Title of Document

Getting the Right "Blend" in Your Contact Center

2014 Technology Imperatives for US Healthcare Providers
Executive Q&A: IVR User Experience Reviews
Mobile Communication Services in Healthcare - A CIO Perspective
The Evolution of Mobile Health
From IVR to Automated Customer Interaction
IVR - End User Survey
Is Cloud the Answer to Healthcare Industry's Challenges?
Hype Cycle for Emerging Technologies, 2013
Hype Cycle for Big Data, 2013
Hype Cycle for Contact Center Infrastructure, 2013
Market Trends: U.S Healthcare Providers
Market Trends: Mobility, Cloud Computing, & Security Present CSPs with Opportunities in mHealth/eHealth
Hype Cycle for Healthcare Provider Technologies & Standards, 2013
Technology Overview of Mobile Application Containers for Enterprise Data Management & Security
Predicts 2014: Mobile Security Won't Just Be About the Device
Predicts 2014: Unified Communications Accelerators will be Software and Cloud Oriented, but less interoperable
OTN (Oncology Therapeutics Network) Enhanced its CRM Capabilities to Add Value
Hype Cycle for CRM Sales, 2013
Market Trends: Healthcare Provider IT Solution Map, the Framework for IT Market Analysis, 2013
Hype Cycle for Unified Communications and Collaboration, 2013
Getting Value From Speech Analytics in the Contact Center
Key Efficiency and Effectiveness Metrics in Call Center
Cost per Call: Data Behind the Metrics
U.S. Healthcare Provider IT 2014 Top 10 Predictions: IT Priorities for the Post-EHR Era
Business Trends: Understanding your Healthcare Technology Customer
The Pros of Virtual Call Centers Still up for Debate
Waiting for Service: Ten Years of Empirical Research
Source
Bitpipe
Forrester
Forrester
Frost and Sullivan
Frost and Sullivan
Frost and Sullivan
Frost and Sullivan
Frost and Sullivan
Gartner Group
Gartner Group
Gartner Group
Gartner Group
Gartner Group
Gartner Group
Gartner Group
Gartner Group
Predicts 2014: Unified Communications Accelerators will be Software and Cloud Oriented, but less interoperable Gartner Group
Gartner Group
Gartner Group
Gartner Group
Gartner Group
Gartner Group
Gartner Group
Gartner Group
International Data Corp.
Ovum
techtarget.com
Unknown, googled
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URL's
http://docs.media.bitpipe.com/io_10x/io_108120/item_632866/WP201212_Five9.pdf
http://www.forrester.com/2014+Technology+Imperatives+For+US+Healthcare+Providers/fulltext/-/E-RES113941?isTurnHighlighting=false&highlightTerm=2014%20Technology%20Imperatives%20for%20US%20Healthcare%20Providers
http://www.forrester.com/Executive+QA+IVR+User+Experience+Reviews/fulltext/-/E-RES57000
http://www.frost.com/sublib/display-report.do?searchQuery=Mobile+Communication+Services+in+Healthcare+-+A+CIO+Perspective&ctxixpLink=FcmCtx21&ctxixpLabel=FcmCtx22&id=9838-00-08-00-00&bdata=aHR0cDovL3d3dy5mcm9zdC5jb20vc3JjaC9jYXRhbG9nLXNlYXJjaC5kbz9wYWdlU2l6ZT0xMiZxdWVyeVRleHQ9TW9iaWxlK0NvbW11bmljYXRpb24rU2VydmljZXMraW4rSGVhbHRoY2FyZSstK0ErQ0lPK1BlcnNwZWN0aXZlJng9MzgmeT0xOUB%2BQFNlYXJjaCBSZXN1bHRzQH5AMTQwMTM3OTQxMjUzMw%3D%3D
http://www.frost.com/sublib/display-report.do?searchQuery=The+Evolution+of+Mobile+Health&ctxixpLink=FcmCtx19&ctxixpLabel=FcmCtx20&id=9817-00-57-00-00&bdata=aHR0cDovL3d3dy5mcm9zdC5jb20vc3JjaC9jYXRhbG9nLXNlYXJjaC5kbz9xdWVyeVRleHQ9VGhlK0V2b2x1dGlvbitvZitNb2JpbGUrSGVhbHRoQH5AU2VhcmNoIFJlc3VsdHNAfkAxNDAxMzc5MzgwODA2
