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TRAINING 2014

TELECOMS
University accredited telecoms
training programmes
Study for an internationally recognised University qualication.
Offered in partnership with University of Derby Corporate, we
offer a range of University accredited training programmes.
Postgraduate Certicate in Advanced Telecoms
Management (Level 7)
University Certicate in Telecommunications by
Distance Learning
Fully supported enhanced
learning experience
We deliver highly efcient competency development that
delegates will benet from long after the programme has
nished via our PACE initiative:
Preparation pre-course online tutorials
Application practical exercises, demonstrations and
business simulations maximise practical competency
development
Consolidation via continuing tutor support and
exclusive industry analysis via Telecoms Virtual Campus
Experience focused on applying training in the
workplace, an outstanding end-to-end training experience
to maximise the value of the training
In partnership with
www.telecomsacademy.com
Part of
EXTENSIVE TRAINING PORTFOLIO
School of Advanced
Communications
Technologies
In-depth Engineering Training
Telecoms Foundation Programmes
Technologies Explained
LTE and Advanced Technologies
School of Telecoms
Management
Telecoms Mini MBA
Advanced Business Diplomas
Commercial and Leadership in
Telecoms
Marketing and Customer Focus
in Telecoms
Distance Learning
University Accredited Distance
Learning Programmes:
Foundation in Telecoms
Diploma in Modern Telecoms
Diploma in LTE and Advanced
Communications
Diploma in Telecoms Business
Developing effective people through dynamic training
Informa Telecoms Academy has been delivering industry leading
telecoms business and technology training programmes to the
global telecoms ecosystem for the past 12 years. We are relied
upon to build key knowledge, skills and competencies in staff and
management teams across all functions in operators, vendors, service
providers and regulators across the world.
12 YEARS EXPERIENCE delivering industry leading business and
technology training programmes to the global telecoms industry
HIGHLY EXPERIENCED TEAM of dedicated training professionals
all experts in their eld
EXTENSIVE PORTFOLIO of essential telecoms and business
training programmes
A TRAINING PHILOSOPHY that concentrates on developing
practical, applicable skills and competencies
UNIVERSITY ACCREDITED TRAINING PROGRAMMES delivering
real qualications recognised across the world
FLEXIBLE DELIVERY METHODS including public training courses,
bespoke in-house programmes and Distance Learning programmes
NEW: LIVE ON WEB TRAINING enjoy the same interactive
instructor led training without the need to travel
PART OF INFORMA TELECOMS & MEDIA, giving you unique
access to essential market research and analysis.
Our training portfolio
School of Telecoms Management
The School of Telecoms Management delivers best in class business
programmes specically aimed at addressing the issues central to the
telecoms industry. Our courses range from the intensive University
Accredited Postgraduate Certicate in Advanced Telecoms
Management to a range of shorter courses covering the commercial,
business and management issues key to the industry.
School of Advanced Communications
Technologies
The School of Advanced Communications Technology delivers a wide
range of short instructor led programmes covering the key technologies
across the modern telecoms network. Programmes range from 2 day
technology overviews for non-technical staff through to intensive
certied engineer training programmes.
Distance Learning
Designed to rapidly build your competence, knowledge and condence,
our university accredited Distance Learning programmes lead to a
recognised University Certicate by successfully completing the end of
course exam. The modular nature of the courses allows you to build
your ideal programme.
TELEPHONE BOOKING +44 (0)20 7017 5514 EMAIL training@telecomsacademy.com WEB www.telecomsacademy.com 2
Why choose Telecoms Academy?
Informa Telecoms Academy have partnered with University of
Derby Corporate, recent winner of the Times Higher Outstanding
Employer Engagement Award, to fully accredit our Advanced
Business Diplomas and Distance Learning programmes.
As well as receiving training of the highest quality, featuring research
and analysis from Informa Telecoms & Media, accreditation means by
successfully completing our training programmes you can now work
towards a Postgraduate Certicate or a University Certicate.
What accreditation means:
Fully aligned with UK University structure each course
has been thoroughly audited and aligned with the UK University
structure and credit system
University accredited training programmes
Study towards a recognised university qualication
successfully complete any accredited programme and associated
assessment to gain credit points, with further study and work
based projects youll be able to qualify for a University qualication
Further your career have the condence that your qualication
will be recognised across the industry
What qualications are available?
University Certicate in Telecommunications by completing
one of our integrated Diploma Programmes (see page 6)
Postgraduate Certicate in Advanced Telecoms
Management Complete two Advanced Business Diplomas
programmes and a work based project (see page 9)
In partnership with
Excellent presenters, very professional and experts in
their elds. FA, MTN
The course was perfect for someone like me, giving an
overview of all elements of the telecoms business, both
technical and commercial, and a good balance of historic
background with latest industry developments and
challenges. PT, DU
The course was very insightful and the lessons learnt
from the course will be very relevant to the telecoms
industry. BL ETISALAT
It really has broadened my knowledge of the current
technologies used in the mobile industry. IS, M-TEL
Part of Informa Telecoms & Media
As part of Informa Telecoms & Media the Telecoms Academy has
access to up-to-date telecoms market research and analysis
available from Informa Telecoms & Media. We incorporate this
information into our training programmes where relevant to ensure
that technology and market developments are put in the context
of wider industry trends. Telecoms Academy are the only training
provider with the research capabilities and industry knowledge
required to fully apply competency development with relevance
and condence.
In-house training 4
Graduate training schemes 5
Live on Web training 5
Distance Learning Series 6
Distance Learning Series 7
Diploma in Modern Telecoms 7
Foundation in Telecoms 7
Diploma LTE and Advanced Communications 7
Diploma in Telecoms Business 7
School of Telecoms Management 8
Advanced Business Diplomas 8
Telecoms Mini MBA 9
Effective Telecoms Strategies Advanced Business Diploma 9
Customer Focus in Telecoms Advanced Business Diploma 9
Business Implementation of Mobile Broadband
Advanced Business Diploma 9
Commercial Aspects and Leadership in Telecoms 10
Regulation in Modern Telecoms 10
Finance for Telecoms Professionals 10
Leadership in the Telecoms Environment 10
Teams that Drive Change Creating Paradigm Shift in Telecoms 10
Marketing and Customer Focus in Telecoms 11
Foundation in Marketing 11
Marketing Strategies in Telecoms 11
Customer-centric Pricing Strategies for Telcos 11
Meeting Branding and Customer Engagement
Challenges in Telecoms 11
Telecoms Market Analysis and Evaluation 12
Customer Engagement in Telecoms 12
Customer Experience Management in Telecoms 12
Customer Focus in Telecoms Advanced Business Diploma 12
School of Advanced Communications
Technologies 13
Modern Telecommunications 13
Introduction to Modern Telecoms 13
Mobile Networks Explained 13
Telecoms Foundation Technology and Business 13
The Telecoms Operator in 2014 Focus and Opportunities 13
NGN and Convergence Technologies 13
Modern Telecoms Boot Camp 13
LTE System 14
LTE Advanced 14
LTE Technology 14
LTE Technology Certication Boot Camp 14
LTE for Commercial Professionals 14
Voice over LTE (VoLTE) 14
LTE Network 14
Backhaul for HSPA and LTE Networks 14
E-UTRAN: Architecture and Protocols 14
IMS for LTE (including VoLTE) 15
LTE/SAE Evolved Packet Core 15
Enabling Secure Service Delivery on Advanced Networks 15
LTE Radio 15
Informa Certied LTE Radio Planning and
Optimisation Professional 15
LTE Air Interface 15
Small Cells and HetNets for LTE and LTE Advanced 15
WiMAX 16
WiMAX Forum

Certied Training Programme 16


WiMAX Explained 16
WiMAX Forum RF Network Engineer Certication Boot Camp 16
2G and 3G Mobile 16
HSPA+: A Technical Overview 16
GSM Air Interface 16
GSM/GPRS Infrastructure and Operations 17
GSM, GPRS and EDGE Explained 17
UMTS Infrastructure and Operation 17
3G and 3.5G Explained 17
3G Radio Planning 17
W-CDMA Air Interface 17
Content and Services 18
Mobile Applications and Ecosystems 18
OSS/BSS 18
Digital Services 18
Connected Television 18
Discover NFC Ecosystem and Explore Mobile NFC Payment 18
Effective Policy and Charging Control through
Diameter Signalling 18
Cloud for Telecoms Operators 19
Signalling and Transport 19
SS7 and SIGTRAN in Modern Networks 19
IN and CAMEL (with Prepaid) 19
IP in Telecoms 19
IP in Modern Networks 19
Datacoms for the Telecoms Professional 19
IMS for LTE (including VoLTE) 19
Voice over Internet Protocol (VoIP) Technology
and Applications 20
Multiprotocol Label Switching (MPLS) 20
Engineering Boot Camps 20
Core Network Engineers Boot Camp 20
Radio Planning and Optimisation Engineers Boot Camp 20
The Telecoms Academy training team 23
Our clients 24
3 FOR ENQUIRIES AND IN-HOUSE TRAINING PLEASE TELEPHONE +44 (0)20 7017 4144
Contents
The Informa Telecoms Academy has worked with countless
companies to deliver bespoke in-house training programmes.
Well take time to understand your requirements, youll work with a
dedicated Account Manager and one of our specialist training team to
ensure that we deliver your perfect training programme.
An in-house training programme from Informa Telecoms Academy
ensures you get a course that precisely matches your organisations
needs, presented by a rst-rate training organisation, with access to all
the latest industry information and news, and at a location and time of
your choice.
Choose one of our highly regarded existing courses outlined in this
brochure, or work with one of our experienced training professionals to
produce a bespoke course designed specically for your business.
Why choose in-house training from the
Telecoms Academy?
DEDICATED ACCOUNT MANAGERS wholl work with you
throughout the process and be your rst point of contact
EXPERT TRAINERS our team of highly experienced versatile
trainers have the knowledge and experience to deliver a highly
valuable learning experience
FULLY CUSTOMISABLE COURSE CONTENT work with us to
develop the training course to match the exact needs of your
business and your staff. The modular course structure allows for
fast customisation when required
UNIQUE INDUSTRY RESEARCH where appropriate, our courses
include market analysis from Informa Telecoms & Medias team of
industry leading researchers and analysts
THE MOST EFFICIENT WAY TO TRAIN YOUR STAFF at the time
and location of your choice to ensure minimal disruption to your
organisation
FLEXIBLE DELIVERY OPTIONS with a range of instructor led,
distance learning and virtual classroom formats available you can
build a blended solution to maximise training effectiveness
PACE ENABLED TRAINING all our in-house training courses are
PACE Enabled ensuring that each contains the following elements
Preparation; Application; Consolidation; and an outstanding end-to-
end training Experience
COMPETENCY DEVELOPMENT JOURNAL (CDJ) The
Competency Development Journal can be used to ensure you
consolidate the learning and apply it directly to your own
organisation and role. The CDJ is an on-line programme of additional
learning, consolidation and reection that lasts for 8 weeks, covering
the ve major competency areas.
