Xavier T: hello welcome to fiu online how may i help you

You: Hi, I was taking my test and suddlendy the web page did not responded
You: when I was almost finishing my test
Xavier T: Okay what class is this for?
You: muh 2370
Xavier T: What test is this for?
You: music
Xavier T: whats the name of the test
You: music the history of the beatles
You: professor Tranquilino
Xavier T: When you said the webpage was not responding what do you mean?
You: everything froze, it was while I was listening to one question that ask me
to listen for a song
You: I was almost finishing without no problem
Xavier T: How long ago did this happen
Xavier T: and what did you start the test., what is your internet browser, and w
hat operating system are you using?
You: just about 15 minutes ago
You: I started the test about 7 30 pm and I still had 13 minutes when this happe
ned
You: I was in question 60
Xavier T: What internet browser and what operating system
You: I use explorer,
You: windows 7
You: and I did not have any problems with other classes/ test
Xavier T: Okay i created a case and will send an email to our lms team to look i
nto the issue once they send back the system report we will contact your profess
or who will then decide whether or not they want you to take the test
You: ok how long it does take
Xavier T: It takes up to 24 hours
You: ok I will be waiting for your response
You: thanks