Membaca FAQS User .............................134

4.84 Penjelasan Sequence Diagram Login Pakar..............................................134
4.85 Penjelasan Sequence Diagram Membuat Artikel Pakar ...........................135
4.86 Penjelasan Sequence Diagram Lihat Artikel Pakar ..................................136
4.87 Penjelasan Sequence Diagram Mengedit Artikel Pakar ...........................136
4.88 Penjelasan Sequence Diagram Delete Artikel Pakar ................................137
4.89 Penjelasan Sequence Diagram Lihat Help Pakar ......................................138
4.90 Penjelasan Sequence Diagram Jawab Help Pakar ....................................138
4.91 Penjelasan Sequence Diagram Delete Help Pakar ....................................139
4.92 Penjelasan Sequence Diagram Lihat Thread Pakar ..................................140
4.93 Penjelasan Sequence Diagram Menjawab Thread Pakar..........................140
4.94 Penjelasan Sequance Diagram Delete Thread Pakar ................................141
5.1

Form Evaluasi Pengujian Sistem ..............................................................163

5.2

Hasil Pengujian User Acceptance Test .....................................................166

xxvi

DAFTAR LAMPIRAN

A. Surat Keterangan Telah Melakukan Wawancara Pengambilan Data ........... A-1

B. Pertanyaan FGD ............................................................................................ B-1
C. Surat Keterangan Terjadi Kerusakan Bersamaan ......................................... C-1
D. Surat Keterangan dilakukan Sharing Knowledge ......................................... D-1
E. Surat Keterangan Izin Mendokumentasikan SOP ..........................................E-1
F. Surat Keterangan Izin Mendokumentasikan Artikel ...................................... F-1
G. Hasil Pengujian Black Box ............................................................................ G-1
H. Hasil Pengujian User Acceptance Test ......................................................... H-1
I. Panduan Penggunaan KMS ............................................................................. I-1

xxvii