Telecoms Training Consultancy
Our team of training professionals are highly experienced in working
with training departments to both help them identify the skills and
competencies they need to achieve your business aims. Well then
work with you to identify the ideal training programme to deliver these.
During this process well help you with:
Pre-course assessment to assess the current level of
competency and skills in your staff and identify knowledge gaps
Training programme selection and development to help you
in identifying the perfect training programme to develop the skills
your business needs
Post-course assessment and analysis thorough analysis of
training effectiveness and staff development
TELEPHONE BOOKING +44 (0)20 7017 5514 EMAIL training@telecomsacademy.com WEB www.telecomsacademy.com 4
In-house training
Heres what training managers whove
worked with us have had to say:
I certainly enjoyed the programme. I found that the whole
programme was extremely well thought-out and carefully
organised. The modules were very stimulating and
thought provoking. The trainers were very knowledgeable,
highly competent and experienced. They handled
questions very well and successfully engaged and
involved all the participants. It was a challenging and
amazing experience. I do recommend this programme to
everyone. Superb. HS, SYRIATEL
The strong cooperation with Informa Telecoms Academy
and the quality delivered at Atos Origin University
telecoms Faculty is outstanding. The effect of this course
resulted in real business opportunities. HP, ATOS ORIGIN
The programme was magnicent, the feedback from our
staff was positively overwhelming! TA, MOBILY
This is an excellent comprehensive training course giving
a real idea of the telecoms industry. GS, DU
We train some of the biggest
companies in the telecoms industry
See back page of this brochure for more of our past clients.
Aepona
Airtel
Alcatel
Atos Origin
British Telecom
Cosmote
Dialog
Ericsson
Etisalat
Faroese Telecom
Fastlink
Globitel
Harris Stratex
Hewlett-Packard
ING Bank
Intel
INWI
Jawwal
KPMG
Microsoft
Mobiltel
Mobily
Morgan Stanley
Motorola
MTN
Nokia Siemens
Networks
Nortel
Optimus
Oracle
PalmOne
Saudi Telecom
Sony Ericsson
Sun
Microsystems
TRA Bahrain
Turkcell
Ufone
Viva
Vodacom
Vodafone
Intracom ITS
Zain
The Graduate Development Programme is a comprehensive yet
exible training package designed to quickly develop the skills
and competencies of those that are new to your business and
new to the telecoms industry. The programme is highly participative
and focuses on real business, technology and industry issues.
Participants will gain knowledge and skills.
Through increased condence and a much better understanding of how
their competencies should be applied within their business unit, the
programme enables participants to make more informed and commercially
viable decisions, and to contribute more effectively to value creation within
their own organisation. Successful completion of the programme will
deliver a team of qualied, knowledgeable and highly motivated individuals
wholl be able to contribute to the success of your business.
The programme was developed by Telecoms Academy, part of Informa
Telecoms & Media, the leading provider of business intelligence to the
telecoms industry and with the certied elements accredited by the
University of Derby Corporate, recent winner of the Times Higher
Outstanding Employer Engagement Award.
Comprehensive student support including:
Regular Instructor led review sessions
Twice monthly webinar sessions
Tutor support via email
Typical programme elements
5 FOR ENQUIRIES AND IN-HOUSE TRAINING PLEASE TELEPHONE +44 (0)20 7017 4144
Live on Web training
Graduate training schemes
Foundation Course (with initial student assessment)
2 day
9 Month Certied Distance Learning Programme
(with scheduled face to face learning modules,
continuous assessment and nal examination)
Advanced Telecoms Management Programme
(with team assessment)
5 day
M
M
Our live on web training offers our students the chance to
benet from the same great instructor led training programmes
we offer face to face via our Virtual Classroom. During the online
training session youll benet from an interactive learning environment
featuring high quality presentations, Q&A sessions and a range of
interactive tools and features.
Benets of our Live on Web Training:
Simple to set up, all you need is a computer and internet connection
Available on a broad range of courses, both on public schedule
courses and as bespoke in house training programmes
Each programme will include trainer presentations, group
discussions as well as question and answer sessions
Time and cost-effective way to train, no need for lengthy time away
from the ofce
Available anywhere in the world, access our training from wherever
you are
Available on a broad range of courses both on publically schedule
courses and as bespoke in house training programmes.
Courses currently available Live on Web
School of Telecoms Management:
Finance for Telecoms Professionals
Marketing Strategies for Telecoms
Customer Centric Pricing Strategies for Telcos
School of Advanced Communications Technologies:
Enjoy high quality instructor led training online without the time and cost of travel
Contact us for the latest public training dates
Telecoms Foundation:
Business and Technology
LTE Technology
LTE Advanced
VoLTE
Digital Services
Backhaul for HSPA & LTE
Networks
Small Cells and Heterogeneous
Networks for LTE & LTE Advanced
Next Generation & Converged
Billing
TELEPHONE BOOKING +44 (0)20 7017 5514 EMAIL training@telecomsacademy.com WEB www.telecomsacademy.com 6
Why study by Distance Learning?
Our Distance Learning programmes have been fully
accredited by, and are offered in partnership with the
University of Derby Corporate; a UK-based university highly
acclaimed in the area of employer engagement. They are at the
forefront of the drive to integrate highly focused industry-led training
with the academic rigour and quality control of university-based
education. As well as giving you the assurance that the programmes
contents meet the highest standards youll also be given the
opportunity to build credit points by successfully completing the
course assessments, leading to a recognised University Certicate.
1 As part of continuing efforts to improve our Distance Learning
programmes we have extended the range of elective modules in
the Diploma in LTE and Advanced Communications, and the
Diploma in Telecoms Business. All Diploma programmes now
offer a choice of 10 elective modules giving you a greater
choice of topics on which to focus.
2 Now fully accredited by the University of Derby, as well as
benets centred on quality assurance and peace of mind in
selecting one of our programmes, our Distance Learning
programmes are aligned with the University of Derby (and UK
universities) credit point structure.
3 You have the opportunity to qualify for a recognised University
Certicate (60 credit points at Level 4).
How to qualify for the University Certicate
You have two routes to gain the University Certicate. Either:
9 Module Diploma: Successfully complete one of our 9 module
Diploma programmes
Bridging Diploma: For those with less experience students can
complete the bridging diploma by taking the Foundation in Telecoms
along with 6 modules from the Diploma in Telecoms Business or the
Diploma in LTE & Advanced Communications
Distance Learning Series
FULLY ACCREDITED
Foundation in Telecoms
3 Modules
Diploma in Modern
Telecoms
OR
Diploma in Telecoms
Business
OR
Diploma in LTE & Advanced
Communications
9 Modules
University Certicate University Certicate
Diploma in Telecoms
Business
OR
Diploma in LTE & Advanced
Communications
6 Modules
+
= =
Learning enhanced by
Gain a recognised University Certicate on
successful completion
Webinars bring you the latest technologies and
business management topics
Full tutor support with live Virtual Classroom
sessions real-time interaction with tutors and
other students
Fully illustrated courseware online and hard copy Self-assessment tests in preparation for exams
Fortnightly newsletter to keep you fully up-to-date Complimentary Informa Telecoms & Media Industry
Outlook Report
Informa Telecoms and Media news, research and
analysis built in to the courseware
Online Virtual Campus providing access to study
resources and telecoms media news and research
Diploma in Modern Telecoms
9 month
The Diploma in Modern Telecoms course would benet those looking to
enhance their knowledge of Modern Telecommunications in general; or
to build on specic areas of expertise by broadening their experience
and knowledge base, whilst looking at chosen specialist areas in detail.
The programme gives a more detailed analysis of the market and
technical issues surrounding convergence, and through the modular
structure, allows for a good degree of specialisation in mobile, converged
and xed networks. It provides an ideal framework for advanced study
bringing together a comprehensive array of topics in an integrated
training package.
Foundation in Telecoms
3 month
The Foundation in Telecoms will benet those looking to start a career in
the telecommunications industry, or those looking to consolidate their
existing knowledge in order to lay a rmer foundation in their chosen
career. It is especially suitable for graduates looking to take the rst step
towards a career in communications. Those who choose to take the
exam will be awarded a certicate on successful completion.
Core Modules
The following modules are
mandatory:
Modern Telecoms
Enabling Technologies
Service Delivery
Telecoms Business Models
Specialist Modules
Students select ve of the following:
Access Network
Technologies
Core Network Technologies
Media Delivery and Advanced
Services
Digital Television and IPTV
OSS, BSS and Billing
Marketing Next-Generation
Services
Operating Effectively in
Telecoms
Advanced Radio
Advanced IP
Security and Fraud
Prevention
Course Modules
Telecoms Industry and
Business Environment
Telecoms Technologies
Telecoms Customer
Proposition (Services,
Marketing, Branding)
Diploma LTE and Advanced
Communications
9 month
This programme would suit anyone in the telecommunications
industry who requires a detailed understanding of the LTE concept,
the challenges in its deployment and an insight into the current market
position. The programme is designed to give you a detailed
understanding of Long Term Evolution, and through its modular
structure allows for a good degree of specialisation and allows you to
tailor your programme to suit you and your organisations needs.
Diploma in Telecoms Business
9 month
Those who need a thorough grounding in telecommunications business
as part of their job function, or those who have specialist knowledge in a
specic area of telecommuni c ations (business or technology), and wish
to contribute and communicate more fully and effectively with the wider
business. It is suitable as part of an in-house training programme or an
individuals learning and competency development plan giving them
the condence to better innovate and build value for the organisation.
The Diploma in Telecoms Business Distance Learning programme is also
ideal for those who have recently taken on a new post (or are new to the
company) and need to develop knowledge and competency in a exible
and comprehensive way, including recent graduates.
Core Modules
The following modules are
mandatory:
Introduction to LTE and
4G Wireless
The LTE Air Interface
Services and Applications
for LTE
The LTE Core Network
(Evolved Packet Core)
Specialist Modules
Students select ve of the following:
LTE Radio Network Planning
Service Delivery and the IMS
IP-based Core Network
Dimensioning
Trafc Engineering, QoS and
MPLS in IP Networks
Operating Effectively
Marketing Next Generation
Services
WiMAX and other non-3GPP
Access Technologies
Project Management in
Telecoms
Digital Television and IPTV
Finance for Telecoms
Professionals
Core Modules
The following modules are
mandatory:
Telecoms Business
Environment
Finance for Telecoms
Professionals
Marketing Communications
Services
Operating Effectively in
Telecoms
Specialist Modules
Students select ve of the following:
Telecoms Technologies
Project Management in
Telecoms
Customer Engagement and
Branding in Telecoms
Future Business Models for
ICT Players
Customer Relationship
Management in Telecoms
Sales and Value Chain
Management
Budgeting and Forecasting in
Telecoms
Access Network Technologies
Digital Television and IPTV
OSS, BSS and Billing
7 FOR ENQUIRIES AND IN-HOUSE TRAINING PLEASE TELEPHONE +44 (0)20 7017 4144 Distance Learning Series
DISTANCE LEARNING SERIES
The course was perfect for someone like me with four
years in the telecom industry, giving an overview of all
elements of the telecoms business, both technical and
commercial, and a good balance of historic background
with latest industry developments and challenges. PT, DU
It really has broadened my knowledge of current
technologies used in the mobile telecom industry. IAS, M-TEL
The programme was well structured and the instructional
method was excellent. DS
A special thanks to you for all your help and support
which made it possible for me to pass in the examination!