http://www.frost.com/sublib/display-report.do?searchQuery=IVR+End+User+Survey&ctxixpLink=FcmCtx17&ctxixpLabel=FcmCtx18&id=9857-00-49-00-00&bdata=aHR0cDovL3d3dy5mcm9zdC5jb20vc3JjaC9jYXRhbG9nLXNlYXJjaC5kbz9wYWdlU2l6ZT0xMiZxdWVyeVRleHQ9SVZSK0VuZCtVc2VyK1N1cnZleSZ4PTAmeT0wQH5AU2VhcmNoIFJlc3VsdHNAfkAxNDAxMzc5MjYyMTg4
http://www.frost.com/sublib/display-report.do?searchQuery=IVR+End+User+Survey&ctxixpLink=FcmCtx15&ctxixpLabel=FcmCtx16&id=6A38-01-00-00-00&bdata=aHR0cDovL3d3dy5mcm9zdC5jb20vc3JjaC9jYXRhbG9nLXNlYXJjaC5kbz9wYWdlU2l6ZT0xMiZxdWVyeVRleHQ9SVZSK0VuZCtVc2VyK1N1cnZleSZ4PTAmeT0wQH5AU2VhcmNoIFJlc3VsdHNAfkAxNDAxMzc5MjI5NzQw
http://www.frost.com/sublib/display-press-release.do?searchQuery=Is+Cloud+the+Answer+to+Healthcare+Industry%27s+Challenges&ctxixpLink=FcmCtx13&ctxixpLabel=FcmCtx14&id=285538956&bdata=aHR0cDovL3d3dy5mcm9zdC5jb20vc3JjaC9jYXRhbG9nLXNlYXJjaC5kbz9wYWdlU2l6ZT0xMiZxdWVyeVRleHQ9SXMrQ2xvdWQrdGhlK0Fuc3dlcit0bytIZWFsdGhjYXJlK0luZHVzdHJ5JTI3cytDaGFsbGVuZ2VzJng9MCZ5PTBAfkBTZWFyY2ggUmVzdWx0c0B%2BQDE0MDEzNzkxMjU1MTU%3D
https://www.gartner.com/doc/2571624?ref=SiteSearch&sthkw=Hype%20Cycle%20for%20Emerging%20Technologies%2C%202013&fnl=search
https://www.gartner.com/doc/2574616?ref=SiteSearch&sthkw=Hype%20Cycle%20for%20Big%20Data%2C%202013&fnl=search
https://www.gartner.com/doc/2579316?ref=SiteSearch&sthkw=Hype%20Cycle%20for%20Contact%20Center%20Infrastructure%2C%202013&fnl=search
https://www.gartner.com/doc/2573125?ref=SiteSearch&sthkw=Market%20Trends%3A%20U.S%20Healthcare%20Providers&fnl=search
https://www.gartner.com/doc/2607215?ref=SiteSearch&sthkw=Market%20Trends%3A%20Mobility%2C%20Cloud%20Computing%2C&fnl=search
https://www.gartner.com/doc/2568815?ref=SiteSearch&sthkw=Hype%20Cycle%20for%20Healthcare%20Provider%20Technologies&fnl=search
https://www.gartner.com/doc/2315415?ref=SiteSearch&sthkw=Technology%20Overview%20of%20Mobile%20Application%20Containers%20for%20Enterprise%20Data%20Management&fnl=search
https://www.gartner.com/doc/2628415?ref=SiteSearch&sthkw=Predicts%202014%3A%20Mobile%20Security%20Won't%20Just%20Be%20About%20the%20Device&fnl=search
https://www.gartner.com/doc/2624520?ref=SiteSearch&sthkw=Predicts%202014%3A%20Unified%20Communications%20Accelerators%20will%20be%20Software%20and%20Cloud%20Oriented%2C%20but%20less%20interoperable&fnl=search
https://www.gartner.com/doc/361257?ref=SiteSearch&sthkw=OTN%20enhanced%20its%20CRM%20Capabilities%20to%20Add%20Value&fnl=search
https://www.gartner.com/doc/2574017?ref=SiteSearch&sthkw=Hype%20Cycle%20for%20Big%20Data%2C%202013&fnl=search
https://www.gartner.com/doc/2594821?ref=SiteSearch&sthkw=IVR%20in%20healthcare&fnl=search
https://www.gartner.com/doc/2568319?ref=SiteSearch&sthkw=IVR%20in%20healthcare&fnl=search
https://www.gartner.com/doc/2644915?ref=SiteSearch&sthkw=cost%20of%20not%20having%20an%20automated%20call%20center&fnl=search
https://www.gartner.com/doc/297844?ref=SiteSearch&sthkw=cost%20of%20not%20having%20an%20automated%20call%20center&fnl=search
https://www.gartner.com/doc/298354?ref=SiteSearch&sthkw=cost%20of%20not%20having%20an%20automated%20call%20center&fnl=search
http://www.idc.com/getdoc.jsp?containerId=HI244741
http://ovum.com/research/business-trends-understanding-your-healthcare-technology-customer-2/