Your webinar session, interesting articles and your replies
to all my queries post the sessions helped a great deal to
understand the subject in depth. PD
Our Advanced Business Diplomas are an integrated series of
programmes designed to meet the learning development
needs of forward looking telecoms professionals and
organisations. Over 4,000 mid to senior managers, future
managers, specialists, identied talent and directors from a variety
of functions from leading operators, vendors, service providers and
regulators worldwide have beneted from at from attending an
Advanced Business Diplomas Programme.
Why attend an Advanced Business
Diploma Programme:
ACHIEVE A BETTER understanding of your people, your
products, and your business giving you an unparalleled view of
where your organisation stands, its strengths and future growth
opportunities
HAVE A SOLID platform on which to make strategic, technical,
nancial and management decisions that are reliable, well
grounded and commercially viable
GAIN A CLEAR picture of the telecommunications market
and its future direction, with forecasts, timelines and analysis
from he experts
BECOME FULLY VERSED in xed, mobile and convergent
network technology and the reasons behind its adoption, its
strengths, weaknesses and limitations
LEARN BEST PRACTICE leadership techniques and how they
can be applied within the telecoms industry
ARE FULLY EQUIPPED to take on new challenges and progress
within your organisation
Who should attend?
This programme is designed for mid to senior managers, future managers,
specialists, identied talent and directors from all functions within the
telecommunications sector. It has been developed for those whose time is
limited and who work in critical roles or situations where a lengthy period
away for study is not possible. The Advanced Business Diplomas
Programmes also provide an ideal opportunity to develop the organisations
talent pool and support succession planning.
TELEPHONE BOOKING +44 (0)20 7017 5514 EMAIL training@telecomsacademy.com WEB www.telecomsacademy.com 8
School of Telecoms Management
What accreditation means
Quality assurance each course has been thoroughly
audited by the University of Derby to ensure that the
content and assessment procedures meet the high
standards expected of the University
Gain University credit points successfully complete
the Telecoms Mini MBA and associated assessments in
order to build your points towards a University award
Upgrade to a recognised University qualication
with further study and work based projects youll be
able to qualify for a University qualication
Provides a clear measure of progress accreditation
and assessment mean you (and your employer) can be
condent that you have the competencies to succeed
What qualications are on offer?
The successful completion of Telecoms Academy's Telecoms Management Series
programmes enables you to gain a Postgraduate Certicate in Advanced
Telecoms Management, awarded by the University of Derby Corporate
combine your credit points by successfully completing any other Advanced
Business Diplomas programme along with a work based project.
Telecoms
Mini MBA
Effective Telecoms
Strategies
OR
Customer Focus in
Telecoms
OR
Effective Business
Implementation
Work
Based
Project
Postgraduate
Certicate in
Advanced
Telecoms
Management
+ = +
Postgraduate Certicate in Advanced Telecoms Management
Fully accredited Telecoms Management Training Series
ADVANCED BUSINESS DIPLOMAS
Unique Business Simulation
Each Advanced Business Diplomas programme includes a unique
Business Simulation exercise that runs throughout the week acting to
tie in each of the modules into the bigger picture in a practical and
interactive way. As we deal with each major topic during the week,
youll have the chance to test your ideas and understanding in a
simulated environment, maximising the opportunity for learning, whilst
developing a more complete picture of the telecoms environment.
Brilliant, practical concept. SS, SWAZI MTN
A very professional course, delivered by a very professional
organisation. MA, ORASCOM TELECOM
Brilliant will most certainly add value in my journey moving
forward. AR, MTN
Enhance your career with an internationally
recognised University Qualication
Telecoms Mini MBA 5 day
This programme is highly participative, focusing on real business,
technology and industry issues. It is designed to give participants a critical
understanding of the key competency areas required for organisational
and individual success within the modern telecommunications industry.
It enables participants to make more informed and commercially viable
strategic decisions, or to contribute more effectively to value creation
within their own organisation. The programme is made up of modules
covering ve main competency areas, as well as a comprehensive
business simulation that runs throughout the programme.
Effective Telecoms Strategies
Advanced Business Diploma 5 day
The rapidly changing landscape of modern communications presents
major challenges for the future positioning and sustainability of
traditional and new entrant players. This programme has been designed
to enable mid-senior managers, future managers, and specialists in
telecommunications and related industries to develop effective telecom
business strategies equipping them to steer their organisations more
effectively through a high risk environment.
This demanding and comprehensive programme gives participants the
tools to undertake a solid strategic analysis and critical appraisal of the
wider communications industry based on industry data provided by the
Informa Telecoms & Media research team. Participants anticipate likely
changes and position their organisations successfully and sustainably
for the future.
Customer Focus in Telecoms
Advanced Business Diploma 5 day
The revolution in the provision of communication technologies, services
and applications is placing severe pressure on service providers ability to
deliver what customers value protably, and to establish a viable long-
term competitive business position. Marketing telecommunications
services is no longer about selling technology. Communic ations service
providers need to develop a very deep, multi-dimensional relationship
with their current and future customers and understand how the
revolution in the wider communications environment is changing
customers behaviour, value requirements and satisfaction drivers.
Organisations that fail to place the customer at the very centre of all their
activities will fail to achieve this kind of relationship and will lose ground.
This ve day, interactive programme is designed for managers who
need to develop a thorough understanding of the customer and
customer-centricity in the wider context of the communications industry.
It provides the tools to help communications organisations and their
partners to assess where, when and how to become more customer-
centric and to use customer focus as the basis for improving overall
organisational efciency and effectiveness.
Course contents
Telecoms business
environment and strategy
Emerging technologies
Finance in telecoms
Leadership and management
Customer focus/marketing
Course contents
Developing effective
strategies
The changing business
environment
Competitive advantage
Finance and strategy
Risk and scenario planning
Course contents
Advanced marketing
Changing customer
requirements
CRM and CEM
Branding and marketing
communications
Customer focus and ROMI
Business Implementation of Mobile
Broadband Advanced Business Diploma
5 day
Understanding the business you are in, and identifying (and monetising)
new opportunities is fundamental for operators to ensure long-term
success. Key business enablers, including capable and cost-effective
technologies, must be deployed in order to develop a sustainable
futurebut it carries huge risk unless the business and technology
environments are fully understood.
This interactive and comprehensive programme focuses specically on
LTE as perhaps the key business enabler for telecoms operators over
the next few years. It deals with LTE from the point of view of successful
business implementation, enabling participants to carry out a critical
business appraisal for LTE within their own organisational context, and
developing competencies in the following areas:
Course contents
Building the business case
Technology options
Assessing costs and
business models
Managing successful
implementation
Maximising return on
investment
9 FOR ENQUIRIES AND IN-HOUSE TRAINING PLEASE TELEPHONE +44 (0)20 7017 4144 School of Telecoms Management
We recognise that individual organisations have their own
particular focus and requirements. Our unique modular scheme
allows you to create a cost-effective programme that meets your
precise needs and delivered at a venue of your choice. Each unique
programme will incorporate modules of your choice dealing with
industry direction, commercial/business issues, leadership, nance,
technology, economics, marketing and strategy (amongst other
topics) making the whole experience as relevant as possible to your
organisation. Throughout the process you will be guided by your
account manager and one of our experienced training developers
who will ensure that we produce and deliver a course that exactly
matches your needs.
Customised In-house Advanced
Telecoms Management Programme
The Benets of In-house Programmes
1 Programmes can be fully
customised to meet exact
requirements
2 Allows for discussion of real
issues affecting the business
in a candid and constructive
atmosphere facilitated by
real experts
3 Flexible delivery options to
meet exact needs of our
customers with blended
learning an option,
incorporating on-line Webinar
or Tutorial options, as well as
Distance Learning modules
and on-line multimedia learning
4 We can fully customise the
Competency Development
Journal to ensure participants
are able to APPLY the training
directly to their own context
5 Post-Course evaluation
summaries provided as
standard for In-house
programmes
6 Dedicated support staff and
logistical procedures to ensure
smooth running of the
programmes, and to make
sure Training Departments are
fully supported before, during
and after the training
7 Both pre-course and post-
course on-line testing can be
added
8 Informa Telecoms Academy
can help with internal
Marketing in order to help
maximise return on training
investment
Regulation in Modern Telecoms
2 day
Technological and economic realities are moulding the design and
impact of telecommunications regulation. This 2-day course is
designed to give delegates a good knowledge of telecoms regulation
and how regulation shapes technological developments and vice versa.
The course concentrates the economics of regulation and the challenges
posed by next generation technologies. It examines the political,
economic and technical principles that lie behind regulation and draws
upon the varying needs and experiences of actual regulatory
environments around the world. Regulatory strategy and its commercial
impact will be considered by examining the development of example
national regulatory organisations, along with a regulatory road map.
Finance for Telecoms Professionals
2 day
This course is tailored for managers working within telecoms who want
to feel condent in their understanding of nancial matters as they relate
to their business. As well as receiving an excellent grounding in business
nance, delegates will have the opportunity to work through a case study
set in a telecoms environ ment, exploring best practice for business case
evaluation, cash ow forecasting and budget management. This course
is delivered in collaboration with the Finance Academy.
Course contents
Why regulate?
Regulatory institutions and the
process of regulation
The market review process
1: Market denition
The market review process
2: Market power
Abuse of a dominant position
The market review process 3:
The regulators power to
impose remedies
Cost models
Regulating radio spectrum
The regulatory function
Course contents
The principles of nancial
accounting and calculating
key ratios
Financial management, sales
and cost behaviour
Evaluating business cases
and cash ow forecasts
Successful budgeting within
your organisation
Leadership in the Telecoms Environment
3 day
This programme develops individual leadership and management
competencies, and provides a framework on which managers can
develop their inuencing skills and build powerful professional
relationships, enhance their communication, and rene their leadership
skills. Using Telecoms Industry examples and case studies, it builds
greater awareness of both people and commercial issues enabling
individuals to contribute much more effectively in terms of innovation
and creating value within their organisation.
Teams that Drive Change Creating
Paradigm Shift in Telecoms
3 day
This programme focuses on developing a team that can effectively drive
change and take the organisation (through effective leadership and
communication) on a journey that embraces innovation and creativity but
with a wider appreciation of the strategic factors that affect the industry.
It provides a challenging framework on which professional relationships,
communication, and leadership can be honed and developed, and with
a real sense of achievement on completion. Each exercise incorporates
a specic aspect of telecoms business providing a highly relevant
environment in which participants can build their condence and
competencies.
Course contents
Winning leadership styles
Motivating, delegating,
coaching and leading
Managing personal and team
performances
Building a high performance
team
Leading in times of change
Achieving continuing
performance improvement
Effective decision making
Building a powerful
communication model
Resolving conict and
building trust
Raising your awareness and
making a positive impact
This course will help you
Establish an innovative and
creative environment
Translate competencies into
effective customer
propositions
Encourage intelligent decision
making and problem-solving
Build a stronger, more
cohesive management unit
Create condence within the
wider organisation
Enhance real communication
within the management team
Demonstrate coordinated
strategic direction
Prepare effectively for key
projects and change
management
Improve relationships and
enable inuence and trust
Build internal networks and
support structures
TELEPHONE BOOKING +44 (0)20 7017 5514 EMAIL training@telecomsacademy.com WEB www.telecomsacademy.com 10
COMMERCIAL ASPECTS AND LEADERSHIP IN TELECOMS
Very interesting examples and case studies. MO, SUDATEL
The course goes deep into the product pricing life cycle.
DC, MCEL
The course was very interesting and with examples
made the topic clear to understand. FA, QTEL
The instructor was brilliant. Im sure that the course will
contribute in developing effective marketing strategies.
RA, TURK TELECOM
The course was insightful and the lessons from the
course are very relevant to todays telecoms market.
BL, ETISALAT
Foundation in Marketing
2 day
This course provides a comprehensive introduction to the marketing of
telecoms and related products and services. The industry is facing huge
challenges in designing solutions that customers want, in positioning
customer propositions and in developing a clear brand and competitive
proposition that can contribute value to telecoms organisations
alongside alternative or complementary communications providers.
Many people who are new to a telecoms marketing function, whether
from a technical or engineering background, or from a marketing position
in a non-communications industry, nd these challenges difcult to
grasp. Using concrete examples and hands-on activities, delegates will
explore the unique characteristics of marketing to both consumer and
business customers within telecoms and acquire essential skills enabling
them to address the specic requirements of their marketing roles.
Marketing Strategies in Telecoms
2 day
This course is designed to enable delegates to develop specic and
sustainable customer-centric strategies for telecoms products and
services. It is targeted at both general business practitioners and
functional marketing specialists in national and international xed and
mobile telecoms providers, who need to build a strategic marketing
plan to steer their business protably through the fast-moving world of
convergence and integration.
Course contents
Marketing strategy and
planning in telecoms
Understanding telecoms
customers
Telecoms marketing
dynamics
The marketing mix: designing
and pricing telecoms solutions
The marketing mix:
distributing telecoms
solutions
The marketing mix:
promoting telecoms solutions
Measuring the telecoms
marketing plan
Course contents
Industry context: convergence,
content and competition
Customer context: choice,
customer lifetime value
Setting and managing
customer expectations
Sustainable competitive
advantage
Customer needs: consumer
vs enterprise and wholesale
vs retail
Protable partnerships
Product mix: branding,
pricing, bundling, channels
Promotional mix: advertising,
PR, viral marketing
Customer-centric Pricing Strategies
for Telcos
2 day
This course is designed to enable delegates to design and implement
an effective pricing strategy that focuses on customer value and to
optimise revenues and protability over the long term. This course
helps delegates to establish a pricing strategy that is based on true
value to consumers of telecoms services in their broadest sense. The
course uses cases studies and benchmarks from the telecoms sector
along with examples from other leading sectors that make the
maximum use of pricing, to demonstrate best practice.
Meeting Branding and Customer
Engagement Challenges in Telecoms
2 day
It is an exciting and testing time for the Telecoms industry. Increasing
popularity of smartphones, the Internet of things and ever increasing
thirst for connectivity and speed have breathed new life into the industry.
However, it remains challenging for Telecoms brands to differentiate
from their competitors that shout out similar messages and offers.
Operating in the ecosystem dominated by competent brands like Apple
and Google, Telecoms brands need to work extra hard to stay relevant
and inuential. This 2 day programme will help you develop effective
strategies to meet these challenges.
Course contents
Market trends and their
implications for pricing
The pricing managers
toolbox
Competitive analysis
Pricing in the marketing mix
Pricing Touch points
Pricing tactics
The product life cycle
Customer lifetime value/
protability
Course contents
The role and objectives of
segmentation
Drivers for a different
approach to segmentation
New methods for identifying
and quantifying telecoms
market segments
Designing segment-specic
marketing approaches
11 FOR ENQUIRIES AND IN-HOUSE TRAINING PLEASE TELEPHONE +44 (0)20 7017 4144 School of Telecoms Management
MARKETING AND CUSTOMER FOCUS IN TELECOMS
First nance training course that was really interesting
and useful. AT, TELENOR
The trainer was passionate and exhumes a broad
knowledge of the subject matter. UA, ETISALAT
Telecoms Market Analysis
and Evaluation
2 day
This course is designed to train delegates to probe in depth the factors
that inuence telecoms organisations market approach and to enhance
the effectiveness of their marketing efforts. Attendees will analyse in
detail the short-term and long-term impact of macro- and micro-
environmental, competitor and customer trends on the telecoms market
and on their options for addressing market needs. Delegates will then
transform the information obtained into knowledge upon which they will
be able to build effective strategic and tactical marketing plans. Real
examples of current telecoms market analysis efforts are used
throughout the course.
Customer Engagement in Telecoms
2 day
Forward-thinking communications service providers are starting to shift
their marketing focus away from a traditional product- and technology-
based approach (4Ps) towards building a deeper relationship with their
customers throughout their lifecycle, integrating rapidly changing
customer requirements in creative and innovative ways and delivering
long-term relevance and value to customers and to other stakeholders.
In this context, Us to Them one-way communications is losing both
impact and relevance as customers increasingly demand equal voice in
their dialogue with you and your partners. Alongside other elements of
the extended marketing mix, Marcoms in particular has a vital role to
play in creating a stronger bond between your organisation and your
customers, creating and managing a multi-dimensional engagement
and developing a long-term dialogue that contributes positively to the
sustainability and protability of the customer relationship.
Course contents
In-depth analysis of
macro- and micro-
environmental factors
Detailed analysis of
competitor activity
Impact of competitor activity
on customer expectations
and choice
Establish sources of
sustainable competitive
advantage
Identify and assess short-
and long-term market
opportunities
Optimise competitive
positioning within selected
markets
Alignment of organisation
with market imperatives
Measure return on marketing
investment (ROMI)
Course contents
The 21st century telecoms
marketing environment
Dening the purpose of
customer engagement
When to engage and who to
engage with
The engagement process
Designing a customer
engagement strategy
Implementing a customer
engagement strategy
Customer Experience Management
in Telecoms
2 day
With mobile telecoms markets nearing or above 100% penetration and
intense competition rife, managing churn and building life-long loyalty is
not a nice to have strategy any more, it is a matter of survival. Now is
the time for you to begin developing customers as true assets to your
company. This will involve a total re-think of your current customer
relationship strategy and realignment of your organisation with your
customers expectations, delivering total satisfaction at all times.
Building true loyalty involves taking the customer relationship further
than ever before to develop a proactive, holistic, ecosystem-wide
approach to total Customer Experience Management so that your
customers become advocates for your products and services. Your
customers are your assets: understanding their value drivers and
delivering on those, nurturing their experience and delivering on your
brand promises at every touchpoint will build their trust, loyalty and
ultimately deliver a return on investment by reducing churn and
increasing customer lifetime value and protability.
Customer Focus in Telecoms
Advanced Business Diploma
5 day
The revolution in the provision of communication technologies, services
and applications is placing severe pressure on service providers ability to
deliver what customers value protably, and to establish a viable long-
term competitive business position. Marketing telecommunications
services is no longer about selling technology. Communications service
providers need to develop a very deep, multi-dimensional relationship
with their current and future customers and understand how the
revolution in the wider communications environment is changing
customers behaviour, value requirements and satisfaction drivers.
Organisations that fail to place the customer at the very centre of all their
activities will fail to achieve this kind of relationship and will lose ground.
This ve day, interactive programme is designed for managers who
need to develop a thorough understanding of the customer and
customer-centricity in the wider context of the communications industry.
It provides the tools to help communications organisations and their
partners to assess where, when and how to become more customer-
centric and to use customer focus as the basis for improving overall
organisational efciency and effectiveness.
Course contents
Can CSPs earn their
customers love?
Dening end-to-end CEM
Mapping the customer
experience
Implementing end-to-end
CEM
Course contents
Advanced marketing
Changing customer
requirements
CRM and CEM
Branding and marketing
communications
Customer focus and ROMI
TELEPHONE BOOKING +44 (0)20 7017 5514 EMAIL training@telecomsacademy.com WEB www.telecomsacademy.com 12
I have learnt so much in these two days that I could have
ever imagined. AB, MTN GHANA
Course was really excellent. SH, NCEL
Very useful and relevant to my job. AM, MTN
13 FOR ENQUIRIES AND IN-HOUSE TRAINING PLEASE TELEPHONE +44 (0)20 7017 4144 School of Advanced Communications Technologies
MODERN TELECOMMUNICATIONS
School of Advanced
Communications Technologies
Introduction to Modern Telecoms
3 day
This course provides an excellent grounding in Modern
Telecommunications. Current and evolving services, applications,
technologies and networks, within the xed, mobile and data/internet
environments are examined giving a comprehensive overview of the
Telecommunications Industry.
Mobile Networks Explained
2 day
Focusing mainly on GSM/GPRS, but including UMTS, it gives a unique
insight into modern networks, including messaging, voicemail, WAP and
location services. OSS, BSS, NMC, the mobile market place, and the
impact of WiFi and WiMAX complete the picture. This course leaves the
delegate well equipped for the challenges ahead in mobile
communications.
Telecoms Foundation Technology
and Business 2 day
This training course provides an excellent grounding in Modern
Telecommunications and has been designed for those new to
telecommunic ations, or those who want to expand their knowledge of
both the technologies and the wider business. It covers the current
state of the industry (including trends, forecasts and adoption of new
technologies), existing and emerging technologies, and the overall
business environment.
Course contents
Introducing the basics
Services and applications
Transmission, switching,
and signalling systems
Mobile networks including
GSM, GPRS and UMTS
Modern xed networks
Data communications
The internet
Radio systems
The evolving
telecommunications network
Course contents
Introducing mobile networks
Radio and cellular principles
User experience, services
and applications
3G W-CDMA and HSPA
GSM and GPRS network,
procedures and operation
Network building blocks and
supporting systems
A typical network
Course contents
The telecoms business
environment
Network building blocks
Fixed networks
Fixed broadband networks
Mobile networks
Mobile broadband networks
Telecoms industry outlook
The Telecoms Operator in 2014
Focus and Opportunities
2 day
This programme looks at the major trends and developments within the
industry, highlighting what they mean for a modern telecommunications
operator and their customers. We set out the role of the telco in the new
business environment and highlight the key enablers for success
including the technologies and partnerships that need to be adopted.