http://searchcrm.techtarget.com/feature/The-pros-of-virtual-call-centers-still-up-for-debate
http://imi.aau.dk/~09ml382/DVD/References/Waiting%20for%20service.pdf
http://www.forrester.com/2014+Technology+Imperatives+For+US+Healthcare+Providers/fulltext/-/E-RES113941?isTurnHighlighting=false&highlightTerm=2014%20Technology%20Imperatives%20for%20US%20Healthcare%20Providers
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http://www.frost.com/sublib/display-press-release.do?searchQuery=Is+Cloud+the+Answer+to+Healthcare+Industry%27s+Challenges&ctxixpLink=FcmCtx13&ctxixpLabel=FcmCtx14&id=285538956&bdata=aHR0cDovL3d3dy5mcm9zdC5jb20vc3JjaC9jYXRhbG9nLXNlYXJjaC5kbz9wYWdlU2l6ZT0xMiZxdWVyeVRleHQ9SXMrQ2xvdWQrdGhlK0Fuc3dlcit0bytIZWFsdGhjYXJlK0luZHVzdHJ5JTI3cytDaGFsbGVuZ2VzJng9MCZ5PTBAfkBTZWFyY2ggUmVzdWx0c0B%2BQDE0MDEzNzkxMjU1MTU%3D
https://www.gartner.com/doc/2571624?ref=SiteSearch&sthkw=Hype%20Cycle%20for%20Emerging%20Technologies%2C%202013&fnl=search
https://www.gartner.com/doc/2574616?ref=SiteSearch&sthkw=Hype%20Cycle%20for%20Big%20Data%2C%202013&fnl=search
https://www.gartner.com/doc/2579316?ref=SiteSearch&sthkw=Hype%20Cycle%20for%20Contact%20Center%20Infrastructure%2C%202013&fnl=search
https://www.gartner.com/doc/2573125?ref=SiteSearch&sthkw=Market%20Trends%3A%20U.S%20Healthcare%20Providers&fnl=search
https://www.gartner.com/doc/2607215?ref=SiteSearch&sthkw=Market%20Trends%3A%20Mobility%2C%20Cloud%20Computing%2C&fnl=search
https://www.gartner.com/doc/2568815?ref=SiteSearch&sthkw=Hype%20Cycle%20for%20Healthcare%20Provider%20Technologies&fnl=search
https://www.gartner.com/doc/2315415?ref=SiteSearch&sthkw=Technology%20Overview%20of%20Mobile%20Application%20Containers%20for%20Enterprise%20Data%20Management&fnl=search
https://www.gartner.com/doc/2628415?ref=SiteSearch&sthkw=Predicts%202014%3A%20Mobile%20Security%20Won't%20Just%20Be%20About%20the%20Device&fnl=search
https://www.gartner.com/doc/2624520?ref=SiteSearch&sthkw=Predicts%202014%3A%20Unified%20Communications%20Accelerators%20will%20be%20Software%20and%20Cloud%20Oriented%2C%20but%20less%20interoperable&fnl=search
https://www.gartner.com/doc/361257?ref=SiteSearch&sthkw=OTN%20enhanced%20its%20CRM%20Capabilities%20to%20Add%20Value&fnl=search
https://www.gartner.com/doc/2574017?ref=SiteSearch&sthkw=Hype%20Cycle%20for%20Big%20Data%2C%202013&fnl=search
https://www.gartner.com/doc/2644915?ref=SiteSearch&sthkw=cost%20of%20not%20having%20an%20automated%20call%20center&fnl=search
https://www.gartner.com/doc/297844?ref=SiteSearch&sthkw=cost%20of%20not%20having%20an%20automated%20call%20center&fnl=search
https://www.gartner.com/doc/298354?ref=SiteSearch&sthkw=cost%20of%20not%20having%20an%20automated%20call%20center&fnl=search
http://www.forrester.com/2014+Technology+Imperatives+For+US+Healthcare+Providers/fulltext/-/E-RES113941?isTurnHighlighting=false&highlightTerm=2014%20Technology%20Imperatives%20for%20US%20Healthcare%20Providers
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https://www.gartner.com/doc/2624520?ref=SiteSearch&sthkw=Predicts%202014%3A%20Unified%20Communications%20Accelerators%20will%20be%20Software%20and%20Cloud%20Oriented%2C%20but%20less%20interoperable&fnl=search
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