The interactive sessions look at fundamental concepts around customer
proposition / experience, partnerships, and, key enablers such as
technology and platforms. Data from the Informa Telecoms Research
Team is used throughout to back-up the ideas and to put concrete
evidence into the equations and discussions.
NGN and Convergence Technologies
2 day
NGN and Convergence Technologies 2 day training programme
examines the concepts of Next Generation Networks (NGN) and
presents the standardisation activities currently being proposed by
industry bodies such as ITU and ETSI.
Modern Telecoms Boot Camp
5 day
This comprehensive programme explores the changing world of
modern telecoms, focusing on new and emerging technologies and
how they are being implemented within both existing and newbuild
networks. Capabilities, limitations, operation, implementation and
deployment options, as well as likely time-lines and evolution paths are
all presented in a logical and clearly dened structure. The overall aim is
to bring participants fully up to date with relevant telecoms
technologies, systems, and business practices so their decisions and
contribution within their organisation is as informed and commercially-
grounded as possible.
Course contents
A digital world
Connectivity and mobility
Platform, devices and
operating systems
Applications and content
Internet and The Cloud
Course contents
NGN overview and NGN
standards
NGN architecture
NGN services
Access network technologies
NGN regulatory issues
Course contents
Introducing the basics
A digital world
Services, content and
applications
IP and the Internet
Mobile/xed access networks
Marketing telecoms services
LTE Advanced 1 day
This course covers the major aspects of LTE Advanced and will give the
delegate an understanding of the new functionalities introduced. The
main new functionalities introduced in LTE-Advanced are Carrier
Aggregation (CA), enhanced use of multi-antenna techniques and
support for Relay Nodes (RN) and these are covered in detail on the
course. In order to achieve the high Peak data rates required in LTE
Advanced, carriers will be aggregated together to provide an increased
spectrum bandwidth, the maximum being 100 MHZ.
LTE Technology 2 day
This course is designed for the delegate who requires a more technical
insight into the operation of LTE, both the radio interface and system
architecture are covered in detail. The physical layer sections includes
topics such as OFDMA, SC-FDMA and advanced antenna techniques
including MIMO. The functions of the eNB, MME, sGW and the
standard interfaces X2 and S1 are explained and the overall operation of
the SAE is demonstrated with example procedures.
LTE Technology Certication Boot Camp
5 day
This course covers all aspects of LTE core network and radio interface
technologies. Day 1 starts with an overview of LTE including an
examination of the role that LTE plays in the future of mobile broadband
and an overview of the LTE architecture. Day's 2 and 3 focus on the
radio interface, the concepts of OFDMA covered followed by a thorough
examination of the LTE physical layer. Days 4 and 5 turns to the LTE
network and examines the architecture of the E-UTRAN and Evolved
Packet Core.
LTE for Commercial Professionals 1 day
This programme focuses on the main requirements for broadband
wireless networks and how LTE / LTE Advanced proposes to meet
those requirements. The business of LTE and the evolution of mobile
broadband are examined, and comparisons are made with alternative
and complimentary technologies, including HSPA and WiFi.
LTE SYSTEM
Course contents
Carrier aggregation
Advanced multicell
co-ordination
MIMO enhancement in LTE
advanced
Relay architecture and
NODES
Course contents
The LTE market
LTE protocol stack
Understanding OFDMA/
SC-FDMA
LTE interworking and roaming
Capacity gains with MIMO
techniques
Standard architecture and
interfaces
LTE session and mobility
procedures
Course contents
Introduction to LTE
technologies and market
LTE radio interface
E-UTRAN
LTE core network
Course contents
Roadmap for 4G and beyond
Content and LTE services
LTE service architecture
LTE applications and
ecosystem
Voice over LTE (VoLTE)
2 day
Voice and voice related services for next generation mobile broadband
services such as LTE will be managed and delivered over IP based
networks. This programme will cover all aspect of IMS and its
capabilities in respect of delivering voice services via the LTE network.
Backhaul for HSPA and LTE Networks
2 day
This two day programme provides a comprehensive overview of the
increasingly important topic of the evolved backhaul network. It explores
the rapidly changing requirements, as well as the backhaul technologies
available for ensuring cellular networks are able to support the increased
trafc generated as both cellular technologies, and service usage
evolve. We examine single technology solutions as well as integrated
transmission solutions, including Fibre, Microwave, Copper; and
transport technologies such as Carrier Ethernet. Strategies to keep
backhaul capacity ahead of trafc demand are presented and
discussed in detail.
E-UTRAN: Architecture and Protocols
3 day
This course encompasses all aspects of the LTE radio interface and
E-UTRAN functions and protocols. A full and detailed description of the
LTE radio interface is given including an introduction to OFDMA and its
application in LTE. The LTE radio interface layer 2 protocols are
examined and the upper control plane layers of RRC and NAS are also
covered. The eNB is the focus of the E-UTRAN therefore this course will
detail the functions of the eNB and the supported interfaces, these
include the Uu, S1_MME, S1_U and X2 The protocols and operation of
the S1 interfaces, control plane and user plane are described, with
examples of typical signalling and data transfer procedures given. Since
the S1 is terminated at the MME and SGW, the general operation and
functions of these nodes will also be described.
Course contents
LTE and IMS, architecture
and protocols
VoLTE signalling
VoLTE roaming
VoLTE messaging
IMS Centralised Services
(ICS) and RCS
VoLTE performance and
capacity
LTE NETWORK
Course contents
Backhaul requirements
Technology choices
Trends and forecasts
Services the capacity
requirements
Capacity and dimensioning
overview
Integrated solutions
Implementation options
Course contents
LTE architecture review
LTE radio physical layer
E-UTRAN identities and
mobility
SCTP primer
S1 interface
X2 interface
E-UTRAN end-to-end
signalling procedures
TELEPHONE BOOKING +44 (0)20 7017 5514 EMAIL training@telecomsacademy.com WEB www.telecomsacademy.com 14
IMS for LTE (including VoLTE)
2 day
This two day course covers aspects of LTE and IMS and explores the
operation of these technologies for delivering voice over LTE and other
multimedia services. The architecture of IMS is explained in detail
including operational descriptions of call setup and QoS management.
The architecture and performance requirements of the LTE network are
examined and aspects concerning resource and bearer management
controlled by the IMS network are explained. In particular the IMS One
Voice prole and its service requirements will be covered.
LTE/SAE Evolved Packet Core
3 day
A clear understanding of the end-to-end LTE (Long Term Evolution)
system is provided by this technical programme. It includes an overall
appreciation of system requirements (including support for key
applications and Quality of Service implementation), followed by a
detailed view of the architecture, functions (by node), protocols, and
operation of the Evolved UTRAN (EUTRAN), and Evolved Packet Core
(EPC). Signalling and control, intersystem operation, security, and
implementation options are all explored to ensure a comprehensive and
detailed end-to-end view is provided.
Enabling Secure Service Delivery on
Advanced Networks
4 days
Informa Telecoms Academy and Gemalto have joined together to
present a unique three day training programme that delivers an in-depth
insight into secure service provision in advanced communications
networks. This programme explains, in detail, how advanced and
secure services and content will be delivered as operators evolve their
networks towards 4G. It considers the secure deployment of the overall
service mix including voice, internet access, content distribution,
messaging, mobile TV and advanced Value Added Services as well as
technologies supporting triple-play and quadplay service offerings.
Course contents
One voice prole
IMS architecture and
operation (inc SIP)
LTE architecture and operation
LTE radio capabilities and
bearers
IMS resource and bearer
management
QoS for IMS/LTE services
Voice call signalling
Voice alternatives, VoLGA,
CS fallback
Course contents
Overall end-to-end
requirements of LTE
Application and QoS
requirements
Architecture and protocols
E-UTRAN functions and
operation
EPS functions and operation
Signalling and control
Security
Implementation options
Course contents
Mobile network technologies
Principles of the cellular
system
Core network evolution
Technologies for multi-service
networks
Service delivery systems
The user experience
(services, applications and
terminals/handsets)
Security in the network
Personal proximity services
Providing secure convergent
services
Machine-to-machine (M2M)
services
Informa Certied LTE Radio Planning
and Optimisation Professional
5 day
This certication programme covers the principles and execution of LTE
radio planning and optimisation. It begins with a discussion of the LTE
physical layer explaining the time and frequency domain structures and
covering those aspects of the LTE radio interface that will have an
impact on coverage and capacity. A detailed examination of LTE link
budgets is provided, identifying and calculating the typical link budget
reference points and discussing elements of the budgeting process that
are unique to LTE. Following the calculation of link budget pathloss, the
course turns to propagation models and cell radius prediction. Typical
models are discussed and compared and full link budget and radius
predictions are carried out. To support the link budget and modelling
techniques, as well as apply the learning in an industry-leading software
package, Mentum Planet will be used to demonstrated and analyse the
LTE radio planning process.
LTE Air Interface 2 day
This course provides a comprehensive technical view of the LTE
(Long Term Evolution) radio interface and radio aspects of the
E-UTRAN (Evolved UTRAN). As well as the radio technology employed
within LTE, the programme explores the UE E-UTRAN interface
(Layers 1-3) in detail, including capabilities, architecture, channels,
Quality of Service aspects, operation, and co-existence with (and
evolution from) 3G/HSPA.
Small Cells and HetNets for
LTE and LTE Advanced
2 day
As demand for network capacity continues to grow rapidly, operators
and vendors are seeking to maximise the efciency of current network
technologies such as LTE, LTE Advanced and WiFi. The small cell and
Heterogeneous Network approach will become increasingly important
over the next few years to achieve the efciencies required. This course
will guide the participant through the technologies associated with
Heterogeneous Networks, including interference management (a key
issue), mobility aspects including cell selection/ reselection to and from
small cells and handover. The performance improvements promised by
small theory and practiced will also be reviewed.
LTE RADIO
Course contents
LTE architecture review
LTE radio interface
Link budgets for LTE
Coverage planning
eNB conguration
IDLE mode parameters
CONNECTED mode
parameters
Capacity planning for LTE
Coverage planning for LTE
Coverage optimisation
Course contents
OFDM concepts
Radio technology used in LTE
Radio architecture
Layers 1, 2 and 3 functions
and operation
LTE channels
Quality of service and
application support
Co-existence with 3G/HSPA
Course contents
Heterogeneous network
introduction
Interference management
and radio resources
Mobility management
15 FOR ENQUIRIES AND IN-HOUSE TRAINING PLEASE TELEPHONE +44 (0)20 7017 4144 School of Advanced Communications Technologies
WiMAX Forum

Certied Training
Programme
In order to provide a high quality WiMAX industry recognised series of
training programmes, the Telecoms Academy has partnered with the
WiMAX Forum.
The WiMAX Forum Certied Training Programme is made up of a
number of courses aimed at different sectors of the industry, different
job functions, and different technical levels from overview to in-depth
technical planning. The WiMAX Forum

training programme brings


value by providing a broad range of high-quality WiMAX Forum branded
education programmes to WiMAX Forum members and the broader
media and communications ecosystem. Certication programmes
culminate in a test of knowledge and skills. Certication proves that you
have the skills to design, install, or operate WiMAX

networks.
The ultimate goal of the WiMAX Forum is to promote and accelerate the
introduction of cost-effective broadband wireless access services into
the marketplace. Professionals who understand standards-based,
interoperable solutions enable economies of scale that help drive price
and performance levels unachievable by proprietary approaches. The
WiMAX Forum Certied Training Programme will run in various locations
worldwide, please see our website for latest dates and locations. Visit:
www.telecomsacademy.com/wimax
WiMAX Explained
2 day
This two day course introduces both technical and non technical
aspects of WiMAX to enable the delegate to fully understand how this
important new technology ts into the future of wireless
communications. The need for WiMAX type services are analysed and
the standards process from the IEEE and other bodies are covered.
Examples of current and future WiMAX applications are given including
broadband wireless access (BWA), backhaul networks, and mobile
systems. WiMAX may be deployed in licensed or un-licensed bands,
the differences are explained in this course along with methods of
reducing interference and improving performance. Radio and Capacity
planning are also considered as well as some aspects of WiMAX
system security and network architecture.
WiMAX
Course contents
Introduction to WiMAX
WiMAX applications
Deploying WiMAX systems
Planning for coverage and
capacity
IEEE 802.16 protocol suite
Security in WiMAX
Network architecture
WiMAX Forum RF Network Engineer
Certication Boot Camp
4 day
This course covers all of the necessary topics to prepare a technical
student to take the WiMAX Forum RF Network Engineer certication
exam. It is targeted at engineers who are planning a WiMAX
deployment, and who need the skills to design the network, balancing
requirements of service quality (including throughput and performance)
with minimum capital and operations cost. The emphasis is on the
design of the RF access network, including base station engineering
and siting, and propagation analysis to serve xed and mobile
subscriber stations.
HSPA+: A Technical Overview
2 day
This course offers in depth appreciation of the architecture and operation
of the HSPA+ system and the evolution of the 3GPP specications to
HSPA+. The business of HSPA and the evolution of mobile broadband
are examined, and comparisons are made with other radio technologies.
The architecture of the R6 HSPA network is explained and the functions
of network nodes and interfaces discussed. The 3GPP study in Release
7 is introduced and the various HSPA+ enhancements, such as MIMO,
64QAM, CPC, described in some detail.
GSM Air Interface
2 day
From basic radio principles to detailed signalling sequences, this course
explains the mechanisms behind the GSM radio interface. The GSM air
interface is described rst in general terms, examining the channels
used by the mobile and the network to establish communications, then
with increasing detail, the procedures and messages exchanged
between the peer layers of the GSM protocol stack.
Course contents
WiMAX network design
options
Review of RF fundamentals
Antennas for WiMAX
RF design considerations for
WiMAX
Performing a WiMAX link
budget
WiMAX path loss modeling
Frequency reuse xed and
mobile
WiMAX performance and
coverage planning
Modeling tools
Capacity design and
oversubscription
2G AND 3G MOBILE
Course contents
Introduction to HSPA+
HSPA+ downlink architecture
Downlink MAC functions
HSPA+ downlink channels
Downlink radio resource
management & UE capability
Future DL enhancements
Uplink overview
Uplink MAC functions
HSPA+ downlink channels
Course contents
Radio channels and the GSM
radio spectrum
Physical channels and logical
channels
GSM idle mode procedures
GSM dedicated mode
procedures
GSM protocol stack
Layer 2 and layer 3
procedures
TELEPHONE BOOKING +44 (0)20 7017 5514 EMAIL training@telecomsacademy.com WEB www.telecomsacademy.com 16
The instructor was excellent, he covered the topics
perfectly. AA, CITC
Very good course and very
well presented. SL, NAWRAS
The course was great, it covered all aspects of WiMAX
network planning and the instructor was very
knowledgeable. AA, MOBILY
GSM/GPRS Infrastructure and Operations
4 day
The course provides a comprehensive end-to-end technical examination
of GSM and GPRS networks, including the air interface, core network
and associated service nodes. Details of the architecture and key
network protocols will enable delegates to describe how the full range of
services and features are delivered to customers. The continuing
evolution of GSM and its role in the 3G environment are also analysed.
GSM, GPRS and EDGE Explained
2 day
Equips the delegate with a good overview of the role, features and
operation of GPRS and EDGE technology. The GPRS architecture,
interfaces, procedures and trafc cases are all explained, together with
billing issues, mobility and interworking with other networks. The course
also explores how EDGE can be used to raise data rates in a GSM
network and to enhance GPRS-based services.
UMTS Infrastructure and Operation
4 day
Designed to give a thorough understanding of the Architecture,
Protocols and Operation of the evolving UMTS system, this course
explains the concepts and implementation of the network in detail. It
explores the technology in a logical format, including the Radio Access
Network, Core Network, and the required underlying systems. The
protocols are examined in depth, with appropriate emphasis on the
expanding role of IP.
Course contents
Services and features
The GSM air interface
GPRS and EDGE
Service delivery in GSM
Core network protocols and
procedures
Interworking with other
networks
3G networks and GSM
evolution
Course contents
GPRS protocols
Air interface
GPRS features and
procedures
Interworking with external
networks
EDGE features and
performance
Enhanced GPRS (E-GPRS)
Inuencing technologies
and 3G
Course contents
UMTS architecture
The radio interface (W-
CDMA), including HSPA
The UTRAN
Core network architecture
and protocols
IP in the mobile network
Security and AAA
SS7 functions and
architecture
Evolving the UMTS network
3G and 3.5G Explained
2 day
This course is ideal for those who need to understand the foundations of
3G. Covering 3G Technologies such as W-CDMA, HSDPA, HSUPA,
cdma2000, IP and IMS, as well as services and applications and
handsets. This course provides an excellent grounding for those who
need to understand the scope, implementation options, business
drivers, and rollout strategies for 3G systems.
3G Radio Planning
3 day
This course provides an in-depth appreciation of 3G (and specically
UMTS) radio network planning issues. A comprehensive review of the
WCDMA physical layer and channels is given, before Coverage,
Capacity and Quality planning issues are explained in detail. Techniques
used to enhance coverage and performance are also explained. This
course is run in association with Imagicom.
W-CDMA Air Interface
3 day
This course primarily focuses on the concepts of W-CDMA, together with
the protocol architecture, techniques and physical implementation of the
UMTS Air Interface. The functionality and operation of each protocol layer
is explained with reference to its implementation in the relevant network
elements. Descriptions of the overall system operation illustrate how the
protocols interact in order to provide services to the end user. The
detailed procedures and operation of HSPA is also discussed.
Course contents
Evolution to 3G
Services overview
The network architecture
3G radio access
IP Multimedia Subsystem
(IMS)
Procedures bring it all
together
Course contents
Key concepts that affect
performance of a UMTS radio
system
Procedures used for 3G radio
planning
A comparison with GSM
radio planning
Capacity and coverage
Link budgets for UMTS
Trafc modelling and quality
of service considerations
Cell planning and
optimisation
Site selection and the use of
planning tools
Course contents
Evolution to 3G
UMTS services overview
UMTS architecture and
protocols
Generic CDMA principles and
techniques
UMTS layers 1, 2 and 3
UMTS procedures and
techniques
HSPA techniques
HSPA procedures
17 FOR ENQUIRIES AND IN-HOUSE TRAINING PLEASE TELEPHONE +44 (0)20 7017 4144 School of Advanced Communications Technologies
Mobile Applications and Ecosystems
2 day
This programme examines application platforms and distribution
mechanisms; highlighting the leading brands including Googles
Android Marketplace, Apples iTunes and Nokias Ovi, as well as
operator-led platforms. It looks at platform and device technologies for
providing applications to mobile handsets, and explores opportunities
for developers and network operators. It provides a comprehensive
understanding of the opportunities, risks, and challenges ahead.
OSS/BSS
1 day
Exploring OSS and BSS solutions used in modern telecommunications,
this course provides an overview of current and emerging systems as
well as the enabling technologies. Procedures and organisational
requirements are examined in both OSS and BSS areas, with due
regard to the supporting infrastructure and IT requirements. The
architecture and software platforms currently installed within networks
are discussed and analysed, and a comparison made.
Digital Services
2 day
This programme looks at the major trends and developments within
digital services, highlighting what they mean for a modern
telecommunications operator and their customers. We set out the role
of the telco as well as the key enablers for success including the
technologies, platforms and partnerships that need to be adopted. Data
from the Informa Telecoms & Media Research Team is used throughout
to back-up the ideas and to put concrete evidence into the equations
and discussions.
Course contents
Application platforms
compared
Platform and device
technologies
Identifying suitable platforms
Development environment
Promotional channels
Operator strategies
compared
Embedded advertising
Utilising location information
Course contents
OSS/BSS overview and
requirements
Focus on OSS
Platforms and supporting
networks
Processes and procedures
TMF and eTOM
Focus on BSS
Architecture and framework
Integrating OSS and BSS
Course contents
Dening digital services
Dealing with OTT
Machine to machine and
industry verticals
The Cloud for operators
Content and entertainment
Connected Television
2 day
This two day course covers the increasingly important subject of
delivering television and other content over IP-based networks, whether
those networks are Telco-grade IPTV systems or Over The Top (OTT),
Internet-based connections. Commencing with a market snapshot and
an analysis of the options, the course proceeds to investigate the
formats and protocols used for TV and content delivery and also
analysis the platforms and playback technologies currently deployed.
IP network architecture and aspects of Quality of Service (QoS) are
presented to demonstrate how Telcos can offer Television within multi-
play packages for their customers. Finally the course considers the
important topic of security and content protection, vital if content
owners are to trust distribution partners and channels.
Discover NFC Ecosystem and
Explore Mobile NFC Payment
3 day
Mobile NFC offers new opportunities to network operators, banks,
transport companies and other service providers. This course will allow
you to easily understand the main standards, technologies, features and
security around this NFC ecosystem, including Secure Elements,
Handsets, Trusted Service Management solutions.
Effective Policy and Charging Control
through Diameter Signalling
3 day
This programme explores the drivers, operation and deployment
options of advanced Policy and Charging Control using the Diameter
Protocol, as well as the impact on the network and interaction with
existing signalling systems. It highlights the standard 3GPP solutions,
including the migration to the Evolved Packet Core (EPC), as well as the
major options for deployment. The Policy and Charging architecture,
procedures and scenarios are examined in detail in order to build a
comprehensive understanding of the scope and impact of Diameter, as
well as best practice implementation options. The course looks at the
overall requirements for signalling in modern networks, before focusing
on the emerging role of PCC and Diameter in order to ensure continuing
efciency and effective trafc control.
Course contents
Introduction to connected
television
The content
TV delivery protocol stack
Access and core network
Internet engineering and QoS
Key delivery networks
Content protection and
security
Course contents
Contactless
NFC (Near Field
Communication)
Secure elements
Security domain / ISD
Bank back-end system
Global platform 2.2
SP and MNO TSM
Mobile NFC payment
Consumer experience
Course contents
Introduction to policy and
charging control
Diameter protocol
PCC and related procedures
TELEPHONE BOOKING +44 (0)20 7017 5514 EMAIL training@telecomsacademy.com WEB www.telecomsacademy.com 18
CONTENT AND SERVICES
Very insightful training and a great learning experience.
LA, MT
Cloud for Telecoms Operators
2days
This programme provides a comprehensive overview of cloud services
and technology and explains in detail what it means for both the cloud
services provider and the customer. We start with the concepts and
features of cloud services before looking at the underlying technology
and architecture that underpins the cloud, as well as the business
drivers / issues facing businesses and consumers when migrating to the
cloud. The opportunities for telecoms operators as cloud service
providers, the business models available, the likely position within the
value chain, implementation options and the foundations on which the
telecoms operators secure cloud services can be built including
access technologies, security, trust, billing, pricing customer
relationship, IT infrastructure, device management, integration with other
services, and partnerships. Current implementation and deployments
options are illustrated with reallife case studies to ensure participants
have the full picture.
SS7 and SIGTRAN in Modern Networks
2 day
This course aims to explain the evolving role that Signalling System No. 7
(SS7) and associated signalling systems play in modern
telecommunication networks. Examples are used throughout to illustrate
different call control scenarios, and also to show how services and
mobility can be effectively controlled using the relevant SS7 protocols.
IN and CAMEL (with Prepaid)
2 day
This course explains the role that the IN (Intelligent Network) concept
and CAMEL (Customised Applications for Mobile Networks Enhanced
Logic) play in allowing effective control of services and features in
modern telecommunication networks. Potential services and
applications are discussed and used to illustrate the value that both IN
and CAMEL can bring to both operators and users.
Course contents
Signalling requirements, and
the basics of SS7
SS7 functions, architecture
and the message transfer
part
Call control and the ISDN
user part
Non circuit-related signalling
NAP, MAP and CAP SS7
protocols
The evolving network
Course contents
Introducing the cloud
Service models
Migration to the cloud
The role of the telecoms
operator
The telecoms cloud market
place
Course contents
Services in modern networks
Call control and SS7
Intelligent network
architecture and protocols
Basic GSM and UMTS
operation (call control and
service support)
CAMEL introducing IN into
mobile networks
CAMEL the architecture
and protocols
The evolving mobile network
SIGNALLING AND TRANSPORT
IP in Modern Networks
2 day
This course provides a clear understanding of IP technology and its use
in modern data/telecoms networks. The requirements for an effective IP
Network are explored, followed by a detailed analysis of existing and
emerging technologies and systems. The use of IP in both xed and
mobile networks (including GPRS and UMTS), IP applications,
addressing, routing, Quality of Service, security, AAA and VoIP are all
explored.
Datacoms for the Telecoms Professional
4 day
With increasing use of IP-based systems and equipment in modern
telecoms networks, this very practical course provides the essential
knowledge and skills required to implement and manage the
increasingly complex infrastructure. Topics include implementing and
conguring equipment and networks, conguring, addressing issues,
security, protocol operation and integration into modern networks.
IMS for LTE (including VoLTE)
2 day
This two day course covers aspects of LTE and IMS and explores the
operation of these technologies for delivering voice over LTE and other
multimedia services. The architecture of IMS is explained in detail
including operational descriptions of call setup and QoS management.
The architecture and performance requirements of the LTE network are
examined and aspects concerning resource and bearer management
controlled by the IMS network are explained. In particular the IMS One
Voice prole and its service requirements will be covered.
Course contents
IP Protocol suite overview
IP and data networks
VoIP and quality of service
IP and GPRS
IP version 6
SIP and the evolution to
all-IP Core
Security and AAA
Access technologies
(including WLAN)
Course contents
Hands-on practical exercises
Implementation
Network conguration
Datacomms equipment
Addressing and routing
Virtual private networks
Interior/exterior gateway
protocols
Multi protocol label switching
IP IN TELECOMS
Course contents
One voice prole
IMS architecture and
operation (inc SIP)
LTE architecture and
operation
LTE radio capabilities
and bearers
IMS resource and bearer
management
QoS for IMS/LTE services
Voice call signalling
SR-VCC
Voice alternatives, VoLGA,
CS Fallback
19 FOR ENQUIRIES AND IN-HOUSE TRAINING PLEASE TELEPHONE +44 (0)20 7017 4144 School of Advanced Communications Technologies
Highly recommended for all internal stakeholders.
MA, SUDATEL
Voice over Internet Protocol (VoIP)
Technology and Applications
2 day
This 2-day training course will provide delegates with a good
understanding of the market for Voice over Internet Protocol (VoIP)
services and the technologies that will be used to realise these services.
This course introduces the concepts of VoIP, explores the drivers for the
introduction of this technology and examines some of the current VoIP
services. An examination of the architecture, protocols and components
of VoIP networks provides a detailed view of how VoIP will be supported
and integrated with existing network architectures.
Multiprotocol Label Switching (MPLS)
2 day
This course aims to explain the evolving role of MPLS and GMPLS in
modern telecommunication networks. Designed to give a thorough
understanding of the Architecture, Protocols and Operation of
Multiprotocol Label Switching (MPLS), this course explains the concepts
and implementation of the technology in detail. Presented in a clear
concise format, this course explores key areas of the technology
including scaling GMPLS networks, Label Stack Encoding, MPLS and
GMPLS Security, Trafc Engineering and more importantly, provides a
fundamental understanding of the Label Distribution Protocol. The
processes are examined in depth, with emphasis being placed on the
expanding role of IP and associated protocols and the use of MPLS
over existing ATM and Frame Relay networks.
Course contents
Introduction to VoIP
VoIP services and
applications
Architectures for VoIP
services
Protocols and technologies
VoIP performance
requirements
VoIP in telecoms networks
Security and AAA
Course contents
MPLS architecture
Label distribution protocol
and procedures
MLPS label stack encoding
for label switching routers
(LSR)
Introduction to MPLS
management
MPLS applications
Trafc engineering over MPLS
generalised multiprotocol
Label Switching Scalability
MPLS and GMPLS security
Label switching with frame
relay
MPLS using LDP and ATM
VC switching
Core Network Engineers Boot Camp
5 day
This programme is ideal for those engineers and technical managers
focusing on the core network that need a deep understanding of the
current core telecommunications network and a clear technical vision of
the IP-based multi-media core network being specied and developed
by the Industry. It is suitable for technical professionals working for large
or small operators, or for those working with vendors developing
technology. It focuses squarely on the issues affecting professionals
working with the core network and those in related job roles, and delivers
the knowledge and competencies needed to be as effective as possible.
Participants will nish the programme much better equipped to excel in
their roles, and will gain the condence to deliver the technology
foundation on which the business can be developed.
Radio Planning and Optimisation
Engineers Boot Camp 5 day
This programme develops the knowledge and competencies required
for the efcient planning and optimisation of modern cellular radio
networks in both single and complex multi-RAT (Radio access
Technology) environments. It covers topics ranging from the major
principles and techniques that underpin modern cellular radio planning
through to the latest radio technologies and the techniques required for
the efcient planning and optimisation of advanced radio networks
based on advanced modulation schemes and changing customer
requirements. The programme is designed specically for those working
as radio planning engineers or technical managers. It focuses squarely
on the issues affecting professionals in these and related roles and
delivers the knowledge and competencies needed to plan radio
networks as effectively as possible.
ENGINEERING BOOT CAMPS
Course contents
The core network for voice
and IP-based services
Converged networks
3GPP standard core network
architectures
Protocols and procedures
Mobility management
IP-based systems
IMS (including voice for LTE)
3rd party service delivery
Policy control
Quality of service
IPv6
Integrating other trusted
and non-trusted networks
Capacity in the core
Planning the core network
Transmission in the Core
Dimensioning the network
MPLS in the core
Multiple technology networks
Integrating WiMAX
Security
Quality and KPIs
Optimising the core network
Course contents
Radio principles
Modulation techniques
Multiple access schemes
FDD and TDD issues
Spectrum usage, frequencies
and planning implications
Cellular planning techniques
review
Coverage, capacity and quality
for 2G, 3G and 4G (FDMA,
CDMA, OFDMA) networks
Network planning and
infrastructure sharing
Femto-cells and WiFi ofoad
Interference and mitigation
(different scenarios)
Dimensioning the radio
network for voice and
IP-based services
The changing user
requirements
Planning a network with
multiple radio access
technologies
Optimisation tools and
parameters
Choosing the right vendor
Cost per megabyte
evaluating from a cost
perspective
TELEPHONE BOOKING +44 (0)20 7017 5514 EMAIL training@telecomsacademy.com WEB www.telecomsacademy.com 20
















































































































































































































































































































































































































































































































































































































































































































































































































































IN ADVANCED TELECOMS MANAGEMENT
Awarded by the University of Derby Corporate Delivered by the number one in research and training
Postgraduate Certicate
An internationally recognised university qualication fully accredited
by the University of Derby Corporate
This postgraduate management programme is provided by Informa Telecoms Academy in partnership with
the University of Derby Corporate, winner of the Times Outstanding Employer Engagement Award 2011.
E
l
e
m
e
n
t
E
l
e
m
e
n
t
E
l
e
m
e
n
t
Telecoms Mini MBA
AND associated Competency Development Journal
Advanced Business Diploma Programmes
With a clear telecoms focus: 1 Effective Telecoms Strategies
2 Effective Customer Focus 3 Effective Business Implementation
AND associated Competency Development Journal
Work Based Project
Postgraduate
Certicate in
Advanced Telecoms
Management
Designed for:
Managers and strategy professionals,
customer focused professionals,
technology and operations
professionals
The Postgraduate Certicate is awarded by the University of Derby Corporate on successful completion of three major
programme elements. Each element contributes 20 credits, allowing participants to build towards their award over an extended
period of time, 60 credits are needed for the full award.
Winner of the Times
Higher Outstanding
Employer Engagement
Award 2011
www.telecomsacademy.com/atms

One of our major strengths is our dedicated team of highly
experienced trainers each of whom train across a wide range
of programmes. Their versatility means they can deliver training at all
levels and can make complex technology issues accessible to non-
technical staff as well as deliver in-depth engineering training. Our
business trainers are specialists in their eld, enabling them to address
the key issues affecting the telecoms industry today. All our training
staff deliver training across a wide range of programmes.
Our senior programme directors
Tony Wakeeld, Training Director
Tony started his career in telecoms in 1981 with British Telecom, and
now heads up the Informa Telecoms Academy. He trains across a wide
range of subjects, including in-depth engineering training, and a
Programme Director on the Telecoms Mini MBA and more advanced
programmes. Tony has a degree in Electronics and Physics from
Loughborough University, and is a full Member of the Institute of
Leadership and Management.
Alan Mayne, Training Manager
Alan has a wealth of experience in telecommunications and IT having
previously worked for BT, DEC, and Ericsson, where he had
responsibility for supporting the GSM Network roll-out for a UK
operator. Alan was also Training Manager for the Ericsson UK training
centre, moving to the Telecoms Academy in 2001. He presents on a
range of technical and business courses, and has full responsibility for
the Telecoms Mini MBA programmes.
Dave McNally, Senior Telecommunications Trainer
Having begun his career as a fully qualied Communications Ofcer and
Senior Engineer with Cable and Wireless, Dave now oversees the
Telecoms Academys suite of advanced technology programmes which
includes LTE and WiMAX. His huge experience and knowledge, as well
as his exible and dynamic presentation skills means he is also a very
capable Programme Director on a range of telecoms management
programmes.
Sue Uglow, Senior Telecommunications Trainer
Sue is a strategy and marketing specialist who oversees the Telecoms
Academy portfolio of marketing programmes. She has an MBA from
Henley Management College and is an experienced visiting lecturer on
strategy, marketing and telecoms with UK business schools and
universities. Sue has also been a full time telecoms analyst with Ovum
and Juniper Research, and continues to follow the market closely.
Adrian Fletcher, Senior Telecommunications Trainer
Adrian gained a BSc in Telecommunications Engineering from Craneld
University and has managed telecommunication projects in the defence
and commercial sectors encompassing voice, data, video, IP
broadcast, radio and xed infrastructure technologies. His experience
also includes Public Mobile Radio (Tetra and Airwave), and Radio over
IP (RoIP). His hands-on and engaging style of training, allows him to
build informative and highly valuable training interventions; effectively
delivering complex concepts to diverse audiences.
Faculty trainers
We have over 30 specialist trainers, each an expert in their eld and
experienced in the telecoms, IT or nance industries. They bring a
wealth of expertise and capability to our training programmes in
specialisations that include technology and engineering, telecoms
marketing, commercial and telecoms regulation, leadership,
management, and nance. We boast a number of PHDs and MBAs,
and fully qualied economists.
Informa Telecoms & Media analysts
The training team is backed by a team of analysts from the dedicated
Informa research team. We work closely with senior analysts, including
the Chief Research Ofcer, Mark Newman, to ensure (appropriate)
programmes reect the current state of the market and current industry
priorities or reect the development status of any particular
technology. Mark and his senior analysts often take sessions during our
management programmes.
23 FOR ENQUIRIES AND IN-HOUSE TRAINING PLEASE TELEPHONE +44 (0)20 7017 4144
The Telecoms Academy
training team
Heres what training managers whove
worked with us have had to say:
The trainer was one of the most knowledgeable
people Ive met. AA, MOBILY
Very knowledgeable and an able facilitator. SV, MTN
The trainer did an absolutely brilliant job. AL, TELENOR
Excellent instructor with good command of the subject
along with vast practical experience. Answered all
questions in a very effective way. AH, ZAIN BAHRAIN
Excellent trainer with a lot of experience and
solid knowledge. SD, LHS
The instructor made the course very knowledgeable
and good at explaining. Would have been heavy and
boring without him. CS, VODAFONE UK
I have not seen a better teacher with knowledge
and communications skills. CO, SPRINGCELL
The trainer was extremely good at explaining everything
and was very good at engaging delegates and keeping
the course interesting. P.H, ANITE
Talented presenter! NL, TUNISIANA
The Telecoms Academy deserves a lot of credit as the
training delivered exactly what was required. AS, MOBILINK
The depth and breadth of the programme and the trainer
was excellent. MS, DIALOG
TELEPHONE BOOKING +44 (0)20 7017 5514 EMAIL training@telecomsacademy.com WEB www.telecomsacademy.com 24
Telecoms Academy have trained staff from major operators,
equipment vendors, service providers and government bodies
from both developed and developing markets from across the
world and in all areas of the telecoms ecosystem including
operators, equipment vendors, electronics manufacturers,
consultants, broadcasters, regulators, software developers and
content developers.
Our clients
3i
Accenture
Adobe
Agilent Technologies
Alcatel
Amdocs
Areeba
Asiacell
AT&T
Atos Origin
Azercell Telecom
Bahrain Telecoms
Base Nv
BBC
Beeline
Belgacom
Bellsouth
Bharti Airtel
Bouygues Telecom
BSKYB
BT Group
Cable & Wireless
CANTO
Casio Computer
Cell C
Cellcom
Celtel
Cisco Systems
Clarion
Click Vodafone
Comptel
Comsys
Comverse
Conexant Systems
Cosmote
Croatian Telecom
Danske Telecom
Deloitte Business
Consulting
Detecon
Deutsche Bank
Deutsche Telekom
Dialog Telekom
Digital Bridge Institute
Digitiel
Discovery Network
Europe
Docomo
Emblaze
EMC Computer Systems
Emirates Telecom
Ericsson
Ernst & Young
Etisalat
European Commission
Eurotel Praha
Far Eastone
Fastlink
Fastweb
France Telecom
Fujitsu
Gamcel
Gemplus
Geocell
Globe Telecom
Google
Grameen Phone
GSM Association
H3G Italy
HBO Central Europe
Hewlett Packard
Huawei
IBM
Indosat
Inneon Technologies
Ing Bank
Intel
Intercellular Intracom
Investcom
Investec
Jinny Software
JP Morgan
KPMG Consulting
KPN Mobile
Libyana Mobile Phone
Logica Cmg
Logitech
Lucent Technologies
Marconi
Mauritel Mobile
Mauritius Telecom
Maxis Mobile
MCEL
Mckinsey & Co
Megafon
Microcell Solutions
Microsoft
Mitsubishi Electrics
Mobile One
Mobilink
Mobiltel
Mobily
Mobinil
Mobisphere
Mobitel
Motorola
MTN
MTS
National Grid Wireless
Nawras Telecom
NEC
Nera Networks
Netcom
Netronics
Communications
Nextel Communications
Nigerian
Communications
Commission
Nokia Siemens
Networks
Nortel Networks
O2
Ofcom
Oman Mobile
Omantel
Omnitel
Open Mobile Alliance
Openwave
Optimus
Oracle
Orange
Orascom
Pak Telecom Mobile
Palm
Panasonic
Philips Electronics
Polkomtel
PriceWaterhouse
Coopers
Proximus
Qatar
Telecommunication
Qualcomm
Qwest
Radvision
Realnetworks
Research In Motion
RF Micro Devices
Rohde & Schwarz
Safaricom
Sagem
Samsung
Saudi Telecom Company
SFR
Sharp
Siemens
Sonera Corporation
Sonofon
Sonus Networks
Sony
Sony Ericsson
Spectrum Strategy
Consultants
Sprint
Starhub
Stratex Networks
Sun Microsystems
Swisscom
Symbian Software
Syniverse Technologies
Syriatel
TDC Mobil
TDK Electronics
Telcordia Technologies
Tele Danmark
Telecom Italia
Telecom Namibia
Telefonica Moviles
Telekom Austria
Telekom Slovenije
Telekomunikacja
Polska
Telenor
Telesoft Technologies
Teliasonera
Teligent
Texas Instruments
Tim
T-Mobile
Tunisia Telecom
Turkcell
Ufone
Uganda Telecom
Umniah Mobile
Unisys
Verizon
Vimpelcom
Virgin Mobile
Vodacom
Warid Telecom
Wataniya Telecom
WiMAX Telecom
Wind Telecom
Zain
Zambia Telecom
Here are just some of the companies who rely on Telecoms Academy to build the knowledge and skills they need to succeed:
Informa Telecoms & Media have been serving the industry for over
25 years, providing research, analysis, forecasts, events, and training
courses. Our syndicated and customised research assists our clients in
making better business decisions. We have 65 analysts, all experts in
the collection, interpretation and analysis of primary data. Our clients
enjoy direct contact with the analyst team to support their day to day
decision making. We have research ofces in 9 countries and we run
100+ conferences across ve continents. This enables us to provide
regional and country level analysis of devices, networks, content and
services. This unique approach allows us to work in partnership with
our clients on both their global and local decision making.
Our aim is to be accessible, responsive and connected, both to the
markets we serve and to our clients business goals.
Our global analyst teams have a deep understanding of the evolving
telecoms and media value chain.
Our research programme combines local market insight with sector
based analysis for a complete, integrated view.
Our services drive decision-making. Our data, forecasting and
analysis, supported by interaction with clients, provides real value.
Our research expertise is built on the in-house collection, validation
and analysis of primary data. We track and forecast new and
established datasets, using proven, robust methodologies.
For more information visit www.informatandm.com.
ANALYSIS AND RESEARCH FROM INFORMA TELECOMS & MEDIA

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